Customer Reviews for U-Haul of Golden Ring

7,706 reviews

8641 Pulaski Hwy   Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

(410) 687-5400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(410) 687-5400

8641 Pulaski Hwy
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck clearly needed to be serviced, the check engine light was on at the time I rented, and the truck was very sluggish. The staff was awesome and very nice, they made the experience easy to deal with

TAMI H. 
Rating:
5.0

So affordable! I couldn't believe the charge.

ADEWALE A. 
Rating:
2.0

Customer did not leave a comment.

DWAIN D. 
Rating:
4.0

Not sure

Dennis B. 
Rating:
1.0

When I picked up my truck from Highland, the staff were polite, and very helpful. However, I dropped the truck off the night before it was due back. I parked in the delivery lane, and placed the Keys in the drop box. I received two phone calls the next morning. One asking me if I had still planned to drop the truck off. I said, I already dropped it off the night before in the delivery lane, and placed the keys in the box. I then received another call minutes later asking which location I took the truck to. Like I didn't know where I returning the truck. So I told them again where I parked the truck, and he said oh ok. I feel like they never looked for the truck in the first place. They know people drop trucks off early, and if they had looked they would've saw it.

ASHLEY F. 
Rating:
4.0

Customer did not leave a comment.

RANDOLPH B. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
4.0

N/A

OCTAVIUS M. 
Rating:
5.0

Great customer service!

TIMOTHY L. 
Rating:
3.0

Customer did not leave a comment.

Shanae H. 
Rating:
3.0

I wouldn't recommend this location because I took the truck for a total of 3hrs and only 17miles maybe 2 gallons of gas and the next day i was charged for 2days and they tried to tell me i drove the truck for 200MILES!!!!! Which I told them was impossible especially when my location was tracked the whole time!!

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

STANLEY W. 
Rating:
5.0

Quick and easy drop off. Plenty of room to fit the trailer in a spot. Staff was very helpful.

VINCENT R. 
Rating:
4.0

This location is not the U-Haul is is U-Haul Corporate. Three times this year I ordered a trailer to be picked up in Cockeysville MD. This last time I personally went to the Cockeysville location. explained my pick up experience in the pase and again orderd a 5 x 8 closed trailer for pick up in four weeks. Again I had to drive more than 30 minutes to pick up the trailer. The other two pick ups required a 35 minute drive each way and a 59 minute drive each way. Each time when explained my dissatisfaction with having to drive so far when my requested pick up location was only 5 minutes away from my home U-Haul responded with a phrase like " we do the best we can". Additionally, they did not even tell me until the day before where I needed to go to pick up my trailer. Come on U-Haul, where is concern and/or respect for your customers? It is a good thing for you that you have almost no competition.

Edgar S. 
Rating:
5.0

Frank was extremely helpful and knowledgeable. Very polite.

LARRY H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE D. 
Rating:
5.0

Very helpful and apologize for the other place that gave me a hard time

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

Fernando S. 
Rating:
4.0

There were no wrapping blankets. I don't see that I was not charged for them. My bill seemed higher than expected. That location has aLOT of trucks. They told me they didn't have any of the larger sizes ones when I tried to upgrade but I saw some there. That was strange.

CHERYL B. 
Rating:
4.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
4.0

The entrance to the return is kinda small to turn into

jamal B. 
Rating:
5.0

I dropped off Truck before due back time and I was charged bc there was a line

ELIZABETH M. 
Rating:
4.0

The place was very nice as well as the employees but the fact that I had to drive over 30 miles to pick up a truck was absolutely ridiculous. If the size truck you require is not available at your preferred choice they should tell you prior to 1-2 days before pickup

ANNA E. 
Rating:
5.0

no tounge jack and very heavy, but we made it work

MICHAEL L. 
Rating:
3.0

The back smelled like a kennel. I saw a few pieces of trash but wasn't aware of the horrible smell... I had to rush my move so my items would smell and wrap everything in plastic.

RYAN M. 
Rating:
5.0

The salesperson was friendly and professional.

