Customer Reviews for U-Haul of Hayward

7,437 reviews

529 Jackson St   Hayward, CA 94544

(510) 886-4244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

AGNES B. 
Rating:
1.0

The truck that I rented first after bringing it to my storage I discovered that it was extremely filthy in the back as it was some oil spilled. I had to bring the truck back, then the replacement truck once I started driving had a check engine light came on. Once I brought that one back, the other truck needed to be cleaned out.I wasted two hours to rent a truck that I had a reservation for.

IRIS H. 
Rating:
4.0

Everything was great, the staff was friendly and they got me on the road quickly. I have used this UHAuL multiple times. Free rentals with every 5th rental or something like that might encourage people to rent more often.

Kelin B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Igor I. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

so far so good ! very good !

Herman L. 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
5.0

The uhaul phone line I called to book my reservation messed it up for a different location. The team here (Christian Flores) and staff helped to get my trailer I needed to rent and to send me on my way with minimal hassle. Thanks guys

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

Michaeljohn S. 
Rating:
3.0

Was average but need new trucks for good driving

MUKESH J. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

KHUYEN D. 
Rating:
5.0

Very good customer service . Thanks

ROSALEE O. 
Rating:
5.0

Customer did not leave a comment.

Pragathi S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Prompt and quick service, agent was very helpful hooking at check in / check out.

Robert K. 
Rating:
5.0

Amazing staff. Quick and resourceful.

Uladzislau S. 
Rating:
5.0

Overall service was great. New cargo van with about 1000 miles drive nice, too!

DOUGLAS K. 
Rating:
1.0

Customer did not leave a comment.

LANITA H. 
Rating:
5.0

Jose Lomeli could not have been more gracious, knowledgeable or patient, answering a thousand questions beyond the item purchased, a trailer hitch.. I'll be back for the bike rack! Very nice people and great prices. Thank you.

Barbara W. 
Rating:
5.0

Thus is the 3rd time I've rented from this location. The staff guys SUPER helpful, friendly & the vehicles are clean & well-kept.

Rochelle M. 
Rating:
5.0

Very friendly customer service, great job.

RICHARD D. 
Rating:
1.0

The equipment doesn't have the correct connection for the vehicle and they one to buy adapter for them and I think when they rent a equipment they have to provide the correct equipment with the correct connection and the person Saul, he laughing when I asks why don't provide the adapter and I believe that's is unprofessional and my recommendation is they have to phase better professional personal with the customers and implement the multiple connections for all vehicles to increase the numbers on your business.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
2.0

Vehicle was very very dirty inside and out. Insulation and drywall debris still on the floor and seats inside cab. I'm still itchy from exposure to it. Exterior blackened dirt all around and had to wipe windshield clean. Similar debris left unswept in back . Fuel was left at less than 1/4 tank so immediately had to fuel upon picking up the rental. Asked if reservation could be changed to a “one way” as we were moving and preferred to avoid adding additional mileage/wear adding convenience to drop off in neighboring city :told it was not possible. Staff was ok , return staff more personable. I've rented haul before and this was distinctly the least pleasant experience.

GARALDO V. 
Rating:
3.0

The staff person in the parking lot was rude and not helpful. The driver side windshield wiper was broken and it was raining. Unfortunately I didn't discover that until I was gone. The representative at the counter was courteous.

MONIQUE R. 
Rating:
3.0

You guys gave me a faulty truck with a cut gas line, I told the young man that I returned it to the situation. He said he wasn't going to charge me for gas but i was charged.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Your 2 employees that were on schedule that day were very friendly and courteous.. great sense of humor and made the experience fun. I truly appreciated that! Thank you for having great employees at that location!

GLENDA K. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

PHILIP N. 
Rating:
3.0

I returned the 5x8 cargo after closing around 6:30pm sunday. The parking lot was full and no organization to put my cargo back in its place. I found a area that was vacant and unhitched and parked it there. I always want a conformation call on my drop off the next day. Uhaul had no service for this. I give it a D grade.

Philip Y. 
Rating:
4.0

There was an issue with the gas mileage. It was corrected and everything else was fine.

TEANIKA T. 
Rating:
4.0

Thank you

Deborah H. 
Rating:
4.0

Have faster lines when getting the truck.

KAREN Q. 
Rating:
4.0

The online pickup takes far too long especially since I think it should be a quicker process for those who have rented from U-Haul before.

Kenny M. 
Rating:
5.0

Good, efficient service. Good cargo van.

JOHN K. 
Rating:
4.0

Please allow apple pay for credit holds. I see you have the hardware, enable the payment processing. Also your website logs me out when ever I try to make a change to my booking and the password reset does not work.

MARTIN M. 
Rating:
4.0

Jaime Flores did a great job! Exceptional fast service

Yasmine W. 
Rating:
4.0

Great place. Friendly people. Got my reserved 26' to finished the job.

