Customer Reviews for U-Haul of Laurel

Rating:

1.0

$300 for 2 days. Very expensive. The parking situation is not great either. Parking near the side would be good. Woman yelled at me for wanting to park away from the street.

Rating:

5.0

Awesome service

Rating:

1.0

The manager and the staff for that store is a crook. They charge my card twice and gave me misleading information. They told me after the 24 hours is up, they will give us an hour grace period on the sunday when we picked the truck up which that was a lie. That hour that the said it was on the Monday when we brought the truck back , the manager said the grace period is 40 minutes and that result in charging up for an additional day. This is the WORSE LOCATION EVER!!!!

Rating:

5.0

no comment, friendly, professional.

Rating:

2.0

Semi chaotic environment in the office. Not very well organized despite decent vehicles available. Noisy. Would only recommend because of location and available human return before 5 pm

Rating:

5.0

I was overall satisfied with the service that I received from Uhaul rentals. The people who helped me was very kind and assuring. Kudos to the assistance 👏 👍 I received.

Rating:

5.0

Me encantó el servicio

Rating:

5.0

You guys are doing a good job already.

Rating:

3.0

No place to park

Rating:

4.0

Would be nice if there was a drop box for key returns (or better signage if there was one). I waited in line for a while to return keys with only one staff member at the counter. However, the person at counter was very professional and courteous on check out and check in.

Rating:

5.0

Have more of a variety of vehicles to rent.

Rating:

5.0

My only issue is I came by myself so I had to park so far away beyond that everything else was PERFECT

Rating:

5.0

The entire process and customer service was flawless.

Rating:

2.0

The van smelled like stinky Body odor.. People were nice. Major potholes upon entry into the driveway. Roads need repair on site. Tow equipment was installed wrong and wires get shut outside of the trunk when closing it. Tailgate wires were installed wrong. I haven’t heard back today to resolve the issues. Broke a clip in my trunk panel. Awful tow hitch install.

Rating:

1.0

I was lied to just to sign the contract and was swindled and overcharged $90 which I will get a lawyer for

Rating:

1.0

The tire was was super flat with a nail in it and there was a dent in the door. The vehicle also smelled weird as hell

Rating:

5.0

Rent pickup trucks from this location.

Rating:

5.0

Awesome Customer Service!!!!!

Rating:

3.0

Your front desk employee needs more customer service training. Her body language & nonchalant attitude is not good for the front desk or any dealing with people. If there was another U-Haul in the neighborhood I would have walked out of that location. Her customer service habits are needs a lot of work.

Rating:

5.0

No issues

Rating:

5.0

Staff was awesome......

Rating:

4.0

You are doing great.

Rating:

1.0

The young kids/half man or little boys that works there are very disrespectful, They don't know how to address and treat customers properly. They are more on their phones than helping customers. Someone basically told me fuck you over the phone and hung up on me. Management should really start hiring people with experience and etiquette. That particular Uhall off Route 1 is full of bumbs i will never be back.

Rating:

4.0

The staff was friendly and nice.

Rating:

1.0

Transfer the lady that received the truck. She was very rude

Rating:

1.0

Unbelievable! A rude woman knocked at my car when I was still trying to figure my way around in their parking lot.

Rating:

1.0

The customer service is very bad and the employee is very arrogant

Rating:

4.0

the truck needed maintenance the lock on the back gets stuck

Rating:

5.0

The service was perfect

Rating:

2.0

Front desk lady was rude and the van doors were messed up and hard to close, otherwise in good condition.

Rating:

2.0

Customer service was very poor by the two women that work at the location in Laurel off Rt 1. The young man with curly hair tried his best to handle things for each customer, being attentive and helpful. The two women need to learn customer service from him.

Rating:

4.0

Quick and easy

Rating:

3.0

Check the trucks are in clean and working order. It was not.

Rating:

5.0

Great staff! Pick up area great. Staff very helpful.

Rating:

4.0

We had a blowout on the tow dolly we rented. The tire was not in good condition and shredded with a piece of it hitting my front bumper. The blowout delayed me by over two hours to my destination.

Rating:

2.0

Costumer service is not good old woman rude .

Rating:

5.0

The service was on time, no delays.

Rating:

1.0

The last time, when you billed me, it was a mistake on my mileage and my gas level, you guys fixed the mileage and didn't fix the gas level. This time you charged me for after our hours service even if I returned the truck on time and also for cleaning fees, I returned the truck clean. I called to claim, you guys put me on hold and didn't call me back. I'm very disappointed.

Rating:

4.0

The lady at the counter on Sunday, August 17th, was very abrupt. She could have been a little bit more like her colleagues, who were professional but also helpful.

Rating:

2.0

No AC, waited in line for 30 minutes; trailer was not ready. Appointment was at 9- Did not get the trailer until about 1045 - had to change plans and returned the trailer early.

Rating:

3.0

No parking and not very frendly customer service

Rating:

2.0

I have been to this location before. The staff was different. During my most recent visit the staff was very unfriendly. For instance, I said "Thank you!" several times none of it was acknoledged by a "You are welcome!" Also, I filled out the reservation online to get in an out quickly and I was asked the same questions again at the time of the pickup. The staff didn't seem to care that I made it a point.

Rating:

1.0

no parking for customers had to walk several blocks . Was not told this ahead of booking. Employees not helpful and very unprofessional.

Rating:

3.0

The cargo area smell like diesel fuel. The gas gauge didn’t work till I got have way to my destination. The gauge stayed at full while the mile to empty was say 339 for over 135 miles.

Rating:

1.0

They charged me for after hour fees drop off which I never knew about and that a lie please I want to know when you guys started charging after hour drop off

Rating:

3.0

While the customer service was average and was neither good or bad just kind of landed at par. The 15' uhal truck that I drove had shoddy brakes and a transmission that slipped.

Rating:

4.0

Nothing much. Picking up and dropping off was quick. Keep doing the good work

Rating:

5.0

Quick, easy perfect experience. This location is the only one I will ever use.

Rating:

5.0

Nothing,all is well with me!