Customer Reviews for U-Haul of Hayward

7,509 reviews

529 Jackson St   Hayward, CA 94544

(510) 886-4244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Perfecto C. 
Rating:
5.0

Customer did not leave a comment.

Monaliza S. 
Rating:
3.0

We rented the 26 foot moving truck, no gas, no Dolly to move heavy things, check engine was on. And we had to drive the truck all the back to the location because we couldn't do a one way rental. Would have been very easy on us since there was a U- Haul right next to our new house. Overall pretty bad experience.

Aqeel A. 
Rating:
1.0

Hi, I was supposed to pick up truck on sunday@ 7 pm but when I showed up, there were no 24/7 truck to pick up! I contacted customer service and they asked me to go to different location in San leandro where another truch is available and i went there as well though there were not any available truck in that location either. I spent more than two hours out of my holiday time because of the bug in your system for not showing accurate date for available trucks. Customer service told me they will put a note for manager at hayward to refund me the fee . However, manager was not at U-haul office neither at the pick up time nor drop off time in evening. The staff said he cannot helped me and only manager can apply the refund . It was pretty messy and difficult and wastimg too much so hopefully manager can contact me to get refund as promised. Tiega Varlack 510-395-6222

TIEGA V. 
Rating:
5.0

Customer did not leave a comment.

Kensy G. 
Rating:
5.0

No comments staff are very nice and professional and good customer service

HERMAN C. 
Rating:
5.0

Customer did not leave a comment.

SUSANA M. 
Rating:
4.0

Customer did not leave a comment.

Muhammad S. 
Rating:
5.0

Everything was great

MARK W. 
Rating:
5.0

Recomendable !

MIGUEL D. 
Rating:
5.0

Customer did not leave a comment.

Bess T. 
Rating:
3.0

The individuals working there are very unpleasant and extremely rude. They both look like they do not enjoy their job I need major customer service training.

IRIS H. 
Rating:
5.0

Give your guys a raise… Excellent service with 1st employee @7:00 am pick up in and out.. Next employee dropping off trailer… excellent service Thank you Mike Pablo customer for life…

Mike P. 
Rating:
5.0

👍

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

CARMEN W. 
Rating:
4.0

Customer did not leave a comment.

April V. 
Rating:
5.0

outstanding as always....have rented for many years....always the best!! only complaint has nothing to do with uhaul....gas prices....ouch......LET'S GO BRANDON!!

SHANE B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

I order furniture pads but somehow they took it off & don't know why.

David R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR D. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
3.0

Customer did not leave a comment.

Luis O. 
Rating:
2.0

Customer did not leave a comment.

PREETHAM D. 
Rating:
5.0

They rent me the truck for 2 days!! I only ask them for 6 hours. They waisted my time. And instead tricking me into 2 days. Instead of 6 hours. Uncalled for.

OMAR I. 
Rating:
5.0

Excellent customer service

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Erika B. 
Rating:
1.0

The truck that I got, had no gas at all, no oil, the engine light was on and on top of that it had a flat tire. Apparently the guys working there did not notice about the tire, and everything else. I tried to speak with the supervisor or manager which was never available, it was a very bad experience and I still had to pay for the rental. I will make sure I never rent a truck from this location again.

JULIO A. 
Rating:
1.0

I come here a few times a month because it is near my house. The vehicle either do not have gas or they overbook at this location.

FRANCESCA R. 
Rating:
3.0

Customer did not leave a comment.

ROY H. 
Rating:
4.0

The staff was very professional and courteous, but seemed overwhelmed with the amount of business and trying to satisfy every customer; however they were able to maintain their composure. More employees during weekends would help this location meet the demands of maximizing productivity.

RUBY B. 
Rating:
5.0

Excellent

SAMUEL A. 
Rating:
5.0

Wonderful and friendly

ANTONIA C. 
Rating:
5.0

maintain the equipment. Full of oil, when I was done I was covered in oil from this trailer. Whatever towed it before was leaking oil.

Lawrence K. 
Rating:
2.0

I had originally reserved a truck for a different location, one day before I get an email that no more trucks were available. So the closest location was in Hayward which is far out of my way. Long story short, I got charged with extra additional fees just for mileage, who has extra cash for gas these day. Also, another customer had a truck reserved, when he got there his truck was given away to someone else. Not sure if they are doing this on purpose. The employees seemed overwhelmed, I'm done with Uhaul!

ELIZABETH T. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

I love the after-hours drop-off online procedures!

