Customer Reviews for U-Haul of Hayward

7193 reviews

529 Jackson St   Hayward, CA 94544

(510) 886-4244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You charged me twice for my rental

Kristin C. 
Rating:
5.0

Customer did not leave a comment.

CHIKEUNG P. 
Rating:
5.0

Customer did not leave a comment.

ALMA P. 
Rating:
5.0

Customer did not leave a comment.

KORY F. 
Rating:
5.0

Nothing!

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Nisar A. 
Rating:
5.0

I especially appreciated the customer service... really friendly, helpful people. Gratitude, John Cmelak

JOHN C. 
Rating:
5.0

Quick and easy.

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Have some popcorn for customers

MARCOS H. 
Rating:
4.0

Customer did not leave a comment.

ALBERT G. 
Rating:
3.0

Refund customers money for any extra gas that was left in the tank at the time of truck return.

Octavio M. 
Rating:
5.0

Customer did not leave a comment.

Vadim R. 
Rating:
2.0

Record keeping at this location is not correct! The amount of fuel listed on my paperwork was 1/2 tank, when actually there was only 1/4 tank. But even worse, the mileage on the odometer was not correct, it was off by more than 100 miles! Luckily, I took a picture of the odometer when I received the truck. I also never received a text from U-Haul at the beginning or end of my trip. I was told I would receive one when I was handed the keys and returned the keys. Things are not consistent! The customer shouldn't have to double checked make sure things are actually correct.

KURT E. 
Rating:
1.0

The young gentleman that were there were rude disrespectful did not have customer service or manners at all they talk to clients as though they were just nothing very rude no I would never want to go back to this location

SHAUNITA J. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI O. 
Rating:
4.0

Customer did not leave a comment.

KYLER I. 
Rating:
5.0

Customer did not leave a comment.

Tariq M. 
Rating:
4.0

The staff is helpful and friendly.

Dana P. 
Rating:
3.0

Customer service. The gentleman who took my order seems bored and cold. He definitely projects that he's not happy with his job.

Rigoberto A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Puts some gas in the vans, make sure the equipment isn't broken.

David V. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Check in and check out was quick and easy. Staff was very efficient and courteous.

Philip K. 
Rating:
4.0

Customer did not leave a comment.

CESAR R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Very professional and helpful at pick up and drop off

Raul P. 
Rating:
5.0

Customer did not leave a comment.

ZION G. 
Rating:
5.0

Customer did not leave a comment.

JADRIEN G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Keep doing what you already doing...great overall service!!

CATHERINE W. 
Rating:
4.0

Make sure the parking lot area is free and clear of vehicles and trailers as it was quite difficult to navigate through all of it.

Aaron K. 
Rating:
5.0

I have rented trucks from this facility for many years & have been very pleased, especially with the staff. The only problem I had on this lately with my rental this time was the right head was out. A policeman stopped me to tell me

KATHY W. 
Rating:
5.0

Easy to make an online reservation, fast pickup service and was quick return.

Gary T. 
Rating:
4.0

Not a note to the employees, but to the future renters. If it is your first time, make sure you have your phone set up correctly to pick up your truck. We thought we had it set up correctly, but when we actually went to do it, we ran into some hiccups. Overall, it was a smooth process however. Workers were very helpful when we had issues,

Bradley W. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY T. 
Rating:
5.0

I Thaddeus Jamison feel that the customer should have a more clear account of what could be the final charges the customer should expect to pay. Overall I was pleased with the customer service I received.

THADDEUS J. 
Rating:
1.0

I order a furniture dolly that was not available and i a reg dolly. When i got to my destination the dolly was not in the back. I called and they stated that i wouldn't be charged for it but i still was. Horrible customer service.

MICHAEL F. 
Rating:
4.0

It would be nice to shorten the process

IRIS E. 
Rating:
5.0

The staff in the Hayward location are always fast, courteous and get me out of there in a timely manner. This experience i had wss probably one of the best I've had with a company ever in my entire experience as a consumer. I blew a flat and road side had a tech come to my location free of charge and fox my flat while i worked to unload the trailer. I was amazed and would definitely recommend U Haul to my friends, family and random strangers. You all really made my day and i am grateful. Thank you U Haul.

Jason T. 
Rating:
5.0

Thanks for being there.

Norman G. 
Rating:
5.0

Nothing to improve. The staff were friendly, helpful, and considerate.

MARISSA R. 
Rating:
2.0

I had a reservation and I went to the location to pick up the truck. There were several pieces of blue plastic debris in the truck bed and other pieces of plastic or paper. Cant remember now. The cab interior didn't look wiped down. The exterior body had several splashes of dirt in it bumper to bumper. The windshield had a overall light dust on it. The dash monitor mentioned low tire pressure . I politely told one of the U-Haul Representatives when I had him come out side and see the truck. He was very polite and accommodating and got a wet mop cleaned the truck bed with it. Then he got a rag with a spray bottle and wiped down the inside of the cab. Then he added air to the tire that was low on air. He was very customer oriented. I am wondering why that vehicle was considered ready to rent. It obviously was not cleaned. I havent been given a dirty rental before, so this trucks condition was a surprise.

SUSAN M. 
Rating:
1.0

The truck was very dirty, it had a really bad maintenance. It still had a lot of dog hair apart from the very unpleasant smell.

RAMONA S. 
Rating:
5.0

Customer did not leave a comment.

ROSALYN W. 
Rating:
5.0

Lots of customers yet the staff kept everything moving and was very helpful.

