Customer Reviews for U-Haul of Koreatown

4,557 reviews

1600 S Western Av   Los Angeles, CA 90006
(Western & Venice Limited Parking)

(323) 731-3171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 731-3171

1600 S Western Av
Los Angeles, CA 90006
(Western & Venice Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The gas tanks should be at least 50% full when rented, its expected since some people like myself are renting on some tlme restrictions. Also, would like to not have to smell bad ordor in the cars. With COVID it would be best to keep cleaning the rentals best as possible.

SUSANA M. 
Rating:
1.0

The employees at this location were Beyonce rude and i would never rent from this location again

KAVON C. 
Rating:
2.0

Was given the wrong vehicle didn't make a fuss.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Thank you

ROSALYN D. 
Rating:
4.0

No one was available at the office, but the lady who received the truck seems nice.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
4.0

U-HAUL application doesn't work when I return a truck. Especially, I can't upload the picture of the truck.

USEOK K. 
Rating:
5.0

Customer did not leave a comment.

MIREE K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO H. 
Rating:
5.0

Great customer service

CESAR V. 
Rating:
5.0

Staff was superfriendly and made everything beyond easy.

Patrick E. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
1.0

Costumer service no good

IVAN C. 
Rating:
3.0

The front desk receptionist should slow down and take her time to explain the walk around process. I had to call her several times to help me when I found scratches on the vehicle. If I would of just left I would probably be responsible for the damage a previous renter had made.

RANDOLPH G. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Great equipment, quick and helpful staff!

ALEXANDRE B. 
Rating:
4.0

Customer did not leave a comment.

LILIAN B. 
Rating:
5.0

Trying to drop off truck something else is coming up saying commission

LATISHA W. 
Rating:
5.0

Customer did not leave a comment.

MARIO P. 
Rating:
4.0

Customer did not leave a comment.

EDWIN M. 
Rating:
5.0

I've been having trouble with the website. I sign up for online check in thru truck share and every time I get to the part where it double checks my drivers license info it doesn't load the next page and tells me the server stopped responding. I haven't been able to check out a truck like this for the past three instances.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

Nothing

KONSTANTINOS A. 
Rating:
5.0

Customer did not leave a comment.

PRESTON B. 
Rating:
4.0

Friendlier check in

LASHAWNNA K. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JOSE U. 
Rating:
1.0

I needed a double door trailer and they didn't give me one, it was available before pickup. It's the worst service that I met in my life. They are very unprofessional, I waited more than 20 minutes inside the store ALONE without any employee to help me. They don't follow the same rules and pattern as others stores. They need any training and supervision.

THIAGO R. 
Rating:
4.0

Self check-in and after-hours check out made process doable. Outside staff helped with check-in process and was very helpful and courteous..

bonnie M. 
Rating:
1.0

I got double charged and never received my refund

Jonathanivan H. 
Rating:
1.0

The black lady in the front made it real hard for me and was goving me attitude aswell as the mexican hefty guy . I will never come back to this location . The manager is the worst . Thank you uhaul this will be the last time i rent with yall ! Happy Holidays !!!

ISRAEL DAVID O. 
Rating:
5.0

Customer did not leave a comment.

zhengyuan M. 
Rating:
5.0

Customer did not leave a comment.

ALLESA W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR A. 
Rating:
2.0

The team needs to be a bit more polished to handle customers. It felt a bit in disarray. An average experience, nothing to wow about. The inside space could use some TLC. It's a bit dirty and can be a lot better.

WILLIAM N. 
Rating:
5.0

Hi

STEVEN R. 
Rating:
5.0

Manager is a good contumer service guy

MEMFIS R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA M. 
Rating:
5.0

Customer did not leave a comment.

DULCE G. 
Rating:
1.0

The trailer light was left on on the 10 foot truck that I rented. I had no idea that it had been left on or what it does to a truck. The truck shook viciously the entire time I was on the highway making controlling the truck virtually impossible. I very nearly hit a car in the lane beside me and had people honking me. When I called to report it, I was told, well, people make mistakes. They do, but that was not an appropriate response.

DIANE M. 
Rating:
1.0

My lock did not open, wasted an hour of my time calling customer service until one of the cleaners help me, vehicle had fleas which made it a horrible experience.

Anthony P. 
Rating:
4.0

More friendlier service/customer oriented

NOE G. 
Rating:
4.0

I rented a cargo van last Sunday and it's very dusty, like it's been park for over 2 weeks, I've been renting vans from U-Haul twice in Orange County, but it's my 1st time to be denied a ford van, even I book in advance and even requested for, so when they showed me my GMC rental, there's couple of ford vans in the lot.

IVAN T. 
Rating:
4.0

The lady customer service at the counter was not very friendly. Did not greet me when I said "Good morning".

Marlon Gavino V. 
Rating:
5.0

The trucks cabin smelled strongly of cigarettes. Motorists should be banned to smoke inside the vehicles!

ISABEL K. 
Rating:
5.0

Customer did not leave a comment.

