Customer Reviews for U-Haul of Koreatown

4,510 reviews

1600 S Western Av   Los Angeles, CA 90006
(Western & Venice Limited Parking)

(323) 731-3171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(323) 731-3171

1600 S Western Av
Los Angeles, CA 90006
(Western & Venice Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

More friendlier service/customer oriented

NOE G. 
Rating:
4.0

I rented a cargo van last Sunday and it's very dusty, like it's been park for over 2 weeks, I've been renting vans from U-Haul twice in Orange County, but it's my 1st time to be denied a ford van, even I book in advance and even requested for, so when they showed me my GMC rental, there's couple of ford vans in the lot.

IVAN T. 
Rating:
4.0

The lady customer service at the counter was not very friendly. Did not greet me when I said "Good morning".

Marlon Gavino V. 
Rating:
5.0

The trucks cabin smelled strongly of cigarettes. Motorists should be banned to smoke inside the vehicles!

ISABEL K. 
Rating:
5.0

Customer did not leave a comment.

DEZON J. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
1.0

Your General Manager Juan Hugarte was impatient, unprofessional and lacked customer service skills. After explaining to him a concern, he refused to listen and stated it was my job to ask the questions versus uhaul letting me know. He continued to say “corporate uhaul are different” and told me it was my job to find out which uhaul were or were not “corporate uhaul”. I ended up having to call the corporate office to be heard and validated and have my issue handled.

TODD M. 
Rating:
1.0

I Would never rent again!!i called 4 times and every time i called i got higher and higher rates on milage they are so full of shit

Leonel T. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL L. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
5.0

Truck mileage was too low. Truck goes only two miles per gallon of gas.

Alexander C. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

GUINEVERE N. 
Rating:
4.0

Customer did not leave a comment.

CASEY H. 
Rating:
2.0

I reserved a truck a week in advance at the location on 5006 Vineland and I was told because of double booking there were no trucks for me and had to drive 10 miles out of my way for a new truck. Completely messed up my schedule.

KRISTIAN L. 
Rating:
2.0

After hours drop off was a nightmare. We had 3 trailers to drop and we couldn't put where we were told. While dropping off another customer dropped off 2 large trucks. Space was limited and difficult to maneuver. The drivers of the other trucks helped get it done.

SCOTT DAVID W. 
Rating:
5.0

Juan Hugarte is very knowledgeable and helpful

Rating:
5.0

Perhaps a visual overview on vehicle's wear and tear components as tires, tire pressure, breaks, windshield wipers etc.

Hector R T. 
Rating:
5.0

All the staff were friendly from start to finish!

Seunghyun J. 
Rating:
5.0

Personnel was knowledgeable and very efficient.

JOSHUA B. 
Rating:
1.0

Customer did not leave a comment.

SVETLANA D. 
Rating:
3.0

Unpleasant service, changes location pick up multiple times, no t convenient in answering questions and accommodating my pick up and drop off

Manaf A. 
Rating:
5.0

Customer did not leave a comment.

JULIAN S. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
3.0

The location was just okay. The young man who helped me was very congenial.

JULIE J. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

ROLAND F. 
Rating:
5.0

Juan and everyone at this location are just the best!!! Always helpful and kind! Thank Juan!

Garry C. 
Rating:
5.0

N/A

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE C. 
Rating:
5.0

Everything was excellent.

OSCAR G. 
Rating:
5.0

Customer did not leave a comment.

JUDE S. 
Rating:
5.0

All great!

Nicole W. 
Rating:
3.0

Juan was the definition of customer service. My first experience was on Thursday 10/14/21 and the staff was amazing. My experience today, 10/18/21 was unpleasant. The 2 ladies in the office seemed to not want to be there. They provided smelly vans, 1 in which had a busted mirror driver's side side view mirror and a turning signal that did not work. Was running late to the pick up location due to having to switch vans. Juan was very understanding and made sure we were being helped with great customer service. I requested a refund or a discount.

Shauntale' L. 
Rating:
5.0

Reserve a parking place for a customer that wants to drop his or her car to your place pending when he or she returns your van, truck etc.

EMMANUEL N. 
Rating:
5.0

When checking the truck back in I could not figure out how to share my location. My friend had to fo it on her phone. There should be a way to enter the drop-off location manually. It was REALLY FREAKING FRUSTRATING!!!!! It made me almost NOT want to use U-Haul anymore.

Sherral C. 
Rating:
4.0

A bit confusing on how to park vehicle.

