Customer Reviews for U-Haul of Hollywood

7,811 reviews

4550 Hollywood Bl   Hollywood, CA 90027
(E of Vermont Av)

(323) 666-7326

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(323) 666-7326

4550 Hollywood Bl
Hollywood, CA 90027
(E of Vermont Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I go to this location every week they gives very very very very very bad cars

Janat G. 
Rating:
1.0

Vocal, rude staff. I was literally forced to buy three packaging boxes or else the guy and his peer Sookie, wouldn't rent out my pre ordered pick up!!

Assaf I. 
Rating:
2.0

There were at least 10 people standing in line to get check in. When i received my truck, the door on the passenger side had no lock and there was a huge hole where someone had damaged the door. the door did not close.

David D. 
Rating:
5.0

The guy that was helping us, I did not get his name but he was so cool and easy to talk to. He was real, funny, and a good person. He made all of us comfortable and made the process easy. I hope that if he sees review that he has a good day.( One day we will get the box with the mustache. ) anyways he knew what he was doing and was very nice. Thank you for that.

Deana P. 
Rating:
5.0

Staff was good and efficient, appreciated their service. Thanks!

Joshua P. 
Rating:
5.0

The process to pick up was fast and also drop off,

Silvestre H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTEO L. 
Rating:
5.0

Customer did not leave a comment.

Paolo B. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
1.0

The line was super long and I lost a full hour of time. The staff was overall unhelpful and very short/rude

Rockne C. 
Rating:
5.0

The van we rented for the weekend went to pick it up and was dirty from the windshield to the inside. I would highly recommend you inspect your vehicle to every detail photograph every scratch bump nick that you find and make sure that you save your photos. When using the app to take your photos it does not save them to your phone. So when you go to check in your vehicleYour photos are not saved to your phone as proof that you sent them. Be sure to take photos outside the U-Haul application so you have proof of the photos you took and sent. This location is excellent their customer service is above and beyond all the time so I'm sure this was just a glitch. Although to get a dirty vehicle damaged vehicle when it's been reserved ahead of time is not acceptable. I will return to this location the manager is fantastic she has a great team and I'm sure this it's just a one time fluke. Just beware and protect yourself

Brian W. 
Rating:
1.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
4.0

Improve post return cleaning procedures

Antonio M. 
Rating:
1.0

45 minutes to check out a reserved trailer, with "online checkin" - why is it so complicated? SIte was not busy. 30 min to check trailer back in.

STEVE A. 
Rating:
4.0

Have the owner speak directly to us not like we aren't standing there. Also kept saying vehicle had to be back on time as they had another rental scheduled after us even as far as calling us to say they are there waiting. When we arrived there was 3 other unused vans sitting in lot and no family waiting for our specific van.

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Excellent costumer services

ALBEERO G. 
Rating:
5.0

Everyone on staff was helpful and knowledgeable, thank you!

Paul T. 
Rating:
3.0

Busy location, long lines. Not sure where to go when returning. Charged me for gas despite adding gas to vehicle prior to returning.

Rachel M. 
Rating:
1.0

dont use uhaul

john S. 
Rating:
5.0

Ok, so I was greeted by an employee that TOTALLY EXCEEDED any expectations i might have had. He was incredible, i was in and out in 20 minutes, he answered all my questions, anticipated my needs, and made my experience there incredibly good. I wish I could remember his name....Rene maybe? A name I would not have expected. He was fantastic and one of Uhaul's best assets. I cannot thank him enough as I had had a rough week and he was the first sign that everything would be ok. Thank you Thank you. <3

Sheri B. 
Rating:
5.0

I Liked the service

Edwin A. 
Rating:
2.0

Back of van was a bit dirty (light mud splashes). Checkout took extended period of time (30 minutes) Location was understaffed. Parking in the area is pretty limited.

Jared K. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

The lock mechanism on the sliding door does not hold the door down.

ronald d M. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Anirudh M. 
Rating:
4.0

the on-line check in isn't clear - I'd like to be able to check in on-line (mobile) and drive way - keys available without having to wait in line - I appreciate that might be a challenge - but a lock box system maybe - anyway - your team is always helpful and everyone was great!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Expedito N. 
Rating:
5.0

Customer did not leave a comment.

erick C. 
Rating:
5.0

Just what we needed! Fast & friendly!

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
1.0

Customer did not leave a comment.

Andylynn P. 
Rating:
5.0

They were good

KEITHAN D. 
Rating:
5.0

Was very convenient and easy check-out

MICHAEL B. 
Rating:
4.0

Everything was good for the most part. for better service the van's gas tank should be full so you don't have to guess and waste time when you returning the vehicle

Everardo B. 
Rating:
5.0

Been there for my first time renting a cargo van was very easy and fast.

Veronica P. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Monique C. 
Rating:
5.0

everyone was courteous. it was crowded and I had to wait longer than I would have liked but the agent said he was sorry for the wait and I could tell he was working as fast as he could.

Christopher T. 
Rating:
3.0

Customer did not leave a comment.

Viviana K. 
Rating:
5.0

Customer did not leave a comment.

Erlan R. 
Rating:
5.0

Customer did not leave a comment.

ARMEN B. 
Rating:
4.0

Customer did not leave a comment.

Vita M. 
Rating:
5.0

Manager Supa and her staff are always friendly , prompt , knowledgeable and accommodating .

bryan L. 
Rating:
1.0

The car I rent was dirty in the truck, it was wooden dusts on the floors. I paid the amount and bring back the same day within the hours I've been told and got charged 122 extra. This was crazy. So they want you to pay a premium so they cannot charge you later or if you want to pay less at that time you should know that they will try to charge you additional no matter what… I don't want to use Uhaul anymore.

