Customer Reviews for U-Haul of Lawrence

Rating:

1.0

The trucks are backed in and they don’t give you much room to unlock the back and get the key. The first truck..lock wouldn’t open. I’m pelting rain I tried several times. Then I did the chat and they gave me a number to calll where I waited for 15 minutes in holds. Did I mention the pelting rain? I should get a refund because they left me in the rain trying 3 or 4 Times B4 she gave me another code for another truck. Did I mention the pelting rain? Yes it was a F’ing nightmare… You do not want me to do a review….awful

Rating:

5.0

Friendly and professional.

Rating:

5.0

I really enjoyed working with the staff at your Lawrence location. They're extremely professional and customer oriented.

Rating:

5.0

Everything was covered

Rating:

5.0

Jeff was outstanding and great to work with!

Rating:

3.0

Staff was great, very good customer service

Rating:

4.0

Staff at this location were extremely helpful

Rating:

4.0

Great customer service.

Rating:

5.0

You guys are at the top of your game. It is a pleasure doing business with Jeff and his team at the Broadway, Lawrence ,Ma. I can't say enough good things about them! They are all about customer service. They have one of the most professional service minded outlooks of any business we know. That's why we rent every week.. and it makes more sense than owning my own truck-both for convenience and financially. David Bider- Lifestyles Furniture, Lawrence, Ma.

Rating:

5.0

Good

Rating:

3.0

Better organisation

Rating:

5.0

Excellent services...

Rating:

5.0

Anderson was fantastic, everything was on time and as expected! The owner came out to ask us if all went well before we left! Great experience!

Rating:

5.0

Give the manager a raise .

Rating:

2.0

Again gas meter wasnt correct Hersey kiss left in holder with bottle water And brakes slipped

Rating:

3.0

Need to be better check the gas level the 3rd time was lest than what was show on gauge , always take a picture of gauge and have miles shown

Rating:

5.0

The morning of getting my vehicle computers weren’t working

Rating:

2.0

Vehicle was at a different location, and as I was dropped off by my wife, I had to walk there 10 minutes and it was 15 degrees outside. Vehicle was clean, only half full of gas. If the vehicle is not going to be ready at the pickup location then at least have the courtesy to notify me ahead of time rather than making me walk in the freezing cold.

Rating:

1.0

Why can’t you no park your personal car in the location no even to get supplies ore get a rental. I don’t see why this location is no letting you park in they parking spot for costumer. I ask a few time to the worker there and he only said we can’t.

Rating:

1.0

I’ll be seeking a refund from my trip. My truck was not ready and a different location from where I was told to go to pickup. There was 1 employee there covering a shift for someone, covering the entire store, so he could not be as helpful as the situation required. I’ll never use this business again.

Rating:

5.0

mention the optional expense of insurance, thks

Rating:

5.0

N/A

Rating:

3.0

Anderson is a top notch employee, the facility is hard to access and park

Rating:

3.0

Was charged for fuel when I always return a vehicle with fuel have my receipt for proof usually it’s a touch over what I’m required to return for. (2) I received a vehicle that needs to be looked at mechanically -( I brought it back and was told it was fine but while at the Andover St facility to purchase propane refills it wouldn’t start !!) and has (2) cracked mirrors one on each side, getting into the facility to drive in and park is a major hassle and some of your clerks don’t speak much English at all and since I’m not Spanish it’s a problem - I will not be coming back to that facility for future rentals

Rating:

5.0

Everything was good no problem. When I was on the way I call because I didn't know what kind of fuel they use for the tuck. They answer very kindly

Rating:

1.0

Customer service was trash due to attitude because I had to reschedule a few times. They also charged my card without my permission after I paid. Needed to pay a bit more due to returning a bit late and not putting gas. Advice did be paying with another card and they still used the card I did not want them to use which caused a hinderance to my account.

Rating:

3.0

The 2 guys on the front desks were not very welcoming especially the guy with lip piercing.sitting on the right.

