Customer Reviews for U-Haul of Hollywood

8,191 reviews

4550 Hollywood Bl   Hollywood, CA 90027
(E of Vermont Av)

(323) 666-7326

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 666-7326

4550 Hollywood Bl
Hollywood, CA 90027
(E of Vermont Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was locked and staff guy was cursing/unpleasant

Ava K. 
Rating:
1.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Brandyce B. 
Rating:
3.0

employee seemed very very stressed out was more interested in leaving early than providing customer service to patrons. online services do not work well or consistently.

HAILY B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia H. 
Rating:
5.0

The staff are amazing!! Friendly, customer service focused and really nice. Thank you!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Kailan M. 
Rating:
5.0

Customer did not leave a comment.

Meftuha I. 
Rating:
5.0

You guys are so nice and easy to work with. Thank you for your kindness.

Brandy K. 
Rating:
2.0

Most staff was unpleasant and. Rude. Then felt we worked for them Will try not to return to this site - made a poor experience

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Kyu C. 
Rating:
5.0

Everything was smooth - from reserving truck, to picking up and checking out... To returning the truck. Very nice, knowledgeable crew.

Ivelka R. 
Rating:
3.0

Customer did not leave a comment.

Claudia A. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Everything was perfect :)

Alba C. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Parking was kind of on top of each other. I had to wait for some trucks to be moved to get my van, but nonetheless no issues

Brandon R. 
Rating:
3.0

Yo tengo 25 anos de estar rentando en este lugar ok y nunca ehecho un completely perro el dia 27 de julio 2021 rente una van de 15 y la rente por dos dias pero la regrese el mimo dia por que senti al manegarla un par de horas que no estaba vien so entonses la camvie pir una de 10 pies y alos dos dias el lado del pasajero tenia un Ruido so que eran los frenos la regrese alos trees dias y les dije del problema prejunte por un des cuento por lo inconvenience que tube las dos verses pero no me alludaron no les in Porto

ERICK M. 
Rating:
3.0

More customer service reps and clearer directions, no one has the right info; told me to go different places and wait. Disorganized. And the trucks should have rear view cameras, it's impossible to see and very dangerous, could possibly hit someone and this is an easy fix.

Robert N. 
Rating:
4.0

I could not get a printed receipt. The guy that received the truck said that I need to go pick it up inside. I went in the office and there was a line of 6 people before me and No employees behind the counter to be found. After waiting 10 minutes I left. Why would I have to wait again in line and wait for all these people to get their rental when all I needed was my receipt. That part was very frustrating

Maritza O. 
Rating:
5.0

Customer did not leave a comment.

Juliana L. 
Rating:
5.0

Everyone was on-point, professional and courteous from pick-up to drop-off. And, the location was convenient and had a great stock of vehicles. That's my go-to Uhaul center now.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paula O. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
4.0

Customer did not leave a comment.

April B. 
Rating:
4.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

anna B. 
Rating:
1.0

Customer did not leave a comment.

Aria A. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
2.0

They over charged me and charged me for collision damage when I didn't sign up for it.

Sallie S. 
Rating:
5.0

Very attentive…great service!

Richard D. 
Rating:
5.0

Uhaul is the best. Coolest peeps and this location has hooked me up tons of times. They don't sweat the small stuff. Great customer service. Make this your flagship store

James K. 
Rating:
5.0

Customer did not leave a comment.

Vladyslav D. 
Rating:
5.0

Every single employee at that location was helpful, knowledgeable and friendly. Will definitely go there again.

Scott C. 
Rating:
5.0

Good service

Voraphongsa S. 
Rating:
4.0

My truck was not clean. Felt like we had to go over all interior cab with Lysol.

Maxine L. 
Rating:
5.0

Customer did not leave a comment.

