Customer did not leave a comment.Laura D.
Customer Reviews for U-Haul of Laurel
Laurel, MD 20723
(NO CUSTOMER PARKING)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KRYSTELLE W.
I used the online check that was supposed to get me in and out. when I got there, i found the truck , but the combination for the key lock didn't work and I was forced to stand in line. All in all a 10 minutes process took 40. really wasted my time. Also, I had ordered a dolly and there wasn't one in the truck, so I needed to go back in and get one.Michael R.
Customer did not leave a comment.COLIN S.
Customer did not leave a comment.AKWASI O.
Customer did not leave a comment.edgar S.
Customer did not leave a comment.CATHY H.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Ibrahim G.
Customer did not leave a comment.ENOCH A.
Suggest the customers to clean it up the cars before to drop it off I don't know if this is the store responsibility or costumers thanksJOSUE O.
Parking is a bit of a problem especially when they open in the morning. The staff is very helpful .TEOFILA G.
Customer did not leave a comment.Timothy B.
First time I rented a in closed trailer that rear right side tail lights did not work at all and before leaving the lot the employee said just when you pull out keep your light off so the uhaul cam doesn't see that the right side taillight doesn't worry it's the only one we have just don't drive at night and don't worry you will not get pulled over it has out of state tags. Second time was for a car dolly and a Shannon named guy helped me. But not really at all.... This guy had a terrible demeanor, provided me a dolly that the right side turn signal did not work and said it's probably my truck and we have been doing this for 20 years and we know what we are doing. I told him I know it's not my truck because I checked it before and have other trailers and they work fine. After they tested my connection and found nothing wrong with it. Then they found it's there extension wire part that is not working properly. They gave a dolly with ripped instructions on both wheel fenders and Shannon did not even go over how to use the straps or anything with the dolly with me. I would recommend this location due to my experience for myself but if you do use this place make sure not get any help from the guy name Shannon.FERNANDO P.
Customer did not leave a comment.LAWRENCE D.
Customer did not leave a comment.JOLLY E.
The lady at the service desk was great! The guy that helped me with hooking up the trailer was talking on his phone the entire time and then walked off. I had to follow him to ask if I was ok to leave with it, and he said yes. The guy that helped me return the trailer was great!Richard M.
Closed when truck was returnedMONTYFREOLO N.
Customer did not leave a comment.LESLIE T.
Cargo van was not clean. It had trash in it and didn't appear to be sanitized. Staff said gas tank was 1/2 full when I rented it but it was below that mark. When I returned it, I made sure it was at half. The only reason I would recommend this location is because of the staff I experienced. Rodney TurnerRODNEY T.
I cannot rate and fill out this Survey until I am first emailed my "Paid-in-Full" Invoice to review my final charges. Thank you for your understanding.RYAN W.
Have vehicles available at the chosen location. I reserved a truck at a place 0.48 miles from my home but was then called and told I had to go to a location 8.6 miles away therefore causing me to pay for an additional 16 miles. It's a rip offKRISTIE K.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Newt M.
The location is shortstaffed, but the associates were very helpful and engaging.TAMAH K.
Friendly, helpful courteous and efficient. Always enjoy the experience and attention of you employees.Robert H.
Customer did not leave a comment.Randolph W.
Customer did not leave a comment.OJOREDDE I.
Great experience. Would definitely rent from U-Haul again.RODERICK A.
Everyone very HelpfulTHOMAS F.
Customer did not leave a comment.Chantay R.
Absolutely fantastic, I didn't have to do a thing. Less than 10 mins I was finished!TUREKA R.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Marti M.
Customer did not leave a comment.Omotara J.
The manager is a bit abrasive, however upon return the other employees were excellent.Christopher M.
The young lady that assembled me was courteous and PATIENT instructing me how to navigate the site. Return of the vehicle was also easy. ThanksBETTYE Y.
Customer did not leave a comment.WAYNE G.
The line was extremely slow and the store wasn't properly staffed.BRITTANIE M.
Customer did not leave a comment.JEFFREY Z.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.Michael G.
The Staff was very helpful and friendly. Being stuck and stressed our on the road with a disabled vehicle the staff made the day a lot more bearable.Peter U.
Customer did not leave a comment.CARLOS T.
Customer did not leave a comment.Carroll G.
Nothing To implement everything was really good really good ðŸ‘HORACIO K.
Customer did not leave a comment.Mariama S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Alan P.
Provide some customer parking, even if there's a fee for itALAN P.
