Customer Reviews for U-Haul of Koreatown

Rating:

5.0

I love this location the management and the employees. They are all so professional, courteous, and excellent at getting you on the road quickly. They get 11 stars out of 10.

Rating:

1.0

terrible service a gentleman who is there.

Rating:

1.0

Employee Lexi was very unprofessional

Rating:

1.0

The on site customer service was rated less than novice. No onsite resolutions or accountability, or the ability to make human judgement calls. I wasted hours in this location. Not one person of the two employees could help navigate the U-HAUL website. I was finally helped by calling the help line and they were able to execute all needed. I did this from the brick and mortar U-Haul location. Why did I need to loop the people in at the location who were not able to execute the needed procedures. What a waste of time….

Rating:

5.0

Very responsive and friendly. Explained equipment to me with a professional attitued.

Rating:

5.0

This location is just brilliant!! It’s clean and tidy & they are so quick to get you out the door and on your way. The staff and manager are extremely pleasant, professional and courteous.

Rating:

3.0

Que el personal sea más amable y ayude mejor al cliente

Rating:

1.0

Staff was not helpful, I was having issues with the contract on the app and instead of helping me they said “it’s the app fault not mine”. They were not communicative and had a bad attitude.

Rating:

3.0

The app experience was horrible. Pls allow the kind and helpful staff to directly help customers and don't outsource rental service to a poorly maintained and designed app.

Rating:

1.0

Booked a month ago and had nothing else I ordered in shop. I ordered a dolly and an appliance dolly, had to cancel picking up a fridge and a couch because they didn’t have the equipment I ordered and didn’t tell me beforehand so I could try and secure it by other means. I am disabled and it made everything ten times harder than it needed to be. If they just let me know beforehand it would have been way less of an issue but waited for check in to tell me and remove it from my bill.

Rating:

3.0

Very disappointed the whole experience of renting a U-Haul is 90% self checkout. Having a real employee check out the truck made it much easier. It’s not fair to people who don’t access to a cell phone. I also noticed checking out on the phone made it a longer process and much longer lines. U-Haul needs to go back employee customer service not self check out.

Rating:

3.0

The truck was bad have a holl in the tank and my pol9 get ruin because the gas was liking and I not get nothing for my clothes

Rating:

1.0

This location had people camped up in the parking lot, which as two younger woman, felt very nerve racking. Made it to the location before they closed, but doors were locked, and of course no one available to assist. Someone did eventually leave as we were dropping off using 24/7 option, which sucked. Even that didn’t feel very welcoming to leave something we were responsible for sitting there unattended. However, grateful for its existence, otherwise returning the next business day during their “available” hours would have been nearly impossible. I would highly recommend not going to this location if you don’t have to.

Rating:

5.0

I love this location. I rent here on weekly basis. All team members in my case go above and beyond to make sure I got all my needs met. Very professional and they don’t waste your time. That includes both office staff and guys that help you to dispatch and receive the rental. Cars are new , low mileage , clean and well maintained .

Rating:

5.0

Fantastic staff. Cordial and very helpful

Rating:

2.0

La persona que me atendió fue un poco grosera y algo agresiva, necesita un curso de servicio al cliente. Me sentí como si me fuera regalar la renta del cargo van, y pues yo pague por eso. Y lo peor es que creo que era la manager!

Rating:

1.0

They didn’t listen, they didn’t inspect the trailer once, they got my drop off location wrong, calling and trying to fix it was a nightmare, the representative was completely rude wouldn’t listen to me, told me I’d be charged extra on top of the 250$ and I can dispute it later, I said no I do not want to be charged extra for their mistake, and I’d shut my card off until we resolved this and they told me go ahead they don’t care.

Rating:

3.0

Subject: Complaint Regarding Employee Behavior Litsy, October 11 at 11:00 AM Message: On October 12 around 11:00 AM, I interacted with an employee named Litsy who was extremely rude during my visit. I asked a simple question about whether I would be reimbursed or not charged for unused estimated miles. Instead of clarifying, she said, “Well, check your email,” in a dismissive tone. When I asked again for clarification, she responded with, “Well, do you want your receipt printed or emailed?” completely ignoring my question and maintaining a rude attitude. Additionally, when we were parking, she told us not to park there and to get out, also in a very rude tone. Overall, her behavior was unprofessional and disrespectful, and I would like this to be formally reviewed. Thank you for your attention to this matter.