Hunter S. 
Rating:
3.0

More truck options need to be available for one-way, some furniture was damaged due to being notified about our truck not being available last minute. Also no furniture dollies are available to rent, buy only-INCONVENIENT. Was given a location on the email and when I went there for pickup, it was the wrong location. Forced me to pick up late. Took an hour to receive my truck but still had to drop it off at the same time as I initially chose.

Anthony M. 
Rating:
5.0

This location is doing an excellent job. I was in and out quick. Everyone greeted me and made sure I was taken care of.

Jorge Q. 
Rating:
5.0

Ben was super helpful getting our Van for the day ready as well as Sam helping for our drop off!

Oliver W. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Alberto O. 
Rating:
4.0

Customer did not leave a comment.

Dennie T. 
Rating:
5.0

Customer did not leave a comment.

GAYLA J. 
Rating:
3.0

fuel credit was not applied. Had to wait 20 minutes on phone, the next day, and nobody ever came back on the phone to help me Then three tries to call to get them not to put me on hold a third time. Only to have to prove my case by texting a picture of the fuel gauge that I had taken, to finally get my fuel credit returned to my credit card. Sloppy.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Alim K. 
Rating:
1.0

I mean this with any due respect, I don't think this question is even worth asking. Uhaul has a notorious reputation for drawing in customers with low prices and rental rates, and then stacking numerous charges and fees onto the low rate advertised. When customers are shocked upon returning their rental uhaul of course points out every single fee and charge in the fine fine print of your contract. Due to uhaul's monopoly, they are able to repeat this process over and over. This experience was no different, leaving me with a huge unexpected bill. Once again, asking myself why I came back to this company, after promising myself I wouldn't. THIS TIME HOWEVER WAS DIFFERENT, as I had concrete evidence that I was not only blatantly misinformed and coerced into an agreement I did not sign or verbally agree to, but also had PROOF THAT I WAS BLATANTLY DISCRIMINATED AGAINST. Yet, uhaul has yet to resolve or respond to a single issue of unacceptable customer service or documented discrimination.

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
2.0

Uhaul was extremely difficult to work with to secure this truck. They changed my pick up location twice. The last time being right at the time of my pick up and just sent me a text with no explanation. Then this location called me and rudely asked if I was still coming even though I was making my way to location because of the last second (not even minute) change. It disappoints me that uhaul is such a monopoly that I do not have other options to turn to when moving. They (the entire company) does not treat their customers right and are not even apologetic about it because they know they will still get business.

Kristen G. 
Rating:
5.0

Customer did not leave a comment.

Samuel Z. 
Rating:
4.0

Customer did not leave a comment.

tiffany C. 
Rating:
5.0

Super easy in the morning and everyone was very friendly.

Derik V. 
Rating:
5.0

I want to appreciate your employee Benjamin for being very helpful and made sure all the technical difficulties are out of my way so i could just get the truck and return. To improve, maybe to make the online system a bit simpler. Thank you!

Iskandarjon I. 
Rating:
5.0

Customer did not leave a comment.

steijn S. 
Rating:
1.0

Rude sales associates and team, not helpful on any level. only nice guy was the one washing vehicles, who was very rudely interrupted by another associate and was told to give us a car he didn't even start cleaning.

TAYLOR R. 
Rating:
5.0

Customer did not leave a comment.

Francis O. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Irvin B. 
Rating:
3.0

Customer did not leave a comment.

Jess L. 
Rating:
5.0

Extremely efficient check in & pick up. Friendly helpful staff.

Jillian H. 
Rating:
4.0

They didn't include the blankets i paid for but these were refunded so all good!

Taylor M. 
Rating:
5.0

All was smooth, clear and efficient.

JohnWalton S. 
Rating:
4.0

They seemed understaffed since I had to wait to pickup as well as drop-off the vehicle but all employees were friendly and accommodating so it had little impact - other than time - on my experience.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
1.0

The initial service was fantastic. Upon my return to the vehicle, there were five small cardboard cones (they fit inside each other) and two 10-inch styrofoam protectors in the back of the truck. The guy told me to "get my trash" and then proceed to tell me that he would charge me $35 if they had to get it. I held the items in one hand and I was appalled that he would speak to me that way. When I went inside to make a complaint, the worker inside smirked and appeared to make a joke about it. Everyone deserves respect and I would never leave garbage in a truck (I have pics). All of it was offensive, so I would probably use another location. It wasn't what was said, it was how it was said.

