My company uses U haul a lot and I'm impressed by their knowledge and professionalism. They're friendly with a great attitude. These folks are always right on time for us
CRISTIAN DCustomer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee Saul attended me great he was on top of it keep up the great work !
GARY RThey checked in the trailer two days AFTER I dropped off. Then they charged me for 2 EXTRA days. I am disputing the charges and I will not be going to this location again.
KEVIN AGreat customer from Laron
CRISTIAN MGreat work Saul if you guys ever need a Uhaul come look for him he’s the man
JOSEPHINE CIt was great
GREG TCustomer service was great and quick! The gentleman that initially greeted me at the counter and the gentleman that received the van upon return were both polite and professional. His name starts with "L" but I forgot his full name. He was great!
RICHARD KJuan and Leron are THE BEST! I use UHaul often, and they are above and beyond! Juan checked me in earlier than opening. When I had items to purchase after I finished checking in, there was a line. Juan addresses me stating he would be right with me. As I was shopping I heard him address each person arriving and apologizing to the customers for the wait. Leron was on the phone verifying a registration but helped me on as soon as he was done on the phone. I wasn’t quite sure if the supplies I chose would be good and Leron read the boxes and guided me to what is appropriate for my move. When I returned, they were friendly and expressed how they hoped everything went well. Leron made sure to ask how I wanted the receipt and verified my email (which was my preference). They are now going to be my go to whenever I need UHaul equipment/services despite me being 11 miles away.
ANNALISA DLaron was a big help keep up the good work
ZHICHENG LSaul great work
CARLOS AGreat customer service
CELA AThe truck was towed and left me stranded without a way home i feel I shouldn't have to pay this bill as it was charged when inpound
MIKE NFixed the system, always is malfunctioning, the whole credit goes for the employees, they do their best for get the job done.
Carlos AExcellent customer service.
CARLOS BLoran was great helping us out he is located at the Jackson location. He was prompt and polite!
Emerald SWhere I picked up at, the guy changed my drop location from Dublin (exact) to 'any U-Haul Store". That made it much better! :) We dropped off about 7:30/8p Saturday (11/1) night, just dropped the keys in the slot and left...no fuss, no mess, easy/peazy. PERFECT!!!! Again, thank you for your services!!!!!
STACEY HVery excellent work in this office my customer service attendant me was great young guy very professional
JOSE GCarefully review the equipment for maintenance issues prior to scheduled pickup. My auto trailer had an obvious flat tire that was not seen until my scheduled pickup. I'm thankful for the crew going above and beyond to replace the tire, but initially suggested just inflating it. The tire had a nail in it. Inflation was not a safe solution for my 400 mile road trip. In addition, the trailer brake needed service as it jerked on the tow hitch aggressively.
DANIAL SSaul gracias muy amable buen trabajo
JORGE BChristian and the current Uhaul team are quick and efficient-keep up the great work!
TAMIE BThe experience was nice. Both the manager who was there at 7am and the person who checked us in at your return of the vehicle were nice (Laron)
NYKEYA PThe staff at this location was professional and friendly!
Jode FLaron was very helpful although it seems like the other guy avoided me on my check in still good service
OGHOGHO ERon was great, Got me checked in and or with ease.
RACHEL SLaron was very helpful will come again to book with him
ASHLEY WLaron was very well spoken definitely recommend
LEVI RChristian and his crew does a excellent job at customer service
BRIAN FNothing, your personal have a amazing customer service
CARLOS ASaul went above and beyond to help me with my situation he never hesitate to help me that’s what I called great customer service whenever you need a Uhaul go ask for Saul great service
RAMON RSaul was fast he got me in and out fast
DAVID LI had dropped the cargo van overnight Saul called me next morning letting me know I left my wallet behind thank you so much Saul
AMARPREET KWindshield was so dirty, could not see clearly had to wash inside and out before driving. Side mirror drivers side cracked. Drivers door not airtight gard to hear in cab.
JUANITA BTruck had driving issues and I informed the staff when I first picked up the truck and it was overlooked when I went to bring the truck back. The staff told me that out the door I would probably be paying roughly around $400. The truck back.
MARISA JThere was absolutely no gas in the tank when we picked up . We barely made it to the gas station around the block . The attendant also pointed in the direction of the truck but there were 2 identical trucks next to each other so we got in the wrong one .
ANDREI BLaron was very professional and took great care of us and our rental
MARCUS SBest place to rent the u haul.
KEVIN CThe store rep was very helpful and knowledgeable. Thanks!
TAI LGreat experience. Juan was great. I will recommend Uhaul/Hayward to my friends and family.
