Customer Reviews for U-Haul of Hayward

Rating:

5.0

Laron very professional kind and efficient!

Rating:

4.0

I was overcharged $20. On the receipt it shows my rental cost was $39.95. The total rental amount shown was $99.90. It should’ve been a total of $79.90. I was able to call Uhaul customer service and Alejandro was able to put in a dispute and escalate this error. He told me I should expect a call or contact in three business days. I found that to be very helpful to counter the error.

Rating:

4.0

It was pretty smooth process. The people (Ron) are good here.

Rating:

3.0

The cab had somebody else's garbage in it, I sure hope I don't get charged for cleaning it up. Not a lot. Windshield was covered in dead bugs. I don't like the system of filling up the gas to whatever random level it was at. It's a lot easier just to fill it up and get it full. Everyone was polite enough and delivered on the promises, so all in all OK

Rating:

5.0

Many thanks to Laron who was fast and friendly when I returned the truck. I had made an error and with his help I wasn’t out an extra $20. Much appreciated! Great service 😊

Rating:

5.0

All Associates were super helpful and kind But Laron took the cake! That gentleman went above and beyond today to assist me with my rental and help with a few hiccups with the truck as well. He was multitasking and I was highly impressed. Thank you Laron and the other gentleman working at this location! You guys rock!

Rating:

5.0

Laron was so great!! This was my first time renting a UHaul and he was incredibly helpful!!!

Rating:

5.0

The truck was ready when I arrived and the return process was simple, efficient, and effective.

Rating:

5.0

Great experience

Rating:

4.0

Everything went well. Ron helped me both times....and both times was excellent.

Rating:

5.0

Ron was awesome. He came out to the truck as soon as I pulled up to return. Very friendly and professional, got me checked in and quickly on my way. I always have an excellent experience with Uhaul rentals. If I had one request it would be to bring back pick-up trucks to this location (Jackson St, Hayward). Maybe there's other ways to keep them more secure??

Rating:

5.0

Trailer straps weren’t usable

Rating:

5.0

Every personal on this location are friendly and able to assist the fastest as they can, when i can’t find something on this location i really preferred to wait until i need it again, most all the time i rent trailers, so thanks to the whole crew on this location.

Rating:

5.0

Great service! I will definitely come rent again

Rating:

5.0

Truck was very clean, very easy to drive. What's the perfect vehicle for the needs that we had? We're definitely rent again.

Rating:

5.0

Team made it easy and seamless for rental. Thank you.

Rating:

5.0

N/a. Nice person and friendly.

Rating:

5.0

Ron was super helpful getting me in and out for my rental. Also was able to assist in tracking down an adapter I needed for my hitch. Would definitely rent from this location again.

Rating:

5.0

Customer service was excellent with all employees. Service was slow due to computer issues and work devices that were stolen and not replaced.

Rating:

5.0

Laron was great!

Rating:

3.0

I was very unhappy that I had to drive to Hayward to pick up the truck. This was pretty far from my preferred location and there were at least three other sites that were closer, but did not appear as an alternative. Also when I called as a follow up to my set up, U-Haul told me twice that the location I had selected was open on Monday, and they were not open. The truck was new and well maintained, and everything worked out, but being assigned the location on the front end was pretty stressful and lacked good communication. This was no slight on the Hayward location, the staff were very solid, and did a good job. I just really didn’t like that we were assigned a truck that far away.

Rating:

3.0

The people there are very unprofessional and the van was in very bad condition.

Rating:

4.0

Waiting time longer than expected.

Rating:

4.0

Agent who helped me with the rental was extremely helpful, however, I gave a lower rating as the truck I was assigned to did not have a lock. I didn't want to, but had to purchase a lock on site.

Rating:

2.0

First, I had this booking for weeks at your San Ramon location (2 miles from my home), only to find out 48 hours before pick up I had to drive to Hayward (a 14 mile trip) to get my truck--not a great start. When I pick up truck, the paperwork shows 1/4 tank, and only once I asked the agent why the paperwork shows 1/4 tank but there is only 1/8 of a tank or 30 miles range. This is not convenient so I have to drive 14 miles out of my way, which by the way is probably 1-2 gallons of gas, and have to arrange to stop for gas on way to San Ramon for fear of running out of gas--this is stress that was not necessary.

Rating:

5.0

A Crew so professional and friendly, they always make my bussines smooth and quick, A+ for this location

Rating:

5.0

This was a very professional office with plenty of equipment to rent. Really friendly staff, easy in and out experience.