John P. 
Rating:
3.0

The lady kim who waited on me n my mother was so rude n disrespectful,i was taken a back.. I explained to her that i did not know how to work an Iphone to do what she wanted me to do so she then insulted me but saying "what you a damn kindergarten"?.. Im sorry that i have an android and am not that tech savy..but to be disrespected like that was so unbelievable.. Id love to have a way to report her in someway..

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Nickie L. 
Rating:
2.0

Have better costumer service and actually have the truck present if it says it's available on the website. I made a reservation online only to arrive to be told the truck isn't available.

DEONTE B. 
Rating:
5.0

Your crew and equivalent are super!

GIBSON V. 
Rating:
2.0

My brother in law picked up the trailer, there was a lot of issues finding the reservation and it took quite a while. He also dropped it off and spoke with someone but received no help and they did not record him bringing it back because I received a phone call asking if it was coming back when it was already there. I also had insurance added onto my bill that I did Not select.

JAMES C. 
Rating:
5.0

Outstanding customer service!!! The gentleman that helped with the trailer return was very professional and upbeat. U-Haul should have more people like him working for the company.

MANUEL C. 
Rating:
3.0

Shouldn't have to take a picture of your license at the counter. Customers have to sanitize after handling keys and equipment salesperson should beable to take picture of license. The checkin guy was excellent professional and courteous.

JEWEL K. 
Rating:
1.0

There was a young woman there who was very rude. Her name on her nametag was Kaitlyn

JASON M. 
Rating:
5.0

Customer did not leave a comment.

EVER B. 
Rating:
5.0

Customer did not leave a comment.

SHELLY W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Great service flawless equipment

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

We dropped off at night.

Janet M. 
Rating:
4.0

I asked the tech what I should do about going through the tunnel and paying the fee since now everything is automated with EZ Pass. He had no idea.

KAREN Y. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Everyone treated with respect and they were friendly. I mean everybody did a great job. Outstanding customer service 🤗🤗

JEAN D. 
Rating:
5.0

Customer did not leave a comment.

Jimi B. 
Rating:
5.0

Customer did not leave a comment.

DIANNA M. 
Rating:
3.0

Customer did not leave a comment.

RONALD W. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

KEYONTA B. 
Rating:
5.0

Customer did not leave a comment.

Toney A. 
Rating:
1.0

Your advertising of 15,000 locations is misleading. Being able to select a location that does NOT offer the equipment selected is absurd. I was sent to a location much further than necessary (at least according to the selection tool) and then left to attach a trailer by myself in heavy rain.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

JASMINE L. 
Rating:
5.0

Everything was great.

CAROL M. 
Rating:
5.0

Customer did not leave a comment.

ELMER O. 
Rating:
3.0

Made reservations online for van at 130pm...told by clerk vehicle would not be available until 215 230 at the earliest. Csme back 215...no van available because Customer didn't return as promised. Had to get a box truck and ended up paying more than I would have had the van been ready. I should have been charged the amount previously stated for the van. Wasn't my fault because the customer didn't return as promised yet i paid the price.

William Y. 
Rating:
5.0

It was great

DENISE S. 
Rating:
5.0

Customer did not leave a comment.

Kisha W. 
Rating:
2.0

There was an error in my billing, the gentleman could not figure out how to correct the billing and it took 1 hour for me to check out with my trailer when it should have taken 15 minutes. During that time it began to downpour when I should have been hitched up while it was dry outside. Lastly, someone left the trailer open and the entire inside was wet.

KAREN N. 
Rating:
5.0

Get rid of the old equipment. That old GMC is dated and drives like complete garbage

Eric W. 
Rating:
1.0

Appointment was changed from 9am to 1:30pm without notice. Upon arrival nobody knew why or who had changed the appointment. Spoke with someone on the phone while at the location and was advised id receive $50 off my final bill, but that was not the case. This inconvenience set our entire move back and made for a very angry moving crew to work with.

DONTE T. 
Rating:
3.0

Don't give out a vehicle with the check engine light on, and stop saying its just the gas cap. The van cut off on me at a red light, and would feel like it was jerking at every other stop. I paid for 2 things of furniture pads and was not given any, had to use the bag that was sealed.

