Customer Reviews for U-Haul of Koreatown

Rating:

5.0

The staff are really nice people doing very efficient work quickly and have a great attitude. They're super friendly and helpful.

Rating:

5.0

You guys were great and exceptionally accommodating for the particular circumstances i eas going through thank you so much

Rating:

5.0

Don't charge for milage 😁

Rating:

5.0

Burn Servicio

Rating:

4.0

The outside worker gave no help in troubleshooting why the uhaul trailer lights weren't coming on and working. It ended up being a short in my trailer light adapter plug. I only figured this out after checking fuses and searching on chatgpt how to troubleshoot why the trailer lights aren't working with a multimeter. After 20 minutes of testing all the wires from the uhaul trailer and my trailer light adapter plug did I confirm that the plug was bad. The worker never said a word and stayed at his position behind the trailer, only motioning to turn the left or right blinker on during my testing. If I didn't have a multimeter with me I don't think I would have been able to figure out the problem to rent the trailer. Twice I asked if he knew what the problem might be and he just shrugged his shoulders and tried to replug the adapter into the socket without speaking. I thought the worker may have not spoken english since he said nothing during my troubleshooting. Only when I got the new plug in and the lights working did he say anything. He asked for my credit card and drivers license. He processed the card and I was on my way. Maybe the workers job isn't to help with someone's vehicle that is having light issues, but we didn't know if it was the uhaul trailer or my vehicle or plug that was the problem at the beginning. I just would like to see communication from the employee and active participation in trying to solve the problem. Otherwise the rental process was smooth.

Rating:

2.0

Be honest. I was provided a van with exactly a quarter of a tank of gas. I returned the van promptly with a quarter of a tank of gas the next day. The employee said it should be returned with half a tank of gas. He said I should have taken a picture of the fuel gauge and was charged an additional $28.00. I use u haul all the time but to play me for an additional charge unnecessarily is stupid. I'll never go back to that particular dealer. Lost a potential regular customer over one transaction. Doesn't make good business sense.

Rating:

4.0

More staff needed for better customer service

Rating:

5.0

I love coming to this location. The equipment is always clean and in great shape. The manager here runs a great store. I don’t go anywhere else.

Rating:

1.0

The pick up location U-Haul of Koreatown was great. However, I'm filing an report against my original reservation. I reserved the truck to be picked up at Down Town Globe 1307 W 6th st Los Angeles, Ca 90017. I got a phone call from you guys telling me that there's no required truck available at the request location and there's only one available at 1410 Boyd st location. The guy told me you guys were short of truck at the moment and that's the only location with availability. I accepted it and went to the new location to pick up my reserved truck. When I arrived, there's no uhaul office or anyone there. There was a uHaul cart parked at the location without sign or any further instruction. I looked around then found a sign saying download the U haul app to pickup/ return the truck (and that was it). I followed the instruction to download the app but the app wasn't working at all. There's no way I could locate my reservation or signed me in. It just kept erroring. I tried to call the customer service and the wait time was an hour+. I had labors waiting for me to begin the moving. It was completely delayed and there's no one present either at the scene or available online. I waited and waited and finally got connected online. The customer service told me to go to another location 20 mins away where there were Live people present at the location. I had to ask if they have the truck I requested available.... and they said no. The truck I requested was not available there instead they had a smaller van (Which smaller van would not work for me). I almost drove another 20 mins to the location where the truck wasn't even available. The person then checked again to send me to U-Haul of Koreatown where they claimed that truck is available. I then drove another 20 mins there to get the truck. I finally was able to get the truck at U-Haul of Koreatown after 2 hours delayed already.. After 10 mins drive, the fuel drained. The almost empty fuel light turned on right away.... I had to find a gas station immediately. I couldn't return the truck to where I initially requested for had to go further to U-Haul of Koreatown to return the truck. This is not my first time renting with Uhaul but this time, the entire rental pick experience was a disaster. I wasn't able to get the truck which you stated guarantee for truck available during the selected pick up timeframe.. My whole day moving was completely delayed and had to pay extra to the workers helping for moving.

Rating:

5.0

Very helpful checking in and gave me some furniture covers to help

Rating:

5.0

Shout out to Jose Zapata for helping us out with an equipment return. Absolute g

Rating:

5.0

Excelent

Rating:

5.0

So far so good.

Rating:

5.0

Car very clean the lady who checked me in was fast and efficient

Rating:

5.0

It was my best uhaul experience. Everything went smoothly. It was quick and easy! I will definitely return.

Rating:

5.0

Excellent venue. Great service

Rating:

5.0

Number one

Rating:

3.0

Make sure the vehicle is clean inside. The seats had hair like animal hair. I had to spread my towel to sit.

