Customer Reviews for U-Haul of Helotes

2,374 reviews

10681 W Loop 1604 N   San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

(210) 640-3933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 640-3933

10681 W Loop 1604 N
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

A very good experience. I will be a return customer.

Rolando S. 
Rating:
1.0

Offer discount for having to pick up in a dirty construction site. If not, definitely warn people with allergies and/ or other pulmonary issues.

VICTOR M. 
Rating:
1.0

make the van available where I scheduled. I had to pay $8 extra in mileage because you decided to change the location at the last moment. Then when I get there it's unclear where to pick up key so I wasted 15 minutes before seeing a trailer across the lot from the building and attendant was not very polite. Upon return the other worker was rude with my partner about where she could park while I pulled in and parked, meanwhile the entire lot was completely open with no other customers. Terrible experience with this trip/location.

Matt H. 
Rating:
5.0

great service

Alan D. 
Rating:
4.0

The truck was dirty from the outside, but probably from the construction going on. The lady who issued me the truck could have been more professional and tactful. The ones who took back the truck were quick and great.

raul R. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
4.0

Thanks for saving me as my original reservation was at A-l Tire. Nobody there and the truck was not returned for me to use. No alternatives on site was a let down. I ended up with more miles to pay for than intended since the pick up location was much further away. Otherwise it was good. People at UHaul location were great.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
2.0

Equipment was beyond dirty. Staff was not great and needed a second phone number, but everything was done online, but it was a mess. Gravel parking lot was under construction and the entire area was covered in a fine dust. Van was dirty and messy (exterior only). I would not rent here again.

MICHAEL P. 
Rating:
5.0

Excellent service! Would do business again!

terrence O. 
Rating:
1.0

The owner is rude. I didn't appreciate her attitude and she had rules that I have never seen before at any other Uhaul location. I have had 5 experiences with Uhaul services in the last 6 months. Her Rule one..To call someone so they can confirm I am me. Makes no logical sense. So this person answers and says Yes I know him you may proceed. Lol What credibility or responsibility can that account for.. I already have history of renting at Uhaul. My card is on hold for damages and I am responsible for the equipment or will be charged/billed by Uhaul Please explain the reasonto dial a live person. The owner said all of these other Uhaul are breaking the rules. Question if the others aren't abiding to this rule means they know how ridiculous the rule is and don't do that to their customers. If this is a Uhaul rule for every Uhaul experience I will have going forward. If so please let me know and I will stop using Uhaul going forward. Thank you.

Bryan S. 
Rating:
5.0

Been to this location twice. They're helpful and fast. Go here.

MARY M. 
Rating:
5.0

While there is construction going on, service was quick and efficient.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Russell K. 
Rating:
5.0

Freddie was very understanding when I had to return the van late. I certainly was expecting a late charge and didn't get one. That was a nice surprise.

James S. 
Rating:
3.0

Everything was ok but it would've been nice to have been able to drop it off at a different location and if I would've had more time and it was waaaaay to expensive! Lower the prices especially the mileage price and for how long someone can keep the truck!

Jermaine F. 
Rating:
5.0

The staff was great. I accidentally got the wrong size truck. I called them and explained. They had the one I needed ready to go by the time I arrived back to U-Haul. I wish i would've gotten names. I know one of them was Candace. Excellent customer service. 10/10

Ana B. 
Rating:
5.0

Customer did not leave a comment.

Saryah G. 
Rating:
5.0

Very efficient drop off and pick up.

David D. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Jennifer and her crew are always very pleasant and professional!

ASHLEY F. 
Rating:
4.0

Driver side visor needed replacement: kept popping down and obstructing driver's view

Gray J. 
Rating:
2.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Staff was very friendly and had GREAT attitudes. Seemed like they really iked their work. Van ran great, no issues, I would definately return when and if another rental is needed.

George J. 
Rating:
3.0

its frustrating when you rent a vehicle and the tank is 13/16 of a gallon. i recommend having full tanks

Jody G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Thierry R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
1.0

The promise to pay $50 to another customer was taken off me. I called a day before to advised I was going to return late.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

edwardo P. 
Rating:
5.0

A new driveway!