Christine K. 
Rating:
4.0

Customer did not leave a comment.

Walter L. 
Rating:
5.0

Customer did not leave a comment.

TEODORO V. 
Rating:
4.0

Customer did not leave a comment.

Juanita C. 
Rating:
5.0

Keep up the good work.

ANUARD G. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
3.0

Personnel should be friendlier and explain a few things about there equipment and how to operate them

OSCAR V. 
Rating:
3.0

Workers need training on better customer service.

Carlos N. 
Rating:
5.0

Customer did not leave a comment.

LENNA P. 
Rating:
5.0

Better signage for where to pull in to return. Or a heads-up at pickup that return is on Venice, not Wester (which is where the pickup entrance was).

AMY P. 
Rating:
5.0

The owner is awesome.

matthew H. 
Rating:
5.0

Nothing at all everything was excellent fast excellent fast polite Curtis I love uhaul

JAMES J. 
Rating:
3.0

The "reservation" process was a nightmare. It really isnt ok that when i make a reservation it is only tentative on your part.

ROBERT G. 
Rating:
1.0

My rental was double booked and the other person was there 30 seconds before me and took the keys. The staff told me there was nothing they could do and I had to call U-haul even though I was standing at the u-haul. I got upset enough that she then searched for another vehicle nearby and reserved it. While waiting for my Uber a van return pulled up and I asked her if I could take that van but she told me it was for someone else who wasn't there yet. When I called to speak to customer service about the double booking he hung up on me when I asked for a discount. Finally a manager helped to give me a discount and apologized. I will go out of my way to use a different rental company the next time I move.

Carley C. 
Rating:
3.0

Customer service, the black lady in the front desk was so rude with me, since I got there I asked a couple of questions and she was responding with tough attitude

OMAR A. 
Rating:
5.0

No comments everything was good

JUAN A. 
Rating:
5.0

staff was very helpful & friendly & we received the trailer we needed & were hooked up safely in a timely manner. many thanks!

Elinor N. 
Rating:
5.0

Didn't know that two personal contacts were needed for mobile verification to check out the truck!!!! I wish the process was explained to me before I signed up for mobile pick up so that I wouldn't have stood there for 30 minutes trying to get approved. Otherwise, the store employees were a little cold but ultimately helpful.

Mei-Shuang W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

The person who was assisting us to hook up the trailer was super helpful. I should have known his name to give him proper credit but you know how stressful moving is to remember these small good deeds!

Pallavkumar P. 
Rating:
5.0

No coments you are the best thanks

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

Everybody was helpful and really nice. They took their time to take care of us with a smile behind the mask. The equipment was there, clean and according. 10 out of 10 to me, best location.

Debora N. 
Rating:
1.0

Estas calificaciones las pongo porque yo les page Cash y de todos me retiran el dinero de mi cuenta. Yo no si son ustedes oh es mi banco que me detienen el dinero . Yo pienso que son ustedes que retiran . Y no esta bien porque yo les page Cash.

CRISOFORO M. 
Rating:
4.0

Customer did not leave a comment.

ELENA L. 
Rating:
4.0

Your phone app is stressful and ineffective. Would recommend fixing this to relieve the strain on in-person customer service at this office. Everyone was extremely kind and helpful, especially the woman at the service desk.

Emily S. 
Rating:
1.0

Employees don't have nice attitude.

TSUNEO U. 
Rating:
5.0

Customer did not leave a comment.

ZAIRA I. 
Rating:
1.0

The team was ridiculously rude, I left feeling horrible like I did something wrong for simply asking questions. The lady helping me for the rental was so rude, literally “whatever, I'm getting this over with so gimme your info now” I didn't know we could order online. I've never rented a truck before. They were so mean I kept the truck two extra days because my anxiety of dropping off was out of control. NEVER EVER EVER renting from this company again.

Jason V. 
Rating:
4.0

The gentleman who helped us was really great. Nice guy, very accomodating. Location is typical grungy LA. I did not go inside to know if the location was clean. But the guy was super inviting. That's the reason I gave it 4 stars. Him, all the way.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

MARIA E. 
Rating:
2.0

The service person handling the equipment walked past me twice without even acknowledging me, the second time I could see he was checking Facebook on his phone. When I returned the equipment, there was no clear traffic control and it was difficult to pull in off a busy street. Didn't appreciate getting yelled at my an employee to back the trailer out into oncoming traffic.

