Customer Reviews for U-Haul of Hollywood

Rating:

5.0

Both of the employees staffing this location were very helpful and friendly. I recommend highly.

Rating:

1.0

I was over charged on my card $266.53 and on my bill it was under $200. Please reverse those extra charges!

Rating:

5.0

Thank you u haul for the easy rental yes I highly recommend or will rent again in the near future

Rating:

5.0

Very good experience. Easy to find location and the van was very clean and felt brand new. Easy check in and drop-off and friendly experience from everyone working there. Thanks!

Rating:

5.0

Great support staff!

Rating:

3.0

The return process wasn't very good, they were too busy.

Rating:

5.0

I’ve been to four different locations in Los Angeles. By far. This is the best location, fast and easy.

Rating:

5.0

Good people at a great location!

Rating:

1.0

Did not like anything about my experience with this U-Haul location. The check-in process took forever. The guy sitting at the desk said I had to do mobile check-in even though I selected desk check-in intentionally when reserving the van. I tried to do the mobile check-in but the webpage kept jumping back to a previous page for 10 minutes. The guy at the desk said he could only check me in on his computer as a last resort. I was running late for work and had selected desk check-in so my dad could pick up the van since he was going to be the one driving it. After 10 minutes of us trying to do the mobile check-in, we asked the front desk again to please check us in, he finally did and it took him about 45 seconds. It was very frustrating. We received the van, the take was at 1/4 full of gas. We returned the van at 1/4 full. And then several days later, I received an email saying there was a fuel refill charge since we didn't bring it back at the same level we received it. There was also a "late fee" they were "willing to waive" if we paid asap, even though this was the first notice I received on this (unwarranted) charge. I disputed the charge, received a call from presumably the same front desk guy, and mid conversation he hung up on me. There was some nasty brown sludge on the dash, but, we were already running behind so couldn't request another van. There was also a loud mechanical noise that came and went during the rental period Not going to use U-Haul again. I've used them in the past with no issues, but there were way too many issues this time around. Not sure what changed in the last 5 years, but a lot apparently with the way U-Haul currently operates.

Rating:

5.0

I always go here The employees are excellent and friendly.

Rating:

5.0

Staff was very helpful

Rating:

1.0

Couldn't even find parking for the 26 footer. Vehicles parked in all directions after hrs. I would never use that location again.

Rating:

1.0

They charged me extra payment for two days . But they told me 24 hours I can use .

Rating:

5.0

Easy to pick up and drop off. Truck was in great shape.

Rating:

5.0

thanks

Rating:

5.0

I got a text to check-in and clicked on the link. But it just went to the U-H website, with no link to check-in. That would have saved me a little time. But the woman who checked me in was very nice and efficient.

Rating:

5.0

Suppa, Caesar and Marcos are top tier professionals. I appreciated their wisdom, customer service and kindness.

Rating:

1.0

The owner is extremely rude. When I entered the store, she didn’t greet me. During the entire interaction, she acted as though she was doing me a favor. Her authoritarian attitude was extremely off putting. She was ungrateful for my business and seemed to resent me. When we were done, she threw the keys at me, and offered nothing in the way of instructions nor did she ask if I had any questions. Sie kept saying, “Use the app” (the location has no wi-fi & she acted very annoyed entering the data manually.) when I left, she was extremely sarcastic. The employees couldn’t have been nicer.

Rating:

5.0

Great customer service by manager !

Rating:

5.0

Very professional team.

Rating:

5.0

I rent all my vehicles from this Uhaul location! The staff is always very helpful.

Rating:

5.0

The equipment has always been clean and ready to go Staff is extremely helpful Keep up the good work

Rating:

1.0

The location changed. I did not get the utility dolly. It 83 miles until empty. I returned it with 103 miles and was charged extra.

Rating:

4.0

Great service, helped me with understanding how to use the new keyless technology. Thank you for making this a smooth experience.

Rating:

5.0

I had a last minute move of a couple couches locally. From the second I walked in I was greeted and welcomed, guided through the process smoothly and was on the road in short order. I was done in 2 hours and Marcos received me with the same professionalism and kindness and the lady who helped me earlier. Will definitely come back for all my moving needs

Rating:

1.0

I was given a truck that clearly either has not been maintained or has issues that were ignored. During my drive this truck began flashing the engine light, traction control turned off, the truck became extremely shaky and power was lost. Literally only able to go 30mph, downhill! After being stuck in the desert in 100°+ temps, we were towed to vegas and given a new truck. Fast forward to Monday, where I was called by the hollywood store manager and told the vegas location said there was absolutely nothing wrong with the truck and no refund will be allowed! Excuse me?! I would caution anyone before getting a truck from this location.

Rating:

3.0

Very crowded and hard to park

Rating:

5.0

Everything’s great. The people are good at this location. I always use them.

Rating:

4.0

The gentleman who was working that night was absolutely fantastic. He was one of the most courteous people I've ever worked with.

Rating:

4.0

Please fix your mobile app. The check-in experience ruined a good half of my day and it’s absolutely absurd that you had the problems that you did! Absolute trash and an embarrassment to your company.

Rating:

1.0

I called to make the reservation and specifically stated that I needed to transport something 10' long. They assured me that the 10' truck would work and after driving an hour and struggling with my items for over an hour, I had to return the truck. I now have to to start all over again when the person who answered the phone could have just told me that tje next size truck-for the same price-would be the better option. As for thr equipment being well maintained, the window rollup/down lever was missing the round thing used to rotate the lever making it hard to raise/lower the window. Lastly, they should not be renting out vehicles without gas in them.

Rating:

5.0

Excellent customer service.

Rating:

4.0

Please god update the app. If you’re going to require a dozen photos to be uploaded before checkout, make sure the locations have better lighting at night (app can’t read IDs with one sodium lamp) and put cell repeaters on the roof (2 bars ain’t enough. This was in the middle of a large city). Checkout took an HOUR. Return took 40 MIN bc the app can’t upload pics. Cmon yall.

Rating:

5.0

Well managed . Your employ although new was competent and helpful .

Rating:

5.0

I'm a totally happy camper!

Rating:

5.0

The employees at U-Haul of Hollywood were very professional, precise in communication, helpful, and kind. I would not hesitate to go to this location again.

Rating:

5.0

local staff was nice. corporate has nothing to do with my rating

Rating:

3.0

The location itself was fine the APP and the UHAUL BUSINESS ITSELF was ATROCIOUS. They had us upload the headshot and driver's license upwards of ten times over the course of an hour and would not let us rent the uhaul until finally we had to do a callback with a Uhaul customer rep who did their best to help us but we still had to stand at the Uhaul lot for over an hour trying to rent the uhaul and then they had us give a number of a third friend to confirm that we were human beings. Atrocious stressful one of the worst customer experiences of my life.

Rating:

5.0

Great service!

Rating:

5.0

Service is always great and the staff is all friendly. My only complaint is I started the rental with only an 1/8 of a tank of gas

Rating:

5.0

You guys are Great. Thanks

Rating:

3.0

The rate and the truck were great. The automated check in system takes a long time and doesn’t feel like great customer service.

Rating:

1.0

Bad overcharge

Rating:

4.0

Very simple quick and friendly transaction. Thank you!

Rating:

5.0

When I signed the contract I was told the rental was for 3 days. The evening I rented the trailer I was told I had to return the trailer in two days.

Rating:

5.0

Very efficient Mario and Thomas

Rating:

5.0

Supatra (Supy)was sooooo kind and helpful

Rating:

5.0

Best team and costume service

Rating:

4.0

It was fine.

Rating:

5.0

Everything went well very nice people at both locations in LA and Las Vegas