Rating:

5.0

Customer Service was excellent. They had everything ready to go when I arrived. The pricing was very fair, and location is convenient.

Rating:

3.0

For some reason, this location flags my verification for additional information needed. No other location flags my self check in

Rating:

1.0

Poor service people at the desk.they answer in a bad way,maybe don’t like their job.

Rating:

5.0

No thing just keep the good work

Rating:

1.0

I was attended by Liz i was standing in line when she started taking bad about my vehicle not being park but I explained to her that incase just there the day before and I was told to pull in a certain way the whole time she gave me attitude and was rude I told her co work about all the incidents that occurred she said there was no supervisor or store manager she couldn't help me customer service is everything and that girl needs it I'm very dissatisfied with her service and the customer service uhaul provided by its employee

Rating:

5.0

Great location. Friendly people. Clean parking area. Brand new van so no complaints about van.

Rating:

5.0

Jose was super nice and helpful, this was one of the best U-Haul experiences I've had.

Rating:

1.0

I was running late in returning a van. I did call office to advise. No answer. I called customer care. They stated thst they wrote notes about me running late and notifying them. I was 30 mi notes late due to traffic. I got charged for another day. I am a old customer. I rent all the time at this location. O have never returned late. Very, very disappointed in the overcharge.

Rating:

3.0

The truck had no gas, it was on empty but I received a credit :)

Rating:

4.0

The original vehicle had an issue so had to wait for about 20 minutes to get a different vehicle.

Rating:

5.0

I had a great experience with this truck rental. The representative helped me through the tricky parts of the online application and made the process simple. When I arrived, the truck was ready to go. Returning it was just as easy. The whole operation felt like a well oiled machine.

Rating:

3.0

Another U Haul was parked and blocking the entrance for the equipment return. It made it difficult to maneuver and find another parking space to correctly park for my equipment rental.

Rating:

5.0

Yes! Juan the Manager and the whole staff is great and I mean GREAT! Always professional, fast, efficient, and kind! We smile every time! Look at how often I come! And I prefer this store all the time! Thank them for their service from me and you, the Company U-Haul! Give them raises their valuable!

Rating:

5.0

Check out was fast and easy. Trucks are always clean and ready. My move required an extra day and the U-Haul team updated my contract without so much as a hick-up. The return was a breeze! Moving is such a stressful event. Thanks U-Haul for making it flow.

Rating:

5.0

Everything was good

Rating:

3.0

after hours parking is disorganized and crowded.

Rating:

1.0

You shouldn't try to overcharge the customers. I filled my tank right before dropping off and you still try to charge me $117 for gas. You're just ripping off the customers.

Rating:

5.0

Good service

Rating:

5.0

Very helpful,and professional Fast and easy to check in and out Thanks for your help

Rating:

5.0

Always polite helpful and professional employees, from office staff to team members that help you to check you out when dropping off the rental. My go to location

Rating:

5.0

Good Service

Rating:

5.0

Is excelente servicio i love U-Haul 5 estrellas

Rating:

5.0

To fill up the gas tank prior to me taking the truck out please .

Rating:

1.0

For a start--a bare minimum request--introduce yourself to customers with a positive greeting! Try not being on the phone/headset with a personal call WHILE YOU ARE WAITING ON CUSTOMERS: especially if you are scolding the interlocutor on the other end of the call. Try greeting a customer when they return their rental vehicle, instead of ignoring them; and then learn how to park one of your trucks such that the mirrors do not collide when you get out of the vehicle! If any one of these things seems impossible to accomplish, maybe you should simply close down your business.

Rating:

5.0

Good people!

Rating:

5.0

Great service the gentleman who helped me was very helpful especially with the technology he made it easy thank you.

Rating:

1.0

When I arrived to pick up my trailer, myself and an employee needed to first verify that the trailer lights would work when attached to my vehicle. We plugged my cable to the trailer's and we checked the turn signals. Nothing. We unplugged and replugged the connection and tried again. Nothing. I noticed that my connector was a little worn down from hitting the road, although the connection was still tight. I massaged my connector with my Leatherman and reconnected them. Nothing. The employee had no suggestions - he just stood there mute. I assumed my connection was the problem. I asked if they sold new cables. He asked inside and said they didn't have any. So I drove across the street to an auto supply store, bought a new 4-wire cable and some electrical connectors and went back to the U-Haul lot. I cut my old connector off, and used my Leatherman to crimp the new connector to the old wires. We tried again. Nothing. And at this point to noticed that the U-Haul cable was completely shredded with wires from all four lines showing and splayed out. The employee still stood by without saying anything. So I asked if there was another trailer or another cable he could use in place of the obviously damaged one. He found a different cable, connected to to the trailer and to my Frankenstein parking lot operation cable, and the trailer lights lit up perfectly.

