Nothing at allRAYMOND ROBERT R.
Customer Reviews for U-Haul of Helotes
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were super helpful and even stayed late to help with the rental trailer when I showed up to return it two minutes before closing. This is now my go-to trailer rental location.ANDREW L.
Customer did not leave a comment.WILLIAM D.
The two gentlemen who took care of me gave me excellent service and were really kind and helpful.ALAN M.
Great service and very friendly staff. They went the extra mile.GORDON G.
Customer did not leave a comment.Kimberly S.
Jennifer was great. She provided a call a couple of days before our move with information we needed to be ready with, day of service she went over all the details (truck/contract/returns/etc), and the day after I called to get a final receipt which she sent promptly. Great experience working with Jennifer/U-Haul during a very stressful period.ADOLPH U.
For some reason was asked to provide another phone number of someone they can call. Completely unnecessary to harass a random person I know. My credit card is on the rental, there is no reason to call someone else â€œto prevent theftâ€. Never have been asked to do this in any other Uhaul. Also I show up and am standing outside waiting for the guy to finish up with another customer, then 15min later he finishes and says â€œyou have to check in inside firstâ€. Easily could have said that to me 15min ago when I showed up and he waved as I stood outside my vehicle. Will never use this location again. And possibly Uhaul if any location asks to bother another random person I know for â€œsecurityâ€. Put a hold on my credit card like a normal company.Ryan C.
The lady in the office was very short with me from the start. It felt like I was at a military inquisition. After I was processed and told how to return the van I was turned loose to examine for the vehicle for damage based on the crappy pictures taken earlier and were on file for the vehicle. Any questions I raised were responded with take a picture. I climbed into the van and started it up. Instantly the tire warning light illuminated and continued to flash, then the warning was displayed saying the tire pressure monitoring system was not working. I informed the lady in the office that the tire warning light was flashing and there is written warning displayed. She said they knew about the tire pressure monitoring system and it is filed against the truck. I asked for something in writing stating that the van was given to me within a known safety system for the tires ina disabled condition because it is not documented on the contract or provided in a picture as part of the vehicle acceptance. She would not give me anything in writing and said they knew about it and would not charge me when I returned the van. I said I still do not have anything protecting me from this known problem. She said it happened when they rotated the tires and have not fixed it yet. If I have a problem take a picture of it. The picture is included with the return of van with the fuel quantity. I was not offered a replacement for this van with a known safety system disabled and clearly displayed. This clearly shows putting the customers and their passengers and the rest of the driving public, sharing the road with this van, at undue risk in order to make a buck. With the tire monitoring system not working at is not known if the tires are properly serviced an continue to not have issues. Hiw this location is allowed to dispatchJAMES D.
Great service! Staff is super friendly and hard working!RICARDO L.
Outstanding service.ROBERT W.
Great job in getting my the equipment that I needed. No complaints at all.Charles C.
Very professionalGUADALUPE C.
Customer did not leave a comment.BOLANLE A.
Customer did not leave a comment.Loren R.
Customer did not leave a comment.ANDREA L.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.MARCELO G.
Customer did not leave a comment.LATOYA S.
Customer did not leave a comment.CHRISTIAN A.
When I made the initial reservation the lady asked me if 6 hours would be enough and I said yes, that it should be. Then when I went to pick up the vehicle the lady on site asked me if I thought I would be done by 2. I said yes, I think so. Unbeknownst to me (she didn't inform me) she set that as my return time on the contract. She didn't print out a copy of the contract for me, nor did she have me sign anything. She only showed me the top half of the first page of the contract on her laptop and only went over certain things like the gas level and the mileage and she even went over the procedure if I brought the truck back after hours. Then tn the middle of my move to my surprise she sent me a text saying if I didn't have the vehicle back by 2, I could be charged another rental fee plus a $50 fee. I called her and asked her what the heck this was all about and she said I was supposed to bring the truck back by 2. I said I thought I had it for the day, and she said no, it's by contract (like I said before, not only did she not tell me this, nor print out the contract, but she even told me the procedure for returning it after hours which contradicts her telling me I should have had it back by 2. Anyway she said she wouldn't charge me and said sorry for the misunderstanding, but still I don't appreciate that. Now in the future I know I'm going to say I want it for 24 hours, since the fee is for one day anyway.ROBERT E.
Customer did not leave a comment.Blake F.
Very organized.HECTOR C.
Customer did not leave a comment.Hector N.
Customer did not leave a comment.ORLANDO P.
People were very nice. Place seemed dirty though and messy. Truck was ok, but had numerous dings on it not marked. So, we had them put stickers on those spots. Truck had not been washed.JEFFREY M.
Everything was GREAT ðŸ‘ HIGHLY APPRECIATEDBILLY H.
I wanted to be safe on the use of it, and since it stormed all day Saturday, needed to finish my move in better weather the next day. I brought it back 3 hours past my - 24 hour period and was still billed for the next 24 hours. I was being safe but was hoping they would give me a break on this.MANUEL M.
There is a construction trailer up front so I assume they are getting ready to build out the facility. The physical property is rough. the staff is excellent. Equipment seemed to be well maintained.CHARLES S.
Excellent customer service!Matthew Z.
Customer did not leave a comment.CHRISTOPHER C.
Offer curbside for trailers.ERIK F.
The staff was extremely helpful and friendly. I would definitely recommend this location to anyone needing a rental.RICHARD M.
Customer did not leave a comment.Camellia C.
Customer did not leave a comment.RYAN F.
The afternoon customer service person at the location made it a point to call me just after I made my reservation for 6:45pm and reservation was made at 5:30 PM to call and tell me that they close at 7pm and the doors would be locked right at 7 so it I was going to be there right at 7pm they would be closed. I told her that I was already on the way and I would be there long before 7pm. She just didn't leave it at that. She made it a point to tell me again that they lock the doors right at 7pm.Russell F.
