exelent service ,
alejandro bCustomer Reviews for U-Haul of Huntspoint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Benny and the staff did a great job
Raymundo Mgreat
Adekunle PFast & easy process customer service was great highly recommend to anyone who looking for a fast process on renting a uhaul.
Vinny RNothing.Thanks for the service!
Wilmer SBenjamin helped us when we returned our vehicle. He was informative and efficient.
ARIEL RU-Haul was way more expensive than I anticipated but it was an emergency situation. Getting the truck was relatively simple. Returning it not so much. Customer service was helpful and friendly over the phone but I was told one thing and had to call back to get a refund. Customer service in store was not good but the outdoor representative was helpful and polite. Overall, I couldn’t see myself suggesting U-Haul to someone who was moving.
Steven SExcellent workers, Thank you for the help and showing me everything.
Jacqueline PTruck interior was dirty dust,.outside was dirty needed a wash.
Yvette HNeed more PROFESSIONAL 😫 workers with PATIENCE, and PLEASANT. WORKERS NEED to understand having a job is a blessing 🙌 🙏 and everyone is NOT👎🏿DISRESPECTFUL. EVERYONE can't understand 😪 computers skill, and having an attitude to help someone 🙄 who needs help, it's your job to help in whatever way and be patient and help. I don't know if I want use you company again. I have been a customer for many years, but had a bad experience on Saturday May 30th 2026. PROFESSIONAL is the KEY 🔑 for your workers, ATTITUDE, PLEASANT, KIND, AND PATIENT.
ELLINE FThe process relatively easy and the Customer service I received from Mia, (I think that’s was her name) was 20 out of 10 - SUPURB. No matter how many times I called, ( which I did a few times) she was always pleasant, helpful, actionable and knowledgeable. The only thing is I was a bit confused as to the actual mobile pick-up as I was paying and another person was driving. The video only shows you if your the driver- how to mobile pickup - but not when it’s separate. But I figured it out, after about 15mins. Then I got a little bit of anxiety, because I was entering my information after adding the additional driver - (when it should just say - add driver, I kept going in and out of that screen, because I’m like l, “additional, there’s only one driver”… So it took me a minute to figure out that even though I’m on the app, the verbiage is a bit off - and this is where I add the driver who is the only driver. Then he was sent the code, uploading the license part was easy; however, this is another section to fix, because it was like no movement along the app and it should’ve had a message to wait with a brief explanation as to the actual driver - not the person paying - but the driver, now needs to download the app and proceed from this point. The drop off was a bit tricky, because we were first thinking we need the same code used to open and retrieve the key. It took some time to find the drop box. The video for this section doesn’t quite match exactly as to why you need to do. But we got it done and ultimately, I would use UHaul again as well as recommend. However, beware of the 3rd Party Moving Help… When selecting- it die give options for times or nothing. You have to pay first. The issue I had with that is that after I paid, I then get a freaking text message from the organizer - telling me me there no availability. So why did you service show up on the app. Then he tells me if I cancel I get my refund right back. NO YOU DONT. I used my credit card and now my available credit decreased and I have limited funds to book another moving service and they ain’t cheap. So BEWARE and use at you own risk. Then there’s no number listed for non of the service providers. You don’t get nothing until after you pay. There should be a number with instructions to text with any inquiries - so the client can know if the time available work for them - since they do not have that option before paying. What I see happening is that, this service is created in a way so that you pay first and if you don’t get the time you want after the provider contacts you - when given a time, you are more likely to just take what is given since you already paid - and knowing that the charge will remain pending - even if you don’t provide the payment code (now that is a good add on). FIX THE MOVING HELP SERVICE BECAUSE IT AIN RIGHT.
Edward SNothing much
SETH OA lady name Tiffany treated me so horribly. Her customer service made me not want to ever rent from here again. She didn’t help me with my needs. Instead she lied and said she was a manager and did not want to assist me or transfer me to anyone that can help me. She also hung up on me. I returned the truck a hour before the due time and she charged me all the way until the next day 7 am. And told me it was a me problem and wouldn’t refund or check the cameras.
MICHAEL BFirstly, Customer service was perfect during pick-up and drop-off. The problem was the actual vehicle. To first look at the inside of the vehicle, it looked clean. But once sitting in it....... it was disgusting. It was filthy. The floor was clean, but the dashboard, cup holder area and the steering wheel was disgusting. I used 6 disinfecting wipes and the steering wheel was still dirty. Not to mention the wretched smell inside the cabin. It smelled like dried up vomit. Especially the passenger seatbelt. In the back of the truck, there were a few stains that look like dried up liquid, but I'm not totally sure what it was. . As you can see, I do have a history of using U-Haul services, but NEVER had this experience. This is the first time I rent from this location and will probably be the last time. The other problem was that I had a bit of hard time starting the truck. It didn't start on the first attempt. Not sure if that's something to look into.