Rating:

5.0

All staff are super nice

Rating:

5.0

quise agregar las fotos de la traila y me saco del sistema. entre de nuevo para adjuntar las fotos y me decia “completado” contract #72984325 wanted to add photos of the trailer and my bag from the system. I logged in again to attach the photos, and it said "completed." contract #72984325

Rating:

5.0

in and out quickly the guy knew his stuff check out.....what check out he was dis connecting trailer before I walked to the back of my truck he said thank you and there was nothing left to do trailer was great equipment

Rating:

3.0

I placed a reservation over a month ago, and reserved a hand truck, blankets and furniture dolly. The U Haul only had thr furniture dollies

Rating:

1.0

I had to return the truck by 3:30pm but I called at 12pm to see if I can extend the drop off time til 6pm. They informed I can do that without a charge but unfortunately that was not the case where dropping off I was told they charged for another day. I am every disappointed for the charge, felt deceived. I should of kept the truck for the whole day if that was the case. Smh

Rating:

5.0

Charged too much. I was charged again when I returned it the next day. Butover all it was excellent.

Rating:

5.0

Rented a trailer, not perfectly clean but oK. No complaints when returened same way. Staff freat!

Rating:

5.0

Nothing, keep the same energy

Rating:

4.0

Excellent experience, very professional Very efficient

Rating:

5.0

Not to much everything was just easy picking up and returning very good service

Rating:

5.0

Saul the staff member gave excellent customer service on the Jackson Street Hayward location. He was very easy to talk to and help me with my rental.

Rating:

5.0

The guys were great

Rating:

3.0

Customer Service is not good

Rating:

5.0

Nothing

Rating:

1.0

This location is a mess .?the gurl who helped me was so rude didn’t want to answer any questions. Changed my rental equipment with out me asking and I did not notice . They had none to rent to me . Just a mess that was just a mess there . Never rent there again

Rating:

5.0

Great customer service and fast process, was very pleased

Rating:

2.0

We made a reservation on line we we went to pick up vehicle we were told the reservation was for a different location so we could not rent anything. The next day we came back to same location and rented a vehicle we told the person we have our own insurance we did not need insurance from U Haul , however when we received our final bill we noticed that we were charged for insurance very disappointed . This makes us extremely uncomfortable and confused as to why we were charged for insurance when we specifically stated we have our own insurance

Rating:

5.0

Everything was nice and easy.

Rating:

2.0

The customer service rep at the front desk was rude and acted like he didn't want to be at work. He asked if we wanted furniture pads my husband said yes we paid for them online he instantly became argumentative. I went to send receipt to my husband he says I'm not arguing early morning we don't have any anyways. He had an attitude all for nothing when he could've just said that to begin with. I'm not sure if this man needs training a day off or whatever but this is not ok

Rating:

5.0

Everything went well. No issues, very satisfied. Thanks.

Rating:

5.0

Excellent Service

Rating:

5.0

Nothing. Great service!

Rating:

2.0

The associate was not professional.

Rating:

4.0

the truck needs servicing when you apply the brake it would accelerate creating a very dangerous situation. It needs to be taken out of service and repaired

Rating:

5.0

The service was excellent from pickup to return. Excellent online reservation process and exceptional customer service in person. Flawless return process. I'm a longtine customer. Thank you.

Rating:

5.0

Excellent and friendly staff always ready to assist ! This is my location for all my moving boxes and rental needs. Repeat customer and i recommend this location on Jackson St in Hayward to all my family & friends .Keep up the awesome work and Izzy is amazing ! 💕

Rating:

3.0

Our first truck given was not clean. We had them give us a new truck. The rest of pur experience was fine.

Rating:

5.0

Christian is great customer service, TY!

Rating:

5.0

Better light in office

Rating:

3.0

There was a long wait time in line which can be expected for early morning service however the staff could have acknowledged it to the customers and thanked them for our patience. The truck interior was not clean. I would only recommend this facility because of its location.

Rating:

2.0

Don't do the 24 7 u haul because they will double charge you

Rating:

5.0

All the staff has amazing customer service. Friendly and profressional.

Rating:

1.0

When I dropped my trailer off they forgot to check it in, I almost called the cops because I thought it may have been stolen.

Rating:

5.0

Great location, abundant selection of equipment, friendly staff.

Rating:

3.0

Customer service really needs to improve. My booking was cancelled as I was late, and I asked them for another car, they said we don’t have any other car, they are all rented out. I booked again via app and they gave me a booking for this location and when I showed them that, suddenly a car was available?

Rating:

3.0

Van was very dirty the seats had dog hair and we had to vacuum it

Rating:

5.0

Friendly and efficient crew