Customer Reviews for U-Haul of Indio

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Indio

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Teresa A.
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I made reservations for the Cathedral City location. UHaul changed the location to Indio which is about 20 miles difference in location to our house. When we checked out the truck, the rental agreement said we had 1/4 tank of gas in the truck. When we took possession of the truck , the tank was empty. My husband went back into the store and they looked up the return information and it showed that the tank was empty. We had to go 8 miles out of our way home to get gas at the closest location. The price per gallon at the location we had to get gas was about 30 cents a gallon more expensive than at Costco (on our way home). We were charged for extra mileage due to circumstances beyond our control.

saul C.
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My reservation was not in the system when I arrived after waiting on the phone 25 minutes and no one picking the phone back up I called back gave a portion of my info and then i was hung up on them I called back in which they assured me u was in the system then I show up and reservation no where to be found

DOUGLAS C.
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GREAT

Guadalupe E.
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Great job U haul staff

Douglas C.
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Customer did not leave a comment.

christina C.
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Very unorganized process. No Discount for changing reservations at the last minute on me, no apologies

Leslie M.
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The check in and check out process at this location and hours of business is better than anything else in the general area. I will choose their location again. Plus they have lots of tricks.

Gerald W.
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Customer did not leave a comment.

JACK L.
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Your lot person, Freddie, was especially nice to deal with when I returned the trailer. Thank You

Gerard K.
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Brake and turn signals worked. When it became dark, the running lights did not work. Safety issue!!!! This trailer should have been out of service.

Patrick R.
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Perfect again.

Jim H.
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People knew what they were doing.

Jeffrey G.
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Customer did not leave a comment.

Howard S.
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Customer did not leave a comment.

Gerald H.
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Customer did not leave a comment.

EDWARD B.
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Great service. Fast and easy.

Patrick R.
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Perfect every time. Thank you, Red

Cynthia T.
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The staff is very friendly they help me move a huge armoire piece of furniture. From one truck to the other and the people at the check-in are really nice. And the new general manager was exceptionally polite and professional. I think someone actually noticed. That I rented a truck there several times in the past. Several months they make it a very painless experience. When you're in a painful position of moving.

Cynthia T.
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The brakes were going out was the only problem the employees are really great. They're very friendly and very helpful and the trucks are very clean. That's the reason I'm marked. Know about the equipment It was clean. But like I said. The brakes were going out.

Albert V.
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One worker 5 customers waiting and she had to put trailer on truck. Sad that a female had to do a man's job.

Susan B.
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Customer did not leave a comment.

Stephen V.
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Customer did not leave a comment.

lance B.
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Nothing...perfect as is....

Robert B.
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Customer did not leave a comment.

Patrick R.
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Always perfect. Thank you, Red

Sherry L.
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They over charged me for miles that I didn't use I even left the truck with more gas then I got. I had to go in to tell them and was able to get my money back but now I have to wait to get the money back on my bank card that is not right they are going to do it to the next person that doesn't look at the mileage before they leave very upset with this place

Robert L.
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Customer did not leave a comment.

Clifford D.
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Customer did not leave a comment.

Michael L.
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Very professional and efficient service experience (as always)......Thank you

Martin M.
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Customer service is great , knowledgeable, courtesy great crew .

Patrick R.
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Perfect again

Noreen M.
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All agents were ready to help - showed us where to put the trailer and checked up in fast and efficiently- had the email before we left

Gabriel J.
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Little bit more customer attention

Patrick R.
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They are the best. Thank you, Red

Mark W.
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Friendl helpful staff

Juan A.
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Customer did not leave a comment.

Gerardo M.
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Great place as always. Jerry was awesome !

Catalina A.
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Always best customer service

Patrick R.
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Once again, the team did a great job. Your loyal customer, Red Ralls

Ashley B.
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Original truck they were going to give us had a head light out and was very dirty. The second truck was better. There has been a time that we got a u-haul from this location that felt like it was going to fall apart while driving it past 35 miles an hour.

Terry W.
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I feel like they really don’t utilize the pre-check from from the web site.

Todd S.
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Customer did not leave a comment.

Benjamin W.
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Customer did not leave a comment.

MILTON M.
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Check in is very long !!!!!!!!!!!

Ramona M.
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Customer did not leave a comment.

Anne H.
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Customer did not leave a comment.

dave t. | Overall Experience |
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Good place

Dennis G.
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Customer did not leave a comment.

joseph F.
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Coffee in the morning

Paul K.
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The wait to complete paperwork for pick up and return was a bit long.

David C.
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Customer did not leave a comment.

diana C.
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The customer service was good and the location was good. The truck was not clean, the front window was dusty and dirty as well as inside the truck on the floor and dash board.