MONIQUE DThank you Benjamin & shop worker for cutting off lock that was installed improperly without damaging my rear bumper,,,,,,,,Great job guys..........Thank you
DONALD JThe worker Benjamin was very helpful, knowledgeable and assist in me in understanding more on how to make sure I tow t safely. I appreciate the time he took out.
ELPIDIO DThe team there was amazing and so friendly
samuel lSon muy amables, serviciales y profesionales, los recomendaré
KEVIN GStaff are always at your need and very helpful when renting at this location the customer service is awesome
JON LGREAT
Adekunle PYour employee name is Benjamin. He is have no respect for your customer. He’s very rude.
nafiquer rCustomer service was excellent recommend to family or friends
Jose CWhen i picked up my equipment the employee was friendly. And explain to me the expectations of the state of the equipment being return.
Ralph OFriendly, Helpful, respectful, knowledgeable Team Appreciate your Hard work , Dedication
TYRONE JThe employee need to communicate with the customer more, the guy closed out my account without advising me I have been using U-Haul for about 3-4 years I have never returned it with low gas and today I had a problem due to staff change.
Jonas HNothing.
LISSETTE DMiss Nia was very great I would recommend anyone to go to her!!!!! The store was great that particular Uhaul location has the best people's there!!!!!!
ROBERTSAMUEL HEvery thing was perfect
Juan MExcelente
Jorge LThe guy who checked me in and provided the keys to the truck was very helpful and professional. I will continue to get my trucks from this location because of the great customer service it gives. Thank you.
Louis SAlthough he didn't treat me badly, he verbally abused the person in front of me unnecessarily. If a staff member doesn't have the patience to deal with people, they should find a job other than customer service. The employee's name was Benjamin, and his ID was on it. Another issue is that if you require online check-in, and someone checks in online, they have to do it again when they arrive at the store, even if they have the time.
HENRY GEasy access to there rentals
Roberto SThe Nia helped me through the whole process since this was my first time using this service! She was so nice and patient with me! I give her a 10 for excellent customer service ❤️
Diana JStaff can have better customer service .
JASMEIRY PGood
JOAN AStaff member was very polite and skillful
Alberta bNia Adams
Coulibaly SEs muy buen servicio el proceso en línea
JOSE FGood
JOAN ANothing at all
Albert R👍
PABLORENE AFix the trucks properly. My truck made a tire rubbing sound when turning the wheel to the right.
William Meverything was good … representative were good but just needs to speak louder and clearer so we wont have to ask several times to repeat themselves..,thank you for the service
Mildred BPerfecto gracias
JOSE GExcelente
SEGUNDO LCourtesy front desk help. He made sure I had everything I need and made the transaction run smoothly.
Yolanda J"The vehicle inspection was completed thoroughly; the equipment is in excellent mechanical condition and ready for service. I have utilized this location for several transactions, and the experience improves every day. Their commitment to safety and maintenance is exceptional, making them my premier choice for reliable, high-standard professional equipment."
MOISES MServe coffee/tea/hot chocolate with sugar free/sugary cookies.
GEORGE MLove the service I’ve rented from you guys for years keep up the great work
FUAD AThe staff member could have been more polite.
CHARLTON SProfessionalism doesn't exist at this location
Andre REasy access, easy pick up and easy return. In and out. Pretty cool. People were chill and themselves. Affordable also.
Nathaly LInconvenience with the one way direction coming out of the place makes it difficult you waist a lot of time turning around also mobile pick up you still need to go inside and the verification process take too long also especially if you a returning customer I find it to be a waist of time . Mobile pick up should be like picking up a car on Turo quick fast and easy
MAXIMO TNo nonsense, easy 4 hour rental.
Ralph PThe person that attended me (I didnt get his name) was so friendly and welcoming and willing to help me even though I chose the mobile option. I really appreciated it. He made my experience at this location all the better! Thank you to him!
Erika RThank you first l would like to thank the person who helped me with the cleaning that day for 03 /30/2026 before I use the truck next time make sure to clean the truck
Lassina TGreat experience overall nice and efficient helpful and come way quickly
Todd KYes im recommend
david rJay Was a very helpful representative. He was patient and explained everything thoroughly and I appreciate that.
ROBERT D