Customer Reviews for U-Haul of Gettysburg

3006 reviews

925 York Rd   Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

(717) 337-1535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 337-1535

925 York Rd
Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Truck smell of cigarette smoke. The only bad part of the rental. I have allergies and it was not good.

RICHARD R. 
Rating:
1.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
2.0

I was billed incorrectly. Had to contact customer service to take care of the bill. Hold time was greater than 20 minutes. Local store was not able to help with bill issue although the issue originated there. Mileage on final invoice was for a different vehicle than I had and I was charged for items that I did not rent. Vehicle we were given was significantly out of alignment. Mileage and fuel amount listed on contract were incorrect. Had we not verified, this would have caused cost discrepancies.

Derek W. 
Rating:
3.0

None of the staff present in the building were wearing masks.

Scott W. 
Rating:
4.0

The on line pick up experience was terrible. After needing a picture of the front and back of my driver license you wanted a name and phone number of someone who knew me. How much do you need?

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Workers were nice and friendly! Keep that up!

Lloyd S. 
Rating:
4.0

All good 👍

Matthew D. 
Rating:
3.0

Very, very, very slow in checking you in and processing the information. Something that should have taken 10 minutes to complete took 45 minutes. Very frustrating.

JACOB P. 
Rating:
2.0

Customer did not leave a comment.

Michelle B. 
Rating:
3.0

Customer service in Gettysburg pa sucks the drop off point in somerset pa is real small and drit lot over all Cheapest price but the truck I rented 1298j had previous damage too it front bumper fender and both sides I took pic's of it before I left uhaul I give 6 out of 10 rating

Brandon M. 
Rating:
4.0

The cab smelled like cigarettes and there were butts in the handle o the door

Mabel C. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
3.0

1 person working on a busy Saturday morning.

martin S. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
2.0

Air conditioning did not work, spent three days driving across the country in a sweat box.

webb W. 
Rating:
5.0

The associate who checked us in and helped us (Audra) was great. Professional, knowledgeable and calm, even though it was just her and a line waiting. She was even there after we dropped off, cleaning up an maintaining the drop off area...after the place was closed. THAT is a great employee and she should be recognized.

Jane D. 
Rating:
3.0

Tire tread on driver side was very low and resulted in a blow out. Tire on passenger side was low on air 25lbs

Lawrence M. 
Rating:
3.0

Saturday, midday, only one person checking vehicles in/out. Another person would have been an improvement. However, the self checkout was fairly easy.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

gas gauge hold and jump to fast when filling, result overfill. trucks drive terrible, steering loose.

Michele P. 
Rating:
1.0

Employee did not put trailer on hitch correctly Came off a few miles down the road , luckily the chains held it . Took a 35 minutes to return trailer,

JON A. 
Rating:
5.0

Quick and easy dropoff.

Zachary K. 
Rating:
5.0

Very nice experience, all around. Loved being able to order online. The staff person was very nice and quick. Return was just as pleasant. Will certainly use them again.

Eugene G. 
Rating:
5.0

Easy to do business with!

John F. 
Rating:
4.0

Customer did not leave a comment.

Evans C. 
Rating:
5.0

Customer did not leave a comment.

Goundy M. 
Rating:
5.0

The sunshade on the front window is a pain to deal with and not necessary for the customer. It should be removed prior to rental and replaced at check in so I don't have to deal with it.

Kevin M. 
Rating:
3.0

Pickup by website/phone was terrible experience. It took 1 hour and 20 minutes to complete because it said my password was not correct (it was correct), said under review, wasn't receiving code to fix by "forgot password", website kept not working, had to wait 38 minutes on phone for assistance.

Jeffrey P. 
Rating:
2.0

I do not know if it was by design or if someone called off, but there was only one person working at the Gettysburg location. She was very friendly, but she was overwhelmed with customers. Wrong drop off location put into the system- different than what I had put on my original reservation.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Good service and fast service

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

GLENDALE B. 
Rating:
3.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

No surprises, everything went as planned. Thanks

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Marilee C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

fast, efficient service

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Friendly and swift service.

Albert M. 
Rating:
3.0

Made my reservation online checked I online got to the store and waited 15 minutes before anyone even knew I was there. Employee hooks up my trailer and instead of putting safety chains under the tongue of the trailer she placed them on top. You can look at the pictures she took after she hooked it up.

John J. 
Rating:
1.0

I was billed for a second day and an after hours drop off. I will pay for the time used but charging for both is unreasonable.

