Customer Reviews for U-Haul of Helotes

2136 reviews

10681 W Loop 1604 N   San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

(210) 640-3933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 640-3933

10681 W Loop 1604 N
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Site manager was EXCELLENT! Will enjoy utilizing the new facility when construction is complete. Excellent overall experience. Check in service was exceptional (Mr Flores?).

RALPH O. 
Rating:
5.0

The whole process was quick and easy. They offered additional products such as boxes , dolly, etc. thoroughly explained the confirmation email and steps to follow. I would not change anything because I was very satisfied with the products and services at this location.

NANCY C. 
Rating:
4.0

Customer did not leave a comment.

BOBBY A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Jennifer was an outstanding customer service representative great experience and we'll be back for more business.

Ivan S. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
4.0

Can't wait till the new building is built and has a better entrance

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

JO W. 
Rating:
5.0

N/A The staff was very professional.

CHANDLER STEVEN P. 
Rating:
4.0

Easy process- made reservations in advance and my trailer was ready upon arrival.

EVERETT M. 
Rating:
2.0

Improve the parking and staff (Tracy )is not friendly even. If I asked to help me for 5 min she clearly denied to do it. And asked me if your not comfortable book from other location . ( if I want to go to other locations why would I come here or do I need your advice for it ) and my destinations from my place to other in maps are not more than 40 to 65 miles. I requested to check the meter readings once again because I was in rush I did not verify at beginning no reply or response. At least a verification message or call should be appreciated

Chandra kanth M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

I know they are working on the parking lot and that will take care of my lone complaint, but it is still valid. The walk to the location is very inconvenient and not safe. It is about a 5-7 minute walk from the nearest parking lot. The walk is right on the access road with cars speeding 50-70 mph. Not good!

Etienne G. 
Rating:
3.0

Had a reservation at another location for a motorcycle trailer. Was made by mistake. When i tried to cancel and rent a trailer at this location (they had 3), i was told you can't. Staff offered NO help, NO Solutions and NO options. Walked out and called other location, they said go back inside and ask them to rent the trailer following X process. Went back inside, at that point staff was on the phone with manager. Manager said (over the phone)... other managers don't tell me how to do my job and my staff was already fixing the problen and getting you the trailer. I then asked, "really, why fix the problem AFTER I had left-- who were they renting the trailer to?" Be cautious-- have your reservation solid, confirmed and no mistakes. Any one problem, they will not help and refuse your rental. It's on YOU to do there work AHEAD of time.

HECTOR G. 
Rating:
5.0

Provide Mr Omar better facilities as well as better equipment to maintain the trailers properly.

RYAN H. 
Rating:
5.0

It will be even better when the construction is completed leaving more room.

EDWARD F. 
Rating:
3.0

The staff were very competent and helpful but the location could be improved.

DAVID L. 
Rating:
5.0

It is better to tell uhaul a longer time that You need truck when renting locally because you bring truck back sooner but If you say 2 days and you need an extra day you avoid being penalized 50 like I was, Because they rented it out to someone else and charged me 50 for not turning it in on time.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Was great service

david M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA J H. 
Rating:
5.0

Customer did not leave a comment.

juan S. 
Rating:
5.0

I reserved a dolly (7.00 $) but it wasn't available. There was an an appliance dolly available but I was told I need to pay $ 10.00. I did not want to pay extra , the representative offered to remove it. We accepted that suggestion. I think I should have been offered that appliance dolly without extra charge request. Other than my experience was excellent. Thank you for your business.

Zeki D. 
Rating:
5.0

Young lady was very friendly and helpful. I didn't have a reservation, but she took good care of me quickly. Highly recommend this location.

EMMETT H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Obviously the construction was a little tough by not being able to leave my vehicle. I had to be dropped off and picked up. Jennifer was amazing considering it was 7am.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

SONIA B. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Nothing at all

RAYMOND ROBERT R. 
Rating:
5.0

The staff were super helpful and even stayed late to help with the rental trailer when I showed up to return it two minutes before closing. This is now my go-to trailer rental location.

ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

The two gentlemen who took care of me gave me excellent service and were really kind and helpful.

ALAN M. 
Rating:
5.0

Great service and very friendly staff. They went the extra mile.

GORDON G. 
Rating:
3.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Jennifer was great. She provided a call a couple of days before our move with information we needed to be ready with, day of service she went over all the details (truck/contract/returns/etc), and the day after I called to get a final receipt which she sent promptly. Great experience working with Jennifer/U-Haul during a very stressful period.

