Customer Reviews for U-Haul of Lawrence
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Lawrence
Jacob G. on
Jeff and Anderson are great guys. 11/10
Nilson P. on
Made the reservation, payment, took a picture of my license and signed the contract all on the app and then was asked to do it all over again when I got to the counter. Process was very repetitive.
Ricardo C. on
they need more people working there waiting time to long
Marideliz C. on
Nothing everything was good thanks alot
Maximilian L. on
Lots of moving boxes everywhere. You cannot see the counter when you walk in due to the volume of moving boxes
Alfredo P. on
EXELLENT CUSTOMER SERVICE !!
Philip T. on
Give the employee that helped me a raise. He was very helpul, had a pleasant demeanor, and got me in and out fast! kudos!!
Lindsey D. on
Customer service was amazing! What a great group of guys. Jeffrey was very helpful and kind during an incredibly stressful day for us. Thank you for easing the pain of moving day!!
Michael H. on
Very congested due to lack of parking.
Yanil R. on
Drop off after hours was convenient
Renaud R. on
The service I got from the Lawrence store was superb. Keep doing what you are doing because you are doing an excellent job.
Paul K. on
I have rented on several occasions; they are professional and very pleasant to deal with. I would recommend to anyone.
Angel P. on
Good customer service
Jacob G. on
Jeffery and Anderson are the best employees I've met at any uhaul location. I rent a van once a week for work and have dealt with countless uhaul employees. This Lawrence MA location is absolutely excellent.
Raymond P. on
I will never rent a truck from this location because they are thieves. My friend just cashed her check at primos liquor for $540 and left it in the glove compartment together with her ID and noone knows what happened to it. The police won't do shit either. Smdh I hope God punishes you for stealing from a mother of 6 who works to damn hard for her paycheck
Lissette V. on
My only thing was they need more help only one person working both time I was there. Please try to hire more help so when the person is giving you, your vehicle the other one can be helping the next person in line.
Lauri N. on
The gentleman who was working has a great rapport with the customers, very pleasant, patient and knowledgeable. However, his interactions with the customers can be unnecessarily lengthy which makes the wait time long. The facility’s outside area is very small, and cars are backed up, people become frustrated as they are unable to exit or enter the parking area. The facility needs to have more than 1 person working. The gentleman worked alone the whole day, and was responsible for all facets of the job which also added to the customers’ wait time. I used this location before and was satisfied with the overall service both times.
Lu Y. on
The delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.
Lindsey S. on
Even though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!
Evan M. on
Container was late but not the fault of the facility. Staff was very helpful and friendly awaiting the delivery.