Customer Reviews for U-Haul of Lawrence

7,913 reviews

540 S Kasold Dr   Lawrence, KS 66049
(6th and Kasold)

(785) 843-2060

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(785) 843-2060

540 S Kasold Dr
Lawrence, KS 66049
(6th and Kasold)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

gina G. 
Rating:
4.0

Customer did not leave a comment.

Christopher Z. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
3.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

TOM R. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Stephanus V. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

No hassle drop off out the door very easy.

Don M. 
Rating:
4.0

Customer did not leave a comment.

Cameron B. 
Rating:
5.0

Customer did not leave a comment.

Stephanus V. 
Rating:
5.0

Customer did not leave a comment.

STEFAN P. 
Rating:
3.0

Trailer had flat and had to be fixed while on the road 30 miles away

Nicholas H. 
Rating:
5.0

Great service, friendly and helpful staff. Well done!!

Matthew B. 
Rating:
2.0

The employee who helped me was playing on his phone the whole time that we interacted and the truck that they checked out to me smelled terribly of cigarette smoke

Allison J. 
Rating:
5.0

Customer did not leave a comment.

ANNE M. 
Rating:
5.0

This was the best service I have ever had. The whole crew worked extra hard to get me going and the trailer pulled perfect. Also had great service when I returned it in Pueblo. I will definitely use UHAUL in my future moves for sure. Thank you.

Richard L. 
Rating:
5.0

Super easy. Customer service was excellent.

terri H. 
Rating:
5.0

Unfortunately, our truck had a faulty air conditioning system that made parts of the trip largely unpleasant. We persisted and finished up in Texas.

matthew W. 
Rating:
5.0

Customer did not leave a comment.

Billy E. 
Rating:
2.0

I had rented units here two other times in addition to the most recent. The past 2 times the staff was unprofessional and unkempt. It's no fun to be forking over money while someone is slurping their ramen noodles and wiping their mouth on their shirt. Customer service training would be key at this location. The only reason for coming here is pure convenience.

Milly T. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

H. Steve J. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
3.0

Very hard to understand and hear the customer service/counter representative.

MARK E. 
Rating:
4.0

Customer did not leave a comment.

rebecca M. 
Rating:
4.0

I didn't receive a gas credit. There was less than a quarter tank when I picked up the truck. I returned the truck with more than a quarter tank. I only got charged for extra mileage.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

Fix your system, so the employees can input contract information easily. Kept malfunctioning. Employees need to check lights and tire pressure before customer leaves.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Travis C. 
Rating:
3.0

They were supposed to adjust the milage and the cost after I return the truck, but never did that even though I called them personally!

Habib A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

Everything was great.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
3.0

There is general feeling of nobody being in charge. I got the truck rented, but there is not a sense that everybody knows what they should be doing.

Edward E. 
Rating:
2.0

1. Aggressive attitude about upselling is unacceptable. 2. Don't treat customers like idiots. 3. Time and fuel were not correct, but didn't seem to care. I did, because it's my money

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
4.0

People have lives. Things happen and if we come there five min before closing it's because of an emergency

Olivirgin G. 
Rating:
4.0

Really professional

Jerry M. 
Rating:
5.0

smooth and easy, great

robert B. 
Rating:
5.0

Great staff -- quick and efficient.

Ronald B. 
Rating:
5.0

The girl that helped was efficient and kind.

Sarah M. 
Rating:
4.0

The customer service is excellent.

Karla H. 
Rating:
5.0

Awesome customer service. Professional staff. This was the second usage in the past two months. Highly recommended.

Joseph W. 
Rating:
5.0

Caleb was awesome at check out and check in. A real asset to the company and great with customers. Thank you!!

Nigel L. 
Rating:
5.0

Great quick service.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

deborah B. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
2.0

The location where I was to pick up my truck originally there was no key to the truck in the lockboxes. So I ended up at the U-Haul on Kasold and the gentleman there were very helpful and got us out very quickly. Kudos to Don

Angela M. 
Rating:
1.0

Install the hitch properly. Apologize for installing it improperly. Apologize for inconvenience. Don't have half-eaten candy bars laying out on counter. Teach employees how to fill out paperwork without yelling questions to coworkers. Teach employees basic customer relations. Don't change stories about the situation over and over.

LAURA S. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

DOUG P. 
Rating:
4.0

Customer did not leave a comment.

Colleen R. 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

Crew did great under all the pressure of a very busy day, any troubles I had with the truck were handled quickly and efficiently. Great Job!

Rebecca R. 
Rating:
3.0

My original location, was N 2nd Street. My reservation was moved because the 2nd street place was closed. And their customer service was rude as hell.

JESSICA O. 
Rating:
5.0

Customer did not leave a comment.

Gavin L. 
Rating:
5.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Great customer service.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
3.0

Customer did not leave a comment.

