Customer Reviews for U-Haul of Lawrence

3,805 reviews

375 Broadway Rte 28   Lawrence, MA 01841
(Limited on-site parking Street Parking available)

(978) 688-4598

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(978) 688-4598

375 Broadway Rte 28
Lawrence, MA 01841
(Limited on-site parking Street Parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

everything was excellent! Store manager was wonderful. I got in and got out and he represented the company and provided great customer service.

Gary D. 
Rating:
3.0

Make pick up process clearer

WILLIAM B. 
Rating:
1.0

I got a small box truck and it was dusty and full of trash and the guy fail to tell me that there would be an extra charge if I didn't go online to process the truck return after drop off he said where I had to park the truck and where I had to leave the keys. So that's what I did. I returned truck 1hr before it was due but I had to pay extra because the employee fail to mention that I also had to go online to complete the return while I was still location or they would complete it in the morning for an extra charge.. It was my first time

ERICK E. 
Rating:
4.0

The facility was very busy and cramped for dropping a trailer off. The representative was very courteous and helpful, although he was extremely busy.

MICHAEL A. 
Rating:
5.0

The seen very well

MISAEL M. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO R. 
Rating:
5.0

Customer did not leave a comment.

Romilio R. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

I can't believe how easy it was the second time it was to rent the cargo van,, the friendly service and workers make you feel at home and comfortable choosing them , and UHaul Broadway is my first stop always , I enjoy and like going cause of the help that is giving with out asking is amazing , again my recommendation is go to Broadway UHaul the best!!!!!!

JOSE S. 
Rating:
4.0

Customer did not leave a comment.

Jay K. 
Rating:
5.0

Jeff was really helpful I got there around 6:55PM to rent.

ANDERSON T. 
Rating:
5.0

It is clear this is a hard working and creative team that goes the extra mile for the customer. They were able to source all the parts needed for a hitch on my Pilot using highly sought after parts and delivered above my expectations. This is a very busy location. I would find a way to stage rental vehicles to open up the entrance and customer parking for new customers trying to access the location.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

FRANCELIS M. 
Rating:
5.0

Great customer service. Thank you!

Robert P. 
Rating:
2.0

Customer did not leave a comment.

Antonio N. 
Rating:
3.0

Service was great, but Site was small and had almost no parking. The person in charge was excellent in getting the trailer hitched and ready to go. The trailer itself was in great shape.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
5.0

Anderson was polite, prompt and professional. There was a large crowd, Sunday morning, and he made me feel like I was the priority. Keep up the great work!

Jeffrey M. 
Rating:
5.0

Your employee, Anderson Torres Ortega, was very kind, very helpful and knowledgeable. He is an employee that deserves praise and promotions….A good man!!

Brenda M. 
Rating:
5.0

Excellent service from the manager Jeff, keep it up

Maria R. 
Rating:
5.0

Jeff and crew have always been professional, courteous, and met all of my expectations!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
2.0

The interior of the building is old and dirty. The parking lot is too small for how much traffic it has. The staff is great however and everyone was super helpful.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

HERBERT V. 
Rating:
5.0

General manager very polite and helpful, grat staff. Very nice people

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne C. 
Rating:
5.0

We had a very positive experience at the Broadway U-Haul. Both of the gentlemen who were working were professional and helpful. The Truck was great and our return was so easy. We would use that location(actually not our closest) again!

HOLLY T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

God bless them!

Jorge C. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL T. 
Rating:
5.0

Customer did not leave a comment.

BELKIS F. 
Rating:
5.0

friendly, fast, and to the point in and out and this was first thing in the morning two employee and took care of us fast. in and out

Liset G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

person that checked me in was very friendly and I quickly received my Van. Truck was clean and relatively new with 19k miles

Rich R. 
Rating:
4.0

My reservation was set for a different location that I had previously selected. Upon arrival to the original and stated set location, I was told that my reservation changed (without any notice). I had to then go to this location to pick up a moving truck.

Sarah M. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Find a bigger lot by now.

FRANCISCO U. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

This was the faster and easier rental from uhaul of Lawrence. Thanks Mike and Jeff

ANDERSON T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Great service by Anderson. He made it simple and convenient for us

James S. 
Rating:
4.0

Customer did not leave a comment.

Fabian Z. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
2.0

Keys were missing from the key chain. After loading we locked the back door but there was no key given so we had to drive back to the location. No one even acknowledged that it was their mistake. They simply said in 40 years this is the 4th time it happened and sometimes these things happen.