DEZON J. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
1.0

Your General Manager Juan Hugarte was impatient, unprofessional and lacked customer service skills. After explaining to him a concern, he refused to listen and stated it was my job to ask the questions versus uhaul letting me know. He continued to say “corporate uhaul are different” and told me it was my job to find out which uhaul were or were not “corporate uhaul”. I ended up having to call the corporate office to be heard and validated and have my issue handled.

TODD M. 
Rating:
1.0

I Would never rent again!!i called 4 times and every time i called i got higher and higher rates on milage they are so full of shit

Leonel T. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL L. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
5.0

Truck mileage was too low. Truck goes only two miles per gallon of gas.

Alexander C. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

GUINEVERE N. 
Rating:
4.0

Customer did not leave a comment.

CASEY H. 
Rating:
2.0

I reserved a truck a week in advance at the location on 5006 Vineland and I was told because of double booking there were no trucks for me and had to drive 10 miles out of my way for a new truck. Completely messed up my schedule.

KRISTIAN L. 
Rating:
2.0

After hours drop off was a nightmare. We had 3 trailers to drop and we couldn't put where we were told. While dropping off another customer dropped off 2 large trucks. Space was limited and difficult to maneuver. The drivers of the other trucks helped get it done.

SCOTT DAVID W. 
Rating:
5.0

Juan Hugarte is very knowledgeable and helpful

Rating:
5.0

Perhaps a visual overview on vehicle's wear and tear components as tires, tire pressure, breaks, windshield wipers etc.

Hector R T. 
Rating:
5.0

All the staff were friendly from start to finish!

Seunghyun J. 
Rating:
5.0

Personnel was knowledgeable and very efficient.

JOSHUA B. 
Rating:
1.0

Customer did not leave a comment.

SVETLANA D. 
Rating:
3.0

Unpleasant service, changes location pick up multiple times, no t convenient in answering questions and accommodating my pick up and drop off

Manaf A. 
Rating:
5.0

Customer did not leave a comment.

JULIAN S. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
3.0

The location was just okay. The young man who helped me was very congenial.

JULIE J. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

ROLAND F. 
Rating:
5.0

Juan and everyone at this location are just the best!!! Always helpful and kind! Thank Juan!

Garry C. 
Rating:
5.0

N/A

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE C. 
Rating:
5.0

Everything was excellent.

OSCAR G. 
Rating:
5.0

Customer did not leave a comment.

JUDE S. 
Rating:
5.0

All great!

Nicole W. 
Rating:
3.0

Juan was the definition of customer service. My first experience was on Thursday 10/14/21 and the staff was amazing. My experience today, 10/18/21 was unpleasant. The 2 ladies in the office seemed to not want to be there. They provided smelly vans, 1 in which had a busted mirror driver's side side view mirror and a turning signal that did not work. Was running late to the pick up location due to having to switch vans. Juan was very understanding and made sure we were being helped with great customer service. I requested a refund or a discount.

Shauntale' L. 
Rating:
5.0

Reserve a parking place for a customer that wants to drop his or her car to your place pending when he or she returns your van, truck etc.

EMMANUEL N. 
Rating:
5.0

When checking the truck back in I could not figure out how to share my location. My friend had to fo it on her phone. There should be a way to enter the drop-off location manually. It was REALLY FREAKING FRUSTRATING!!!!! It made me almost NOT want to use U-Haul anymore.

Sherral C. 
Rating:
4.0

A bit confusing on how to park vehicle.

Christine K. 
Rating:
4.0

Customer did not leave a comment.

Walter L. 
Rating:
5.0

Customer did not leave a comment.

TEODORO V. 
Rating:
4.0

Customer did not leave a comment.

Juanita C. 
Rating:
5.0

Keep up the good work.

ANUARD G. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
3.0

Personnel should be friendlier and explain a few things about there equipment and how to operate them

OSCAR V. 
Rating:
3.0

Workers need training on better customer service.

Carlos N. 
Rating:
5.0

Customer did not leave a comment.

LENNA P. 
Rating:
5.0

Better signage for where to pull in to return. Or a heads-up at pickup that return is on Venice, not Wester (which is where the pickup entrance was).

AMY P. 
Rating:
5.0

The owner is awesome.

matthew H. 
Rating:
5.0

Nothing at all everything was excellent fast excellent fast polite Curtis I love uhaul

JAMES J. 
Rating:
3.0

The "reservation" process was a nightmare. It really isnt ok that when i make a reservation it is only tentative on your part.

ROBERT G. 
Rating:
1.0

My rental was double booked and the other person was there 30 seconds before me and took the keys. The staff told me there was nothing they could do and I had to call U-haul even though I was standing at the u-haul. I got upset enough that she then searched for another vehicle nearby and reserved it. While waiting for my Uber a van return pulled up and I asked her if I could take that van but she told me it was for someone else who wasn't there yet. When I called to speak to customer service about the double booking he hung up on me when I asked for a discount. Finally a manager helped to give me a discount and apologized. I will go out of my way to use a different rental company the next time I move.

Carley C. 
Rating:
3.0

Customer service, the black lady in the front desk was so rude with me, since I got there I asked a couple of questions and she was responding with tough attitude

OMAR A. 
No reviews have been submitted for this location.

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