Customer Reviews for U-Haul of Lowell

5811 reviews

1614 Middlesex St   Lowell, MA 01851
(Limited on-site parking Street Parking available)

(978) 453-1755

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 453-1755

1614 Middlesex St
Lowell, MA 01851
(Limited on-site parking Street Parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Difficult to drop off based on there being equipment everywhere and not much room to move around to park the trailer. The lady there helping me was great and helped with that. Just difficult drop off spot with not much room.

John D. 
Rating:
2.0

Worker was working by them selves.( should have a helper at least) Not sure if she was in a bad mood but she was very rude to me and my family. Also two of the tires where low on one side.

MARISOL B. 
Rating:
5.0

This rental experience was exceptional. The customer servixe clerk was kind and friedy and personable. The truck was clean and ran incredible. Absolutely no issues. The customer service person who received our rental upon return was just as kind and personable as the gal inside when wei initially contracted the rental. Very pleasant and friendly. We have rented from this location before and it has been a pleasurable experience each time. We 💯% recommend this U-Haul store to anyone who needs a rental truck.

LISA R. 
Rating:
3.0

Didn't have the one we ordered, back was not cleaned. Didn't tell us we only had limited miles, and was going to charge per mile extra. If I knew that I would not have left it with half tank More than what I got it with. So for a one way trip cost was lil over $260, expensive day.

Eric C. 
Rating:
3.0

Online checkin and checkout service doesn't work

BAY T. 
Rating:
5.0

Customer did not leave a comment.

Damaris T. 
Rating:
4.0

Customer did not leave a comment.

JAYLUN E. 
Rating:
5.0

The blinker on the left side of the trailer didn't work. Should have been checked prior to arrival. However, we had no choice and used it anyway. Thank you, Joy

LILIAN A. 
Rating:
1.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer service I great, I'm customer a long time!!!!!!!

WESLEY P. 
Rating:
5.0

Customer did not leave a comment.

JOAO PAULO N. 
Rating:
5.0

Always great service here at this location. Robert Fisher

ROBERT F. 
Rating:
3.0

Reserved a dozen moving pads two weeks in advance.Was told they had none when I showed up,"haven't had a chance to restock my inventory." Nice to find that out on moving day.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

JAZELLE M. 
Rating:
5.0

The trailer I rented was not clean inside exterior paint very faded, a well used trailer that might be ready for retirement.

JOHN B. 
Rating:
5.0

I have enjoyed coming to this location as a regular customer and am always happy with how the staff treats me in a timely manner. Service is always professional and with a smile. Manager at this location should be very proud of their staff. Robert Fisher

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Employees very friendly, check-in/checkout very easy.

John H. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

The cab was a little littered. So was the truck. The bill turned out to be $30 more than quoted

NANCY W. 
Rating:
5.0

While I was driving the van the side mirror fell off the van. Next time I rent from uhaul I will do a thorough walk around. That mirror must have been damaged before I took possession.

SAMUEL T. 
Rating:
3.0

I rented a furniture dolly and moving blankets well in advance and they told me the day I pick up my truck that they were out. It was a major disappointment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Prices are just extremely high.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Great service as always. Thank you Robert Fisher

ROBERT F. 
Rating:
5.0

Great service and staff. Robert Fisher

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ROSARIO P. 
Rating:
5.0

They work good with customer

JESSE M. 
Rating:
1.0

Customer did not leave a comment.

Tod F. 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

PAULA N. 
Rating:
5.0

Sales rep was excellent

MELVIN P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN T. 
Rating:
1.0

Female Manager and employee are the worst. We came there on Sunday and I allowed my girl friend to go and setup the pickup, she was sent back by the rude white female rep there saying they're not open? She sent her back home until I came back and asked why despite we were told the prior day that it was available, she was soooo rude unbelievable that she still works there, I asked for a manager who told me We were both wrong for arguing about the matter??? OMG what bunch of uneducated, uninformed with no customer service training employees you have at this location. This stupid manager said renting online and picking up right there was possible then I asked why the rep never said anything but decided to send us home instead as if the location was closed. Finally picked up the truck 5mins later after booking online, but our moving was delayed due to this brainless manager and employee at this location.

Cedric O. 
Rating:
3.0

The truck we received was filthy! It took me half a pack of wipes to get the steering wheel alone clean! It was so sticky and nasty!! There was stuff spilled (food) all over the dashboard and cup holders! I felt very dirty once I got out of that truck. For the price we pay plus gas...it should not have been the case!