XUAN N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

I ordered 2 furniture dollies and 8 found a hand truck in the back of the rental. I asked them not to add insurance and they added it anyways. I forgot my blankets in the store as I was walking out and they didn't say anything. I was charged 62.75 for gas for a quarter tank that was short than original. I will NEVER return to this U-Haul again

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

ADAN M. 
Rating:
4.0

They were out of hitch mounts and balls for one of the most common sizes required. I had to go to Autozone three times before being able to get the right equipment needed. If this location could only work on their equipment (purchase) inventory that would be great.

Eduardo P. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

ARMANDO L. 
Rating:
5.0

I don't know what it is about the team of young men running this location, but they really make it seem like they actually care about the business. I'm assuming they have a good manager but if not kudos to them for figuring out how to, at least make it seem because I don't know anything about the back end of things, that they are running a tight ship and with professionalism.

Chris A. 
Rating:
4.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

I have no suggestions. Everything was perfect!

Steve T. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Allen A. 
Rating:
4.0

Customer did not leave a comment.

Luis O. 
Rating:
5.0

Its fast an easy online portal makes everything move smoothly

Gina S. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINA M. 
Rating:
5.0

Excellent customer service!

MARILYN G. 
Rating:
5.0

The crew was quick and efficient.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Efrain G. 
Rating:
5.0

Customer did not leave a comment.

OFELIA L. 
Rating:
5.0

Customer did not leave a comment.

Reginald R. 
Rating:
4.0

Truck needs service sound like bad plug wires

RAFAEL S. 
Rating:
5.0

Only thing I can say is please fix the rear right brake light on the trailer I rented. My friend that was following me noticed it wasn't working. Over all real pleased with customer service and rental experience

Raul B. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
Rating:
4.0

The truck shake like my step mom whenever brake was depress

jing L. 
Rating:
4.0

Employees were very helpful.

Rod O. 
Rating:
1.0

Be well staffed and Honor your reservation guarantee

Yosef G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

All the people was nice and that's all I have to say about it

James M. 
Rating:
5.0

Extremely helpful!!

Penny G. 
Rating:
5.0

Just add more service counter.

Jonathan P. 
Rating:
3.0

Customer did not leave a comment.

Lillian L. 
Rating:
5.0

Customer did not leave a comment.

hajji D. 
Rating:
5.0

Customer did not leave a comment.

Corina J. 
Rating:
5.0

Customer did not leave a comment.

Corina J. 
Rating:
3.0

Reservation was for a large trailer but I was given a smaller trailer after being told my reservation was canceled. I had no choice to accept as they told me on the day of rental that the larger trailer was reserved for local use. U-Haul could have told me this 5 weeks ago.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

ILEANA O. 
Rating:
1.0

On August 30,2021, the store only started business at 8am when it should've been at 7am. There were 5 customers waiting outside for more than 30mins, including myself. Please be aware of this!

Cheng C. 
Rating:
5.0

Nothing. Everything was perfect!

Marc R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

TAMARA S. 
Rating:
3.0

Made reservations to rent truck via mobile phone at 8am. Was Told by worker at 8 o'clock that that location does not do mobile check-in and I would have to wait till 9 o'clock to get the truck even though my reservation was for that location. Truck was dirty outside and had garbage inside on the floor and inside the glove box.

Keith E. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
3.0

Customer did not leave a comment.

AURA V. 
Rating:
4.0

Have the right mileage and gas amount matching the contract when you enter the vehicle.

EULA S. 
Rating:
5.0

Customer did not leave a comment.

ROMEO G. 
Rating:
5.0

Customer did not leave a comment.

Romeo A. 
Rating:
4.0

They should have 2 or 3 workers helping the customer on the counter

LIWAYWAY S. 
Rating:
5.0

This location has always been courteous, kind & efficient. I have been using this location for over 15 years & I have never had any thing.to complain about. A+

JENALEE E. 
Rating:
5.0

Excellent service!

Javier A. 
Rating:
3.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Muy buen trabajo

JOSE P. 
Rating:
5.0

This was a great experience with U-Haul. I would say my best at this point in my experiences with them

Javier A. 
Rating:
5.0

Thanks great customer service.

HERMINIO L. 
Rating:
5.0

there was a black, sticky substance on the floor of the truck that stuck to our sofa leg and smeared onto the carpet when placed the sofa. We mentioned this to the employee at the desk when we returned the truck so that it could be cleaned.

Brenda P. 
Rating:
3.0

The check engine light was on and no one seemed to care.

ERIN C. 
Rating:
2.0

My cargo truck was given to another customer by mistake. Customer rep apologized and told me to wait 30 minutes for one needing flat tire repair. I counter offered an upgrade for the same price. He had to go to the manager twice to get approval. 30 minutes wasted and thought it was over. Found out the odometer reading on the invoice is wrong. Need to spend another 20 minutes to adjust the mileage rate and recalculate the odometer problem

KEVIN Y. 
No reviews have been submitted for this location.

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