Customer Reviews for U-Haul of Helotes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Helotes

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Jeff R. on

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Needs pavement , muddy when wet

Benjamin P. on

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Pave a driveway as the mid & dust must be contained

Benjamin P. on

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Pave a driveway as there’s only a “ dirt road to enter; & it’s very dusty & muddy because it’s not paved..

Alan F. on

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This location is always friendly and helpful. They always have a great inventory. It's the only place in San Antonio that I would rent from... great staff...

Ariel M. on

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John S. on

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iserael R. on

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The auto hauler I rented was the oldest one I have seen. The paper tags were torn, but I did not discover it until I was at my car pick up location. It needs to be retired. On the other side, the team at the location was outstanding. I would rent from them again.

Richard Z. on

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After getting a confirmation, UHaul changed my location and I wasted time and gas to go to the wrong location. The people treated me well, but this location is disgusting and very muddy. Had it been raining I would not have driven into the location and gone to Home Depot to get a truck. Overall I hated the experience and I may choose another method rather than use your online process and substandard location in the future. I wanted to rate it half a star.

Edwin M. on

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Jeff R. on

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Jonathan M. on

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Service was excellent and speedy. Staff was very nice and helpful. Aside from the mud field, this location was great!

Amber M. on

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The staff was excellent. Very friendly and helpful.

Gary P. on

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Not much

William Y. on

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Bethany B. on

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The woman who helped me was an absolute delight!

Rod J. on

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Carol H. on

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Always friendly & helpful!

Konstantinos K. on

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Ace R. on

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jose G. on

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Good service. Good price

Daniel A. on

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Jose Y. on

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The one thing Is that i rented one way and there were several UHaul places where I took my furniture that I could’ve left it. But no I, was given a place that was very far from the place I stored my things. I asked to leave it there and he said no. To take it where he wrote. It was pricey for the 5 hours I used it $136.00 One way. Not sure if I’ll use it again.

Dave K. on

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Sandra R. on

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The field was dryer today. Easier to drive on.

Oscar V. on

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Christopher M. on

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The staff was very friendly and they had a large selection to choose from.

Amaury N. on

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Provide funding for improving the look of the building and grounds.

Megan E. on

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Customer did not leave a comment.

Sandra R. on

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The field was wet and has many washed out spots. Used my 4x4 to backup to the trailer hitch. Personnel were great

Robert L. on

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Explain the specifics of parts of the rental agreement. Specifically, the moving pad rental. Must be folded?? Really? Other than that, the pick up location customer service was extremely good.

Mary M. on

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Dwight W. on

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Best you could hope for nothing to improve.

Chris D. on

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Give Justin and Tre a raise! He and Tre made my experience easy and enjoyable. Justin is a very respectful and personable person. Thanks for the help guys!

John M. on

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Staff outstanding! I showed up a little early for pick up. Staff was extremely friendly. Got my rental ASAP, despite my being early. Staff was awesome. Check vehicle out. Move stuff. Check vehicle in. Super fast. Great experience. Location is a little "rural/rustic", despite being in city. Situated in a field that has not been developed along with rest of area, so a little muddy. Don't let location fool ya. Place isn't a beauty, but place is well run. Would return. Hope not to need to. I hate moving. LOL. 5 stars

Ida D. on

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This is he second time using this location and comes any. I love it and always receive great service.

israel C. on

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joe G. on

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Michael K. on

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Christina M. on

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Everything was great except the truck. I couldn’t get the key out of the ignition. It’s very frustrating in the dark trying to turn in the truck. I should get a discount.

Roy C. on

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N/A. The people that work here are awesome. Had a great experience.

Jeron S. on

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Customer did not leave a comment.

Charles S. on

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Every time I've used this location for renting or returning the staff has been helpful, courteous and prompt. The location is a dirt and grass lot so when it rains it gets very muddy.

Daniel M. on

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UHaul did an outstanding job once again - Thanks for being there to serve rental needs.

