Customer Reviews for U-Haul of Helotes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Helotes

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Luis M.
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This location has the most friendly staff I’ve ever came across, and I’ve used U-Haul at least a dozen times, in different locations.Renting here was quick and easy, I was in and out in less than 15 minutes. Keep up the great work!

JOHN T. W.
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Everything concerning this rental went perfectly. Thank you guys!

Kaylon G.
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Nothing at this time

Gilbert S.
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Customer did not leave a comment.

David R.
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well for starters 20 minutes after i rented the truck and trailer i called customer service with my concerns anout the truck and the location employees. I never recieved a call addressing my concerns all though I was assured that i would get one. the staff was smoking and spitting chew at the location close to where I was. this is horrible with the corona virus. the inside of the truck had dried food and beverage in the cab and dirt all over the floors. i had to disinfect the cab

Steven M.
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Customer did not leave a comment.

Justin B.
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Treterry Williams was very helpful with all of my returns.

Justin B.
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SOme confusion with drop off but Treterry Williams was so very helpful and made my return as easy and polite as possible.

Jenifer H.
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it was raining and i had mud everywhere..get your street paved.

William C.
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Friendly staff with GREAT customer service. The lot is all dirt and I was walking in mud due to recent rains

Jeremy Y.
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Customer did not leave a comment.

Henry U.
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Customer did not leave a comment.

Andrew N.
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Got charged extra for miles when I drove straight to my delivery and straight to the truck drop off point.

Aaron J.
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Customer did not leave a comment.

Maximiliano J.
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Nothing, it is a pleasure doing business with this location.

Octavio P.
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You can give them a raise, they went above and beyond to help with this issue. If ever I need any uhaul help I would like to be from them. They are super friendly, attentive and very insightful on customer needs.

Tomas P.
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Justin was fantastic. Polite and professional. Even hooked up the trailer for me and unhooked when returned. Great experience.

Carlos S.
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Great customer service

Micheal H.
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Excellent.

Marisa W.
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Customer did not leave a comment.

Richard W.
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Great customer service

bipin P.
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Thanks I have been given very good service and advise as a needed Very helpful staff specially Ozee (miss)

RAMON V.
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Customer did not leave a comment.

Greg M.
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Customer did not leave a comment.

Barry E.
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Customer did not leave a comment.

Michael U.
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Customer did not leave a comment.

eddie J.
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Even though they were extremely busy...they were friendly efficient in their handling of the customers...great job!

jeffrey W.
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Customer did not leave a comment.

Donald P.
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Agents were very professional and kind and definitely took care of me!

David C.
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Awesome group and f employees.

Jermaine F.
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This was a good location but I had to come to this location Because the other location I went to at 1604 the corner stop had horrible service the app wasn’t working and I couldn’t get my key for the 20’ truck and I was supposed to get the truck at 9am but I had to go to the other location at 11:30 because I was back and forth on the phone with reps that weren’t able to help me it was terrible. And they said I will be getting a $50 credit back so I want that ASAP!!!!!!!!!!!!!!!!!!!

David C.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

William A.
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Customer did not leave a comment.

Parish W.
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Excellant staff

Parish W.
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Very good customer service seemed very concerned for customers

David C.
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The UHaul personnel at this location were very courteous and professional. I would recommend this location to anyone needing a rental. Great experience!

Jean T.
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Customer did not leave a comment.

Layth-Matthias W.
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I like this location and renting from it

George W.
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There was no problem with the drop off the gentlemen was very polite

Howard W.
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Justin was extremely friendly and helpful. 5 stars just for him. Great location and set up. Two thumbs way up.

Mirlaine M.
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Very helpful and understanding

Ronaldo R.
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Customer did not leave a comment.

Annette T.
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The Helotes location was great, the employees were very friendly and helpful. The process was smooth and our experience was wonderful.

lynn R.
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Two major problems. 1. My confirmed reservation was not honored. Rather it was changed without notifying me of the change. The change was significant and unacceptable. 2. I rented a 9 foot van. The vehicle was very dirty and clearly had not been cleaned on the inside. There was dirt and dust all over the inside cabin area. The rear storage area was dirty, smelled of manure, and had dried droppings across the floor. I had to clean it before putting any of my belongings in it.

Stacy C.
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Customer did not leave a comment.

Francisco L.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Bruce T.
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Customer did not leave a comment.

Brian S.
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Every employee at this location that I have spoken to and crossed paths with are a great team that go beyond the call of duty with great customer service and excellent character,, I will continue renting from this establishment.

Ibrahim D.
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Customer did not leave a comment.

Richard Q.
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Customer did not leave a comment.

Devin O.
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Friendly service and I was in and out in minutes. Great location.

