I forgot my BEATS EAR BUDS in the vehicle when I returned it and the associate who took the keys from me should have found it and have it returned back to me but so far nothing. I went back to the office to report, still no way to be found.
DONALD JOHNSONCustomer Reviews for U-Haul of Laurel
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got charged an extra $30 for using six gallons of gas though my journey was less than five miles total. Either the truck wasn’t maintained properly or staff tried to pull a fast one on me.
Robert KettFind additional space for parking gas is high and when you have to drive back and forth and put gas in the vehicle you’re renting it adds up.
COSTELLA CABBELLI made a reservation online, provided the required driver license info, purchased the insurance, and provided the requested emergency contact. When I arrived to pick up the rental van I was informed that this store REQUIRES first time renters to buy the insurance, pay upfront for a minimum of thirty miles, provide TWO emergency contacts who they immediately called. It was 8:30 AM. I pointed out that none of this was mentioned online, the employee was unsympathetic and told me that's what they require. I won't rent from that location again.
Lois LamichThe manager was very efficient and professional. I think his name was Jamal
Marcia MckenzieI didnt recieve all my equipment got charged for it
James IrvinThe truck died 2 times and when we picked it up the check engine light was on and we had to put gas in it 4 times and it kept eating the gas up... worst U-Haul ever we will not be returning to that one
jaquan newtonPick up and return were both easy
Scott FontaineThis was the second time that the horrible incident happened, I returned the vehicle with more gas than when I picked it up, and I confirmed with the same guy that checked me out which he told me YES I can go that it was more over the quarter tank, however they still charged me for 2 gal of gas. This is stealing.
Oluremi OjebiyiThere wasn’t enough staff. Need for staffing
Phillimon AligawesaVery professional explain step by step everything I recommend this location
Abel AlvezAlways nice to have clean inside windows and exterior mirrors. Maybe make that a part of the pre inspection stage.
Bill RomerThe staff is knowledgeable and respectful
Gerald IronsInspection check should be done for all returns. They charge me for 3 days. And I lost two movers. Cause delay and cost .
Florida HallThe service helper was very nice and helpful.
LISA WASHINGTONThe lot was backed up and blocked. Unable to pull in. The staff blocked everyone and cut people off as they were trying to leave the lot. Very unpleasant.
NaToshia RobinsonI was charged for gas after I put gas in tried to have someone check it before I left with no luck. Miles were more my overage calculations.
ANGELA SHORTIt all was great!
John GrimesGreat customer service! Awesome team there at this location.
Quinton JacksonThe location was great.
Netasha TriceNothing your customer service is outstanding .
Tonia MyrickThe U-Haul agent at this location by the name of Isaiah, was very helpful and courteous, as well as exhibited a high level of professionalism. The vehicle provided had some much needed maintenance to be carried out such as oil change required, and the tire pressure sensor not functioning.
ADEBOWALE AJOMALEDid not rent the trailer they were rude and nasty said I couldn't come back with my truck
James RitchieKnowledgeable staff, smooth and quick drop off process.
Janelle WellsI have rented equipment from the Laurel location a number of times over the years and been very satisfied with the service. The employees are always courteous and helpful. I did have two issues this time that were quickly resolved. 1. The lights did not work on the first trailer that I was assigned so I was rented an alternate trailer. This was not a huge issue, since there was alternate equipment available, but add an extra 10 minutes or so to my visit. 2. I returned the trailer at about 4:30 pm but apparently the attendant did not check in the equipment. I was called the following morning to find out when I'd be returning the trailer; I informed the person on the line that I had already returned it. They checked the lot and confirmed the trailer was there, so they apologized for any inconvenience and ended the call. Again, not a huge issue, and next time I will confirm that check in is completed before leaving the location.
Charles KirkGreat team at this location.
Sholey MaquetaI picked up a tow dolly for rental it took less than 15 minutes from the time I walked in until I was pulling away with it and check in couldn't have been any easier the lady had me out of there in less than 5 minutes
Lewis IsenbergJust keep doing what you’re doing
william EvansI was charged a $25 cleaning fee for a few leaves in the truck which were there when we picked it up. The staff showed a lack of understanding and common sense on that matter. The site was extremely crowded with trucks. Very little customer parking. Easy to get to though.
Christopher KrierVery professional and excellent service!
evelyn samuelThe drop off location was even more helpful since they had an attendant there to check in for me. 5 Stars!!
Charley Obenschain1. Get a key code to the box that actually works 2. Do not park the truck in a corner where you cannot get it out of the parking lot 3. Reimburse customers the money which they spent to pay for hired movers but was wasted because of delay by UHaul
Erwin NanasiThanks
Mark JohnsonStaff is super friendly and helpful
JOSEPH HENDRICKSDrop off was super quick and easy.
David FrempongStaff very unfriendly and gave me a truck with heavy snow on the windshield. Even when I complained, not much was done.
David NsoesieThe truck does not have windshield fluid in this winter period and there was a snow storm. Terrible!
Oladipo OmirinWe had electrical difficulties with the trailer and employee was unable to help. Location is on a very busy road with no place to park while addressing issue
Lauren CannistraroEverything went smoothly as planned.
makwell mayhewThe entire staff is AWESOME! THANK YOU for assisting me especially during pickup and return of my rental vehicle. GREAT TEAMWORK GUYS! KEEP ON ROCKING! ⭐️⭐️⭐️⭐️⭐️
Earl MercerNeed to practice of how to take photo on mileage after return through online
Angela LaprocinaTrying ot figure out why I got charged when I submitted pictures during my online check in
Mhabhushah KoffaOverall, customer service was average. Communication can be improved.
Joy Lee | Overall Experience