I placed a reservation for a 5'x8' trailer well in advance of my pick up date. On the day of the pick up I was notified that my trailer could only be picked up at a location 45 miles away!!!! No locations closer to me had a trailer available...of any kind!!!EDMUNDO B.
Customer did not leave a comment.David Y.
Customer did not leave a comment.Robert M.
Very pleased with all aspects of rental .STEPHEN J.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Kim T.
Location was VERY crowded with equipment. Difficult to maneuver. Individual who waited on me was helpful, pleasant and efficient.Joseph B.
Great costumer service.DOUGLAS S.
Their greeting made my day.DANIEL R.
Customer did not leave a comment.GENNIFER M.
Truck passenger door did not close well, truck had almost no pickup on the road, brakes did not respond quickly enough.MARGARET B.
The phone app would not work for pickup. The location was too busy for 2 employees.The truck had a tire warning light on, and the visor on the drivers side was broken and kept falling and obstructing the view.STEPHEN T.
Customer did not leave a comment.TALLIA C.
I told the person the running lights on this unit were not working when I got the trailer they said to use it anyway. About 5 miles from the location all lights went out on the trailer and I had to do a road side repair on the trailer wiring. This made it where I had turn signals and brake lights back but no running lights. I returned the unit early because I could not use it at night because of this. When returning it to the location ant telling them this is the only reason I am bringing it back early they did not offer any solution. I ended up finishing my move with 4 pickup truck loads that would of been one trailer load. Very disappointed in the service and maintenance of uhaul as this was addressed at pickup that I needed the unit for 24 hours. Not 6. Still got charged full price and had to use twice as much fuel as I would have if the lights would of functioned. I did call to get it documented in roadside assistance that I conducted the repair they were very helpful and felt that this location was also wrong for not offering the other 6x12 that was on the lot. As I explained to them the guy who hooked me up made it seem like it was too much work to get it out from behind the other trailers. I will continue to rent with uhaul but this was a disappointing experience. This also was not the location that I reserved my pickup at so it was out of the way for me to pick up and drop off for my helping a friend move.Christopher P.
Customer did not leave a comment.PATRICIA G.
Customer did not leave a comment.NICOLAS B.
Very good customer serviceLALBIAKDIKA C.
Customer did not leave a comment.Mary C.
I was charged a $5.00 fee that other locations don't charge. I was told that it would be returned when I bring the rental back. I was then told by an employee that I would have to wait for 1 or 2 hours. I then said I wasn't coming back to this location and the employee told be don't come back.GREGORY C.
Customer did not leave a comment.VENESSA C.
Customer did not leave a comment.Joseph Craig W.
Fast, easy, nice people. Couldn't have gone better. Thanks!GABRIEL S.
Customer did not leave a comment.NICHOLAS O.
Customer did not leave a comment.Donald V.
Nothing I was completely satisfiedDEREK F.
Customer did not leave a comment.Lawrence P.
Customer did not leave a comment.Augustin V.
Thank you for making it easy.Stacey F.
Nothing. It was a fast, efficient experience.RICHARD R.
The in store manager was excellent, very helpful and outgoing. The gentleman who worked outside helping people behavior seemed as we inconvenience himDamian L.
Customer did not leave a comment.CLARK S.
Why does someone need a smartphone to rent from you?!? If I had another option I wouldn't use uhauljames S.
Customer did not leave a comment.OSCAR A.
Customer did not leave a comment.GILBERT L.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.HIRAM D.
Customer did not leave a comment.CHUKWUEMEKA A.
I received a charge that isn't stated in my contractADAUGO E.
Great for smooth processing reserve date to pick up Uhaul truck on time. Thanks!MARY-MAE F.
Customer did not leave a comment.WITTAYA K.
Customer did not leave a comment.ERIC C.
Customer did not leave a comment.Zhiqiang H.
Customer did not leave a comment.FRANCES H.
Customer did not leave a comment.ZACHARY C.
Customer did not leave a comment.GLENN B.
People at this location are very friendly and helpful. Thank you!ANNA D.
The staff here was completely unfriendly. It was like they didn't care to be there. The person who "helped" take the trailer off the truck so I could unload my personal belongings was on his phone constantly and had to be reminded of several steps required in order for me to drive my car off the trailer. Man, my overall experience with U-Haul for this move has been beyond unprofessional.Lee C.
I was very satisfied with the online reservation process.Larry T.
Overall, customer service was average. Communication can be improved.Joy L. | Overall Experience
Additional Services at this Location
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