Left wiper blade was broken but no big deal. I must admit this time I was pleased with the service. We had bad experiences with this location before with "rude" employees but not this time. We were greeted by the manager and she was a sweetheart, funny and really attentive.JORGE LUIS S.
Customer did not leave a comment.Daniel O.
Improve the web experienceRobert S.
Customer did not leave a comment.WILLIE V.
Customer did not leave a comment.CHRISTIAN R.
We have used this location several times now. Even phone calls are handled quickly and professionally. However, at pick up day of our last trailer rental, of a flat trailer with ramp, Ms Alex, a young lady who we hadn't worked with before, was not with the same professional, positive, and welcoming, tone/demeanor we were expecting as usually seen at this location. I tried to make small talk about some other product on display and ask a few questions but she said she didn't know they answer, and had never been asked about the mattress protectors before. Finally when I was all done, and leaving the office, the phone began to ring, she seemed annoyed and made a sound of annoyance also. she then picked up and immediately changed her voice to a professional, positive, and welcoming, from someone else in the company named David (i think that was the name). I am a firm believer, that the first face a customer sees in a company is the face of the company. And I was a little uncomfortable having to check out my equipment with Ms Alex. I truly felt like, in any moment I was going to want to just walk out.ERICA B.
staff provided great customer service.. The lady that took my reservation was great.. Definitely my favorite place to rent because of the great service at the front deskADRIAN S.
Customer did not leave a comment.Eduardo S.
Customer did not leave a comment.Richard W.
Check tires. Two tires out of six were worn out and one of these blew on the highway. Truck fuel tank was not working properly making each fueling a challenge. Location gave wrong number of pads - 4 bags instead of 4 dozens.IVAN C.
Customer did not leave a comment.Annalisa M.
Customer did not leave a comment.NILESH P.
Truck that I rented did not have a lock available for me to have. Customer service was good, location was good. The reason I would come back would be for the customer service.Abeline S.
Customer did not leave a comment.Walter B.
there where fraud charges to my card the truck was rented to someone else but my card was charged ref#3107841LATEASHA K.
Road needs fixes . Holes on driveway and lot.ALVARO V.
Had no issues reserving, using and returning! Thanks UhaulðŸ‘EDWARD P.
Customer did not leave a comment.TERESA PREECE B.
Customer did not leave a comment.NICOLE E.
The staff was friendly and the location is great. Trailer had some trash left in it. Also, trailer made some horrible noises - sounded like axle maybe? And, the equipment dolly we reserved was not available.Janet M.
Every thing was greatARLON W.
Customer did not leave a comment.TONY ROMERO SR W.
Keep doing what you are doing!DAVID ALAN N.
Great customer service, quick check out/in process, easily accessible, highly recommended to all.AURELIO A.
All was good, fast and friendly staff, great service and location!MICHAEL G.
Customer did not leave a comment.ROBERT A.
The people that helped us secure and extend the reservation and also connect/disconnect the trailer were awesomeJeff B.
The customer service was excellent. Everyone made this a very smooth transaction. One out of 10, 10 being the highest your employees get a 10!!AMY S.
Jennifer runs a good office she has good staff just shorthanded during peak times. Will be recommending this location to friends and family.FRED M.
Excellent customer service experience from first phone call to pick up with General Manager Jennifer. In and out quickly. Return very quick and easy.NICOLE E.
Customer did not leave a comment.FLORI E.
Customer did not leave a comment.ANDRE V.
Alex was a great representative. I had no reservation and she had me in & out less than 30mins. She is knowledgeable and has the potential to be a site manager if all possible. Congrats on the ground breaking for new site.MICHAEL A.
Customer did not leave a comment.Richard O.
Customer did not leave a comment.LEE T.
Customer did not leave a comment.Catherine H.
A okALVARO V.
Customer did not leave a comment.CHONTHICHA L.
I always do business here.SCOTT B.
Overall great and availability of what we needed was great.PATRICK L.
Customer did not leave a comment.NICK ARTHUR R.
Customer did not leave a comment.Kyle S.
Everything was great, extremely professional customer service representative.CYNTHIA MARIE S.
Had to spray a little WD-40 in the padlock for the sliding back door so it would work better. Everything else was perfect.VERNON P.
Excellent service!CYNTHIA S.
Reserved an open 12' trailer with ramp (needed to move a golf cart). Was assigned a 12' trailer without a ramp. Employee did a good job of getting me the correct trailer. Trailer and return was excellent.KEVIN M.
The staff was very professional and made my rental easy. Made me feel welcomed!Javier R.
Old truck, steering was was loose, manual window knob was missing. When booked it was $39.95/day and $1.09/mile, when I picked it up it changed to $1.19/mile, not a huge deal but it's the principle.THOMAS J.
Customer did not leave a comment.Sonia M.
Should be able to longer then 24hrs.. I had to call to make a special request.. Think able making changes. Thank you it was a good experience..SYLVIA G.
The manager of these Location is rude and does not have any idea about customer service. The people working she is the supervise are more professional than her . I have been depending on u haul for years for good moving still would do business with u haul but not at that locationKOOFFREH U.
Customer did not leave a comment.JOSE R.
Helpful and professional staff.Timothy L.
It's goodANTHONY H.
Customer did not leave a comment.Romolo R.
I would like to say that the employees at Uhaul of Helotes were very polite and courteous. I had great customer service. Thank y'all!!!CHERYL M.
Customer did not leave a comment.VALERIE ANN L.
Customer did not leave a comment.HAROLD S.
Customer did not leave a comment.Robin S.
Customer did not leave a comment.Andrew P.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!