Customer Reviews for U-Haul of Laurel

8,977 reviews

10150 Washington Blvd N   Laurel, MD 20723
(NO CUSTOMER PARKING)

(301) 490-9888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 490-9888

10150 Washington Blvd N
Laurel, MD 20723
(NO CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Thanks

PETER N. 
Rating:
2.0

I have used this location many times. However, this time was not a great experience. I was completely irritated at my entering into the facility by one of your over zealous employees. Instead of having a posted sign up stating to read please move to the other side of the ali to be assisted. You have to be addressed to do that. Loudly, that was annoying me and my spouse. To have to inform your customers that way. Secondly, after that I was not informed to not having to enter the store to drop the key and return info at the door. We took additional time finding out that we did not have to stand in line for returning the rental truck. I will not be returning to this location. thks

RUBY K. 
Rating:
5.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
3.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOSEADRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

ERYN M. 
Rating:
4.0

I did the e check in so I didn't have a paper contract. When I was at the gas station to fill up I could not find the gas amount I was supposed to return the truck with. I would think it would be front and center and not buried. I clicked on a link that talks about estimating the fuel and it just takes you to a video and does not provide info about your specific rental. Please make it easier to find so that it is worth it to do the self check in.

LAUREN P. 
Rating:
5.0

I have no complaints!

PATRICK K. 
Rating:
4.0

Service was a bit slow in the morning, but I was happy over all. There were a few pieces leftover from the move before me.

EMILY S. 
Rating:
5.0

Great location. Quick, polite service

EDITH N. 
Rating:
5.0

Everything went perfect with this rental The vehicle was ready and clean when I got there. The return was easy and no surprises. I will useU- haul again

MICHAEL D. 
Rating:
5.0

Nothing. The lady at the counter was patient while she walked me through the virtual pick up process because it wasn't very clear to me. She even knew I needed another truck moved before I could get access to mine

MARSLINCE F. 
Rating:
5.0

The pricing that you all has is incredibly dishonest. What's listed as a $30 rental ends up being almost doubling cost by the time all your fees are added up.

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

JAVIER V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

SHADRICK G. 
Rating:
5.0

Customer did not leave a comment.

Rolanda T. 
Rating:
5.0

Highly recommended, friendly staff, super easy using the app!

Adalberto S. 
Rating:
5.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

The on-duty manager was outstanding. I am a senior who has some tech skills but didn't appreciate or prefer the on the smartphone check out approach and the manager was helpful at every turn. He had a good sense of humor, was professional, patient, meticulous and never distracted by phone calls while helping. Well done.

Dennis T. 
Rating:
5.0

Holiday discount

Aliu O. 
Rating:
3.0

The cab had a nice smell. The cargo area smelled like corpses were stored in it. Thankfully we were using it to just transport junk to the landfill. Had we been moving our home and our nice furniture we would have cancelled this rental. There's no reason why any vehicle should ever smell like this. Seems Uhaul does not care about how they maintain their vehicles.

Patrick Q. 
Rating:
5.0

Great service from start to finish. When in need of a moving truck will choose here for sure,

Kelley P. 
Rating:
1.0

Customer service need to be patient with older generation, that don't know how to do certain things on a smartphone, agent was rude and impatient.

MYRIAM F. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
4.0

Customer did not leave a comment.

MELVIN C. 
Rating:
1.0

Trained agent for a one day rental was charged for two days and fuel charge, which I returned vehicle with more gas was given less than accurate credit of $6.00.

SAUNDRA T. 
Rating:
5.0

None

Stanley T. 
Rating:
3.0

As a customer that dies not have a high tech phone, I was very frustrated with the first counter person's lackluster efforts to walk me through all the steps using my phone. What is the point of coming to the counter for one on one assistance only to be told get your phone and register there. Too much automation for us.

Michael D. 
Rating:
4.0

Make sure the gear shifter in your trucks is working properly. I couldn't move the shifter in my original truck, so they had to give me another one. The second one was also difficult, but I was able to make it work. Staff should be more knowledgeable about the trucks; specifically about gear shifters and how tall the trucks are.

DANIEL L. 
Rating:
5.0

Thanks 😊

MELVIN H. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

BONNIE R. 
Rating:
5.0

Excellent

ALUSINE W. 
Rating:
5.0

Brandon is superb!

DENNIS R. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE O. 
Rating:
4.0

The truck we received was in great condition.

Lynn M. 
Rating:
5.0

Great location and fast service. So easy to drop off equipments at this location.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

JIM A. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

The windshield had not been cleaned and driving into the sunset was difficult.

Agu E. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Overall, great experience. The truck rental worked great for our move, and the pickup and returning of the truck was quick and easy. Thank you all very much for your service and hospitality!

ZARNEZ C. 
Rating:
2.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Brandon is the man. Promote ahead of peers. Send to manager school now. Potential far exceeds present position.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

GLENERA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

Customer did not leave a comment.