HARRY B. 
Rating:
1.0

Would not go back here EVER AGAIN!

Kerry G. 
Rating:
5.0

excellent and courteous

DANIEL A. 
Rating:
1.0

Returned equipment at 2:26pm to avoid another day being charged. Equipment wasn't scanned in until 5:57pm. I was the only customer there at the time…..

Cesear S. 
Rating:
2.0

Cold staff - Took my paper work and never returned it back - seem surprised that I asked for it back - I know why now - did not talk to me about the extra day charge that was not suppose to be charged and they took the charge anyway - even though on my contract it stated my return time. If one is not up on their banking it could have been missed very easily

Erin P. 
Rating:
5.0

We primarily dealt with Jaime, and he was excellent. Very well informed and extremely helpful!

Vibha R. 
Rating:
5.0

The customer service was good as well. Thank you

Tenikia J. 
Rating:
5.0

Jesus and the Hayward location is the best and most easiest to use location that I deal with. I depend on U-Haul to run my small business and I'm glad to return time and time again dye to the great service.

JASON T. 
Rating:
5.0

Las movilidades limpias y un gran servicio , gracias

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

BESS T. 
Rating:
3.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Pick up and return was quick! Friendly service!

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ROMULO E. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Stanislav O. 
Rating:
3.0

Way to expensive for only using it for 2 hours and only hauled a couch to Hayward. Will not be using again

DESTINI F. 
Rating:
2.0

U-haul changed my pickup location too many times. Also they did not give the truck I wanted. They did not have any equipments that was booked. Overall a very bad experience.

SWAROOP D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Where is my receipt??

Liam E. 
Rating:
5.0

The staff were very helpful and professional

ARNOLDO H. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM M. 
Rating:
1.0

I made reservations and nothing I reserved, including the truck, was available. This location continues to disappoint.

SHENIKA T. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SUNITA D. 
Rating:
5.0

actually for a first time it went very well

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

TINA M. 
Rating:
4.0

Customer did not leave a comment.

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
4.0

Customer did not leave a comment.

AGNES B. 
Rating:
1.0

The truck that I rented first after bringing it to my storage I discovered that it was extremely filthy in the back as it was some oil spilled. I had to bring the truck back, then the replacement truck once I started driving had a check engine light came on. Once I brought that one back, the other truck needed to be cleaned out.I wasted two hours to rent a truck that I had a reservation for.

IRIS H. 
Rating:
4.0

Everything was great, the staff was friendly and they got me on the road quickly. I have used this UHAuL multiple times. Free rentals with every 5th rental or something like that might encourage people to rent more often.

Kelin B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Igor I. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

so far so good ! very good !

Herman L. 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
5.0

The uhaul phone line I called to book my reservation messed it up for a different location. The team here (Christian Flores) and staff helped to get my trailer I needed to rent and to send me on my way with minimal hassle. Thanks guys

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

Michaeljohn S. 
Rating:
3.0

Was average but need new trucks for good driving

MUKESH J. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

KHUYEN D. 
Rating:
5.0

Very good customer service . Thanks

ROSALEE O. 
Rating:
5.0

Customer did not leave a comment.

Pragathi S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Prompt and quick service, agent was very helpful hooking at check in / check out.

Robert K. 
Rating:
5.0

Amazing staff. Quick and resourceful.

Uladzislau S. 
Rating:
5.0

Overall service was great. New cargo van with about 1000 miles drive nice, too!

DOUGLAS K. 
Rating:
1.0

Customer did not leave a comment.

LANITA H. 
Rating:
5.0

Jose Lomeli could not have been more gracious, knowledgeable or patient, answering a thousand questions beyond the item purchased, a trailer hitch.. I'll be back for the bike rack! Very nice people and great prices. Thank you.

Barbara W. 
Rating:
5.0

Thus is the 3rd time I've rented from this location. The staff guys SUPER helpful, friendly & the vehicles are clean & well-kept.

Rochelle M. 
Rating:
5.0

Very friendly customer service, great job.

RICHARD D. 
Rating:
1.0

The equipment doesn't have the correct connection for the vehicle and they one to buy adapter for them and I think when they rent a equipment they have to provide the correct equipment with the correct connection and the person Saul, he laughing when I asks why don't provide the adapter and I believe that's is unprofessional and my recommendation is they have to phase better professional personal with the customers and implement the multiple connections for all vehicles to increase the numbers on your business.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
No reviews have been submitted for this location.

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