Robert F. 
Rating:
2.0

The service acts like helping you is a burden and doesn't strive to help deal with issues. Not even asking for above and beyond, just at all, nope, didn't want to do that. Service training needs to happen at this location.

AMY C. 
Rating:
5.0

The guy I forgot his name is excellent-efficient and nice!!! The location is clean and easy to get out

YU H. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

ANDREY R. 
Rating:
5.0

The staff at 15182 Beach Blvd Westminster is simply awesome- very professional and friendly. I love this guys!!! I am moving to Long Beach and I am on my third rental of 15 foot truck because I have received excellent customer service.

Brenda W. 
Rating:
5.0

Easy transaction and great communication regarding my rental. Thanks again...

Michael A. 
Rating:
5.0

Guys at the location are very nice

VINESH L. 
Rating:
5.0

Loves the seevice

JEFFREY P. 
Rating:
5.0

Every thing was good! Can't think of ant improvements

Stacey B. 
Rating:
5.0

The person that helped check me in and provide my equipment forgot to provide the dolly. By the time I realized this, I was 45 miles away. I thought it was placed in the back of the trailer,... but it was not. I asked for the person who checked me in to please credit my account for the dolly that "was not included". Other than that, the overall rating and service was fine.

Natalie P. 
Rating:
4.0

Truck renting experience was good. But moving help renting experience was horrible with no ownership shown by Uhaul for their complete failure to provide services

Vipin G. 
Rating:
5.0

None

JUAN L. 
Rating:
2.0

refill window fluid, have appropriate number of blankets ordered, smile and be pleasant, give a brief overview to operating a 26 footer, be knowledgeable about insurances that you're trying to sell

JENNY T. 
Rating:
5.0

Customer did not leave a comment.

Bartholomew W. 
Rating:
4.0

This visit was excellent. In the past, before Covid, the location was not as engaged with propane sales and equipment sales. Thus my above average rating.

JOSEPH C. 
Rating:
1.0

The rep threaten me for returning the car late. Will not recommend this place to anyone else. This was a terrible experience and the people there should get sued!

Yuchen D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT O. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

CHAHREDDINE B. 
Rating:
5.0

I am very satisfied your service. I just say thank you!

CHOT N. 
Rating:
5.0

The truck that was assigned to us was clean. However, one head light was out. While driving going on highway 580 going into the going down hill the truck started making a loud whining noise. We did inform the counter person who checked us out. Not sure if that was noted on our account or not.

Matthew A. 
Rating:
4.0

Didn't have the supplies we asked for, but charged us for them anyways. Website was down so long line for pick up, but staff was really friendly and trying to move it along as quickly as the could.

Maya G. 
Rating:
1.0

This is the worst customer service I've ever received from any experience. The staff was extremely rude and unapologetic. My online pick up was not arranged and I had to wait over an hour to get my truck and then was lied to and yelled at by staff. I explained my mother was in the hospital due to a fall during our move and needed to quickly get the truck and get to her. No One cared. All I got was excuses. I left the uhaul store in tears. I am not sure I will ever rent another uhaul truck again.

Krista K. 
Rating:
5.0

Customer did not leave a comment.

RAJIV K. 
Rating:
5.0

Saul was a very good employee that helped me out

WAHID A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

ERWIN B. 
Rating:
4.0

You guys there at Jackson Hayward U Haul team are great!

Freddie C. 
Rating:
4.0

get more help, there is too much time waiting for service.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Alicia D. 
Rating:
3.0

Customer service was not good... The website hours are different from Actual hours. I had to ask for assistance getting dolly and no one offered me help. I have used u-haul many times in different locations and the service was marginal.

Lisa A. 
Rating:
1.0

Customer did not leave a comment.

SHERIF P. 
Rating:
4.0

Customer did not leave a comment.

TAWANA S. 
Rating:
5.0

Well everything sims to be ok, thanks.

JUAN N. 
Rating:
4.0

Great transaction!

FEVIFLOR C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Great service, the U-Haul team at this location will address any need you have right away, I have used them 3 - 4 times over the last 6 months, for house moving and small appliance transfers, thanks Bill

WILLIAM T. 
Rating:
4.0

The truck functioned well and the store is clean. But I know no one cleans and wipes the interior because the steering wheel was sticky and dirty. Hasn't been clean or wiped for years. Its COVID.

Sherri Y. 
Rating:
5.0

Simple and convenient

JOSHUA J. 
Rating:
1.0

Customer did not leave a comment.

Antonio L. 
Rating:
5.0

Customer did not leave a comment.

Sok Y. 
Rating:
4.0

The truck was clean and well-maintained but had an extremely strong odor of marijuana and could not get rid of it with the AC on and the windows down.

SERGIO S. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The Staff (Bryan?) was knowledgeable & courteous ,

JAE S. 
Rating:
5.0

nice job, well organized

PAUL C. 
Rating:
4.0

One of the straps on the trailer was frayed and should have been replaced. I spoke to the employee about it.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

The only thing was both the can and box smelling like someone hotboxed it smoking marijuana. I probably should have checked it out first.

HAUKINIMA F. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Online check in ahead of time didnt work for some reason, but when I got there they were spot on. Even when I came back for the return. The staff was great & the van was clean & safe.

Rochelle M. 
Rating:
5.0

Nice people good service

MUHAMMAD K. 
Rating:
5.0

The staff was excellent. Communicative and informative

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

NIGEL S. 
No reviews have been submitted for this location.

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