MARILYN E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

We were told there was no reservation the day before. Then we made another reservation fine. When we got there, there were two reservations. The trailer we rented had lights not working. The associates working that day, however were very nice.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

ALISH B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR Q. 
Rating:
5.0

AAA

SILVANO F. 
Rating:
1.0

I reserved a Utility Dolly and an Appliance Dolly. I received a Utility Dolly and a Furniture Dolly. The furniture dolly was of absolutely no use to me, yet I was still charged for the wrong equipment. Also, I made note of the truck being dirty, sticky, and covered in dog hair (which caused an allergic reaction for myself, as I'm very much allergic to dogs). For some reason, I was charged a $25 cleaning fee, even though I stated that the truck was dirty upon my arrival, instead of the person who dropped it off prior to my use being charged, who in fact was the person that left it filthy. Especially during covid times, the fact that this publicly shared truck was NOT cleaned thoroughly, top to bottom, is frankly disgusting and unsafe. This location reflects very poorly on the business itself, as I've never had an issue like this at any other U-haul location in the United States. Completely disappointed, and overcharged unnecessarily.

DANIELLE G. 
Rating:
5.0

Customer did not leave a comment.

CARL R. 
Rating:
5.0

Awsome employees, very responsible and very professional

CARLOS R. 
Rating:
5.0

Great service and staff. Very professional and helpful. Robert Fisher

ROBERT F. 
Rating:
2.0

Pulled the truck into the drop off location at uhaul and went into the store to drop off my key and talk to the employee but no one was in there, after about a 5 minute wait a girl came in and I told her I just dropped off the truck and she said, " I just need the key and you are all set." She didn't come out to go over the truck or talk about anything regarding any damage (which there wasn't any) or gas. I was kinda shocked that she said that to me because I have rented uhaul's before and have never had that happen to me. I think she was the only one working and she was overwhelmed. I also was told by 2 different people that it would be $40.00 to keep the truck for an extra day and the next day I looked at my account and there was a charge for $116.00. Tried to call corporate and was on hold for a half hour and still no one answered so I hung up. I still intend to call about the $116.00 that I was charged.

Tracey C. 
Rating:
4.0

Good service nice friendly staff.

Khom R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
3.0

No parking for my car had to leave it in unsecured area

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

EDMILSON M. 
Rating:
5.0

Customer did not leave a comment.

Ana G. 
Rating:
5.0

Great service as always. Staff is great.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
4.0

Customer did not leave a comment.

KASEY M. 
Rating:
1.0

Drop off was horrible. Trucks were blocking exits and entrances so my car was stuck when I had to leave.

Karla K. 
Rating:
5.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

ARACELIS S. 
Rating:
5.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

BETSY R. 
Rating:
5.0

Our customer representative was wonderful and efficient. Will be using & recommending this location in the future

KAYLA A. 
Rating:
5.0

Always good service when I go. Thanks Robert Fisher

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE J. 
Rating:
2.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

JOANNE B. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
4.0

Would be nice to get credit for returning early

Janielle G. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Very good

DARSHAN P. 
Rating:
4.0

Customer did not leave a comment.

MEREDITH K. 
Rating:
5.0

Have rented often and never a problem!!

GARY J. 
Rating:
5.0

Start selling propane at this location

ETHAN W. 
Rating:
1.0

The truck did not seem to drive very well on the highway, pulled to the right amd made a very loud noise. I recieved the truck on less than a half a tank and returned it with more gas than I recieved and didn't recieve a reimbursement . I did not feel safe in the truck at all.

CHRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

sheila C. 
Rating:
3.0

Pickup the phone was on HOLD for about Forty minutes finally customer service in Tennessee picked up the phone to later find out the info was wrong in the system

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
1.0

There was a major issue when I returned it. I will find another company from now on.

CHANTEL G. 
Rating:
5.0

Customer did not leave a comment.

Rocky M. 
Rating:
1.0

Customer did not leave a comment.

CHARLES N. 
Rating:
4.0

I had to sweep the cargo trailer out. I thought they needed to be returned clean.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Everything was great

ISMAEL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Melika F. 
Rating:
3.0

#1) have clear signs to where the line starts as I had walked in and went to the right and waited in what I thought was a line. The next person to walk in the door walked straight in and got helped right away. There should be signs saying where the line starts. #2) The truck I used (5150) had a VERY hard time starting. The first time was in the Uhaul lot. The second was at my first stop. The third was at my second stop. The fourth was when I put gas in it to return it. That should not have happened.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Kagila C. 
Rating:
5.0

Very satisfied.

JAMES P. 
Rating:
2.0

Customer did not leave a comment.

ROHIT V. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Leticia G. 
Rating:
5.0

Customer did not leave a comment.

ANNE J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

KA LIA T. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON C. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

I like nice

TARAK P. 
Rating:
4.0

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.

Christina O.  |  Overall Experience 
Rating:
4.0

missed a transfer in transit and delivery was delayed

Ty N.  |  Overall Experience 
No reviews have been submitted for this location.

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