Customer Reviews for U-Haul of Lowell

Rating:

5.0

Nice

Rating:

1.0

extremely rude employees who yell at customers for no reason…won’t be using this location again

Rating:

4.0

The on line returns is not user friendly.

Rating:

1.0

People look like they are on hard drugs there inside the business if filthy. Looks like the floors have not been swept or cleaned in years. A cat was in there eating. And the people don’t explain anything very dirty experience that I hope to not have to go through again. Could and should be doing a lot better in there for what customers pay.and it always ends up costing more than they tell you !

Rating:

5.0

Nothing everything went great.

Rating:

5.0

The customer service person who helped us was great. Very knowledgeable.

Rating:

5.0

The employees were incredibly helpful over the Labor Day weekend - calm, knowledgeable, and kind.

Rating:

3.0

Finding my vehicle during pickup was not easy. Drop off (during business hours) was not ideal either. I waited 15 minutes before finally giving up and doing the self checkout. The employee who finally came assisted the person behind me instead of me, too.

Rating:

3.0

I give average because the return link could not work for some good time and had to be charged for an extra hour.

Rating:

1.0

Not clean Engine lith on change the oil The car was very dirty

Rating:

4.0

The truck shook and vibrated from the moment we drove off. It was very annoying. We didn’t go back to complain or ask if they had another one because we were on a time limit of getting to our destination and loading up by a specific deadline. Every word you spoke was vibrated speech due to the severe vibration of the truck. It needs to be serviced badly.

Rating:

5.0

all went well with u-hauls service , I was treated very well at the u-haul store. thank you David Besonen

Rating:

5.0

The u haul site had a large inventory and exactly what I needed that day. The rental price for 6 hrs was lower than I had expected. The trailer was clean and fully functional. The attendant prepped the paper work, hooked up the trailer, and made sure the lights worked. In and out in 15 minutes. I would absolutely use again.

Rating:

5.0

Onyx helped with a last minute truck rental . Truck had a couple issues but nothing that hindered the day . Would definitely reccomend the middlesex steeet location as the staff goes above and beyond . Always only one or two people working and they make it work

Rating:

1.0

Don’t rent this place they scam u they don’t tell u no information charge u xtra days when drop off a few hours late their rude disrespectful please do not go u haul

Rating:

2.0

Clearly the van I rented wasn’t checked before being rented.. I had called the company several times to gather an item I forgot and by time the got back to me the van was rented and my item some how disappeared.. smh

Rating:

5.0

I like the service

Rating:

5.0

I was very satisfied

Rating:

5.0

Mr.Onx was excellent. He handle multiple customers rentals w the best of his ability. Given the fact he was working the counter on his own. What a trooper. Thank You Uhaul....

Rating:

5.0

Nothing, the site was very busy, but the attendant was absolutely awesome. He got everybody in and out as quickly as he could, and was super nice to everyone.

Rating:

5.0

The inside of the windshield was filthy. We took the van home and cleaned the inside and the outside of the windshield in order to be able to see out of it. Clearly someone missed this at inspection, but i don’t know how they could have. It was that obvious….

Rating:

5.0

Amazing customer service

Rating:

5.0

Nice staff :)

Rating:

5.0

Friendly helpful staff, the equipment and I needed and help when asked. Great people and location

Rating:

5.0

Customer service was amazing and the equipment was nicely cleaned all around. No issues at all love it

Rating:

2.0

Guy was like mad cause he slam the trailer and the girl at the office just chilling inside the office

Rating:

1.0

The girl inside was just sitting and not been nice on checking my order she just ask if I had the truck key and then she said this doesn't stay here and I told her yes it is, I also told her that the guy who is checking the truck and taking apart the trailer has the key for the truck and she said oh ok you are good to go. The guy in the other hand was mad and slam the trailer since he was the one taking it apart and he had to check and deal with the truck. I did return the truck on the same day on the 3rd not the 4th so make sure they fix that error. Thanks I don't need to be over charge for something that is not true.

Rating:

5.0

This is my go to local U-Haul for boxes for my artwork to ship and cargo vans when my artwork is too large for my personal vehicle. I highly recommend this location, efficient and friendly.

