Customer Reviews for U-Haul of Hollywood

8,093 reviews

4550 Hollywood Bl   Hollywood, CA 90027
(E of Vermont Av)

(323) 666-7326

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 666-7326

4550 Hollywood Bl
Hollywood, CA 90027
(E of Vermont Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Vechile was dirty and damaged

Chris L. 
Rating:
3.0

Insist that the tank be filled prior to returning, it would've cost me $10 to fill it, instead y'all ripped me off like $60 crazy. Used to love using uhaul but it's getting ridiculous the price gouging. What should've been a $60 tops rental turned into $123!

Sharon M. 
Rating:
5.0

Digital checkout did not work

Charles S. 
Rating:
1.0

They have hidden fees that they don't tell the customer

sarah M. 
Rating:
5.0

I have a great experience with the staff at the 4550 Hollywood Blvd location, that's why I always rent from there.

Nsilo W. 
Rating:
5.0

Quick turnaround, easy and clear instructions, friendly staff!

NATHANIEL E. 
Rating:
5.0

Customer did not leave a comment.

susan P. 
Rating:
3.0

I was charged $18 for gas but I put more gas in than than there was originally.

Desiree L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Everything was perfect.

José Alberto D. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
5.0

Nada todo bien , buen servicio

Marco S. 
Rating:
5.0

Very nice people

Teresa J. 
Rating:
5.0

Customer did not leave a comment.

SergioRafael L. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
3.0

The person that was supposed to clean the cabin did a lousy job. More importantly, whoever answers the phone number associated with this branch is severely undertrained for her job in customer service.

Menachem H. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

More availability of more fuel efficient vehicles would be preferred

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

They took too long to attend the people and not very well trained!

Elder G. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

saul G. 
Rating:
5.0

None

ARTURO C. 
Rating:
2.0

Brakes wasn't checked, and they gave a car with safety issues. Rear left tire was empty. Wipers are dead to and this are all about safety!!!

GLEB M. 
Rating:
5.0

EVERYONE on the entire team was friendly from pick up to drop off, very seamless experience.

Albert S. 
Rating:
5.0

Is perfect

Daniel N. 
Rating:
5.0

Best U-Haul in California!

Christopher H. 
Rating:
5.0

Keep up the great work!

Keldrick R. 
Rating:
5.0

Customer did not leave a comment.

Toni Z. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
4.0

Customer did not leave a comment.

Wade D. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

I had it wait for an hour to get help and the guys at the register they talk to much it should it take 45

Oscar B. 
Rating:
4.0

Clean the outside of the vehicle and make sure there is gas in it and not hand it off to the next person with only 8 miles of gas. Making sure all equipment that was requested for the vehicle is there.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

The system was down nation-wide and I had been redirected to this location from the Arapahoe location. Every one was stressed and upset, but at the Hollywood location things went way smoother because the staff was friendly and stayed calm. The manager at the Hollywood location was great at getting everything and everyone working as smoothly as possible. Don't know her name but she is an older Asian woman, with light brown hair. She runs a tight ship and even though she had to be real and inform us that we might not be accommodated she did everything she could to help and keep us satisfied. She is an asset to your company. She was able to get me a truck. So I was happy. By the way, the windshield wiper fluid in the truck needs to be refilled. It was empty. Cheers, Micahel

Miguel L. 
Rating:
2.0

The inside staff behind the register were very unprofessional. They were short with me, very uninviting, stopped in the middle of helping me to have conversation (that was unnecessary) amongst themselves, talked far too fast for me to understand anything (then looked at me as if I was stupid when asked to repeat) and talked poorly about a customer in front of my face right when the customer walked out of the door, very distasteful. The two gentlemen that were outside were very lovely. One guy had a hat on and the other had longer hair, they are the reason that I wasn't completely fed up with the experience and they are doing great. I work in customer service currently and I have for 7+ years now so I understand the frustrations of a job like this; I even have a high tolerance for BS but this was actually awful. Shoutout to the two dudes outside, I would only go back if it was them working and not the other taller guys behind the register.

Carina W. 
Rating:
5.0

everything worked out great, my inshore experience was better this time than last, I have to say you have the moving business made easier with you... thank you Anthony

ANTHONY V. 
Rating:
1.0

I said I don't need insurance for trailer but they put it anyway and for 10 minutes they charged me for whole day !

Vahan V. 
Rating:
2.0

Transmission poor. Waited 20 minutes to check out.

John E. 
Rating:
4.0

Customer did not leave a comment.

Sung P. 
Rating:
5.0

Thank you very much! The process was easy from check-in to check out. Grateful the agent/collaborator there was here to help for the check out on the uhaul app. If he wasn't there to help, we wouldn't have been able to do the self check out online.

Arielle D. 
Rating:
5.0

Customer did not leave a comment.

Ryce H. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
1.0

The customer service employee was nice and understanding. But your whole website, app, supposed 24/7 reservations are lies, misleading and a scam.

Jennifer B. 
Rating:
2.0

Customer did not leave a comment.

Eric H. 
Rating:
2.0

The overnight lot was almost full on a Tuesday, I was charged $20 bs fee for a $14.95 rental. This seems excessive and calling was no help. Manager said didn't you see the sign, actually the lot was full I didn't see the sign. Just charge 34.95 instead of this bs fee.

Ari F. 
Rating:
4.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

NAOMI G. 
Rating:
4.0

The employee who hooked up the trailer did not properly attach it to the ball. On or way home from picking it up it came loose going over a speed bump. Luckily we were going very slowly in my neighborhood and no one nor the trailer were injured. It could have been a real disaster if it happened on the hwy. Sorry it took me so long to communicate this with you. But I thought it was very important!