MAURICE T. 
Rating:
5.0

The first truck had inoperable AC. The agent got a different truck right away. Service was great.

John B. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

The guy which I forgot his name who took our keys before opening time was awesome. He didn't give us hard time in returning the key - that is a great customer service! The person I spoke with over the phone to follow up my return helped me so quick and no hassle too! Both of them are great! Thank you!

alexander S. 
Rating:
1.0

Horrible experience with this uhaul location. I was advised to return the truck with 3/8 of a tank of gas. I filled the tank to 3/8 (slightly above) right before returning and took a picture as proof. I woke up to a receipt in my email charging a $20 gas fee for 3 gallons. This did not make sense as I have proof it was at the right level. I called to inquire about the gas charge and the employee argued with me that the tank was at 5/16 and then when I told him I had photographic evidence it was at 3/8 when I returned it, he hung up on me. Also, despite advertising 24/7 return services, they block their entrances after hours (forcing customers to park the vehicles outside, after much confusion) and then charge a $20 fee for returning it after hours. It is deceitful to advertise a 24/7 return policy when there's a fee associated and we're not able to drive the truck into the parking lot.

Kim S. 
Rating:
1.0

The person took a picture for safety reasons. I did not agree on this. Especially since i provided my driver license. I arrived 5min before closing. The person told me to drop the key in the mail slot. Then i got charged $20 convenience fees because i supposed to be late! Car did smell super like cigarettes.

Sascha H. 
Rating:
5.0

Friendly service, simple transaction

Andrew H. 
Rating:
5.0

Agent was friendly and clear in all instructions. Van was clean and in good running condition

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
1.0

Customer did not leave a comment.

Conrad P. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Just a little easier the returning truck system.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

marlon G. 
Rating:
5.0

Everyone was exemplary...this is the best u-haul office.

James M. 
Rating:
5.0

Really like that there was enough rental vehicles. One thing I would ask to improve on would be to have another staff member ring up for items or another employee to help rent out vehicles. There was only one person and there was a huge line.

LOURDES L. 
Rating:
5.0

Nada

Marco S. 
Rating:
5.0

The best 👌

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
3.0

put more gasoline, because they are going to charge you in any way!!!

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Rhodora M. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
5.0

I would not find anything to make it better. Thank you for your good service.

Alim K. 
Rating:
5.0

While process was very easy and efficient. Friendly, helpful staff.

VICKY A. 
Rating:
5.0

Customer did not leave a comment.

Connor S. 
Rating:
1.0

There's a ton of hidden fees that were not explained to me.

Chloe E. 
Rating:
3.0

I was pre charged $16 dollars for gas and I was told it was going to be credited when I returned the car with 1/4 of gas. I have pictures of how I received the tank which it was not at 1/4 and how I returned and the lady at the desk told me I was not getting the credit because I didn't returned the gas tank at 1/4. Sneaky about things. If there was a place to submit photos it would have been fantastic too.

DEYSI M. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
4.0

Everything ok gracias

Baltazar A. 
Rating:
3.0

Check out and check in took a long time.

Noha G. 
Rating:
3.0

Car was clean inside but dirty outside and cabin smelled like some pee inside. Sorry for that details but its true

DZIANIS Y. 
Rating:
1.0

Vechile was dirty and damaged

Chris L. 
Rating:
3.0

Insist that the tank be filled prior to returning, it would've cost me $10 to fill it, instead y'all ripped me off like $60 crazy. Used to love using uhaul but it's getting ridiculous the price gouging. What should've been a $60 tops rental turned into $123!

Sharon M. 
No reviews have been submitted for this location.

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