Customer Reviews for U-Haul of Lowell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Lowell

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Jonathan L. on

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Louis F. on

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Service was great the only issue was a long line at 9am for pickups. I did move as quick as possible with one person at the counter. My suggestion is put two.

Todd D. on

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Todd D. on

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John M. on

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Charles P. on

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Wonderful Customer Service, the service manager being very personable and knowledgable. Offering tips on in store purchases. I couldn't be more pleased!

Michael K. on

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John C. on

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Awesome service

Leana L. on

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This location does not inspect their vehicles when they are returned. They gave me a truck with a headlight out and when I noticed it and went back to either get a new truck, or have them fix the headlight, they still charged me for those miles. Miles should have been deducted because I did not choose to drive back the U-Haul store. I went back for safety purposes and lack of them inspecting their trucks!

S R. on

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Aimee M. on

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the clerk at the front desk was very efficient and personable.

Nicholas S. on

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Marsha D. on

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Dropped off the van, with the expectation that it was going to be reviewed before we left. We were told to go ahead and leave the van and whatever charges we were told at the point of pick up is what we will be charged. Only to notice that they charged for gas without us knowing. I am not amused with this underhanded tactic.

Mahdi H. on

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They took care of reservation, check in and check out in no time.

Sara W. on

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Charles A. on

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The staff were excellent, responsive and knowledgeable. Keep it up!

Christopher M. on

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Maria A. on

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Pheth L. on

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Logan O. on

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Amber G. on

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Truck had ants in it.

Jamie R. on

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Employees were very pleasant dealing with customers. I tip my hat to them. Thank you.

MIKE L. on

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Alan F. on

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Everything was good

John L. on

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Very hard working staff - I rented on the busiest day and wasn't hopeful about the experience and you had 3 people working their butts off. Thank you!!

Dominic S. on

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The team there was awesome, had three rentals there over the past two weeks and everything went perfect a well run office.

Paul C. on

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Robin D. on

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LEAH W. on

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The inside was slick with oil, which is not really a visible aspect on inspection, but incredibly dangerous. Maybe actually walk into the truck to make sure it's safe.

Frances A. on

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They were awesome

Timothy K. on

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Christina O. on

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we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.

Ty N. on

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missed a transfer in transit and delivery was delayed