Emilio S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Nothing at this point and time

Ronnie W. 
Rating:
5.0

The customer service was great! People we traveled with had an accident on our way back and it delayed us getting the trailer back and they didn't charge us for the extra day even though they had the right to. That was very classy and much appreciated! The only suggestion we had was to send wheel chucks with the trailers so we can make sure it doesn't roll when off of the hitch.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

JOHNDAMIAN S. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
4.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

Service was fast. In and out in 15 minutes. The van I rented was new, only 2800 miles, and very clean. Returning the van was fast also. Everyone was friendly and very helpful.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

marilyn T. 
Rating:
4.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

Otha H. 
Rating:
5.0

Excellent customer service!

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Regis M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

TRUCK WAS DAMAGED, SHOULD HAVE BEEN PULLED FROM ROAD, STEERING WAS LOOSE, DOOR WAS DAMAGED AND DID NOT SHUT PROPERLY ON DRIVERS SIDE. TRUCK WAS TERRIBLE ON GAS! ALSO I ADDED TO MUCH GAS AND LOST OUT ON 28.00 OF EXTRA GAS I PUT IN THE TRUCK. IT WAS ONLY ON 3/4 TANK WHEN I RENTED IT.

Michele P. 
Rating:
5.0

If someone is renting a truck first thing in the morning on a freezing morning, defrosting the windshield or scraping the windshield before the customer with the early morning reservation would be a thoughtful gesture and put the customer on the way several minutes sooner.

anita K. 
Rating:
5.0

The gentleman in the morning and evening shift were polite and very helpful

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

SHEILA C. 
Rating:
5.0

People here are friendly helpful and more informed than the online or the telephone reservation desk they had the trailer I needed even though the telephone reservation people said one wasn't available. So I recommend the people at Gettysburg to take care of your needs

Edward B. 
Rating:
5.0

NA

Samatha C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

Employee at return was rude, would not unhook trailer , another customer helped to unhook and move trailer . Employee should be fired .

JON A. 
Rating:
5.0

U-Haul on York Road in Gettysburg has never been anything but accommodating, professional and beyond helpful and friendly!!!

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Howard I. 
Rating:
5.0

Easy process to rent and pick up, planned on dropping off same day before close and was unable to. Staff was very helpful explained to me that I could drop it off after hours. Will definitely use this store if I need to move anything again.

CINDIA H. 
Rating:
5.0

The employee that was at this facility was superb! She was the only person working and was exceptional

ALBERT O. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

easy to work with and very helpful

Herbert R. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Always friendly staff and easy to deal with, multiple rentals this past year!

Jeffrey C. 
Rating:
5.0

GM was very helpful with all my needs and changes in schedule.

Dipanjan B. 
Rating:
5.0

The only problem. I had was the lock box for key pick up. Shpuld be a little lower and maybe under some coverage it was snowing and the lock was froze shut. It took me a while to get it open.but other then that . it was great truck worked good and was very clean and worked great. Thanks

Dale R. 
Rating:
5.0

Nothing all well

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Keep doing what your doing!

WILBERT C. 
Rating:
1.0

Poor service, do not pick up the phone , untrained in there job

JON A. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Staff has always been friendly and very helpful. Great experience

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

I hade the truck for only a few hours and you advertise $19.99 but it cost me almost $50.00 dollars, disappointing

Frank G. 
Rating:
5.0

My Gettysburg rep was awesome (rented many times)

Robert W. 
Rating:
5.0

Trailer was fine but as soon as the car was loaded the tire began to lose air. Within 5 minutes of driving out.

VIKTOR G. 
Rating:
5.0

Only took minutes to return. Very friendly service

CYNTHIA W. 
Rating:
1.0

Poor customer service, chains on trailer , poor condition . Over charged, was refunded but had to go back to location for them to fix the over charge

Jon A. 
Rating:
5.0

Great staff, they are often very busy and yet they handle it gracefully.

Rodney M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley F.  |  Overall Experience 
Rating:
5.0

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Darlene P.  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful and friendly.

james c.  |  Overall Experience 
Rating:
5.0

Very accommodating

terry h.  |  First Impressions 
Rating:
4.0

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Darlene P.  |  First Impressions 
Rating:
5.0

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

Patrice O.  |  Overall Experience 
Rating:
5.0

Great service!

deb k.  |  Reservation 
No reviews have been submitted for this location.

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