Customer Reviews for U-Haul of Gettysburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Gettysburg

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Tiffany U. on

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gregory M. on

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Scott S. on

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Nothing, everything was perfect.

Mark P. G. on

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Francis E. on

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No need for improvement. Everyone was friendly and helpful. They carried my packing boxes to the truck for me. The express checkout was great - just like the rental car agencies at the airport.

John K. on

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Matthew C. on

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No suggestions at this time

Walter B. on

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faye K. on

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Randy R. on

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Etta S. on

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Wayne C. on

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very professional and made everything very easy and fast ,great place !!

John K. on

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Bill Z. on

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faye K. on

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Please make the phone reservation process a lot more customer-friendly! It is way too involved asking you to make more than one selection before you even talk to a person.

Carol M. on

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Seth K. on

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Yes, the woman that helped me was very respectful and ashamed of the truck and the tow dolly that were given to me in GA.

barbara D. on

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Randy R. on

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Dani C. on

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Eric L. on

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This location is awesome, friendly, and very inviting. All of your locations need to be like this one.

Robert B. on

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Nicole A. on

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Had issues with the online reservation system and unlocking the word lock which resulted in not being able to access the truck until three hours after scheduled reservation time. My reservation was showing as "expired" and we were not able to get in contact with anyone for over an hour. Then, the password given for the word lock was incorrect and we had to wait two hours on property for an employee to arrive. We never received any contact from the General Manager, nor any confirmation about the $50 Reservation Guarantee. Very disappointing experience and delayed our move 3 hours.

marann J. on

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David B. on

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Every thing was great

Barbara G. on

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Terrible, would not recommend. Furniture pads not used. Had issues with both moving companies. Very upset and will be calling customer service but not hopeful because I can never get a supervisor

Trevor T. on

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Absolutely superb service in every way! Many Thanks!

Christopher J. on

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dave D. on

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I could not recommend anything about UHAUL to anyone for any reason. This office was good to get the truck, but there was no assistance when the drop off was ALL SCREWED UP. How could you have me drop off a truck where the company does not accept UHAULS??? Then leave it up to me to find a drop off??? All this took several HOURS when a hurricane was developing in the area. Do you think I had other thing to do to prep my new home for a hurricane??? I rate the UHAUL Corporation as a 0 out of five. It was a horrible experience and one I will share with anyone that wants to hear it !!!!!!

Rodger B. on

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chris A. on

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Staff was very pleasant and courteous! Only issue was that I reserved hand truck when I made made reservation for vehicle, which I was told would be on rental, only to find out after we got to our destination that it wasn't. (Should have checked myself!) Thankfully it wasn't a huge problem, but could have been. Perhaps a bit more attention to detail :-) Otherwise, have used this location several times and always good to deal with.

Kandy C. on

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james c. on

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Great staff. Very helpful and friendly.

Richard B. on

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terry h. on

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Very accommodating

Darlene P. on

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There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Patrice O. on

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In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

deb k. on

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Great service!