ALfredo G.
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Very busy location, reservation on line but staff was able to upgrade to a larger trailer with no issue. Returned early and used haul app to drop off as it was after hours.

William D.
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The vertical was dirty, coffee spills on the cab and the back was dirty with leaves and debris. The attendant used a blower to clean. The equipment I rented wasn't in the truck, the attendant had to get and put blankets and furniture dollies in the truck. The app did not have the proper location of the truck. The app has improved, still some hiccups in the app.

Juaquina R.
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Awesome customer service

Domonik D.
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Great customer service!

Evan B.
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Pleasant Experience. Quick check out/in.

William B.
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Customer did not leave a comment.

Jose Y.
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Great and friendly staff

Keith K.
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Funky location - great service. Will recommend!

Christian R.
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Customer did not leave a comment.

Travis P.
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Customer did not leave a comment.

diana B.
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Great service and prices. Our “go-to” for rentals!

ben P.
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Road entrance needs to be paved as it’s a dust bowl driving in/out of location

mike R.
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Customer did not leave a comment.

Louis B.
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Everyone was helpful and friendly.

Robert H.
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Customer did not leave a comment.

Eileen L.
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With the Advertised rate of $19.99 that was fine but then all of the hidden charges I ended up paying $119.00 for 2 hours use. Terrible false advertising!! I feel I have been mislead and will let everyone I know not to use uhaul. The need for a quick use , to me, was taken advantage of. Why doesn’t uHsul mention those additional charges??!!! Never will use sgain

Stephen W.
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I needed the local rental for a week. The folks at this location would only do a 24 hour rental and I would need to call in every day to extend the rental for another 24 hours. Even though it made no sense to me, I agreed to it. Then after calling in to extend the rental, I would receive a call later in the evening from this location. The person would want to know why I hadn’t dropped off the rental. I would explain that I had extend the rental. The person would inform me that there was no record of it and needed to bring it in or caul the 1-800 number. I called the 800 number. That person then set up the rental to go through the rest of the week and I received an email stating as much. I thought everything was good. Nope. Next day was the same song and dance! I received a call in the morning wanting to know if I wanted to extend the rental! This location had no record of what the 800 folks had set up the night before...OK, yes, I needed to extend the rental. And then just as before, I received a call telling me that I needed to return the rental. And no, they had no record of the dozen previous interactions I’d had with U Haul. Get you $#@* together!

Phillip B.
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Customer did not leave a comment.

Noel V.
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Customer did not leave a comment.

Timothy P.
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Best uhaul experience ever!

Maria M.
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The customer service was extremely pleasant. They were polite, professional and helpful.

jay G.
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Everything was perfect. Jessica handled the entire transaction in just a few minutes and sent me an email receipt. Good job, Jessica!

Sandra R.
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Thanks for putting the gravel patches down.... It is so much easier to drive on.... instead of the mud!!

Vanessa N.
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Customer did not leave a comment.

Jose Y.
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Easy to pick up and return. This staff are great help

Stephen D.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Maricela H.
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Customer did not leave a comment.

pamalee F.
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Excellent customer service ! A great experience returning truck to Austin location.i will use uhaul for my next move - coming up soon

Jeff R.
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Needs pavement , muddy when wet

Benjamin P.
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Pave a driveway as the mid & dust must be contained

Benjamin P.
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Pave a driveway as there’s only a “ dirt road to enter; & it’s very dusty & muddy because it’s not paved..

Alan F.
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This location is always friendly and helpful. They always have a great inventory. It's the only place in San Antonio that I would rent from... great staff...

Ariel M.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

iserael R.
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The auto hauler I rented was the oldest one I have seen. The paper tags were torn, but I did not discover it until I was at my car pick up location. It needs to be retired. On the other side, the team at the location was outstanding. I would rent from them again.

Richard Z.
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After getting a confirmation, UHaul changed my location and I wasted time and gas to go to the wrong location. The people treated me well, but this location is disgusting and very muddy. Had it been raining I would not have driven into the location and gone to Home Depot to get a truck. Overall I hated the experience and I may choose another method rather than use your online process and substandard location in the future. I wanted to rate it half a star.

Edwin M.
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Customer did not leave a comment.

Jeff R.
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Customer did not leave a comment.

Jonathan M.
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Service was excellent and speedy. Staff was very nice and helpful. Aside from the mud field, this location was great!

Amber M.
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The staff was excellent. Very friendly and helpful.

Gary P.
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Not much

William Y.
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Customer did not leave a comment.

Bethany B.
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The woman who helped me was an absolute delight!

Rod J.
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Customer did not leave a comment.

Carol H.
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Always friendly & helpful!

Konstantinos K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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