Raul M. on

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Excellent service and plenty of equipment available, the employees are very friendly and helpful.

Ramon R. on

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Very courteous employees.

Jeffrey H. on

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I thought the ease of use and price made it a wise choice to rent this trailer. I was very pleased with all aspects of the rental.

Elias M. on

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I made reservations I clearly told the person that I would be paying for it but someone else would be picking it up and I gave the other driver’s information. Apparently that was not in the notes of my reservation because I had to re-give my contact information and credit card

Francis S. on

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Charles P. on

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All were helpful answered all questions. Helped get car onto transport.

Doug R. on

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Daniel M. on

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Douglas P. on

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William Y. on

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Jeremy M. on

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stephen B. on

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The U-Haul website is terrible and not user friendly.

Raul O. on

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The lady that helped us was very nice and helpful.

David S. on

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Michael P. on

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Everything was wonderful

Andrew S. on

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Lamont S. on

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Richard F. on

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Terry M. on

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Nothing, the entire experience was easy, the equipment functioned perfectly and the cost very economical. Thanks!

Nathaniel H. on

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David M. on

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Corey P. on

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Manuel D. on

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Elvio P. on

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Staff was very friendly and professional. Will highly recommend this location. Thank you for going above and beyond the call duty greatly appreciated.

Rodney G. on

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Terri G. on

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John A. on

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Great location !! Service was excellent. Great to see plenty of inventory to choose from. But mainly the service.

Damian H. on

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Staff cheerfully and quickly assisted me with flat bed trailer pickup (10 minutes) and return (5 minutes) processes. I highly recommend this team and location

CATHERINE V. on

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Everyone was professional and friendly. They explained everything as they were doing their job. I would use them again. Justin had a smile on his face.

Derek P. on

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Everyone was awesome!

Derek P. on

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Everyone was exceptional!

Johnnie P. on

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The uhaul app sucks, the people at the uhaul center where I picked up the truck were great and very helpful.

Sandra R. on

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Customer did not leave a comment.

Charles W. on

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Very friendly staff

Federico S. on

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Excellent customer service. Very friendly personnel and easy to work with. I will definitely go back to this location. It was super convenient.

Christopher B. on

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David L. on

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Jason T. on

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Heather D. on

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Veronica R. on

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Cesar O. on

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Forrest H. on

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Twilah M. on

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Rebecca B. on

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The guys were great!!! The Location was basically in a 'dirt yard'. It was raining, very muddy, holes in yard. Office a muddy floor but no fault of the staff!!! The site is large so 'cement' would be a fortune. Only thing would be to move to a 'cleaner' ground environment. And, some 'U-Haul' lighting because hard to see at night on service drive!!! If you pass it, you need to go up to light, make u-turn, come back up and around the service drive and pray you not pass it again. Quite a hassle when returning a piece of large equipment.

Carlos C. on

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They did the best they could .

Steve Y. on

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It had rained the day before, it was a little muddy at this location, but everyone was helpful and extremely friendly. Excellent experience

Chance W. on

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The entire experience was excellent, and the customer service was phenomenal. The property this location operates on is primarily dirt, and it happened to be wet the day I came, so it was pretty muddy but I DO NOT blame the employees (obviously). I just want to point out how incredible their service was, and how cheerful and polite they were. 10/10.

Eric M. on

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Jesse A. on

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BRADLEY L. on

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Nothing. Courteous quick service. Great location, best U-Haul I have ever used.

Josh L. on

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Mariano V. on

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The staff at this location was very helpful In streamlining the rental process and delivery. Everything was well explained and very thorough with how to return the unit after hours. This is my go to location for future rentals. Thank you.

amy S. on

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Thomas D. on

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No issues with the drop-off at this location Andrew processed my E-paperwork and I was out in 10 minutes. Well done.

Donald B. on

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THRESA K. on

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sandra R. on

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