MARK BGreat customer service. The worker who assisted me did an excellent job. Will definitely recommend to friends and colleagues.
MICHAEL FLavon was great. He was super helpful and patient explaining things me. He also helped me check out when I came back and got me out quickly. He was very personable and responsive. Looking forward to renting here again.
TIMOTHY LLaron was great excellent customer service
Elida RLaron helped me at the Jackson location. He had excellent customer service and was extremely knowledgeable when I needed truck size recommendations. Thank you Mr. Laron!
Felton GLaron is a multitasking pro I was in and out thanks
zilin wNothing, Saul was a great help and sure everything went smoothly with the pick up and return.
CELESTINO SThis is my go to spot to get trailers this place never fails me the worker Martin who help me out great work and the worker Saul that was teaching him great coach keep up the good work guys
JOSE MIt was great seeing you Saul great service like always keep up the good work. I thought you would’ve been the manager by now
ADOLFO RSaul was great he was fast he got me going out within seconds
SERGII OHorrible customer service , had issues w/Truck lost 3 hors of time, paid movers to wait at my house for over 2 hours, manager would not be conciderate to help me w/inconveince this situation w/broken rear roll up door caused me, I had just fueled truck w/90.00 dollars of gas, rear door was broke n it was excessivley Heavy for me to hold up while trying to load up furniture 1st time not knowing of broken door, then again while trying to unload furniture into new truck. This was a NIGHTMARE! U have NO IDEA what this caused trying to get out of town early... I hope U-HAUL can help me here, If U- haul can't help me here I will use another company next week, might need a truck 2 more times. Lmk Robert Casado.
ROBERT CYes service was great from Laron. He assisted me in booking the van and he assisted in returning the van. Upon arrival to drop off I saw a Hispanic man in the front wearing shorts, he said what's up and I said hello, thinking he was also customer. I proceeded to walk into the store and talked to Laron who asked is there anything I can help you with, have you been helped? I said no and he without hesitation proceeded to assist me with the return.
RICHARD II am a returning customer to this location. While I had difference service people working with me I found them so just as professional and kind. Everything flowed a s smooth as melted butter.
ALESIA RPersonnel has greatly improved their dealings with customers lately
MORRIS SThe guy name Laron was very fast a when I came back he help as well 5 star 🌟
DEANDRE MStaff was great. The truck when we closed the door, the cables snapped and came down hurting our wrists
GEOFFREY HKeep up the good work Ron and your trainee!
ALLAN PGreat experience. Was in and out quickly while picking up and returning the van. Great customer service overall.
MARLOANTONIO MLaron provided great customer service! Would definitely recommend this location for help with your moving equipment.
DEJONE LThere was a mix up at the previous location and Laron went above and beyond to make sure it was handled correctly
Amber G30 to 45 mins to check in I was not able to complete my trip truck’s battery lost power I was stuck in the middle of the street , had to get a jumpstart drove straight back to U-Haul Was not compensated or given another truck The staff stated no manager on site the best they can do is not charge me for the gas that was use. Which was under $10.00 and the rental cost me $80.00 I don’t recommend this location
CYNTHIA HLaron was great! I would rent from this location again.
Rodney HDo better with the reserved system on the web
CARLOS ASiempre me atienden muy bien este local todos muy hamables. Saul siempre muy bien en su trabajo
CARLOS AThere s a yruck for the rate confusing🤷♀️
GIL VThe guy Laron has good customer service
TIMOTHY GSuper easy experience renting from this location and returning was fast Laron from this location was super nice and helpful.
Daysi CThe guy Laron was effecient
MARCDANIEL ALaron was a big help thanks
CASMIR KHad to wait a bit to be served
ANMERIE CSaul y Martin buen duo hacen un buen equipo los dos buen servicio muchachos
JOSUE Claron was very efficiently
RAVNEET ASaul was great he had one of the best customer service I ever had he’s partner Martin was great as well getting trucks clean
CARLOS PSome complementary items would be nice like a packet of free rope
JULIO NI give a high commendation to Leron and Posey - two really good teammates.
WILLIAM HYou have a wonderful staff! I don't remember the employee who helped us in the morning, but he was great. At the end of the day, we returned our van to Laron. He was very efficient and friendly! He deserves a raise! This is the best uhaul location! Keep up the good work! I'll be sure to recommend this uhaul location to my friends.
ELSA WNot much. Rented through the app, simple pick up, took a few minutes to complete the steps through the app for van photos, no issues with the process or the team.
NECOLE MLaron was great 👍
WASIM TSaul provided excellent customer service and very helpful. This is my go to place when I need to pick up a truck for moving purposes. Thank you so much!
RJCHESTER E