KARUNESH M. 
Rating:
5.0

Customer did not leave a comment.

Luz T. 
Rating:
3.0

Customer did not leave a comment.

GURKAN G. 
Rating:
5.0

Customer did not leave a comment.

ANYIS A. 
Rating:
2.0

1 person on, phones ringing, and 4 people in front of me. Took me 40 minutes to get a truck with a reservation. The truck's side mirror kept slipping out of place and the transmission seem to be slipping. I informed the agent on return about this. Returning vehicle was seamless. If morning times are busy - then send the phones to a call center or have 2 people scheduled. My pick-up time was 10:30. I would understand a wait if it was first thing in the morning. With online reserverations you SHOULD know how customers would flow in. This is not rocket science.

James S. 
Rating:
3.0

The rate of resulting to the last resort method of contact after one day of not returning an extended family of mine that lives hindered of miles away from me was contacted which was not warranted as a situation that was beyond my control had occurred

Oluwatomide O. 
Rating:
5.0

Jeff was very pleasant to work with Just needs bigger lot and more room for trucks

Gerald B. 
Rating:
5.0

Your personnel was very easy to work with, polite and helpful. Thank you for an enjoyable experience.

Jean P. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Carmelo T. 
Rating:
5.0

The gentleman who helped me select the right tow hitch and hooked it all up for me was really helpful, friendly and professional. You should promote him.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Very kind and friendly staff and owners. A pleasure to work with such knowledgeable, dependable and helpful people.

Abraham L. 
Rating:
4.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

There is no need for improvement I had a perfect experience. Anderson was truly great my truck was ready, clean and I had no problems at all!!!

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO O. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
3.0

Joyce and the other person that worked at this location were great

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Vicente D. 
Rating:
4.0

The place I was supposed to pickup the truck had to change, and then the truck I reserved didn't show up, but they did get me another just in time to be able to have the movers load it up. Everything worked out in the end, but it was a bit stressful for me. They were very pleasant and did everything they could to make it happen. Thanks!

Risa G. 
Rating:
5.0

The customer service was excellent…

YOLANDA A. 
Rating:
3.0

The truck had a strong smell of marijuana inside and passenger mirror was broken and was held on with rape which kept moving while driving, but the truck itself was clean just had bad smell of marijuana.

Jhopse G. 
Rating:
5.0

Customer did not leave a comment.

Freddy E. 
Rating:
5.0

Customer did not leave a comment.

Kyla D. 
Rating:
5.0

Customer did not leave a comment.

Romilio R. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO M. 
Rating:
5.0

Good customer service provided the guy was very professional and very helpful

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie H. 
Rating:
5.0

Customer did not leave a comment.

Toby O. 
Rating:
3.0

Customer did not leave a comment.

Giovanny K. 
Rating:
5.0

Customer did not leave a comment.

reynis T. 
Rating:
2.0

Small lot in a bad area. Customer service was great. Location bad, service top notch.

William Cosmo S. 
Rating:
4.0

The man I spoke with throughout my rental was amazing!!!! Very polite, very professional.

Danielle R. 
Rating:
3.0

Customer did not leave a comment.

Domingo U. 
Rating:
3.0

Auto transporter brakes did not work well. I suspect that the surge coupler was not properly lubricated. The tie down ratchets were also not lubricated.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

Gina C. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO P. 
Rating:
5.0

Thank you

Soranyilis P. 
Rating:
5.0

There was so much paperwork that was confusing and I feel unnecessary to be able to rent a vehicle (I.e out lease that we do NOT have a cop of so bad to get one on a day that everyone was gone for the day from out office)

John D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

We had an excellent experience with this UHaul location. Reserving went well, the gentleman who checked us in was helpful and courteous, and the 17 foot truck met our needs nicely. Thank you for your assistance with our move, it was most appreciated.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
1.0

I paid for a dolly but it wasn't in the truck then when I got to the location to return it the gentleman who returned made it seem like he didn't believe me that I didn't get the dolly. I wouldn't steal a uhaul dolly. I was very upset that they didn't equip the truck with the dolly and I am even more upset that I was made to feel like I stole the dolly. I don't know their names but it was on Saturday July 2nd in the night around 630-7. Very upset with how I was treated.

Timothy K. 
Rating:
5.0

Great response Great Van great prices 👍👨‍🔧🚐🏌️

John S. 
Rating:
3.0

Customer did not leave a comment.

Terry B. 
No reviews have been submitted for this location.

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