Rating:

5.0

Terrible location for incoming & outgoing traffic though

Rating:

5.0

This location is great, the initial location not so much

Rating:

5.0

The Team here was very polite, friendly and great to work with. The parking is very limited and tight but they coordinated the situation very well. I would use them again.

Rating:

4.0

Jeffrey the manager is great and service is excellent.

Rating:

3.0

I rented a 15ft U-Haul. I loaded the U-haul with my personal belongings (bedroom, living room, kitchen, household, electronics, clothes etc.) Ended up raining during the night and all of my belongings were soaked! The roof of the U-haul has a hole somewhere and water just poured out of the back of the truck as I lifted the door! 😥 I informed the man working the desk, whom I handed the key to. He could care less of my belongings being destroyed and damaged. Sad .

Rating:

5.0

Good 👍🏼

Rating:

5.0

WAS SURPRISED WITH $150 DEDUCTABLE WHEN TOLD THE ONLY DEDUCTABLE WAS FOR ROOF DAMAGE

Rating:

5.0

Nothing

Rating:

5.0

Bien nesesario

Rating:

5.0

These guys were great, I only needed the truck for 5 hours but nonetheless, would definitely recommend this location.

Rating:

5.0

Jeffrey did amazing ! such a nice and helpful worker . Thank you jeffrey!!

Rating:

5.0

The employees, service and equipment were all terrific. In particular, the gentleman who helped me was really great. He was funny, friendly and fast. He also worked his butt off - muscling that big and awkward trailer on and off my hitch wasn’t exactly easy. The one problem is the actual location. It’s super tight - and backing the trailer into the driveway when I dropped it off was not a simple task. Between the crowded lot and the very heavy traffic on Broadway, it wasn’t pleasant. I got it in - but wondered if there was a better way to work the flow in and out of the lot. Anyhow - please give the man who helped me a pat on the back and a raise. He clearly enjoys his job and was essentially a one man show who was absolutely doing what seemed like the work of at least 2 people. Thanks!

Rating:

5.0

For me everything was quick and good service

Rating:

5.0

Nothing. He was excellent l have been working as a gm at Marriott hotels and he was better than my employees be honest thanks to him

Rating:

5.0

Customer service was amazing

Rating:

5.0

Always an easy experience, the service people are awesome, the trucks are clean and in good shape and overall just a great experience !

Rating:

5.0

Have more help taking reservations.

Rating:

5.0

The folks running this place are excellent in customer service. Made the whole process easy.

Rating:

2.0

The gas was already the way it was I only drove no more than a mile a still they charged me more than it should but it’s ok

Rating:

5.0

Fast service.Great customer Service. Friendly staff. They remembered and called me by my name!

Rating:

5.0

Excellent,Great customer service

Rating:

5.0

Friendly staff highly recommend quick and easy

Rating:

5.0

excellent customer service

Rating:

5.0

The guys there were great. It’s always busy so you definitely have to go with some patience.

Rating:

5.0

Employees at the store were extremely friendly and helpful.

Rating:

5.0

The tank wasn't really full, the needle barely touched the full mark, I had to put 15 gallons in the tank to fill it.

Rating:

5.0

I cannot express how helpful EVERYONE is here and how friendly the entire staff is. I will always continue to do business with this location!!!

Rating:

5.0

Rented a trailer and on both ends of my trip received excellent service.

Rating:

1.0

Poor communication returning it was a hassle and I got over charged

Rating:

5.0

Both associates were really helpful

Rating:

5.0

Cant be any happier with my drop off experience. Everyone was very friendly and helpful!!! 10/10 recommend

Rating:

4.0

More parking.

Rating:

5.0

Responsable.

Rating:

5.0

The thing for me is the windshield needs a good cleaning, because the windshield was is foggy. Also the headlights need looking after my trip home that night was nerve racking because they were not shinning bright enough. The staff were amazing and I was able to rent the truck on the spot on a short notice, kudos to them..

Rating:

5.0

There is no room for the customers to park. You either walk there or have someone drop you off.

Rating:

1.0

The delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.

Rating:

5.0

Even though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!