Rating:

5.0

Because I was charged for 3 days and I only got it 2 days

Rating:

5.0

You guys did a great job I like how they treat me really good customer service.

Rating:

5.0

Thanks ~

Rating:

2.0

Upon arrival 0900 am pick up appointment, was told i had get rental on my phone app, and that staff couldn't help me, this almost took 30 minutes to accomplish wastingvtime o. Rental use!!!

Rating:

1.0

Now they make you use the app which takes too long to process the rental, and the truck had the engine light on, which is kind of scary if it breaks down.

Rating:

3.0

Rental and check-in process was very smooth, and truck was mostly in good condition (but the transmission needs attention). However, the mobile return process was a bit of a nightmare. Most of the location’s parking space is blocked off in the evening, so the available drop-off area was basically full by the time we arrived. The agent I spoke with online unfortunately could not be of much help – their only suggestions were to find street parking or return in the morning, neither of which were an option for me. If there were some sort of limitation placed on mobile returns per night (e.g, after a certain number of renters leave their trucks there after hours, it should let other renters know they have to plan for the next day during business hours), that hassle could have been avoided.

Rating:

5.0

Mgr on duty helped fix a problem with my reservation and got me on the road in just a few minutes.

Rating:

2.0

Staff were not the most welcoming. They were not rude, but verging rude; they were cold and dry, and verging being dismissive. It felt as if I am talking to bureaucrats at a public office or DMV.

Rating:

3.0

The vehicle seemed to be on its last leg. Very loud banging in rear which made the mirrors shake so much they were unusable. Vehicle had a hard time going from 1st to 2nd. Vehicles were so packed into the lot it was impossible to take proper photos. Employee was very nice and helpful.

Rating:

1.0

Equipment was clean on outside. Inside was dirty. Straws and stuff in back of seat

Rating:

1.0

Staff are the rudest people I have ever met. Whoever was working till close on the day I picked up my U-haul need a lesson in customer service. I will never come back to this location ever again.

Rating:

3.0

I was completely overcharged. So I discourage other the are taking a long trip from Los Angeles to Georgia and there are many. I was charged 6700... and even the representatives where shocked at the price. The even wanted me to tow something but when I got to the pick up spot, there was nothing to tow. Thus, I drive mile out of them. The worse experience I had

Rating:

3.0

I have several concerns regarding milage of this vehicle upon. First, I have concerns regarding whether the mileage on the odometer reading is valid. Second, Whether he instrument cluster is working properly or not. When was the last time the odometer had been calibrated or been checked to whether the odometer working properly or not. Third Upon return of the rental truck. I was told by management that I had put over 500 miles on truck. That is impossible. 500 miles x 55 mph = Approximately 10.5 hours driving. According to my GPS on my calculations. Pomona round trip from LA is 50 miles. Library round trip 5 times (2.5 miles × 2=5 miles) 5×5=25 miles. I went to Ralph's 3 times=3 miles. A Total of 78 miles x .89 mpg= $67.24 + 14 days x $19.99=280.00-$125.72=154.28 I paid a cash payment $32.00 $154.28-$32.00=$122.28 Total: Balance Due is $122.28 Need to check withdrawal from my checking accounts. Also, whether the deposits were returned from the First truck rented.

Rating:

1.0

When I misplaced my key the people took way to long to come out and I ended up getting my truck stolen and with a 1000 dollar bill not fair

Rating:

2.0

I was told I would receive a $25 incentive for returning the truck to a further location but did not receive that on my receipt for my total charge.

Rating:

3.0

My trailer wqasw not at the fiorst location and I had to drive an extra 45 minutes to get one.

Rating:

5.0

Easy check out and return.

Rating:

2.0

The tow dolly had the safety chain, and the tire strap wrapped all together had to untangle, which took me 20 minutes one of the change. The S hook was completely ground off, and the tail light on the driver side did not work and he said all lights were working when he sent me up Very disappointed in this location in this service