Rating:

5.0

Pickup was extremely easy like always ! Thank you !

Rating:

5.0

The best

Rating:

1.0

the truck was NOT ready on time. the associate said i was on a do not book list because i owed a balance from 48 hours prior. not sure how as a hold had been put on 2 cards one for the reservation and the second i gave upon picking up. She was "busy" on the phone making calls for late uhaul rentals rather than assisting on our rental. When asked why no one called us to 1) say we had a balance or 2) say there was an issue with this new reservation, "we don't do that". well you do owe me a refund of $50 for not having the truck ready on time. it took an hour to get it situated between her being "busy"

Rating:

5.0

Nothing keep it like that

Rating:

5.0

Hire more help

Rating:

5.0

I want the company to acknowledge ONIX H, his customer service, knowledge, patience and hard work is incredible. ONIX super easy to work with him and best of all exceptional customer skills to make anyone experience an easy one. Thanks ONIX I appreciate all the help today July 28, 2025.

Rating:

5.0

Staff were courteous, patient and very knowledgeable answering all our questions. Thank you very much.

Rating:

5.0

Staff were courteous, patient and very knowledgeable answering all our questions. Thank you very much.

Rating:

5.0

Great customer service! Such an easy transaction from scheduling, pickup, and drop off. Thank you!

Rating:

3.0

The truck’s AC was not working at all. It was literally blowing hot air

Rating:

1.0

Bad attitude from customer rep

Rating:

1.0

The csr was very rude

Rating:

3.0

This was not my original reserved pickup location. The app amd website let me create a reservation 8 weeks out that UHaul could not deliver, then the day before i gwt notice i need to change pickups. This was a huge problem and why i wont be using UHaul again.

Rating:

5.0

Muy buenos servicios

Rating:

5.0

Jared was great. I also talked to someone on the phone from corporate help desk who was really good

Rating:

5.0

Wonderful! Fast! Easy!

Rating:

1.0

Deben mejorar todas las medidas de seguridad y protección esa enpresa te roba tu dinero sin tú saberlo be Careful con estos mmgv

Rating:

5.0

Get some pickup trucks...

Rating:

5.0

Nothing was very happy with the service and staff Thank you for great service and experience with U-Haul.

Rating:

5.0

Onyx sad amazing! Very friendly and great when the time calls!

Rating:

5.0

Onyx was very helpful making sure I had everything I needed and explained everything i needed to know for the process of renting the u-haul truck. And was very professional helping multiple customers at once on a very busy day.

Rating:

2.0

Properly maintain equipment. Trailer wiring had a problem. It short circuit the electrical system in my car and blew my fuses. When I noticed I had no turn signals, I checked the fuse and it was blown. I changed the blown fuse and It immediately went from working to smelling like something was burning. Fuse blew again. I finally disconnected the trailer from my hitch harness and changed the fuse once again. My turn signals are working now but my driver seat won’t move back and forth and my vehicle smells like burnt wires/plastic. I had rented a trailer from a different uhaul location two days prior and everything was fully functional with no problems. I believe the trailer from this location had a problem with its wiring which caused my vehicle’s electrical system to short circuit.

Rating:

2.0

The cabin smell like a smoke of cigarettes. It was unbearable. The fuel recorded on the contract was incorrect. The truck had over 131k miles, and it consumed 7 gallons of fuel for merely 47 miles.

Rating:

5.0

Always helpful

Rating:

3.0

Better customer service

Rating:

4.0

The sales agent was very responsive and pleasant. Positive customer experience.

Rating:

4.0

Nothing.

Rating:

5.0

All good

Rating:

3.0

Great customer service

Rating:

5.0

The entire experience was excellent, but the face-to-face interaction with the people working there was absolutely outstanding. You've got a great team there.

Rating:

1.0

problem with brakes and hitch, one wanted to help. after waiting 20 minutes with the lowell office, then told me to call emergency service. i did drop in to the nashua office (amhrest st) the diagnosed the problem when I tried get another trailer, I was told to get to the back of the line, which was 8 deep... I was left with driving and semi funtioning trailer..

Rating:

4.0

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.