Yagmur E. 
Rating:
1.0

The owner of this location was very helpful when picking up the truck in the morning. However, when I returned the truck that evening, I encountered multiple employees who were extremely rude, did not want to do their job, and tried to close the store early so that we could not bother them. This was some of the worst service I've ever received and I will not be returning.

Malcolm T. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Quick return friendly and efficient staff

JOSEPH PAUL C. 
Rating:
1.0

The lady who helped me rent the truck was rude and appeared bothered when asked questions about the rental. I would not return to this location ever.

Robert V. 
Rating:
1.0

Does U-Haul not train its employees on how to talk to customers? The lady at the Hollywood location was rude and not helpful. This experience combined with the reservation issues I had with the traffic and reservation department means I will not use U-Haul again.

Peter G. 
Rating:
2.0

Not friendly,. No interaction

RAYMOND B. 
Rating:
3.0

The price of a Uhaul rental is always great, and the customer service was good at this location. The truck is in need of attention though. The gate was difficult to move, the dolly and blankets were not secured in place, and the truck's interior was generally not very clean.

MIRANDA W. 
Rating:
3.0

The cab of our cargo van was COVERED in dog hair. It was really gross.

CHRISTOPHER W. 
Rating:
1.0

No one inspected the vehicle with me before I left. The “owner” just said it has 3/4 tank of gas and gave me a key. Never once stood up. The gas was half full and they charged me. He also lied and said the only had a 20 footer when they had tons of 10s at least 7 by my count. The “owner” rodalfo? Was a liar and a terrible rep for your company. I want a refund on my gas and the difference in vehicle size

kyle M. 
Rating:
5.0

Customer did not leave a comment.

Praveen J. 
Rating:
5.0

Customer did not leave a comment.

Mariano T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Cipriano M. 
Rating:
5.0

Customer did not leave a comment.

Irit L. 
Rating:
5.0

Customer did not leave a comment.

Anna D. 
Rating:
4.0

Very friendly and professional crew but you should Always check on the connections for your self

Ron S. 
Rating:
2.0

After waiting an extraordinary amount of time even though I did everything online, I failed to take a photo of the gas gauge. The tank was 1/4 full when received, I returned they claim it was half full & added $93 to my rental. You guys run a good scam, my 19.99 rental came to almost $200, what a corrupt & desperate move. What an illegitimate outfit. I will let everyone know you have to photograph & record everything or get scammed or better yet find an honest vendor.

William B. 
Rating:
5.0

Everyone were amazing excellent service!!!

Ana R. 
Rating:
5.0

fast and easy

LYNNE A. 
Rating:
1.0

Got a call from one of the representatives threatening to cancel my reservation if i didnt show up in 20 minutes. Without telling me before hand changed my pod reservation to a location 30 minutes away. Told me when i get there theyll have locks. They didnt have locks so i had to go to a cvs around the corner. When i checked dropped the van off, he took 15 minutes to close it our before he was texting on his phone while he was inspecting the van. Also asked me to move the van two more feet to the left so he could continue his text conversations. Unreal experience

ANTHONY M. 
Rating:
5.0

The woman who helped me was awesome! So friendly, funny, and helpful. Great experience. Also, love the 24-hour drop off!

MATTHEW B. 
Rating:
5.0

Overall favorable experience. I was not told to document the damage on the app beforehand. Luckily, they didn't make a fuss about a small scratch that was on the body of the box van.

Luis F. 
Rating:
5.0

Got the best customer service as soon as I walked in. Young man was able to work on the contract for me...that made me happy. Great van, nice rearview mirror, great engine...and the best "Excellent gas saver" just loved it. 5 stars +.

Alfonso V. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

Very very rude manager or owner! That lady is completely off her staff are scared of her you can tell. I wouldn't recommend this store to anyone even from free service!

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Returning the vehicle was the easiest. Thanks for having knowledgeable and friendly staff.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Excellent customer service both inside and in the lot. I will definitely be back.

Jennifer W. 
Rating:
3.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

The pick up area was not safe and my vehicle was not there I had to go to two different locations to get my vehicle 3 total in all waisted my time and stressful. There was a robbery at the first location

Toni J. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE H. 
Rating:
5.0

Excellent customer service! Clean new trucks and very easy check out and in. Only place I'll rent from.

Alexander R. 
Rating:
5.0

Customer service by phone were very helpful and patient in helping.

William C. 
Rating:
3.0

There are no signs to and where to drop it off. The young man cleaning the vehicles has absolutely no customer service training. I'm fact he was surly and abusive verbally.

DAVID A. 
Rating:
5.0

Keep up the good costumer service I received thanks

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

fern S. 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE A. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Thank you great service

Carlos C. 
Rating:
5.0

I was sent a receipt for my truck.

Elaine H. 
Rating:
2.0

When i picked up the team was on the ball, when I dropped off, I sat there twenty minutes before i was acknowledged, then i pulled up where i was asked so the guy could remove the trailer and say there for another twenty minutes while he was texting on his phone. I got out twice asking if i could help or if he needed anything from me.. he was like no, waved me off, and said something like; "you just chill in your car lady, i got this" i waited a a little longer then got out removed the trailer and drove away.. It was kind of ridiculous.. I would only pick up/drop off there again if like this time I ended up being rerouted after renting elsewhere on line

Jennelle D. 
Rating:
5.0

Customer did not leave a comment.

Ersin G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Branch manager is the best. and represents Uhaul in the best of ways. great job

Brian W. 
Rating:
5.0

Really quick and easy. The best experience I've had with U-haul.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

erin T. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
5.0

Great customer service.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Mehmet E. 
Rating:
5.0

The Owner (Stock Holder Dude) was really nice.

Dominic W. 
Rating:
4.0

Everything was great, no complaints.

JENNIFER N. 
No reviews have been submitted for this location.

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