Customer Reviews for U-Haul of Kissimmee

5,719 reviews

2021 N Main St   Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

(407) 932-0299

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(407) 932-0299

2021 N Main St
Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Adneer G. 
Rating:
5.0

We are two seniors who lost our home, almost everything in it and our car in Hurricane Ian. We had just one day to salvage the few items we had left in our apartment, and desperately needed a van because Home Depot canceled our reservation for one of theirs at the last minute. If it had not been for Uhaul of Kissimmee I honestly don't know what we would have done. Besides being able to secure the van, the customer service we received was exemplary - something we really appreciated because we were already so stressed and my 78-year-old husband (a disabled Vietnam Veteran) was in a lot of pain that day. We would particularly like to thank Tamir and the young man who checked out the van after we returned it, for their kindness and professionalism. Thanks also to the young man who called us at the end for his understanding as well. Because of service like this, we won't waste our time dealing with Home Depot next time. Going straight to Uhaul.

Anita D. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Juan F. 
Rating:
5.0

El equipo de Chris muy buenos

JOSE M. 
Rating:
5.0

You guys have everything

Angel P. 
Rating:
5.0

Customer did not leave a comment.

julio C. 
Rating:
5.0

The guys working there were friendly.

Julio B. 
Rating:
5.0

La atención muy buena y el equipo de Chris como siempre excelente

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Emilly V. 
Rating:
5.0

Customer did not leave a comment.

nuria M. 
Rating:
5.0

The whole process was so easy. The gentle were knowledgeable and just as easy it was fast. I wanted a van but got a truck and it worth it in the end. First time ever renting a truck and honestly was amazing. Thank you

Desiree R. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Everyone who works in this uhaul is so nice and helpful

sandra B. 
Rating:
5.0

Very courteous and soft spoken young man. Can't remember his name but, I appreciate his patience also.

Kaddyana D. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN O. 
Rating:
3.0

Nothing at this moment

Marlene V. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
1.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Gilbany S. 
Rating:
5.0

Nice and very professional team.

Diogenes M. 
Rating:
5.0

Customer did not leave a comment.

janio D. 
Rating:
5.0

Customer did not leave a comment.

Delia A. 
Rating:
5.0

Excelente empleados como servicio al cliente no se el nombre se que es hispano de pelo largo 👍💯

Lissette B. 
Rating:
1.0

INSPECT the CONDITION of the vehicle BEFORE renting! Vehicle was unsafe to operate and unfit for rental unbeknownst to myself. Bald tires led to A blown tire on Interstate 95 North almost causing life threatening accident in South Carolina while transporting vehicle. Stranded for 4+ hours. Straps on Vehicle Transport were also defective as the clamps arbitrarily moved and slid off tires inbetween EVERY fuel stop needed during relocation drive....6x this happened. Extremely negligent in every aspect of rental. UHAUL DID NOT THOROUGHLY INSPECT VEHICLE OR CAR TRANSPORT BEFORE RENTING EXCEPT FOR LIGHTS..... OF WHICH I REQUESTED, otherwise this vehicle would have never been rented for a 1,100 mile move let alone a 3 mile move. Also, Appointment to pickup vehicle was 11/4/22 at 7am, manager did not show up at rental location to open facility until 8am while other employees, customers, and supply semi truck waited in parking lot for manager to arrive. Very unprofessional operation.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

INGRID E B. 
Rating:
5.0

Customer did not leave a comment.

Sunasia D. 
Rating:
5.0

Very professional and and patient only was used to driving a small compact car they were patient and showing me how to sit in the truck cuz I got nervous they let me sit there as long as I needed to thank you very much

Stephanie L. 
Rating:
1.0

Appointment to pickup rental was 7am, Manager didn't show up at facility until 8am. Truck was NOT inspected and was unsafe and unfit to drive 1,100 miles rising a vehicle in a Vehicle Transport Carrier. I did NOT find out HOW UNSAFE this vehicle was until a tire blew out on Interstate 95 in South Carolina. Both right rear tires were BALD, EVERYTHING IS DOCUMENTED WITH PHOTOS. One tire blew out almost causing a major accident as I was also pulling an Auto Transport. Emergency services did not show up for 4 hours. CUSTOMER SERVICE would not return phone calls with ETA for emergency services. South Carolina Highway Patrol showed up secured scene. I filled a claim because there is ENTIRELY Too much information to write here, plus, if Legal Representation is required, I've been advised NOT to disclose anything but the basics on this review. Brackets and straps for Vehicle Transport Carrier to hold car did not work, continually coming off, of which I didn't find out until 50 miles into trip.

