Customer Reviews for U-Haul of Hayward

7,582 reviews

529 Jackson St   Hayward, CA 94544

(510) 886-4244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Armando L. 
Rating:
3.0

Customer did not leave a comment.

Khalidah J. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

HERBERT H. 
Rating:
5.0

Customer did not leave a comment.

MING T. 
Rating:
5.0

Everything was very good

Beulah Q. 
Rating:
5.0

Excellent customer service. Thank you, Ron and Colette Morris

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
4.0

The fuel level practices are not customer friendly. It is always very difficult to gauge and results in customers over paying their fuel usage. It would be customer friendlier to have the equipment issued to the customers with a full tank and let customers decide whether they are returning it full or have U-Haul service it.

Andreas I. 
Rating:
5.0

Great service.

Fabio B. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

DALMACIO V. 
Rating:
5.0

Great!

Innocent O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Ritche A. 
Rating:
3.0

Trailer smelled like cat urine, the running light did not work. Only one person working to help customers in morning.

CRAIG M. 
Rating:
5.0

Great workers!

Dolores R. 
Rating:
4.0

Customer did not leave a comment.

Ben A. 
Rating:
4.0

Customer did not leave a comment.

Parvin B. 
Rating:
5.0

I had a really good experience. I rented a 5x9 trailer with a ramp and the two gentlemen that helped did an awesome job. Great costumer service, they had me on the road in no time.

Edgar N. 
Rating:
5.0

Customer did not leave a comment.

Kiran K. 
Rating:
5.0

Very satisfied with the service.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

ANJINESH S. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN W. 
Rating:
5.0

Customer did not leave a comment.

RODOLPHO P. 
Rating:
4.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
4.0

Needed washing fluid and an oil change

RODNEY W. 
Rating:
2.0

Front tire low tread on outside. Alignment? Brakes seemed a bit mushy and parking brake went full travel. Found some rocks to chock the wheels while loading. Windshield inside was very dirty. Informed that a reservation for moving pads is only a request. There is no guarantee. They had no moving pads or that is what they said when I picked up... Signed up for load assistance on a separate contract. The sub-contractor cancelled leaving hours to find other help. I could not find anyone to help. If there is a next time, I will NOT trust u-Haul. Check in process went smoothly. I have always had a very good experience with your company. This time was miserable moving adventure!

William M. 
Rating:
5.0

Cashier that helped me was amazing!

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
4.0

Great customer service

VALENCIA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Continue

WABI L. 
Rating:
3.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Both the attendants were very helpful and courteous. They provided great customer service and were quick to assist. Happy holidays.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

TYRA P. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

Customer did not leave a comment.

PUPUALII M. 
Rating:
3.0

The truck did not run well, the oil light was on, I stopped at the Manteca location to add oil, they added 3 quarts, it took 50 minutes because they did not have oil and sent an associate to Walmart firing Christmas week rather than a gas station that is 2 doors down.

Paul W. 
Rating:
5.0

Fix your gps location, kept sending me to wrong address. Very inconvenient

Christina O. 
Rating:
5.0

Customer did not leave a comment.

Caryl S. 
Rating:
1.0

i picked up the Van 2:30 and returned 6 Pm 3.5 hours and i drove 69 Miles the Uhaul charged me 800$ i was sapose to pay 110$ i called the customer service still i have not refunded. Dear Uhaul please contact me and solve this issue . i have the picture of Odometer when i picked up and i have the picture of Odo meter when i returned the van.

Ahmad Jawid P. 
Rating:
5.0

Good service and friend

Taunaholo M. 
Rating:
5.0

Excellent service

MINTU C. 
Rating:
5.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

Jesus was great very knowledgeable and helped us save a little change by helping us Know west vehicle best suite my needs

MARY W. 
Rating:
5.0

Customer did not leave a comment.

CRISTHIAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

The staff from the store was very bad not recommended at all

ALMA Z. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Gayle R. 
Rating:
5.0

Customer did not leave a comment.

