Customer Reviews for U-Haul of Koreatown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Koreatown

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YOUNG S.
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Customer did not leave a comment.

Babak S.
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The website to dispute any damages had internal errors preventing me from completing the photo upload process I am using opera browser. I took photos with geotags and time stamps.

Mary T.
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Customer did not leave a comment.

Marta S.
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I love the.service in this branch! Costumer Service is excellent!

Ider G.
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More one way trip trucks :-)

HENRY P.
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Customer did not leave a comment.

JINWON J.
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Reserve!!!!

Lorin S.
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Inside the truck windshield had not been cleaned and that affected visibility somewhat. The rest of the interior was very clean and pleasant. That's the only criticism I had about the truck. It didn't bother me that the outside was a little dirty, since that is to be expected from being driven on the roads.

HELEN B.
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You was extremely helpful and appreciate All Your assistance to make Our experience a successful One ☝️! ! !

Ruben Z.
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Customer did not leave a comment.

Nicole B.
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Masks were not worn properly over nose and mouth. Contactless check in for truck did not work and had to go in.

Enriqueta P.
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Customer did not leave a comment.

BONG S.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

RAUL R.
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Todo está bien

Yoon Hwan K.
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I don't know her name but she was so helpful

DAYANA G.
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Customer did not leave a comment.

Mike T.
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My U-Haul steering wheel was in very bad shape as were the seat belts I overpaid for gas and the personal were not very polite when I asked for a small credit as I was not told nor aware that my truck was not filled all the way when I picked it up Not very happy the quality of service or overall experience at this location

IVAN S.
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Customer did not leave a comment.

Young L.
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Customer did not leave a comment.

MANUEL H.
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Excellent!!! Fantastic!!!

ANTONIO L.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

NORMA O.
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Great customer service.

CLARENCE G.
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I was denied the “$50 reservation guarantee” though my reservation was cancelled. Location was swamped, so i, by default had to reserve a vehicle that was much larger than I needed. Equipment worked just fine though. No issues there.

Mike K.
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I have a reservation for one at station in me to other station with 20 mile difference and $30 over Cost me Please take care of death

Oscar C.
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Customer did not leave a comment.

ANDREA D.
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Customer did not leave a comment.

Timothy J.
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The young lady at the venice and western location was super helpful. She went out the way to help us and was knowledgeable. Great customer service

FREDERICK L.
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Keep up the good work! The staff was attentive and on point! Helped make my move easy!

IKJUNG C.
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Customer did not leave a comment.

Eric S.
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Perfect operation great customer service very speedy i'll never bother that friend with a truck again if I ever need to move anything I'll come here and rent a truck . It was so simple

raudel L.
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Customer did not leave a comment.

Woosung P.
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Not bad

Laneatra B.
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Customer did not leave a comment.

Alexandriate P.
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People who helped with pick up were not as helpful. Rushed through check out and didn't properly review photos and van. Tire pressure was low on our van so we had to turn back around. People who helped with return were more helpful.

Antonio M.
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Todo muy excelente

BO K.
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Customer did not leave a comment.

Dawn M.
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Make sure that all your vehicles are safe before you release them. This vehicle arrived with a problematic tire. This could have caused a blow out upon driving the vehicle. The repair team came out and changed the tire very quickly, however that said, it could have been avoided. I personally, would have expected a better resolution. If Uhaul had made the effort to at least offer a discounted service for inconveniencing us, it may have shed a better light on the overall experience. Imagine how I felt, being in Michigan with absolutely no control over the situation at hand. I called your corporate office and I do have the address of Jaime Lee. The reviews on U Haul have been discerning and I would hope you might want to change that. It was unfortunate that our planning has been delayed, however I am grateful he discovered the tire was flat before he drove the vehicle on to the freeway. I would be happy to write a more favorable review to both the public relations dept and to your VP. If you would be kind enough to offer a discount for the final bill, I would feel more confident that UHaul was taking the right step in customer relations that would ultimately change the value of the experience without disregarding customer safety. Ideally, the benefit of renting from a highly established company with great reviews for moving outweighs any negative responses. That said, I would have expected the features of renting a trailer/truck should have been more advantageous overall for seeking the benefits of renting from UHAUL rather than renting from Enterprise or Budget. If you would be kind enough to reach out to me, so we both could come to a resolution that would be favorable, I would be grateful. I would prefer to walk away feeling satisfied and appreciated. Sincerely, Dawn Mattocks 323-251-3305 boojibbus@yahoo.com C/O William Karas wbsteeldog@gmail.com

BARTOSZ S.
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Customer did not leave a comment.

INSOO L.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Caleb S.
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Customer did not leave a comment.

GREGORY V.
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Customer did not leave a comment.

Jennifer G.
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GREAT MANAGER at this location!!! And all the staff are a reflection of him. 10 out of 10 stars!

Ramon P.
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Staff was outstanding couldn't ask for a better experience keep it up

YOUNG K.
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Customer did not leave a comment.

TOMAS A.
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Customer did not leave a comment.

JOSE J.
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Customer did not leave a comment.

CARL G.
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Customer did not leave a comment.

ANITA W.
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Everything went smooth

John K.
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Customer did not leave a comment.

DAYANA G.
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Customer did not leave a comment.

ADAN B.
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Customer did not leave a comment.

Marissa M.
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Customer did not leave a comment.

Christian R.
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Customer did not leave a comment.