Rhonda R. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Great equipment

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

VAN J. 
Rating:
5.0

Customer did not leave a comment.

Marques W. 
Rating:
4.0

Customer did not leave a comment.

TIM W. 
Rating:
5.0

Excellent service and nice people

Luis O. 
Rating:
1.0

Location is a mess. Vehicles everywhere with no obvious place for customers to get in and out. Staff is harried and chaotic. I asked staff how to return after hours and somehow no one mentioned an additional service fee. Broken uhaul location. I won't be returning.

Don T. 
Rating:
3.0

The vehicle I drove needed a alignment check, it was scary to drive on the freeway. Also, I had to keep the truck for two more hours and I was charged double for all items that I rented, it would be nice if it was explained in advanced, my prposed bill of $110 ended up with a $300 bill. I should have paid for a moving company instead.

Julio A. 
Rating:
5.0

Place is awesome. They're very professional, friendly, and helpful. Thank you for doing what you do!

Christian D. 
Rating:
5.0

Customer did not leave a comment.

lopez S. 
Rating:
1.0

Use dashboard computer to check fuel level, not only arrow indicator. It was 45 miles to empty, I've drove 18 miles and refuel van for 2 gallons and after that was shown 55 miles to empty on computer. But the arrow indicator was shown on lower position before I got it. That how I got $39 charge for fuel service fee. To get a car for few hours and get scammed. That's how u working. Thanks

Dzianis Y. 
Rating:
5.0

Customer service was amazing Thank you

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Roberto O. 
Rating:
5.0

Please, do a full inspection of the UHaul truck & make sure to fix all things before renting them out. The window lever was missing its knob. Also, the engine light was on.

Darrie R. 
Rating:
5.0

Renee the gentleman that served us was fantastic and I hope to deal with him again! You should give him a pay rise.

Jemma G. 
Rating:
5.0

Customer did not leave a comment.

jhony S. 
Rating:
5.0

Great equipment

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

Every employee was courteous and professional and they all deserve raises! Customer service was excellent. However, there needs to be a fence around this location. There is a large, violent homeless population nearby. We saw human shit in the back of one of the trucks, and I can't imagine this is the first time that has happened. Thankfully the truck we rented didn't have a cut gas line, as we heard other customers complaining about. This is not a safe environment for your employees and customers! These guys do not get paid enough to shoo away meth addicts and clean up after them. If you knew the neighborhood you would realize the homeless problem and know that an open lot with open trucks is very inviting for them to sleep, sell themselves, use drugs, and use the bathroom. Although I did not see needles laying around, I guarantee this is because employees cleaned the place before opening. I would not be surprised if this is a daily thing for those poor workers. Why are the trucks not locked? I used to work nearby and we gated our parking lot every night to avoid this. I highly recommend you do the same. It really leaves the impression that U-Haul does not care about their employees. Do better!

Lauren G. 
Rating:
4.0

Customer did not leave a comment.

Saul R. 
Rating:
5.0

Friendly, knowledgeable staff made our move a breeze. It was one stop shopping for everything we needed. Thank you for the excellent service.

Beth W. 
Rating:
5.0

Professional service,would definitely recommend

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

Mercy J. 
Rating:
5.0

Front desk staff should keep personal conversations private, but other than that, they are good at their jobs.

Michael D. 
Rating:
4.0

Deodorize cabins between customers?

Mark L. 
Rating:
5.0

Customer did not leave a comment.

arsen U. 
Rating:
5.0

I didn't get a name but the gentleman working the front was helpful and efficient. Give me some love.

Huey B. 
Rating:
4.0

Customer did not leave a comment.

Oren G. 
Rating:
5.0

Customer did not leave a comment.

isauro L. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

The corporate policy of providing a heavily discounted reservation price with no bearing to the real final full cost must be fixed asap. This is a crime worthy of investigation by regulatory authorities. We are considering taking it to state and federal officials. ** All of the equipment and all the other personnel were excellent. We like UHaul. We're longtime customers. But there were two huge problems with this rental: the reservation price and the rep. at the store in Rockville. We will be exploring a small claims court filing or arbitration.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

PARMINDER D. 
Rating:
5.0

Great equipment

LUIS C. 
Rating:
5.0

Outstanding customer service and care!

Wiley A. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

CARYL T. 
Rating:
5.0

Great Experience!

James B. 
Rating:
4.0

I don't know if this can be fixed, because of the location, but the lack of customer parking is frustrating.

Tyanna D. 
Rating:
5.0

I was supposed to pick up the truck and trailer in north hills but last minute you changed my reservation to over 40 minutes away. The people at Hollywood were perfectly nice but very inconvenient.

Jason G. 
Rating:
5.0

Yes!! The owner was amazing and very kind and understanding. Will go to her again when need a uhaul!

Fatima J. 
Rating:
5.0

Great team at this location. Friendly, attentive, and efficient.

Guy P. 
Rating:
5.0

Excellent service

LUIS C. 
Rating:
4.0

Replace your IT infrastructure, it's still painfully long to check a vehicle out

STEVE A. 
Rating:
4.0

I tried renting truck through app upon arrival I had to confirm my information over and over then for it to say do it over the counter so frustrating lost an hour. It was supposed to be time saving ended up spending more time on the phone then in person

Ivan C. 
Rating:
1.0

Found a condom wrapper in the cab. Called and the personnel from uhaul Hollywood could care less. He was real rude and should not be in customer service. He is a discredit to uhaul. They put the level of gas at full tank, lie! It was 3/4 tank. I took a picture and told the uhaul rep from the hollywood location and he could care less. So not only did i find a condom wrapper (disgusting) but also being charged for a quarter tank more in gas is criminal!

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Ittichai P. 
No reviews have been submitted for this location.

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