Rating:

5.0

The employees were very helpful and able to quickly get me checked in and ready to go. Van was brand new and very clean.

Rating:

5.0

Thank you

Rating:

5.0

If your planning on moving, please make your reservation in advance. Overall, easy and quick service with reservation.

Rating:

5.0

The girl who checked us in was wonderful. Very professional. However there are only 2 parking spots for customers, they told me when I pick up the truck the gas tank would be full but there was only half a tank and the windows were very dirty. So I had to stop for has and to clean the windows. Other then that it was fine.

Rating:

5.0

Good service

Rating:

5.0

Great customer service

Rating:

4.0

The woman on site Sharon/Shannon? (I forgot her name and I’m sorry) she was a Black woman and was so amazing and helpful. She quickly got me a reservation for next day and was super friendly. Please give her a raise.

Rating:

1.0

The associate at the store took a personal picture of me on her personal and wouldn’t let me take the rental unless I let her

Rating:

5.0

I’ve rented U-Hauls from this location several times, and I’ve never had a bad experience. Everyone is always polite, professional, and genuinely helpful. I’ve even seen the staff take the time to help customers who weren’t familiar with the app or needed assistance making a reservation on their phones. That level of customer service really stands out. The place is always clean, and the entire lot is well maintained, especially considering it’s a very busy location on a major intersection. Congratulations to the manager and the entire crew for consistently doing a great job. I’ll definitely be coming back and highly recommend this location.

Rating:

3.0

I call for a pick up truck when I get there there wasn't any pick up truck available

Rating:

1.0

The whole U-Haul system was down for unknown reasons. Complete lack of information given to customers like myself-I was left in the blind. First pickup location in Los Angeles was at a 3rd party vendor next to a gas station in a run-down area. There was no U-Haul office & no uniformed clerks at that location. Even with my reservation number, they were unable to release the vehicle to me due to their computer system being down. Guy who claimed to be affiliated with U-Haul stated that I needed to pay him $200 CASH to release a vehicle to me. I refused to do that, as I had already reserved the vehicle with a credit card days before at a U-Haul location in Vegas. Guy instructed me to proceed to a different LA U-Haul location for pickup, but stated they could not dispatch the vehicle with computer systems down. That U-Haul location then sent me to another U-Haul location, which was not the correct location, and they sent us back to the prior location. It was a complete goat-rope. Hours later I was finally issued a U-Haul vehicle. Lady that dispatched it provided no verbal instructions as to vehicle features and basic operations. I had to learn everything on my own by trial and error. All I was told was to bring the vehicle back at the same 5/8 tank of gas or more. I was basically left in the dark to figure everything out, as it was my first time renting a U-Haul. I HATED the fact that everything i had to do pertaining to the vehicle had to be done ON-line with an account setup, etc. And I’m sure that my email will be flooded with unwanted U-HAUL email advertisement going forward, forcing me to UNSUBSCRIBE to future emails-a complete sham. There was absolutely no organization with any of the vehicle pickup/dispatch process. And to top it all off, U-Haul did not even present a courtesy lock for the back of the truck to lock our belongings. When they dispatched the vehicle, they took their own lock and stated I’d have to get my own. U-Haul nickels and dimes its customers for everything, and there’s a lot of ‘bait and switch’ with promises made, but not kept. What a disaster it was receiving the vehicle in LA. And the fact that U-Haul does NOT top off the vehicle with gas (dispatch with a FULL tank) makes it unbelievably inconvenient for its customers from the start. What a terrible overall experience we had. There should be some sort of monetary compensation for this disaster of an experience.

Rating:

1.0

Told me it was 24 hour and then closed at 5, which is fine by itself but you blocked the return entrance so all these trucks piled up and no one could properly park. Some dude literally sped and ramped over your curb just to get into the lot lol.

Rating:

5.0

Well when I drop off the truck employee told me that the system was down but still let me drop if off

Rating:

5.0

All good.

Rating:

2.0

I left my purse inside the cargo van can you please call me back all my documents are in there

Rating:

2.0

Have more staff available And for staff to NOT do work modules on computer in front of customers Also not have to make reservations twice

Rating:

5.0

Jose went over and above with his service. It was well appreciated.

Rating:

5.0

Jose was amazing very patient and polite he helped me and I was on my way in no time he deserves a raise!

