Customer Reviews for U-Haul of Laurel

Rating:

1.0

I return a dolly the same day it was rented. And I was called twice about a dolly that I don’t have. Thennnnn, they charge me for two days and I only had it less than 5 hrs. Had to call to get a refund—won’t be returning.

Rating:

1.0

What can you do to improve? I walked in a little before my reservation for a 15 foot truck. I was told there were NO 15 foot trucks there OR in the area. I made this reservations 2 WEEKS before. It is absolutely insane that this location never contacted me to tell me this until the day of my move. So I decided to get a 10 foot truck because I needed to move that day. My original reservation had me returning the truck in a different location. I was forced to return it to this terrible location because they needed the truck back. Then they demanded I give them an exact amount of miles for the truck. I ended up overestimating and having to pay the extra because of this terrible location. My reservation was supposed to have 6 furniture blankets. I did not receive them. My reservation was supposed to have the insurance (I believe Life Haul or something). While in this terrible store, I signed up to get this insurance 2 times. When I got to my truck and took pictures, the form I needed to complete said I didn’t get the insurance. What is the point of a reservation if the entire thing needs to be redone at the terrible location??? While there, I purchased a $40 tv box (which is insanely overpriced). Apparently this tv box wasn’t available in this terrible store’s system and it took another 10 minutes just to get that dealt with. I was in this terrible store for close to 45 minutes and overcharged. There were no apologies and all I got for wasting my time was the wrong truck that was missing multiple elements. They could’ve taken a few dollars off my purchase as an apology for not being prepared for anything, but instead they did nothing. I strongly recommend going to Penske or Ryder in the future because there is no way they could possibly be worse than a uhaul.

Rating:

2.0

The online return and key drop off process is faulty and does not work. You will be charged overnight fee for returning the van after closing hours.

Rating:

3.0

Could not open my truck rental on app to return my rental. I returned right after closing and app said I needed counter service. So I left key Dropbox. Was charged an extra day. I was not told to call the 1-800 number.

Rating:

5.0

I returned after hours. I can only speak to the lot. The lot was organized and I had no issues as I left my truck at the fuel island and followed the instructions posted for after hour returns. Clear, detailed return instructions.

Rating:

3.0

The communication and proper rental and reservation information. Information should be clearly given about the equipment reserving at reservation time. I had no dolly for my move do to the lack of service and information not given.

Rating:

2.0

Tire pressure was less than half.

Rating:

3.0

Nothing really to comment they just daid leave my key so I did and left

Rating:

5.0

Another awesome service as we have come to expect anytime we U-Haul's services.

Rating:

4.0

I asked the manager if he can adjust the price per milage, and he said no without thinking about what I was asking. I am an veteran, and use UHAUL a lot, and was asking the manager which he did not entertain what I was asking.

Rating:

5.0

Excelente servicio

Rating:

3.0

The lady that checked me out was rude. She is very unfriendly and unprofessional. I returned on 7/30 around 430 pm.

Rating:

4.0

I had a bad experience this time with my rental. I was charged twice, my regular charge, which was fine. But then I after I got home I get a text for an additional high amount for gas, when I shouldnt have been charged. I called about the charge and they tell me to call back when the manager was due in. I'm so tired of people ripping me off! #NotAHappyCustomer

Rating:

5.0

Every thing was excellent!

Rating:

5.0

I have rented from this location numerous times. The staff is friendly courteous and professional. Pickup and drop off is quick and easy.

Rating:

1.0

I rate this Location Poor because,I spoke to the manager about a problem, and she seems not to want to rectify the situation After I voice my concerns about the Bill.

Rating:

4.0

Impart to the customer, when returning the truck, to do a work round for security.

Rating:

5.0

Very easy pick up with helpful staff. No complaints.

Rating:

5.0

I’m not sure what can be done to improve for next customer but I was please with my experience.

Rating:

1.0

Service your trucks on a regular basis

Rating:

1.0

No parking, had to walk in 90 degree heat to get to and from my car, employees outside washing vehicles being so unprofessional they couldn't hear me ask where I was supposed to park (loud and cursing). I asked for a furniture dolly and they didn't have any even though I made the reservation 2 days prior. I was given a utility dolly, and upon return, they charged me $120 for it being missing/damaged. When I called to inquire, because I returned it undamaged, not only was the employee unfriendly, but no one was able to assist me because the manager was not in. He would have to talk with the employee who checked the uhaul in to see if it was returned or not...so essentially his word versus mine? I will not be returning.

Rating:

5.0

Web interface for photos never worked on my phone using 3rd party cookies. Local staff was helpful and had clear instructions

Rating:

5.0

I think you guys should have more staff on ground for weekends because of early morning rush.

Rating:

4.0

Make sure all the equipment and rental items are cleaned and ready to go before renting them because time is valuable and you can’t get it back.