John A B. 
Rating:
4.0

Allthough they were under construction their temporary facility was clean and accessible. Will be very nice when construction is complete.

Adam H. 
Rating:
5.0

My only complaint is the lights on our truck were so dim it was difficult to drive at night. Otherwise a very pleasant experience. Freddie was awesome and came through for us in a pinch! Thank you!

Jessica K. 
Rating:
5.0

Amazing Service, Great Communication, and Overall A+++ Experience! Will Definitely Be Back, Thank Y'all! 🎊🥳🏎🏆

Jesse S. 
Rating:
5.0

Both picking up and dropping off experience was incredible! Jennifer helped us get a fresh pin for our hitch and a converter. Dropping off my husband said there was an employee waiting to help outside and it was fast and professional. We will be back! Thank you!!

Jennifer K. 
Rating:
3.0

Too much construction going on.

SAAD F. 
Rating:
3.0

the truck was wobbly and the brakes took forever to to work. As long as you dont go past 50mph, you are good.

Adam K. 
Rating:
5.0

Exceptional customer service. We will use again.

Chasity L. 
Rating:
5.0

Jennifer was very professional and kind.

Richard H. 
Rating:
5.0

Dust due to construction, less dust possibly rock leading to the trailer office. It will control some of the dust blowing onto customers.. overall. Great service from the lady worker who was very polite & jolly.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

matthew M. 
Rating:
5.0

Customer did not leave a comment.

MariCela E. 
Rating:
5.0

Customer did not leave a comment.

janeesa T. 
Rating:
5.0

Very social and polite

Obinna O. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Freddie was awesome! Very helpful! Thank you!

Abraham A. 
Rating:
5.0

Customer did not leave a comment.

Juvie P. 
Rating:
5.0

I had issues with my online reservation, but the manager at this location (Jennifer) was super friendly and helpful in resolving our issue. She made sure I got the truck I needed and was fast and efficient. Overall I had a smooth and easy experience.

Aaron P. 
Rating:
5.0

Jennifer and her staff are always very helpful, polite, and professional.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

DAVOOD B. 
Rating:
5.0

Clerk was amazingly Helpful and a Joy to meet!! I hope she is there next time & Guy outside was equally as nice and felt comfortable with his superior customer service skills

Miguel T. 
Rating:
4.0

The location is under construction which made things a little difficult but given it is under construction understandable. No complaints

STEVEN KENT G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer service was amazing! Helpful and easy

TIMOTHY F. 
Rating:
5.0

Give Freddy a raise.

Laurance S. 
Rating:
5.0

Jennifer and Freddie always provide over the top service! It is a pleasure doing business with this location.

ASHLEY F. 
Rating:
5.0

Great experience the young man who helped was very prompt and very knowledgeable and helped with the rental process and contacted me and stayed in communication with me through the entire process. Would definitely recommend this specific location.

Eddie D. 
Rating:
5.0

Customer service was amazing!!!

Freddie W. 
Rating:
5.0

Customer did not leave a comment.

Jianmin F. 
Rating:
5.0

Very efficient service. I have also used this location several times previously and it has been very good each time.

ERIC H. 
Rating:
5.0

Jennifer was the best! She was quick and very knowledgeable and has great attitude! Very upbeat and positive. I love the fact that there were no hidden cost or fees. Thank you Uhaul!!

Tiffany B. 
Rating:
5.0

Perfect trailer rental experience. The staff were pleasant and helpful.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

This is the second time I use this location. There were closer U-Haul locations but the service given by Jennifer S. is what makes the difference. She is friendly, knowledgeable, and has great customer service skills. During these times it is rare to find someone with these qualities. U-haul- please treasure employees like Jennifer because they make all the difference in the world.

Adolph U. 
Rating:
5.0

Customer did not leave a comment.