Robert S. 
Rating:
4.0

All went well

Bob S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

I finally got a truck at this location, which was the 3rd one! The first called and told me my rez was moved to the 2nd. The 2nd closed early and CANCELED my rez. Seriously?? But the 3rd location was excellent.

Dawn A. 
Rating:
5.0

Customer did not leave a comment.

Grisel E. 
Rating:
5.0

Customer did not leave a comment.

Daniela C. 
Rating:
1.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Ronney F. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

The gentleman who attended was very helpful and considerate. He was also very professional in explaining how to maneuver the trailer as it was my first time driving with a trailer. I did not get his name unfortunately, but I was extremely pleased with his service at pick up and drop off!

ANA A. 
Rating:
5.0

Profesional people.

Edwin N. 
Rating:
3.0

Small lot with no parking. Very easy to get blocked in by other people. The person who checked in the truck was nice and helpful but that's about it.

Juan D. 
Rating:
5.0

The team is very nice.

Fabricio P. 
Rating:
5.0

Customer did not leave a comment.

Jackeline N. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

GILBERT C. 
Rating:
5.0

I had excellent experience, got the hitch installed all within 90 minutes. Great service!!!

Simao C. 
Rating:
5.0

Customer did not leave a comment.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
4.0

Rent out a truck that actually runs properly

Dakota B. 
Rating:
5.0

Customer did not leave a comment.

Sacheiry P. 
Rating:
5.0

Customer did not leave a comment.

jenifer S. 
Rating:
5.0

Mil gracias al equipo de Chris, siempre con buena atención y pendiente de ayudarnos. Good job

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
3.0

Customer did not leave a comment.

Sonja O. 
Rating:
4.0

Location is not good.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

Luz D. 
Rating:
5.0

My rep was very friendly and courteous

BOB M. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
4.0

N/A

Okoli A. 
Rating:
5.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

El camión estaba sucio y presentó problemas

Yoylis L. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Absolutely nothing! Your staff is amazing. Kudos to the manager Chris. He's a great employee.

Jose J. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
4.0

Customer did not leave a comment.

karem T. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

Installation was much quicker than initially projected. The mechanic was polite and friendly.

Amy D. 
Rating:
5.0

Great and friendly ppl

victor R. 
Rating:
5.0

Absolutely nothing everything was great

maria L. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK L. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

Excelente la atención, no me cambio para nada, muy amables el personal de Chris.

JOSE M. 
Rating:
5.0

New staff is customer friendly, attentive, on time, fast and accurate.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

percell N. 
Rating:
5.0

Customer did not leave a comment.

Vilma L. 
Rating:
5.0

Customer did not leave a comment.

Maximiliano C. 
Rating:
3.0

I have a appointment for a trailer with, The date of the pickup was not available, they gave one one very larch that make me use more gas because the size.

Rene F. 
Rating:
3.0

What stood out to me most was the excellent customer service once I arrived to pick up my vehicle and when I dropped it off. Both people who worked there to assist me were professional, efficient and courteous.

Jasmine W. 
Rating:
5.0

n/a

Norberto L. 
Rating:
5.0

Como siempre, utilizo mucho con Uhaul y estoy muy agradecido, mil gracias y sobre todo al equipo de Chris por su gran atención.

JOSE M. 
Rating:
5.0

Na

Cheniko W. 
Rating:
1.0

I received 6 emails from you about a reservation which I didn't make. I tried to click on links to contact you and nothing worked. I suspect the email used by the person making the booking was incorrect but if this was fraud or an attempt, your procedures didn't give me any way to contact you. The last email indicated the reservation was cancelled so I hope this was a mistake?

Roberto V. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
4.0

Customer did not leave a comment.

adelina M. 
Rating:
4.0

Customer did not leave a comment.

Ada B. 
Rating:
1.0

We do an online reservation and the employee change things that we do not agree.

Juan M. 
Rating:
5.0

El equipo de Chris como siempre agradecido con todos ellos. Un abrazo fuerte

JOSE M. 
Rating:
5.0

N/A Good place to rent equipment

Jesus S. 
Rating:
5.0

El equipo de Chris como siempre es maravilloso con la atención

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
No reviews have been submitted for this location.

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