Customer Reviews for U-Haul of Hollywood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Hollywood

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Nicole D. on

Rating:

Customer did not leave a comment.

Alrad H. on

Rating:

Customer did not leave a comment.

Joel N. on

Rating:

Muy buena atencion y rapidez

Robert L. on

Rating:

Great owner. She is a problem solver!

Franz M. on

Rating:

I think the location is a little understaffed. There were a LOT of vehicles parked in a small space, every employee was working competently, but wait times were long.

Jason F. on

Rating:

When did you start requiring headshots and friends phone numbers? My license has my headshot and requiring people to give a friend’s phone number is a major privacy and security issue. That has to be illegal.

Michael D. on

Rating:

They can do their job and insure everything is correct as far as paperwork and they can put drivers on the road in safe vehicles. People are so lazy these days it’s pathetic

Bartholomew W. on

Rating:

The price is a bit expensive.

William B. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

Kay L. on

Rating:

wish there was some parking for customers to leave our vehicles for short 1/2 turnaround. It was very challenging to find street parking.

Lydia K. on

Rating:

Customer did not leave a comment.

Olivia B. on

Rating:

They were super short. They never showed/told me how to operate the after hours drop off. I needed up getting charged and extra 20 bucks even though I dropped off the truck way before the time due. I also called the uhaul help line and the lady gave me a false email to send her to help me not get charged the extra 20. This is the worst experience I’ve had from UHAUL and I won’t be back to that location.

Desirea L. on

Rating:

The first trailer was NOT properly attached to our vehicle and 5 blocks up the road it unhitched, swaying into traffic and slammed into the back of our car. We had to get help on the street to get it on, as nobody would answer the phones at the facility and then drove TERRIFIED back to the facility, where the guy who put it on denied doing anything wrong or having faulty equipment. He then deleted any record of the original trailer hook-up. We demanded a new trailer and the second one worked without a hiccup. This could have been an extremely dangerous and reckless situation and you are lucky nobody was injured. We then spent 9 hours driving 350 miles with white knuckles, scared it would happen again. We literally thought there was a chance we would die and we had our baby in the car.

Juanita S. on

Rating:

Excellence

Cyrus J. on

Rating:

Customer did not leave a comment.

Lisliet H. on

Rating:

Customer did not leave a comment.

Adrian M. on

Rating:

All gd. I returned the trailer today Sunday after the posted closing time. The crew, however,cheerfully checked me in very efficiently. Thank you fellas.

Elizabeth C. on

Rating:

Customer did not leave a comment.

Austin D. on

Rating:

Customer did not leave a comment.

Kevin M. on

Rating:

Customer did not leave a comment.

Erika B. on

Rating:

Customer did not leave a comment.

jeffrey T. on

Rating:

Customer did not leave a comment.

Derek C. on

Rating:

Customer service at the Hollywood location was extremely poor - line was out the door. wait time to get a vehicle even though it was reserved was one hour.

Kristopher A. on

Rating:

Customer did not leave a comment.

Adam S. on

Rating:

Customer did not leave a comment.

Ruben L. on

Rating:

Customer did not leave a comment.

George V. on

Rating:

Windshield filthy. All scratch up drivers side. Truck was not ready to go. After checked in took over 15 minutes to have truck ready to go.

Kevinlee K. on

Rating:

Check-in process was very slow

Urszula G. on

Rating:

I would recommend because of the area, but we waited 15 minutes before anyone came into the room to help us.

Michael S. on

Rating:

They take care of everything for you make everything super easy

JIN K. on

Rating:

Customer did not leave a comment.