ADOLPH U. 
Rating:
1.0

For some reason was asked to provide another phone number of someone they can call. Completely unnecessary to harass a random person I know. My credit card is on the rental, there is no reason to call someone else “to prevent theft”. Never have been asked to do this in any other Uhaul. Also I show up and am standing outside waiting for the guy to finish up with another customer, then 15min later he finishes and says “you have to check in inside first”. Easily could have said that to me 15min ago when I showed up and he waved as I stood outside my vehicle. Will never use this location again. And possibly Uhaul if any location asks to bother another random person I know for “security”. Put a hold on my credit card like a normal company.

Ryan C. 
Rating:
1.0

The lady in the office was very short with me from the start. It felt like I was at a military inquisition. After I was processed and told how to return the van I was turned loose to examine for the vehicle for damage based on the crappy pictures taken earlier and were on file for the vehicle. Any questions I raised were responded with take a picture. I climbed into the van and started it up. Instantly the tire warning light illuminated and continued to flash, then the warning was displayed saying the tire pressure monitoring system was not working. I informed the lady in the office that the tire warning light was flashing and there is written warning displayed. She said they knew about the tire pressure monitoring system and it is filed against the truck. I asked for something in writing stating that the van was given to me within a known safety system for the tires ina disabled condition because it is not documented on the contract or provided in a picture as part of the vehicle acceptance. She would not give me anything in writing and said they knew about it and would not charge me when I returned the van. I said I still do not have anything protecting me from this known problem. She said it happened when they rotated the tires and have not fixed it yet. If I have a problem take a picture of it. The picture is included with the return of van with the fuel quantity. I was not offered a replacement for this van with a known safety system disabled and clearly displayed. This clearly shows putting the customers and their passengers and the rest of the driving public, sharing the road with this van, at undue risk in order to make a buck. With the tire monitoring system not working at is not known if the tires are properly serviced an continue to not have issues. Hiw this location is allowed to dispatch

JAMES D. 
Rating:
5.0

Great service! Staff is super friendly and hard working!

RICARDO L. 
Rating:
5.0

Outstanding service.

ROBERT W. 
Rating:
5.0

Great job in getting my the equipment that I needed. No complaints at all.

Charles C. 
Rating:
5.0

Very professional

GUADALUPE C. 
Rating:
5.0

N/a

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

BOLANLE A. 
Rating:
5.0

Customer did not leave a comment.

Loren R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA L. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

MARCELO G. 
Rating:
4.0

Customer did not leave a comment.

LATOYA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
1.0

When I made the initial reservation the lady asked me if 6 hours would be enough and I said yes, that it should be. Then when I went to pick up the vehicle the lady on site asked me if I thought I would be done by 2. I said yes, I think so. Unbeknownst to me (she didn't inform me) she set that as my return time on the contract. She didn't print out a copy of the contract for me, nor did she have me sign anything. She only showed me the top half of the first page of the contract on her laptop and only went over certain things like the gas level and the mileage and she even went over the procedure if I brought the truck back after hours. Then tn the middle of my move to my surprise she sent me a text saying if I didn't have the vehicle back by 2, I could be charged another rental fee plus a $50 fee. I called her and asked her what the heck this was all about and she said I was supposed to bring the truck back by 2. I said I thought I had it for the day, and she said no, it's by contract (like I said before, not only did she not tell me this, nor print out the contract, but she even told me the procedure for returning it after hours which contradicts her telling me I should have had it back by 2. Anyway she said she wouldn't charge me and said sorry for the misunderstanding, but still I don't appreciate that. Now in the future I know I'm going to say I want it for 24 hours, since the fee is for one day anyway.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Blake F. 
Rating:
5.0

Very organized.

HECTOR C. 
Rating:
5.0

Customer did not leave a comment.

Hector N. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO P. 
Rating:
3.0

People were very nice. Place seemed dirty though and messy. Truck was ok, but had numerous dings on it not marked. So, we had them put stickers on those spots. Truck had not been washed.

JEFFREY M. 
Rating:
5.0

Everything was GREAT 👍 HIGHLY APPRECIATED

BILLY H. 
Rating:
3.0

I wanted to be safe on the use of it, and since it stormed all day Saturday, needed to finish my move in better weather the next day. I brought it back 3 hours past my - 24 hour period and was still billed for the next 24 hours. I was being safe but was hoping they would give me a break on this.

