Customer Reviews for U-Haul of Lawrence

3,948 reviews

375 Broadway Rte 28   Lawrence, MA 01841
(Limited on-site parking Street Parking available)

(978) 688-4598

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 688-4598

375 Broadway Rte 28
Lawrence, MA 01841
(Limited on-site parking Street Parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have been using this particular location for many years if not a couple of decades never have an issue always Pleasant at the counter even when there's business lined up out the door no complaints whatsoever

Raymond R. 
Rating:
4.0

the contact free pick up did not really work- still had to wait and get the keys from a employee The charges were also more than anticipated even though I had put the mileage in when I made the reservation

Lisa K. 
Rating:
5.0

The manager was excellent at communicating what I need and attaching the trailer to my vehicle.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

elizabeth N. 
Rating:
3.0

It's good

JUDITH P. 
Rating:
5.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

Jeff was very friendly.

Darren C. 
Rating:
5.0

Jeff and the crew are true professionals. Great experience.

Richrd S. 
Rating:
5.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

Customer did not leave a comment.

Joaquin B. 
Rating:
5.0

Received excellent services from Anderson, Amber and Moyce. Great Team.

Julio M. 
Rating:
5.0

Customer did not leave a comment.

Eladio M. 
Rating:
5.0

Customer did not leave a comment.

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Brihan F. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

PIERRE R. 
Rating:
5.0

Customer did not leave a comment.

felix P. 
Rating:
5.0

Customer did not leave a comment.

Bala G. 
Rating:
5.0

Customer did not leave a comment.

Iara M. 
Rating:
5.0

I've been renting from this location since 1998 and there is a reason why I keep going to the same location. The reason is all positive

Diosdado G. 
Rating:
5.0

Customer did not leave a comment.

sousavanh P. 
Rating:
1.0

Very awkward spot to pull into. Only an entry/exit in a busy intersection. I guess I was under miles (I set the miles to be the distance from the pickup location to the dropoff location so dont know how i was under) Couldnt get a refund for being under miles.

Joseph P. 
Rating:
4.0

A larger storage yard to easily get in and out of.

Neal V. 
Rating:
4.0

Thank you for the good service and equipment. Would recommend this location every time.

Christian P. 
Rating:
5.0

The associates at the location were so nice and helpful! It was a pleasure to work with them. The van was exactly what we needed, although it really smelled like smoke. Other than that - this all worked out perfectly!

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

leonardo L. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Very friendly and helpful service.

TIM E. 
Rating:
5.0

Customer did not leave a comment.

andres R. 
Rating:
5.0

The guys in this location are awesome! Great customer service, from beginning to end

jose R. 
Rating:
5.0

Jeff is always kind and professional everytime I go to tat store. He goes far and beyond to keep the costumers happy and satisfied. I give Jeff a 100 star if I could! This is Why i always go to him. Thanks jeff!

Hans K. 
Rating:
5.0

Friendly service.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Marcos E. 
Rating:
1.0

No me cobraron demasiado no corri ni ni 15 millas y me cobraron 30 dólares solo de gasolina

Cristhian S. 
Rating:
5.0

It was a great experience. Very helpful staff and the van I rented was ready and waiting when I arrived. Much better experience than I've had at other locations, such as U-Haul Lowell.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Myranda C. 
Rating:
2.0

The sole worker there last night was excellent: good in knowledge and enthusiasm and attitude. the location is great for me. They have trouble getting good workers. it took 45 minutes to get a vehicle that was reserved ahead of time. the pickup was clean in the cab but there was trash in the bed. I wish they could buy more land for parking lot space.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Had trouble with the return app

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

BERNARDA C. 
Rating:
5.0

Customer did not leave a comment.

EDDY V. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Excellent customer service thank you so much…

Tommy J. 
Rating:
5.0

Always a good expeience

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

They need more help. The employees I dealt were very courteous and helpful even though they are under staffed. sort I didn't get there names

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Connor S. 
Rating:
2.0

Pickup was barely satisfactory. Gentlemen with no personality basically highlighted my entire contract mumbling the entire time. If it wasn't for the second person who showed me the truck you would have received poor. Overcharged on initial rental and wait time on phone 2 2 1/2 hours. Even call back never happened still in process of negotiating

Ann S. 
Rating:
5.0

12 year old truck with 157 k miles. Radio did not work Staff was great and professional

Paul B. 
Rating:
5.0

Excellent service thank you

NORMA M. 
Rating:
5.0

Customer did not leave a comment.