Ian D. 
Rating:
4.0

I dropped it at night. No direct interaction with employees. I got a receipt in email first thing in the morning. I am happy with this.

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

bill W. 
Rating:
5.0

I am very satisfied. Thank you!

Malgorzata B. 
Rating:
5.0

Juan was very helpful and did professional installation.

Bahram B. 
Rating:
5.0

Customer did not leave a comment.

Agustin B. 
Rating:
5.0

It was absolutely perfect, simple, and very comprehensive. Thank you so much for all your help and support.

JESSICA R. 
Rating:
3.0

Customer did not leave a comment.

Ivor E. 
Rating:
1.0

The employee was cursing and being rude to the co-workers. I felt uncomfortable and didn't feel valued in that environment. I would never do business at this location in the future.

Shawana C. 
Rating:
1.0

I had a reservation for a truck, for 6 hours, time did not reach me and I needed more time! Well, I called that place in Koreatown where a lady named "Chanel" attended me and I told her about my situation that I needed to extend, she treated me very badly and she told me that in no way could I extend that I had to return it at the time scheduled before because already After me there was a reservation, I asked her if she is tired or does not want to work because of the bad way she treated me and she said no, finally I called Uhaul.com and I told her that I need to extend and she tells me that of course I do. , I could extend my time and I ask her why Chanel said no and she tells me that she does not know what it is like, she had no idea what she was talking about, do not go there, very bad attention

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Ju Young O. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
1.0

When we dropped off the truck the process was very easy. The person helping us was very nice. However, we had forgot the dolly at my daughters apartment. We brought it back the next morning. I walked in and the person behind the counter was on her phone did not look up. I asked to give my name so I could get credit for bringing it back and she proceeded to tell me it was not necessary as I would not be charged for it. Mind you the ENTIRE time she did not look up once from her phone.

JOSEPH T. 
Rating:
1.0

They charged a fee even though I filled up the gas and returned it

JIHWAN Y. 
Rating:
5.0

I had an amazing experience at UHaul and Chanell is the best! She made everything sound so easy and was very helpful when I asked questions. Overall, I had a great experience through this stressful time and I will be recommending everyone to come here!

Makia D. 
Rating:
5.0

Customer did not leave a comment.

Elisa H. 
Rating:
5.0

Nice

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

Paris N. 
Rating:
2.0

They forgot to put my furniture blankets in the vehicle and were very rude.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
5.0

An item I had ordered in advance for store pickup wasn't available when I got there.

Eli W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
1.0

I reserved a furniture dolly and other supplies and they were not available when I went to pick up the truck. How was I supposed to move my furniture without these? the staff didn't seem to care or to try to help at all.

Do Hee K. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO G. 
Rating:
3.0

Everything was good but they didn't have any furniture dollies which I really needed.

Mackenzie H. 
Rating:
1.0

The Heal manager was rude, didn't seem to know what equipment was available at the time of my reservation, there was a girl when I return the equipment that though she was given instructions to a pet and not a paying customer.. except for the young guy that check the trailer when I picked up and returned it, the customer service was lousy to say the least...

RIGOBERTO H. 
Rating:
2.0

Juan Hugarte, the General Manager might need to be trained in providing decent Customer Service. It is we, the customers which help keep the business going. Mr. Hugarte was rude, would not let me speak nor ask questions which naturally I would have as a customer who does not frequently use U-Haul. He walked away from me and left me with some doubts. His smug, and self-aggrandizing posture does not go well with him being the representative of a corporation such as U-Haul which out to have the hallmark of superior Customer service. Should I ever need to do business with U-Haul, this location at 1600 S. Western will be one which I will avoid and just maybe, I'll share the bad experience on reddit and yelp.

Pedro T. 
Rating:
5.0

I was very happy with the personnel at this location. I will definitely use this location in the future.

Pam G. 
Rating:
5.0

The people at U-hall on Western in Korea Town were all wounderful, helpful, and knowalable. I found this to be true for both the pick up of the trailer, and the drop off. My only compliant is that the way U-hall charges (24 hour system) charges an extra day. From my calculation it should have been 9 days, but I was charged 10 days. This is a problem for U-hall, and may be illegal in California. It needs to be raised with U-Hall senior Legal Council, because I believe it will leed to a expensive defese under California, and possible other state laws. Despite the system over charging, it was a wounderful rental experience. Thank you, Mark

Mark G. 
Rating:
3.0

Customer did not leave a comment.

Pablo E. 
No reviews have been submitted for this location.

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