Customer Reviews for U-Haul of Koreatown

4,865 reviews

1600 S Western Av   Los Angeles, CA 90006
(Western & Venice Limited Parking)

(323) 731-3171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 731-3171

1600 S Western Av
Los Angeles, CA 90006
(Western & Venice Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Juan is amazing!!! He was so nice, quick, and efficient when we visited. He went out of his way to help us when there was a computer glitch with our rental order. A gazillion stars for his customer service!!!

Jordan P. 
Rating:
5.0

Excellent

Blanca C. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

when I returned, it was fast and efficient.

Alvaro B. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

DARLEEN G. 
Rating:
1.0

This place is horrible. First they don't do walk through or inspections on the vehicle. They just hand the keys over. Second the tricks are filthy. The truck I rented had cockroaches and dust mites in them. After the move we were covered in bug bites. The AC in the truck gave me breathing problems and now I'm coughing up black stuff. Horrible location.

RaijaN F. 
Rating:
5.0

Customer did not leave a comment.

eliceo C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
1.0

I would suggest that you guys tell your customers to park the rentals correctly so everyone has space to return their equipment. I had to put extra miles on my rental because when I tried to drop it off the entrance was blocked by Rentals who just left their cars anywhere. I spoke to a representative and they said I could've just left my rental on the sidewalk. Inconsiderate and not organized.

Behira T. 
Rating:
3.0

Reverse the entry and exit of rented vehicles. Exiting on Western was extremely dangerous as traffic was unrelenting. While there was significantly less traffic on Venice. You could avoid future liabilities with better order of operations. Thx.

Erick Y. 
Rating:
5.0

Wonderful service!

samuel G. 
Rating:
4.0

Some engine lights need to be fix

JAIME R. 
Rating:
5.0

The services was exceptional

ulysses L. 
Rating:
5.0

Customer did not leave a comment.

Werner G. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
3.0

Packed and very hard to get in & out of for a Midwest guy:)

Kurt C. 
Rating:
5.0

The team provide an excellent service. U-Haul has very good prices. I definitely recommend this location

Jose R. 
Rating:
3.0

It was okay.

warren H. 
Rating:
5.0

Love this location! it's the Pinnacle of U-Haul accessibility. Huge lot, tons of options and super nice people.

andreas T. 
Rating:
5.0

Nothing, everything went smoothly from check-in to check -out

Hanley J. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Love the team here

Poppy A. 
Rating:
4.0

Customer did not leave a comment.

Joan A. 
Rating:
5.0

Everything was fast once I made registration on the phone. Thanks

Sharon A. 
Rating:
1.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

This is the best U-Haul vendor I've ever used. The people are tremendous and they take care to provide clean vehicles. Thank you!

Steven P. 
Rating:
4.0

The staff at this site were wonderful. The only issue I had was with scheduling - I was scheduled for a pickup after the location was closed...thankfully I had a little flexibility and was able to move it to the next day, but make sure the hours are current with the schedulers.

Heather O. 
Rating:
5.0

The lady that worked there was nice. She hustled too. A very tight small location, but great employees who moved quickly and had great attitude.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

PATROCINIO V. 
Rating:
1.0

Customer did not leave a comment.

Jazon J. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

So easy, the guys there were nice too.

Luke E. 
Rating:
2.0

I got the truck the gas was right before half of tank, I returned right in half and got charged $10 for gas

Timothy C. 
Rating:
3.0

Have been at this location multiple times over the years, but this is the first time when I was given a truck that still had a lock on the truck. I didn't even know to look for this, because I didn't ask for a lock and never had one pre-installed, until I drove the truck home. Had to call UHaul roadside assistance, who told me to take it back to the location. When I took it back, it took a staff member 30 seconds to remove the combination lock, but it cost me time, gas, and frustration.

Hamilton Y. 
Rating:
5.0

Customer did not leave a comment.

Airis F. 
Rating:
3.0

Consistent communication between your call center and standing locations. Twice I called the call center and was given directions but upon arriving at the store I was given different information. Also communication with your customers needs to be improved, the van that I originally ordered wasn't available but I wasn't made aware until I arrived for pickup.

Keshia L. 
Rating:
3.0

Customer did not leave a comment.

Manuel E. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

They have the best customer service! Everyone is helpful and courteous.

Janis J. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Kenia R. 
Rating:
4.0

Customer did not leave a comment.

Flavio G. 
Rating:
5.0

Not a thing you were excellent thank you and keep up the excellent work!

Sheri T. 
Rating:
3.0

Nothing in particular at this location. Please see comments in other location for full review.

Erin H. 
Rating:
3.0

Customer did not leave a comment.

MONICA W. 
Rating:
4.0

Make the after hours key drop more visible. Have a USB or car lighter for phone charging in the truck.

MartinAngelo M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

There were no signs for parking. Trucks were blocking driveways. There were men who did not look like employees loitering all around the lot. No one to help you find your truck.

Elizabeth W. 
Rating:
5.0

I can't think of a way to improve such a great and helpful service.

Janis J. 
Rating:
4.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

I forget his name I think he's the manager made it really easy to get everything done! No wonder he's in charge.