Emily B. 
Rating:
3.0

When I went to fill up the tank before returning (in town travel was only 15 miles!!!!), I paid for 4.856 gallons of gas. That would equate to 3.08 miles to the gallon. Although when I checked the fuel level when checking out, it was on the full line, it clearly wasn't all the way full. When I filled the tank, the level showed above the full mark. This should be all the way full when you check out. I could drive an RV and get better mileage than the cargo van if this was really full.

Doris S. 
Rating:
5.0

Embodi Moving LLC was a rip off. 2 hrs turn into 5 hrs. Two college double the size of me couldn't lift a thing. In addition, they didn't know how to organize the load in the truck. What should've taken one trip to move a 1 bedroom apartment took 2 trips and they wanted a third one, so I had to move most of the stuff myself and organize it in the truck. It all fit. A $160 job turned being $430. 3 hrs of overtime at a $90 rate per hr. Awful experience.

Eugenio H. 
Rating:
5.0

The turn in went incredibly well due to a young lady working there. I was waiting in line and she came up to me got me turned in before the original customer was even done with reserving they're truck. I let her know I still had another one to go and bring back and she arranged it so the second truck was an easy drop off. This made the experience a complete success from start to finish.

Michael C. 
Rating:
4.0

This experience was great. Super easy

WHITNEY M. 
Rating:
4.0

Customer did not leave a comment.

Stacy A. 
Rating:
1.0

We took the trailer on a long trip and when we got there the wheel hub was bad. Maybe a maintenance issue but maybe just happened. My issue was that when it was picked up I'm not sure why another wasn't brought to replace it. Luckily we were able to haul all the stuff without a trailer.

Brian D. 
Rating:
2.0

They don't seem to fix their equipment unless it means it can't be rented. They show you all the past scrapes but not the tires. Only after we loaded the truck did we noticed the one tire was bad. Then the staff checked all the tires. Took two hours to get fixed. The staff did help get the tow dolly for our car set up. The ratchets for the tire straps are hard to use. One was really tight and took a lot of strength to loosen even following the video about using the release.

Perry W. 
Rating:
5.0

Customer did not leave a comment.

eric M. 
Rating:
5.0

Customer did not leave a comment.

Tyrease R. 
Rating:
4.0

Tires should be checked for dry rot prior to letting people drive away as many people, including myself, don't know what they're looking for or what they're seeing with that kind of issue. Thankfully the people at the location where helpful in solving the problems that arose and in a relatively timely manner outside roadside assistance. I'd recommend the store.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Nice and courtesy. Answers all question. I would refer to other people..

Mabel S. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
4.0

Customer did not leave a comment.

Tobias G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Byron W. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Keep up the good work.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Great customer service - thanks. We will do business again.

Joseph W. 
Rating:
1.0

The Check Out person was great, but the Check In Manager was pathetic. Never I have I experienced such a poor Manager of a U-Haul location. Strong suggest not to use this location. The Manager was rude and very dumb. Not oriented towards explaining anything. If all locations were like this I would never use a U-Haul again!!!!!

Edward I. 
Rating:
4.0

Customer did not leave a comment.

Christina W. 
Rating:
1.0

When the guy said it's about 25 miles to Topeka I had said ok let's do 100 miles he put in 50. I went 98 miles and I find a $50+ charge on my card All for the other guy who answered to tell me oh it must have been a miscommunication. Ya well it should have been more explained then because almost 200$ for a uhaul for 8 hours was not explained very well and to find an extra $50+ charge after to never again

Shelbilee M. 
Rating:
5.0

Great customer service!

Kimberly M. 
Rating:
3.0

The employees were not very welcoming or helpful when we came in to rent a truck. When using uhaul for the first time, you want to have a good experience but that was not our case. If a customer comes in and there are only a couple of different options available, it would be nice for the employees to talk out the options with the customers, so there is no miscommunication or any bad reviews like this one. No issues dropping off the truck at all. Thank you.

Brandon E. 
Rating:
5.0

None. Great service and the gentlemen were personable and easy to work with.

Juan P. 
Rating:
4.0

Customer did not leave a comment.

Clay F. 
Rating:
5.0

I can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Customer service was great. Colleen was very communicative, helpful, and efficient.

Jacinta J.  |  Overall Experience 
Rating:
1.0

I would like to file a claim for both location - From/To

Mary C.  |  Overall Experience 
Rating:
5.0

Excellent

Tom G.  |  Overall Experience 
Rating:
5.0

The U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVM

Wade P.  |  Overall Experience 
Rating:
5.0

very professional. very helpful. the team kindly directed you to get in and out in no time!

John J.  |  Overall Experience 
Rating:
5.0

Thanks

stan h.  |  Overall Experience 
No reviews have been submitted for this location.

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