Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeff the manager was very buy and short handed so the wait to get served was annoying. Jeff himself was terrific when I finally got to him.
Entry/exit traffic and lack of parking at this location is HAZARDOUS. Even after doing the online check in ahead of time, a bunch of time in duplicate questions at checkout are an insult and waste of my time. Trailer, like others I have rented in the past, has missing or broken--in any case insufficient--tie-downs. Also, the wheels on this trailer were so rusted that significant checks of steel were falling out. Unsafe!
Best customer service I have had in a long time. Rented a van for a move and run to IKEA and the price was great too.
Annoyed that I got charged almost a full day for being 50 mins late returning. That's just not right and will look elsewhere next time I need a trailer, especially because I waited patiently of Friday when I picked it up. Waited 45 mins due to your computers being messed up.
Staff was very helpful and courteous. I could not have been more pleased with the rental and the help that was provided. Thank you to the staff at the Lawrence, MA location at 375 Broadway.
Keep that excellent service. The persons that work there are nice, they do a excellent job. Thanks
The pay terminal did not work cards had to be typed in MANUALLY TOOK WAY too much time for each customer. The truck had horrible cheap worn wipers and it was pouring that day, brakes were dangerous, needed tire alignment and was disappointed, wont use uhaul again
Staff was outstanding
Truck needs to be worked on mechanically
The associete there was very pleasant and kind good job.
The person who registered us and helped us at the front desk, I forget his name, a young hispanic gentleman was very kind and gracious with us. He made sure to provide us with amazing customer service and I will recommend this Uhaul location to anyone I come in contact with. Thank you again.
Excellent.
I think the $25 fee for picking up an empty can of soda is a bit excessive. Also if the car are going to be detailed anyway why a cleaning fee? Just another way to take money from customers. I've rented from.you guys for years. Will NOT anymore.
Customer service was 100%. Very nice man working. The truck it self had service tire warning light on. Note truck only had 9000 miles on it or so. Windshield was very dirty inside. I had to clean it to see. Sand in the cab of the truck. Outside looked not washed in quite some time. Plastic bags tied to the inside of the pickup trucks bed.
Get more people to work there if you make a reservation for 1pm there is no need it should take 40 min to get your truck. I truly believe manager needs more training doesnt know how to manage stire
Nothing
Jeff is the best manager a friend to run this business I wish every workplace would have a person Like Jeff it would Everyone day goEs a lot better
Good experience and very nice people
Anderson is so respectful and kind. He helped me through the process with Patience - never rushing me. I called back with a question and he was so helpful !!!! Would definitely say he is an asset to your company!!!! Great customer service!
Needs more parking space
this location is the biggest cluster F i have seen. The space is ridiculously small and crowded with a single entrance/exit. No street parking - it sucks, sucks, sucks! I will drive an extra 30 mins to Wilmington MA location when I need moving trucks/trailers again. However to be fair the employees were friendly.
I liked the return process. It took me some time to follow the steps, but otherwise was effective.
The only issue I had was parking. Maybe make it easier (create another entrance) for coming in and parking to pick up rental? Other than that, the customer service was superb!
All the guys were great, friendly and helpful.
Just keep up the exemplary work that you guys do. Very friendly, and prompt service.
Only issue was when we returned the UHaul after hours, there wasn't a ton of room to park the truck and we barely fit it in. Perhaps the other customers didn't pull far enough ahead.
Great service!!
Other than the computer system went down and the first vehicle assigned to me had a flat, the crew was very good about accommodating my needs and experience.
Great bunch of guys with extraordinary customer service!!!!!
A key still every Representative maintained thier Professionalism even under so much pressure on the pick up day. There was a lot of customers in need and they maintained calm and focus an A+ in my books I have been in customer service for 20+ years and that is important to me as a customer how I am treated and how the representative treat customers under pressure.
everything went veery good/everyone involved made renting very easy/thanks to them/ i will be doing return business.
The older gentlemen ....spectacular customer service
This location had my van ready for pickup when I arrived. It was clean and had a full tank of gas. The transaction was smooth and everything went well.
Employees were good , no complaints .
Nice place
All good !!
Excelent service and good prices.
They are very accrute
Mr. Ortega provided excellent service
They did a great job, especially the drop off. The got me out of there in a couple of minutes.
The employee I worked with was very helpful and friendly.
I say average location because its a congested area and across the street music plays like you are at a concert. Difficult to hear someone when talking outdoors. The associates that helped me were fantastic. Friendly, helpful, pleasant.
Good people
customer service Jerry? I think was very pleasant
There was only one guy working and man was he working hard. He was the only reason I gave this location an average score. He kept it cool under pressure with so many people in line and being dicks to him. He did such a great job & he should definitely be recognized for it! Lawrence is busy overall so there shouldn't be one person manning the whole location esp during Covid. I wouldn't recommend anyone to this location but would recommend them to that gentleman for help, he was great!
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Pick up was not so easy. One guy working line full of people. It took forever! The good part was drop off was a breeze! Definitely made up for it. Another negative is the website kept on freezing up had to call and wait on hold for 35 Minutes for someone to answer and make my reservation.
The delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.
Even though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!
Container was late but not the fault of the facility. Staff was very helpful and friendly awaiting the delivery.