Bryant G. 
Rating:
5.0

Thanks for your service I am looking forward to comeback soon.

carlos G. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
4.0

Keep the people that try to assist you in moving off the property and away from customer.

Calvin W. 
Rating:
5.0

Sindi was outstanding.

Rodolfo S. 
Rating:
1.0

I was quoted 49$ then I was charged $80. The truck bed had rust the ruined my mattress

Richard R. 
Rating:
2.0

It was just a horrible experience since this morning when I was promised that I could pick up a truck before opening hours at 6 AM as long as i made the reservation ahead of time. I took an Uber from home and got there at 6 AM sharp and there was one gentleman cleaning and prepping the trucks. When I asked him for some help regarding getting the truck with reservations already made for 6 AM he said I just have to check in online. I told him I already did that since last night and yet he said it should let me be able to choose the truck and get the keys and go. Since he didn't want to talk at all, I ended up just calling the U-Haul customer service which at that point it was now almost 6:30 AM and I was bounced around to 3 separate individuals from apparently 3 separate departments. Fortunately the last person I spoke to said the representative at this location in Koreatown didn't set up the reservation as a mobile pick up reservation where you can actually pick it up anytime without even making contact with an individual in-person. But it was a regular reservation to get checked in and get the truck in-person live during business hours. The rep over the phone told me unfortunately there's nothing they can do or that can be done other than just waiting until 7 AM when the store location actually opened. ***Very important to remember this……she told me when the location opens, I need to speak with the manager and escalate this issue. So regardless, I walked a block away to just sit in a café drinking some coffee and now you wanna know the best part? When I walked back at 7 AM, the individual that I first made contact with, that was initially cleaning the trucks and prepping them, ended up being the general manager of the location and didn't do squat for me other than have me there at 6 AM waiting around for one hour and being ran around in circles. What an outstanding U-Haul location (insert sarcasm).

John K. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
2.0

Customer did not leave a comment.

Stanislava V. 
Rating:
3.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

The staff were excellent and responsive to my needs and were very helpful in purchasing the correct equipment and assisting with the installation.

Kenneth S. 
Rating:
5.0

The staff at this location are the friendliest, happiest and most professional UHaul staffers that I have ever encountered. This is the 2nd time that I have rented from this office, I couldn't possibly be more satisfied.

Theodore C. 
Rating:
5.0

You're great!!!

CAREY W. 
Rating:
5.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

Customer did not leave a comment.

JOSUE M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
1.0

Customer did not leave a comment.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Esperanza G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
4.0

The stuff we courteous and helpful

Marie L. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
4.0

Customer did not leave a comment.

Jose Marie V A. 
Rating:
5.0

Customer did not leave a comment.

Claudia J. 
Rating:
5.0

Customer did not leave a comment.

Ester P. 
Rating:
1.0

Lot was blocked by your trucks when I came to drop off equipment. I was charged for more gas than I used. I had to restate all information at the site after giving it over the phone. Very poor overall. You still have a hold on my account after charging me.

Carter S. 
Rating:
5.0

Michelle is the best!

Yu Na S. 
Rating:
5.0

Michelle is the best!

YuNa S. 
Rating:
5.0

Customer did not leave a comment.

Danely D. 
Rating:
5.0

Customer did not leave a comment.

kathryn H. 
Rating:
5.0

Check in was quick. Van was brand new and spotless. Returning was a breeze, attendants were super cool. A+ all around. Thank you!

Jenny Y. 
Rating:
5.0

Thanks Chanel. Great customer service!

SuzanT L. 
Rating:
5.0

Customer did not leave a comment.

Zejing W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Reliability of the mobile device pickup feature. I needed a 5:30 pickup (this was critical to be picked up at this time) and the system completely failed. Fortunately manager Juan was there 2 hours before the branch opened to get a head start on cleaning trucks and was able to save the day! Human: 1, Automated system: 0; that's a lesson more businesses need to learn - not to rely exclusively on tech since it consistently fails. Thanks to the managers for helping get me to my destination on time!

Christopher J. 
Rating:
4.0

Friendlier customer service

Alejandro A. 
Rating:
5.0

The staff is very helpful, polite and very professional. Just continue to treat customer kind and solving problem with great service and this is what the staff has done here. Thank you, a very satisfied customer.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Aron R. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Very helpful and kind staff. Quick and easy process. Thanks a million.

Griffin D. 
Rating:
2.0

The manager was not well mannered and helpful.

Lokesh S. 
Rating:
1.0

Fairly certain I was scammed with additional miles and had to fill up the take with more gas than I was originally provided with the vehicle.

matthew D. 
Rating:
5.0

Very helpful service! Easy pick up

Sabrina A. 
Rating:
1.0

U-Haul was not received

DESTINY E. 
Rating:
5.0

Customer did not leave a comment.

Willie K. 
Rating:
3.0

None!!

NOEMI M. 
Rating:
5.0

There were some dumbasses in our way with their trailer in the parking lot but it had nothing to do with U-Haul staff, just the lot is really small!

Nina M. 
Rating:
5.0

Customer did not leave a comment.

elder V. 
No reviews have been submitted for this location.

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