MANUEL M. 
Rating:
4.0

There is a construction trailer up front so I assume they are getting ready to build out the facility. The physical property is rough. the staff is excellent. Equipment seemed to be well maintained.

CHARLES S. 
Rating:
5.0

Excellent customer service!

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

Offer curbside for trailers.

ERIK F. 
Rating:
5.0

The staff was extremely helpful and friendly. I would definitely recommend this location to anyone needing a rental.

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

Camellia C. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
2.0

The afternoon customer service person at the location made it a point to call me just after I made my reservation for 6:45pm and reservation was made at 5:30 PM to call and tell me that they close at 7pm and the doors would be locked right at 7 so it I was going to be there right at 7pm they would be closed. I told her that I was already on the way and I would be there long before 7pm. She just didn't leave it at that. She made it a point to tell me again that they lock the doors right at 7pm.

Russell F. 
Rating:
5.0

Nothing.

RICARDO B. 
Rating:
5.0

Left wiper blade was broken but no big deal. I must admit this time I was pleased with the service. We had bad experiences with this location before with "rude" employees but not this time. We were greeted by the manager and she was a sweetheart, funny and really attentive.

JORGE LUIS S. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
4.0

Improve the web experience

Robert S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
5.0

We have used this location several times now. Even phone calls are handled quickly and professionally. However, at pick up day of our last trailer rental, of a flat trailer with ramp, Ms Alex, a young lady who we hadn't worked with before, was not with the same professional, positive, and welcoming, tone/demeanor we were expecting as usually seen at this location. I tried to make small talk about some other product on display and ask a few questions but she said she didn't know they answer, and had never been asked about the mattress protectors before. Finally when I was all done, and leaving the office, the phone began to ring, she seemed annoyed and made a sound of annoyance also. she then picked up and immediately changed her voice to a professional, positive, and welcoming, from someone else in the company named David (i think that was the name). I am a firm believer, that the first face a customer sees in a company is the face of the company. And I was a little uncomfortable having to check out my equipment with Ms Alex. I truly felt like, in any moment I was going to want to just walk out.

ERICA B. 
Rating:
5.0

staff provided great customer service.. The lady that took my reservation was great.. Definitely my favorite place to rent because of the great service at the front desk

ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
2.0

Check tires. Two tires out of six were worn out and one of these blew on the highway. Truck fuel tank was not working properly making each fueling a challenge. Location gave wrong number of pads - 4 bags instead of 4 dozens.

IVAN C. 
Rating:
3.0

Customer did not leave a comment.

Annalisa M. 
Rating:
3.0

Customer did not leave a comment.

NILESH P. 
Rating:
5.0

Truck that I rented did not have a lock available for me to have. Customer service was good, location was good. The reason I would come back would be for the customer service.

Abeline S. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
1.0

there where fraud charges to my card the truck was rented to someone else but my card was charged ref#3107841

LATEASHA K. 
Rating:
2.0

Road needs fixes . Holes on driveway and lot.

ALVARO V. 
Rating:
5.0

Had no issues reserving, using and returning! Thanks Uhaul👍

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

TERESA PREECE B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE E. 
Rating:
4.0

The staff was friendly and the location is great. Trailer had some trash left in it. Also, trailer made some horrible noises - sounded like axle maybe? And, the equipment dolly we reserved was not available.

Janet M. 
Rating:
5.0

Every thing was great

ARLON W. 
Rating:
5.0

Customer did not leave a comment.

TONY ROMERO SR W. 
Rating:
5.0

Keep doing what you are doing!

DAVID ALAN N. 
Rating:
5.0

Great customer service, quick check out/in process, easily accessible, highly recommended to all.

AURELIO A. 
Rating:
5.0

All was good, fast and friendly staff, great service and location!

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

The people that helped us secure and extend the reservation and also connect/disconnect the trailer were awesome

Jeff B. 
Rating:
5.0

The customer service was excellent. Everyone made this a very smooth transaction. One out of 10, 10 being the highest your employees get a 10!!

AMY S. 
Rating:
4.0

Jennifer runs a good office she has good staff just shorthanded during peak times. Will be recommending this location to friends and family.

FRED M. 
Rating:
5.0

Excellent customer service experience from first phone call to pick up with General Manager Jennifer. In and out quickly. Return very quick and easy.

NICOLE E. 
Rating:
5.0

Customer did not leave a comment.

FLORI E. 
Rating:
3.0

Customer did not leave a comment.

ANDRE V. 
No reviews have been submitted for this location.

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