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manu D.Customer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All Good! Thank you.
Edward C.You can give customer credit for over fueling the van. It is difficult to come back knowing there is no compromise for over-fueling and receiving some type of store credit at least.
Miguel M.Kathleen was lovely and helpful. The cargo van was in excellent condition. No unexpected charges at checkout.
Richard R.Kathleen was courteous, helpful and efficient. Great job processing the truck into my care!
tim B.I reserved a cargo van days ahead of time. When I arrived, none were available and they gave me a truck instead. I was charged a mileage rate higher than $0.99 despite this being an in-town move. Staff was unorganized and slow.
Cade L.The representative who checked me in was very knowledgeable & welcoming!
Amanita F.Great service PR was professional
Shirley H.All I can say is RUDE one guy was trying to be helpful and his manager at the end was trying to be helpful but one of the employees was super unprofessional. If you are going to try and enforce new policy's make sure the sign you have posted is big enough for people to read and it's clear on your policy's. Then you guys would have less confusion and customers wouldn't think you are just making stuff up.
DESIREE O.I want to thank Kathleen from Uhaul of concord for helping me get a new reservation from U-Haul of Hayward when I messed up on my reservation. Kathleen was extremely helpful in my time of need and she is a great asset to your business. I also want to give a shout out to both UHaul of Concord and Hayward for their great service and customer service. Thank you.
Regina R.Clean maintained vehicle, easy checkin & checkout, no queue and helpful attendants.
Srinivasa Raghav P.Customer service is to poor . The employee always look upset and they don't have a friendly attitude. The equipment was ok but after I did my reservation 3 day before the day I have to pick it up a soon I get in the store I have to wait more the 40 Min to get the equipment I need . I see the sign to see just scan and ready to go that's no true .
juanCarlos N.Everything was smooth and everyone that helped me was very kind.
Jordan R.Amazing staff… very friendly and considerate! I have never had a better experience! 5 Stars All the Way!!
Roland B.Kathleen at Hayward was a doll. I came in frustrated because your mobile app would not upload documents and ID's etc. Anyway she calmed me down (just by being sweet and calm). Myself and my family go to this location for our rentals all the time!
Alicia C.Kathleen treated us like family!
David O.Excellent customer service . Very friendly and professional, soft spoken and provided me with everything that I required for my rental /move. Best Service in the world. It was a lady that helped me, I forgot her name.
Stephanie B.the van smelled like cigarette smoke. disgusting and dangerous to us with asthma. Kathleen/catherine? at the counter was excellent and very pleasant.
Jiana B.Kathleen was very helpful
Michael B.No comments
Gregorio T.Kathleen Ahern-Karnes helped me out and she is absolutely great.
John R.Kathrine was awesome!
Ahmad J.Everything was satisfactory.
Lucinda N.Kathleen and the crew were friendly and professional
CARLOS R.Make sure all items are available for customers reservations or call to let them know they are unavailable at this location. Check and repair trucks before renting out. Busted speedometer.
marcos H.Good location on a main street, very easy people to work with, and the process couldn't be easier in my opinion. Big yard and plenty of trucks to pick from.
JOSEPH T.Kathleen was great and so friendly and kind every time. I've noticed y'all had a lot of staff turnover in the past month, and all the new people have been great! Thank you!
Taylor L.From my perspective, continue to do what you're doing. Thank you so much.
Peggy B.Nothing….check in went smoothly and quick
Enrique P.Kathleen. Was so helpful and kind. She made our reservation over the phone and had us in and out. Great CS Kathleen!!
Michelle G.The processed was fast and accurate. Ms Kathleen who assisted us was very professional. Keep up the good work!
Dennis V.Make sure to keep furniture dolly's available for all customers
Antonio G.Hire more friendly customer service staff. Isabella is a perfect representation on how to approach a customer. She was quick, kind, and efficient. There were two other staff members who were just as kind, but I had encountered an extremely rude elder lady, Cathleen. She should not be handling customers with the rude behavior she had towards us and her fellow coworkers.
Luz P.Cathrine was so kind that I had to make sure I thanked her before I left because she made the experience so pleasant.
Mildred B..
Aseel A.Intake personnel was polite and knowledgeable
Michael F.One of the best experiences I've had with uhaul customer care and the timelessness on point. Thank you till next time
carlos O.Kathleen was very helpful. Also the employees that helped with my trailer set up were also excellent. Thank you!
Victor C.I want a refund for my inconveniences.
Micheal L.I was double-charged despite being told the first charge would drop in 3-5 business days. It's been over 9 business days and I've contacted both general management emails, but received no response.
Jake S.Great Team! I was greeted with warm smiles and great service. Go U-Hail Team on Jackson! Keep up the good work.
Nichelle L.Nothing; easiest return in my life :)
Venkataram A.The two guys who work there were very helpful and got me on the road very quickly even though I was running late. Trailer was in great shape and everything worked well.
lorenzo H.kathleen was amazing,and such a sweetheart.she had the knowledge and information i needed and i was on my way in a jiffy give a raise to this wonderful lady she is the kind of person you want talking to the customers
JAMES B.Isabella is the best, more people like her.
JOSE S.Lower prices
Jason E.Kathleen was wonderful as well as the gal who received the van when I was done. The only thing I wish is that other customers would not smoke in these vehicles because it was kind of stinky.
amy B.The truck did my job nicely. Like the friendly staff quick in quick out. The engine misfiring and engine light is on my be needs attention. Heavy smoke smell.
Jitendra K.Isabella helped make the rental very quick and painless, definitely coming back.
JOSE S.Non good job Izzy at check in
JOSE M.Fast, professional service
LUIS S.1. Your software should tell YOU to have an employee un-bury a vehicle when the pickup time nears. The customer should not have to wait. 2. Passport and deed to house plus both sides of license it too much to ask. You've already got my credit card (when I made reservation) and my driver's license info. 3. Your software had a lot of steps but it went smoothly until the very last picture, the dash picture, and then I got an error message indicating, FOR ALL I KNEW, that the whole transaction had failed! 4. I had to go in and deal with humans. They were nice, professional, smart humans, however, so I'll give you that. 5. When returning it, I had to deal with humans again because I'd used the software, as instructed by one of your humans, to change my truck number so I could get one that wasn't buried by other vehicles, and that somehow messed up the transaction, so it took about 10 minutes for me to get my receipt. 6. The price $19.95 borders on false advertising. To simply pick up a picnic table at my brother's house 25 miles from my house (and my house is very near the U-Haul store), including your super high cost per mile and insurance and tax, was $91 PLUS $19 for gas! I could have bought a new picnic table and had it delivered! 7. I liked U-Haul in the old days much better. The truck was great, though, totally nice, clean, and new.
Jeffrey S.Thank you to U-haul and to Kathleen our agent. Kathleen was very friendly and very professional in processing our rental. She is an excellent employee and would be the first person I would hire if I was starting a company. Being the first face of U-haul made our experience a great pleasure. Also mention Christian who did a great job and was very friendly at our return of the vehicle. All staff at the Jackson Street location Impressed us very much and we will use U-haul again. Kind regards. David and Leny
David J.Tires Not so good
EDWARD T.Everything went as planned except I wasn't aware that the truck size I rented didn't have a ramp.. Without the ramp caused us to have really bad ankle and foot pain. I think the ramp would have prevented this.
Annie B.Get more dollys
Rahsheena H.Continue to keep your friendly employees employed. Thanks again.
ken C.Detailed instructions on how to open the back of the van which was not accessible to me during the move
Monica P.Train the staff to be knowledgeable and have better communication with customers This is for the store on 23rd street in Richmond
tracy W.