Americo S. 
Rating:
3.0

Please remove Mtech Movers in San Antonio from your MovingHelp.com marketplace. Never showed up with movers. Unreachable. Unprofessional. Having to hire another truck and movers the following day. Ratings above not reflected with my utter disapproval and disgust with the services that you offered, since the questions are about the rental location. This does reflect on you and I am considering not using uhaul in any capacity in the future.

Aaron C. 
Rating:
2.0

Facility was in complete disrepair, and our under construction renovation. Reservation process was cumbersome. Most disappointing aspect of process was office staff at location the lady was not at all cordial or pleasant when I expressed frustration with online reservation she threatened to cancel my reservation and prevent me from completing transaction at the listed location and would threatened to prevent me from making reservation at any other location, I felt very uncomfortable by her unprofessional demeanor. She initially refused to help me and I was forced to wait outside in the 100 degree Texas heat for over 20 minutes!! Very disappointing experience and I felt hostage to the hostile inhospitable whims of a very disagreeable person! No thanks! I will use any other service before I subject myself to such treatment. Furthermore I had no choice I was tasked to empty brother in law apartment after very sudden and unexpected passing!

Chad J. 
Rating:
5.0

Both employee and manager were very helpful, professional, and friendly. Thanks for that.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Excellent service

Jianmin F. 
Rating:
5.0

Nothing, everything was awesome!!

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Selene C. 
Rating:
5.0

Friendly service. Easy pick up and drop off.

Patrick A. 
Rating:
5.0

Freddie was a great person and made appropriate suggestions. Enjoyed the experience and support

Rodney G. 
Rating:
5.0

I made a reservation for a trailer at 5420 Grissom rd on 5/5/22 to pick up on 5/7/22 ,I went to pickup the trailer and they rented to someone else on 5/6/22 ,so No trailer was available for me on 5/7/22 at the Grissom rd location. No good for a costumer service.

luis M. 
Rating:
5.0

Customer did not leave a comment.

RS J. 
Rating:
1.0

The agent at the location was a bit rude. We had to keep the cargo van til the next day because he said we couldn't return it same day due to them not having a drop box for the keys which put an added stress on us on our closing day for our house where we alerted already very busy and overwhelmed. Then a lady called and was also rude about why we hadn't returned the van at 7am and was annoyed when I explained that we couldn't return it that early because we had prior engagements involved with the final inspection and closing of our house. I had actually booked the uhaul and had chosen to return it to another location on the other side of town but the guy we picked up from told us we couldn't return to different locations for in town rental uses. If that's the case it should be clear about that when renting it and not give you the option to return to another location. It ended up costing me more in gas and mileage.

Angel G. 
Rating:
4.0

Customer did not leave a comment.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

hector S. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
3.0

Customer did not leave a comment.

Sam D. 
Rating:
5.0

Jennifer was outstanding and very friendly

JAIME T. 
Rating:
5.0

Hard working guy helped me with the trailer rental.

Darrel R. 
Rating:
5.0

Customer did not leave a comment.

cruz H. 
Rating:
5.0

Customer did not leave a comment.

Carol N. 
Rating:
5.0

The only complaint I have is; I turned in the truck at 8:00pm. And when trying to return it using the app I couldn't get it to work. So I'm sure I was charged the additional fee.

Selene C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Jennifer Strait was awesome. She was straight forward and on time and had everything set up and waiting to go.

James R. 
Rating:
5.0

Customer did not leave a comment.

Carnell N. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Great staff and amazing customer service! No pressure to upgrade or sales pitch! I'll be coming back for sure!!!!

Selene C. 
Rating:
5.0

Great staff. The new online systems for reserving and checking out the truck is so much better than the old systems.

Thomas B. 
Rating:
3.0

There was no drop box to leave key for return . We called and was told to leave truck and come back in the morning. Then when we returned we were told that we should have left key in the truck . So I felt no communication

diane F. 
Rating:
5.0

Check in was quick and easy. Staff was polite and professional

David L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
No reviews have been submitted for this location.

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