Rating:

5.0

Yes

Rating:

1.0

I visited around 4 PM today. Although I had booked a reservation requiring counter check-in rather than the self-service option, the female staff member—speaking in a tone that made it clear she really didn't want to be working—told me she couldn't help and insisted I use the self-check-in kiosk, leaving me no choice but to comply. She was extremely rude and engaged in personal activities while on duty (such as talking on the phone with a friend even while assisting a customer). I do not think I will ever visit this location again.

Rating:

5.0

More people to work

Rating:

2.0

I called to order the exact same cargo van at the exact same location as I did the week prior. The rep got the location completely wrong. When I called to fix the location, they didn't have a reservation for me at all at 1600 Western. At the location, some guy just gave me the keys and sent me on my way. No directions on photos etc.

Rating:

1.0

Do Apple Pay available! Train your employees to answer for direct questions about rental hours and rates. Train your employees be more friendly and not leave customers without attention and just go out. I spent 5 minutes outside searching for help while your staff member just left and disappeared. Since it was my first time renting a truck in-town, I didn’t know how all your services work. But employe treated me like I am so experienced in renting trucks. Driver’s side sun visor wasn’t fixed so it falls during driving.

Rating:

5.0

The employees at this location correctly gendered me without blinking without trying without making a thing of it like it was just easy. I’m a trans woman. I’ve rented from them many times they recognized me I like working with them. But the way they just said “her” truck. Literally made my day. I don’t know if this is a place where I can make suggestions, but it would be really cool if you did “ frequent renter miles” like airlines do but for U-Haul rentals

Rating:

5.0

So nice and exelentvservice

Rating:

5.0

Everything’s prefect here. Best u Haul LA

Rating:

1.0

A customer service representative called me and I was told the vans at U-Haul Koreatown was booked at full capacity I got sent to 1410 BOYD ST LOS ANGELES (a mobile pick up location) instead. Despite uploading my driver's license days in advance, I was then told the location was not ready for a mobile pick up and was told to go back to Koreatown's location. Arriving at Koreatown's location, I was then told I needed my international driving booklet, something that I believe was not made apparent on the booking procedure when I had specified I possessed an international driving license. I moved later than intended and had to pay extra for the Ubers going back and forth.

Rating:

5.0

The Staff was very professional and helpful. Shenell, the staff who checked us out was very resourceful for providing information about the rental and our moving tips..we appreciate her excellent customer service!

Rating:

1.0

When I rent it from U-Haul there was a gentleman who did not assist me at all. He gave me a confirmation link in order for me to do all of the reservation on my phone on the spot. I ended up putting the wrong information. Got the wrong estimate. Anticipated the wrong price and was not given any assistance in what could have been a cheaper option. So I ended up having to pay a more expensive route. I am thoroughly disappointed and do not like this push for using the app to replace the employees at the front desk.

Rating:

4.0

I did not use any equipment to move; however, the the windshield , windows and drivers and passenger mirrors of the unit needs to be clean since the visibility of the driver was not the most optimal. This even will prevent some kind of collision and for the safety of the renters

Rating:

5.0

Easy experience

Rating:

3.0

I rented the U-Haul for one day at $19.99 but after one day when I returned the car, my last bill was $141.88. I just don’t understand how we how it became that much.

Rating:

3.0

Is not the best service but does the work , not people friendly

Rating:

5.0

Excelent

Rating:

5.0

the crew was very helpful and got me in and out in no time.

Rating:

3.0

Lower price on milage that's local

Rating:

2.0

Not the personnel's fault but drop-off was disappointing. No one share there was a mileage limit which I went over by 35 mi and incurred an additional surprise fee. When I'm already paying for the truck rental and the gas, why is there a mileage limit? I feel like I got ripped off, especially at the end of a long day moving my daughter into her college apartment.

Rating:

5.0

The check in attendant outside was very polite and immediately fam to help. Completely different experience from anyone on the phone or at the austin tx locations. I will still never recommend because of the tx /phone people

Rating:

5.0

Outstanding customer service.

Rating:

5.0

The customer service was amazing and very patient, I appreciate you very much U-Haul for helping me.

Rating:

2.0

Maintain the vehicles. Tire pressure was low Engine light was on. Makes people feel like the vehicles might break down at some point.

Rating:

5.0

Ensure that the app is working correctly so we can properly go through the process of picking up and returning the vehicle/equipment

Rating:

3.0

Vehicles should be full of fuel at time of pickup and returned on full. Refueling to any level less than full is a complete scam. It was on 1/4 tank when I picked up the truck and received zero discount for returning the truck with 3/4 tank of gas.

Rating:

5.0

Very good service.

Rating:

5.0

After hour drop off very convenient

Rating:

5.0

Everything was great and smooth from the person processing my rental and payment to the rain helping with the equipment