Manuel B.
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Electronic check in should be a better process. Still had to wait in line for 20 mins and then another 15 to get vehicle. Also truck drivers door had major air leak. When driving down freeway it sounded like it does when you open your window a little bit. Couldn’t hear my wife in the cab it was soo loud. And yes, Door was shut all the way and window was all the way up. Seems door itself is out of adjustment.

William B.
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Very easy process for drop off.

Thomas K.
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Customer did not leave a comment.

luis B.
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I orginally ordered a Furniture Dolly on the phone and when I get there to the office, The girl at the Counter advised me they had none and if i wanted one i could BUY IT. Was very much needed for the move today

Jesus C.
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I was charged an additional $20 but not sure why!!

John K.
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Customer did not leave a comment.

Joseph C.
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Customer did not leave a comment.

DOUGLAS C.
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Awesome Crew!

Gregory F.
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Our biggest issue is with U-Haul company not this location. We ordered our trailer online yet when we arrived at the location to pick up we had to wait in line for 30 minutes - there was one person behind the counter working two computers - she was a delight however there is no benefit to ordering online as all the info had to be given again and there was no express line for those who did order on line.

DOUGLAS C.
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Customer did not leave a comment.

Kevin A.
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Pay attention to the job you’re doing. Both gas and mileage incorrectly listed on contract and caused my time to be wasted.

Jordan M.
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The sales rep was very polite and proficient at her job and made it a quick check out . Upon return I was Greeted by the staff and made it quick to return . Best Uhual I’ve been too and I’ve been to a lot !

Troy M.
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Customer did not leave a comment.

joseph B.
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Nothing- it wa perfect

Patrick R.
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Always perfect. Enjoy the employees. They are results oriented.

Andrew M.
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It was very helpful to me that they stay open later then most . The sign in / out was fast and easy, and the truck was great !

Juan B.
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Get more help

Mark S.
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Customer did not leave a comment.

Patrick R.
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Perfect again. Thank you, Red

Michael L.
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Great rental experience. It’d be nice if once you’ve rented at this location, your previous personal info would be saved in the system. That way u/haul would be able to just pull up your previous visit, which would speed up the “data entry” process at check out.

Christopher C.
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Great staff and really helpful.

VICENTE M E.
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Customer did not leave a comment.

Michael T.
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Customer wait time is ridiculous.

Keith S.
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Customer did not leave a comment.

Gregory C.
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The trailer we chose was perfect for the job and was in superior condition. Looked like new tires. The staff in Indio and at Hawkwood in Calgary were very good and incredibly helpful.

Stanley G.
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This U-Haul explained and clarified every detail of my rental in an understandable way.

Silvia G.
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The truck was jiggering and I felt it was going to turn off on me.

Randall R.
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Customer did not leave a comment.

kerry M.
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Super fast and such a different experience from the Newport Beach location. I was surprised how easy it was.

Danny G.
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Awesome

Ramon D.
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Customer did not leave a comment.

Leonard B.
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Need more customer service computers they where slow computers

Michael M.
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Customer did not leave a comment.

Reginald R.
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Great customer service all around! Excellent job

Samuel C.
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Allgood!

William F.
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The employees were friendly and helpful. This is the second time our family used this U-Haul location. Keep up the good work.

Charles S.
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Customer did not leave a comment.

Michele W.
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Customer did not leave a comment.

todd K.
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Customer did not leave a comment.

Silvia I.
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La persona que nos atendió fue muy amable y muy atenta en su trabajo

Cecil B.
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Customer did not leave a comment.

Travis B.
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Understaffed, kid at the desk had bed head and disgusting finger nails. He was nice as could be, but didn't know what he was doing. The store was freezing cold. The first two trailers I backed up to had a low tire and then non-op lights. Inside trailer floor was visibly clean but got black crap all over my bedding.

Dolores M.
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Customer did not leave a comment.

curt F.
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I don’t know.

James H.
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Customer did not leave a comment.

George M.
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Customer did not leave a comment.

Juan G.
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the personal it's very kind and help full thanks the excellent service

Adolfo W.
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I waited In line for my rental almost 45 minutes. The workers were nice. I actually did call another local rental place but unfortunately they didnt have the truck i needed otherwise This location would have lost my business for the day. When people are moving, time is money. Just keep that in mind. Get them in and out so people can carry on to tackle the most dreadful task at hand, moving, the rental process should be the easiest part of their day.

Patrick R.
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Thank you

Darryl A. | First Impressions |
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From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!

Patricia P. | Overall Experience |
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This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Mary H. | Overall Experience |
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Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!

Dave J. | Overall Experience |
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Thank you

Nicole H. | Overall Experience |
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Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.

GLEN J. | Overall Experience |
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U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal

No reviews have been submitted for this location.

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