OFELIA L. 
Rating:
5.0

Customer did not leave a comment.

Rosemary V. 
Rating:
1.0

When I picked up my truck the back had lots of trash - including, no joke, chicken wing bones. A whole to go box of them. And they weren't in the box.

Jonathan H. 
Rating:
5.0

Very courteous and friendly service. Check in and drop off seamless.

SAADALLAH H. 
Rating:
5.0

Customer did not leave a comment.

Kalob H. 
Rating:
5.0

Customer did not leave a comment.

JORGE S. 
Rating:
4.0

It would be great if this location checked up coming reservations and made sure the reserved vehicle was actually available for pick up.

Lorelle R. 
Rating:
5.0

Customer did not leave a comment.

Felipe M. 
Rating:
2.0

Truck was extremely dirty with dog hair throughout. Inside of van had mud. Had to wash the can myself before using it.

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

VALENTINO R. 
Rating:
5.0

Customer did not leave a comment.

Monaliza S. 
Rating:
5.0

Customer did not leave a comment.

Vitaliy S. 
Rating:
5.0

Staff was very full and patient to help.

AVNISH A. 
Rating:
5.0

The Hayward location and Jesus make the experience for us. We are a small business and depend on Uhaul a great deal of the time. The experience is always excellent.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

Sophia V. 
Rating:
4.0

Customer did not leave a comment.

Perfecto C. 
Rating:
5.0

Customer did not leave a comment.

Monaliza S. 
Rating:
3.0

We rented the 26 foot moving truck, no gas, no Dolly to move heavy things, check engine was on. And we had to drive the truck all the back to the location because we couldn't do a one way rental. Would have been very easy on us since there was a U- Haul right next to our new house. Overall pretty bad experience.

Aqeel A. 
Rating:
1.0

Hi, I was supposed to pick up truck on sunday@ 7 pm but when I showed up, there were no 24/7 truck to pick up! I contacted customer service and they asked me to go to different location in San leandro where another truch is available and i went there as well though there were not any available truck in that location either. I spent more than two hours out of my holiday time because of the bug in your system for not showing accurate date for available trucks. Customer service told me they will put a note for manager at hayward to refund me the fee . However, manager was not at U-haul office neither at the pick up time nor drop off time in evening. The staff said he cannot helped me and only manager can apply the refund . It was pretty messy and difficult and wastimg too much so hopefully manager can contact me to get refund as promised. Tiega Varlack 510-395-6222

TIEGA V. 
Rating:
5.0

Customer did not leave a comment.

Kensy G. 
Rating:
5.0

No comments staff are very nice and professional and good customer service

HERMAN C. 
Rating:
5.0

Customer did not leave a comment.

SUSANA M. 
Rating:
4.0

Customer did not leave a comment.

Muhammad S. 
Rating:
5.0

Everything was great

MARK W. 
Rating:
5.0

Recomendable !

MIGUEL D. 
Rating:
5.0

Customer did not leave a comment.

Bess T. 
Rating:
3.0

The individuals working there are very unpleasant and extremely rude. They both look like they do not enjoy their job I need major customer service training.

IRIS H. 
Rating:
5.0

Give your guys a raise… Excellent service with 1st employee @7:00 am pick up in and out.. Next employee dropping off trailer… excellent service Thank you Mike Pablo customer for life…

Mike P. 
Rating:
5.0

👍

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

CARMEN W. 
Rating:
4.0

Customer did not leave a comment.

April V. 
Rating:
5.0

outstanding as always....have rented for many years....always the best!! only complaint has nothing to do with uhaul....gas prices....ouch......LET'S GO BRANDON!!

SHANE B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

I order furniture pads but somehow they took it off & don't know why.

David R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR D. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
3.0

Customer did not leave a comment.

Luis O. 
Rating:
2.0

Customer did not leave a comment.

PREETHAM D. 
No reviews have been submitted for this location.

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