BENJAMIN W. 
Rating:
3.0

The gas gauge was wrong and I should've corrected it before I pulled off but I was 20 minutes past my time. I drove 20 miles and put 2 gallons in and they charged me 7.50 for nothing. Will never use this location again

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

GERALD G. 
Rating:
5.0

It was wonderful

DENISE S. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
1.0

Don't charge customers anything when your truck breaks down….

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

ALPHONSE N. 
Rating:
3.0

I rented (2) 17' trucks from them this week. 1st one the rear suspension gave out on i495 and had to be towed and the 2nd I rented today a belt snapped and caused the engine to overhear, lost ability to break, and had no power steering. I almost hit other vehicles because I could not bring the truck to a stop. Vehicles are not maintained

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

Hire friendly people, had to wait for lot attendant he only showed after I made second visit inside. Counter person rude and when lot attendant showed up he never stopped talking on his phone. I just rented from Salisbury Maryland totally different experience, they were great.

DAVID M. 
Rating:
1.0

Dirty and beat up, over 160k on the truck. The representative was given hard time about scanning the driver licensen. After i fill up the truck with gas they charges me 9.95 cause the guy said ibuse some app about it. No proof what so ever, i had pictures and they didnt care, never rent again from this location, bunch of thiefs

Agush B. 
Rating:
5.0

Customer did not leave a comment.

LISA J. 
Rating:
5.0

Customer did not leave a comment.

LOUIS O. 
Rating:
3.0

Location was far away. Overpriced. Even higher pricing when considering the extra miles I was forced to pay.

ROBERTJOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT U. 
Rating:
3.0

I feel like I was over charged. How did it get from to 100+. I'm still surprised. Too much

THERESA A. 
Rating:
4.0

initially the wrong mileage and fuel was listed ,the passenger compartment was dirty,windshield was horrible

KENNETH K. 
Rating:
4.0

Customer did not leave a comment.

Christine V. 
Rating:
5.0

When I picked up the truck it had less then a half of tank of gas, I didn't like that, I had to stop and get gas right away. All trucks should have at least 3/4 of a tank of gas before they go out.

DENNIS E. 
Rating:
2.0

When we arrived to pick up the rental, there were three employees behind the counter loudly complaining about a customer who had the nerve to come in the store shortly before closing. The employees were discussing how they should have tossed the customer out even though it was before the posted closing time. They had no problem having this derogatory conversation in front of another customer even after I commented that it was inappropriate. And, the pickup truck reeked of cigarette smoke.

Anna G. 
Rating:
5.0

More help to process pickup

VICTORIA M. 
Rating:
5.0

Nothing just keep up the great customer service...

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

LIZA V. 
Rating:
5.0

EXTREMELY pleasant, well organized, expendient, and helpful. Equipment was immaculate. A blessed relief from my experience at other locations.

TRU L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
1.0

Customer did not leave a comment.

OLUWATOSIN A. 
Rating:
5.0

Customer did not leave a comment.

Toney B. 
Rating:
5.0

Es muy buena compañía con el personal muy amable muchas gracias

ALEX F. 
Rating:
5.0

Anna and her team were amazing.

Jessie G. 
Rating:
1.0

I was charged $500 and told i drove 400 miles because their employees failed to check in my truck when returned at the equipment return. I drove less then 30 miles locally and returned the truck within 4 hours. Customer service wasnt much help either and I cannot get a hold of anyone at the store by phone.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

The staff member who helped me, I forgot her name, but she was very professional and was patient with me when my DL didn't upload properly. She had a smile on her face the entire time and I appreciate that. I didn't have an appointment for that day, but I was still treated as if I had made one. I actually did have a reservation, but for another location and for another day. Glad I decided to use this location!

KEVON N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

KYLE K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
2.0

Customer did not leave a comment.

EVETTE T. 
Rating:
5.0

The mobile pickup option is a little confusing but other than that overall a great experience. The equipment was clean, fueled up and, ready to go. Great job UHAUL!!!!!

David P. 
No reviews have been submitted for this location.

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