Rating:

2.0

Next time make sure your Employees are doing their jobs and making sure the Equipment isn’t Broken and Properly logged before attempting to charge the next Renter card for someone else mistakes. All those pictures the customers have to take and somehow yall still missed someone Damaging Property.

Rating:

5.0

The gentleman that help me was great. Friendly and helpful.

Rating:

1.0

Improvement would be to have a truck ready that has been reserved at the location where it was supposed to be picked up. I went to 2 locations - one said the truck had not been turned back in.... the second couldn't figure out how to record the info in the system. The third wouldn't honor the $50 off guaranteed by the first UHaul pick-up location because my truck wasn't available. Also the third location would not allow me to leave my car on their property so I then had to make last-minute arrangements for someone to come drive my car. The entire morning was lost & I will NEVER use UHaul again!

Rating:

5.0

Excelente trabajo 👏, me gusta porque también hay servicio en español 👍

Rating:

3.0

I reserved a truck from a location that was located off RT198 (FT Meade RD) in Luarel Maryland. When I arrived there was nobody present to assist and I didn't see a vechicle to rent. I then went to the location off RT1 in Luarel MD and had to reserve a vehicle for the following day or Sunday. That experence went well for me however another coustomer was there with a reservation and was unable to get a truck. He had people at his house waiting but was told that the truck he reserved hadn't been returned yet. The yard had 15 trucks parked with nobody there cliaming them? While it was not my problem to deal with I did question why you all wouldn't have aloud that coustmer to take one of those many other trucks that appeared to just been parked.

Rating:

2.0

Extremely expensive. I rent 10" truck for less then 12 hours. Over a 100 miles . and I got charged $356

Rating:

5.0

They helped connect the trailer to my car, which I appreciated a lot.

Rating:

1.0

I app checkin didn’t work - I had to find a rental place with people that was 20 minutes out of my way and this pushed my move back over 4 hours. When I called for help the wait time was 1 hour.

Rating:

2.0

I rented it at 6:30pm and returned it 8:30pm. They added after hours return fee and other fees. They increased the from $104 to $162. On top of that the gas level was not at the level they wrote on the paper I received when I picked the truck up. The other disappointment is that they don’t allow a customer to park a car in their parking lot.

Rating:

4.0

Great Staff

Rating:

2.0

They are rude ,not really knowledgeable, and they charged me twice,instead of refunding what was supposed to be given back to me

Rating:

1.0

They were very rude and don't care

Rating:

2.0

Water leaked into the top of the truck cabin, passenger side windshield wiper was worn and did not function

Rating:

1.0

For the second time in about a month, I was rented an unserviceable trailer. I am lucky I was not hurt or killed by the unserviceable trailer causing me to have an accident. This location should be closed until all equipment is checked for safety concerns and staff should all be trained how to properly check equipment for safety issues.

Rating:

5.0

People were nice and helpful.

Rating:

4.0

The van I rented was a little dirty on the inside.

Rating:

3.0

Inconvenient for customer to be unable to leave personal car at the location when picking the truck.

Rating:

1.0

Multiple unknown charges keep appearing on my card

Rating:

5.0

My only complaint.......this truck rode like I was in an Abrams Tank. I felt every bump, crack, divot and whatever in the road. 300 miles of that. I didn't have that heavy of a load either. You advertise smooth ride. This was far .....And I mean far from it.

Rating:

5.0

Everything worked out well, very nice thank you

Rating:

3.0

Employees were rude and assuming the worse from us

Rating:

5.0

Friendly and knowledgeable staffs

Rating:

4.0

No fault of uhaul, Saturday mornings are a nightmare. People abandon their vehicles, block entrance/exits. I guess more customer parking would help

Rating:

5.0

With how busy the place is, adequate provision for customers should be made.

Rating:

2.0

Be sure to tell all the details and do the job right. I had no contract for the vehicle I even rented. I am being charged almost a house payment . I just wanted to rent something to go home in and I was gonna drop off where I lived. I was told I could. Then I was informed there was no way possible to drop off anywhere but that location that was 50 miles from my home. I tried for days to get to there but for one reason or other I would get almost there , then I couldn't get home safe or get through the tunnel . I paid a over a month of what I pay for insurance for a 3 day rental .. I don't have money kike that. I was lied to and I'm not informed correctly. Told I had to pay it before I could even dispute it. I'll never get my money owed back now. I will never rent from them again if this is how I'm treated. I never had an issue renting a vehicle and I do rent alot I will make sure everyone knows how uhaul treats their customers. This is so wrong and I should t have had this problem on the first place had I not been mislead so they could get all my money.

Rating:

4.0

everything good

Rating:

5.0

everything was amazing

Rating:

5.0

Excelente customer service