Angely R. 
Rating:
4.0

Customer did not leave a comment.

SUSANA L. 
Rating:
5.0

Customer did not leave a comment.

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

Ramona Q. 
Rating:
5.0

Customer did not leave a comment.

JAVIER V. 
Rating:
5.0

The guys there today we the best. Very friendly and personable.

YERALDO R. 
Rating:
5.0

Your are the best

ERMINIO S. 
Rating:
4.0

Explain the return requirements thoroughly before having customer take the rental.

Ana S. 
Rating:
3.0

Look into the gentleman who is extreme racis extreme races in that location small short like maybe 5' 4

Joesph D. 
Rating:
5.0

Customer did not leave a comment.

Marcos E. 
Rating:
5.0

Jeff and his crew were AMAZING!! I really appreciate their hard work and dedication to great customer service no matter the demographic. Professional customs experience.

Emerson G. 
Rating:
5.0

Customer did not leave a comment.

Marcos E. 
Rating:
5.0

Customer did not leave a comment.

Albert G. 
Rating:
3.0

Customer did not leave a comment.

Marielisa D. 
Rating:
5.0

All of the representatives that assisted me in renting and returning the truck were very helpful, personable and efficient. My experience was overwhelmingly positive.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Joseline G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

The truck bed was filled with grease and dirtied all my furniture

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

R S. 
Rating:
5.0

Customer did not leave a comment.

Algenis V. 
Rating:
5.0

Great customer service

Manuel V. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

VILMANI A. 
Rating:
4.0

Store manager was accommodating and professional.

ANDRES D. 
Rating:
5.0

The Uhaul was ok but it felt like the transmission was spinning every time it was on drive. Definitely wouldn't take it for a long trip.

Julia C. 
Rating:
1.0

I was charged $300.00 and without a receipt I was told I would get by email I was over charged significantly and I have no proof or reason why!

JONATHAN D. 
Rating:
5.0

The gentleman who took my return was excellent to work with and handled a very busy parking lot professionally.

John K. 
Rating:
1.0

Customer did not leave a comment.

Alexaid M. 
Rating:
5.0

Customer did not leave a comment.

Pablo P. 
Rating:
3.0

Clean up the parking lot its very trashy. Maybe a remodel is due? Trucks should be cleaned a little better especially the interior of the truck. Found some trash cup holders were dirty. Also, dont send trucks out with low fuel it barely had over 1/4 tank when i picked it up. Employees at location were very helpful and friendly they made it a super easy process for pickup and dropoff very little wait time. (they earned you the 3 stars if not would be 1)

Russell S. 
Rating:
5.0

The gentleman who helped me register and checkout the trailer was extremely helpful, courteous and a true professional.

MICHAEL K. 
Rating:
5.0

Very personable and helpful staff.

Theodore S. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Great service as always

Carmen P. 
Rating:
1.0

Alot. Truck didn't like to start , let alone took forever to get up to speed. wasn't any blankets or dolly available not happy

Steven W. 
Rating:
5.0

friendly helpful staff

Gary E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Good service

FRANCISCO T. 
Rating:
5.0

Very friendly employees who took good care of me, even helping make a parking spot for my car while I used their van. Great sense of humor and efficient. Thank you Lawrence Uhaul team!

Lauren K. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Excellent

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

I am very happy I used the service for long time and never have problems.

Jesus R. 
Rating:
5.0

Friendly person

Cristhofer L. 
Rating:
5.0

Smooth

Armond C. 
Rating:
1.0

The delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.

Lu Y.  |  Overall Experience 
Rating:
5.0

Even though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!

Lindsey S.  |  Overall Experience 
Rating:
4.0

Container was late but not the fault of the facility. Staff was very helpful and friendly awaiting the delivery.

Evan M.  |  Overall Experience 
No reviews have been submitted for this location.

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