Haydee C. 
Rating:
3.0

Customer did not leave a comment.

ELON B. 
Rating:
5.0

Customer did not leave a comment.

ERMIAS Y. 
Rating:
5.0

Just keep up the good work

ANNE MARIE K. 
Rating:
5.0

Customer did not leave a comment.

Leveta J. 
Rating:
5.0

Fast and timely service makes the customer feel relax.

Alpha V. 
Rating:
5.0

The staff there is always polite, helpful, and accommodating. Just keep up the good work.

DAVID R. 
Rating:
5.0

The staff was very helpful and friendly and very knowledgeable of the UHAUL policies and procedures.

VALERIE F. 
Rating:
5.0

Good customer service

KOMLAN K. 
Rating:
4.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

NASIR K. 
Rating:
5.0

They got me in and out fast for both pickup and dropoff. Really happy with the experience.

RYAN M. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
1.0

The employees was very nasty and rude to me..

Raymonde M. 
Rating:
2.0

Give me what I asked for. Asked for a one way some how my drop off location got switched.

Kenneth H. 
Rating:
3.0

Customer did not leave a comment.

Daichelle M. 
Rating:
4.0

Customer did not leave a comment.

TREVAN M. 
Rating:
4.0

Customer did not leave a comment.

HAMDEL T. 
Rating:
5.0

Everything was smooth, absolutely no problems

KEITH S. 
Rating:
3.0

After going up hill in the U-haul for a while the engine light came on. There was no oil problem, or transmission problem. So we couldn't figure out what the problem was. Second time I have been given a faulty U-Haul vehicle.

LAWRENCE O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Great staff and service.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
3.0

Customer did not leave a comment.

Desiree W. 
Rating:
2.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

The staff when I picked up and returned the vehicle were extremely rude. I was told I could not rent the cheaper size vehicle I preferred, though several of them were parked in the exact same space when I returned the more expensive one 1.5 hours later. I had never rented a vehicle of this size and no walk around was given and no explanation as to how the doors and anything else worked. When I returned the vehicle, nothing was explained about actual mileage used versus mileage charged for. When I asked, I was told "we'll work that out" and person walked away. I called after him several times and he kept walking. Overall, a horrible experience.

WAYNE H. 
Rating:
1.0

Customer did not leave a comment.

Mark E. 
Rating:
2.0

This is the second time I moved this year and both times, although I made my reservation well in advance, the trucked I reserved weren't available. I understand this happens sometimes, but this time I was running behind to pick up the truck and when I arrived and finally talked to someone I was informed my reservation was cancelled. Nobody made me aware of this before I spend 45 minutes waiting in line. The woman at the counter was patient and resolved the issue well. Communication overall during this experience was poor.

BREA B. 
Rating:
5.0

Your Staff was very friendly and helpful! I have never experienced customer service at it's best! Kudos to your Staff!

DEBBIE M. 
Rating:
1.0

Customer service was non-existent here. The few employees that were involved with our rental that day were absolutely horrendous, unhelpful, and most certainly overcharged us but then refused to discuss the bill or be of any assistance. Hopefully some more competent people will be of help to future customers.

BRANDON G. 
Rating:
4.0

I paid for a furniture dolly with my order and when I was given the truck I was told they had no dollies available. I went to home depot to buy my own dolly. U can improve service for the next customer by having your website reflect the equipment u actually have available to rent.

FIRMAN M. 
Rating:
2.0

Customer did not leave a comment.

Elias B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

I came in the day before Thanksgiving and a lady named Chin was there early in the morning. She was so helpful and nice, even though it was early morning & before Thanksgiving. I really appreciated it! Further, the location is easy to get to, and has lots of supplies available for purchase.

RUTH F. 
Rating:
1.0

Your supervisor asked me if I was having a bad then laughed at me knowing I told him I was having a bad day. This is very unprofessional & insensitive

ARLENE C. 
Rating:
4.0

The vehicle wasn't cleaned- leftover papers and scraps, empty water bottles etc. everything was fine otherwise.

Trisha P. 
Rating:
5.0

Customer did not leave a comment.

lawrence C. 
Rating:
3.0

Improvement to returning trailer so you could get off busy road. Too many trailers and trucks waiting to b rented on front premises. Employee asked that we back trailer in a tight space for her which we did.

JUDY C. 
Rating:
4.0

Customer did not leave a comment.

BRAD F. 
Rating:
4.0

Customer did not leave a comment.

ELON B. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

The van's exterior was not clean.

CONRAD S. 
Rating:
5.0

Very helpful personnel

Sid I. 
Rating:
5.0

Quick and easy!

GREGORY S. 
Rating:
5.0

Everyone is /was very helpfull

THOMAS F. 
Rating:
3.0

The attendants in the office (especially one of the black guy) is so cold and unfriendly. Makes me not to want to go there for service.

LINCOLN M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top