STEPHANIE S.
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I rated this low to get your attention. Juan helped me, but the person who took my reservation did not! I live 3 blocks from the Koreatown location. I walked there to get my reservation. Juan tells me I'm at the wrong location???! The operator NEVER asked if I was close to any pick up center. He NEVER asked if I had a preference pick up location, nothing. So if the only van available was in North Hollywood, isn't that something I should be told? I get to the Koreatown location and on my email it says another location. I didn't have a way to the other location. It was poor customer service on your part as a service provider. Juan at Koreatown was kind enough to transfer the account to his location and a van was being returned. On top of this in think you charges me twice. I put in my pin# in the office and when I returned the van. Why? I also want to know why the van is $44.00 and change. I thought rental was $19.99

JENNIFER G.
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Great customer service !!! Very friendly staff Quick & professional and the facility is clean & tidy. Love this location due to all of the above!!

BARRY T.
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Customer did not leave a comment.

R. Karim S.
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All the staff were very friendly and helpful

Kassie T.
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Chanelle and Jose and the other staff were all incredible. Best is the best!!

jose J.
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Customer did not leave a comment.

Ejeanee G.
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The morning/afternoon team, there when I dropped off, way more helpful than the team when I picked up.

sandra A.
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Customer did not leave a comment.

Hermes S.
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Customer service was top notch, your employees are very friendly. I've talk to customer service on the phone and as well as employees at your store, both went above and beyond!

ELMER A.
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Muy bien atendido ciempre en esta location

Diego H.
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Customer did not leave a comment.

Paul F.
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Honestly extremely dissatisfied with Uhaul in general. I was given a call 24 hours before my reservation to inform me that there were no available trucks for my RESERVED time. So i can reserve a truck, and CHECK IN FOR THAT TRUCK, and still not be able to have that truck. What the fuck is the point of having a reservation if it means nothing? The representative couldn't care less, helped poorly, and then had the audacity to hang up on me after she had finished talking. Upon calling back, i was met with another rude representative, who allowed for me to check in at a different time, as if by some stroke of magic a truck would appear at an earlier moment. Honestly unbelievable. I will never be renting from this shit company again with the way they treated me. Even when i got to the pick-up location, they were rude, rolling their eyes, making remarks, and just didn't care at all.

Timothymichael G.
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Long wait first thing in the morning on a weekend at the end of the month. The staff, especially the woman juggling multiple customer needs, phone calls, and staff coordination simultaneously. I think her name was Ms. Pierce? And another woman, maybe Marisol?, was expertly tending to a very busy lot. While they exceeded expectations and are very obviously competent assets to the company, they could have used additional help with the customer volume at that specific time. 10/10, would recommend!

LATRICE P.
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Customer did not leave a comment.

SALOMON K.
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Its smelled like urine. .

DAYANA G.
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Friendly staff

WILLIAM F.
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Answer your phone locally not from a main service center. I like personal service from the same location I rent.

Bryant K.
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Front desk worker was a bit rude. Glad I did mobile check in to skip talking to her too much

MARC S.
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Customer did not leave a comment.

MARC S.
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Customer did not leave a comment.

Eloisa A.
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Customer did not leave a comment.

AMMONS S.
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I made an online arrangement but had to wait in a very long line. The appt took awhile to find and the check-in was longer than anticipated. I think most of these issues could be resolved by having additional personnel on staff

MARK M.
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Customer did not leave a comment.

MOHAMED K.
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Customer did not leave a comment.

GEORGE G.
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First, when a reservation is made in advance at a certain other location then that should be kept. Because of picking up the truck at this location added extra wasted miles on our car and costs for mileage from our area of use.

CARMENCITA P.
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Customer did not leave a comment.

Michele B.
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Customer did not leave a comment.

HENRY B.
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Customer did not leave a comment.

AVNER K.
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Customer did not leave a comment.

JAMES Y.
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Excellent, that's it , whatelse can I say it

jason P.
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Customer did not leave a comment.

GEORGE L.
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Customer did not leave a comment.

Alexander S.
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Customer did not leave a comment.

Marina S.
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Customer did not leave a comment.

DAVID Y.
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Customer did not leave a comment.

Owen M.
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I scheduled a pick up for 6am but it was entered in the Uhaul system at 9am pick up at the start of store hours. I even called the night before to confirm the 6am pick up logistics and it was verified. I didn't end up getting into a truck until 2 hours later at 8am. I ended up violating my move out window in my apartment which cost me $75 fined by my building and had to drive an extra 10 miles to a further pick up round trip in Koreatown for the 24 hour truck. The truck itself was fine, but if possible I'd like a refund for my fine which was caused by your clerical error.

hazel D.
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I loved how quickly my reservation over the phone was and I got lucky because there was availability for the truck I needed. Customer service rep at the store and on the phone was very polite and quick!

DAVID L.
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Customer did not leave a comment.

Sebastian T.
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Customer did not leave a comment.

SASHOY B.
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Customer did not leave a comment.

ADAM J.
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Customer did not leave a comment.

Jeffrey B.
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I feel like we got ripped of with the whole rental. Purchased a round trip ($400) vs a one way ($1000) from LA to Phoenix. The round trip said it included 5 days and 878 miles. The savings seemed worth it to me return it to LA. Upon returning it to LA I was told that the rental was only for 3 days and only included 439 miles. (It's about 370 one way to Phoenix, so how was this calculation made?) We had to pay almost $300 more because of the extra miles and an extra day (rented from Monday to Thursday). How is it possible that our reservation was switched like this?

Karen S.
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Better customer service

Bob B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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