Customer Reviews for U-Haul of Lowell

Rating:

5.0

Great service super smooth and transparent -frank V

Rating:

5.0

This was by far the best experience with uhaul to date!! Customer service …. top notch!

Rating:

1.0

Not good customer service

Rating:

5.0

Onix was amazing, I ran into an uncomfortable situation in the line with another customer he came to my rescue and was so professional while doing it. There was a line that formed of about four people, but I didn’t wait any longer than 10 minutes. He was direct helpful, fast and knowledgeable.

Rating:

4.0

My experience with Middlesex St. Lowelll location has always been good, and staff are very helpful.

Rating:

5.0

Great service at the Lowell location.

Rating:

2.0

Front desk representative was rude: the bigger gentlemen with orange hair and glasses. Someone needs to teach him customer service skills. Also we were charged for a dolly but didn’t receive the dolly … I told the front desk he said he would take care of it but didn’t take care of it.

Rating:

1.0

First, the inside of the van windshield was dirty and hard to see through. Second, the windshield spray nozzles shot the wiper fluid onto the roof and didn't clean the driver side glass fully. Most importantly, the U-Haul App failed repeatedly and caused me to wait 40 minutes in line when I already had a reservation. The U-Haul App is unreliable and frankly a waste of your time.

Rating:

5.0

Roof on the truck leaked and was in the rain for several hours, so furniture and bedding got wet.

Rating:

5.0

We have rented from other locations in the past both in store and mobile pick up but we have to say this location is by far the BEST! They go above and beyond to make sure that you are walking out the door with a smile and to be renting a truck its never a smiling moment! Trucks are always clean and location as well. The parking lot at the times that we have been there has been so easy to move the truck through without an issue at all. We have continued to return to this location over all of the others because of the friendly customer service and without question it will continue to be our go to UHaul location for any and all of our future truck and moving needs. The Manager Erika is amazing and maintains business professional at its max! Highly recommend this location and if for any reason you have a doubt just ask for Erika she will be sure to turn that feeling into a smile!

Rating:

5.0

They were ready n very professional And always reserve on-line

Rating:

4.0

When I picked up vehicle, they said it was half a tank and it was under the half tank level. I returned it even a little above that level and they charged me for 3 gallons of gas. Just penny pinching. Also, the truck did not shift well. I gave a higher rating because the woman who took care of me initially was very good.

Rating:

5.0

Everything was great at this location. I have rented from them before and have always been very accommodating. Van was very new too!

Rating:

3.0

Truck that i was renting wasn’t available so I was told to take another truck which wasn’t an issue then I was told because they changed the the truck the pretrip wasn’t available so dont worry about it Truck was filthy and had cockroaches in the back of it… I was not able to complete what I rented the truck for when returning the truck I the employee and was told I would get a discount and of course that didn’t happen

Rating:

1.0

Onix Figueroa who apparently likes to lie to his clients about his name and referred to himself as Joe was an absolute brute. His professionalism was baffling and honestly quite sad. He was dismissive and rude when we simply went to return the U-Haul and we asked him to look at the rental because the gas gauge wasn’t going up after we had proof of just filling it up with gas. There was a few customers waiting in line and their facial expression said it all. They were also in disbelief of his customer service to us. I have transitioned to using the mobile pick up simply because the few times I’ve been in there personally it’s just always felt unwelcoming, when I would go inside he would be having these very personal explicit conversations out loud while checking you in or out. Super uncomfortable for a customer. There’s a time and place for everything and that type of conversation isn’t at all a conversation to have in a work place in front of customers. I’m not one to waste a minute of my time to complain or leave any negative feedback but this was honestly not okay. When we insisted on asking about his managers name and what time the manager would be in the next day he was dismissive and continued to say “I don’t know.” As a very busy location in the district - you’d expect to have nicer, welcoming employees and this is by far the opposite of what you have. It’s unfortunate for such a reputable company to have an employee like this who clearly doesn’t value having any sort of good customer service. I hope this is truly reviewed and Onix aka Joe gets some sort of disciplinary action for this behavior.

Rating:

1.0

I had an issue and called for help. However for 3 times they were rude and hang up the call on me.

Rating:

5.0

Smooth transaction, I wish I remembered the blonde lady’s name that helped me but she was delightful and helpful.

Rating:

5.0

Good

Rating:

5.0

Muy bien todo amables

Rating:

3.0

You could improve service by having more employees at the most busy times. It was a Saturday morning, you knew you had multiple reservations, yet only one employee in the entire business. Having said that, Sam did a great job getting everyone through as quickly as he could. You could feel his frustration, yet he was very kind and professional.

Rating:

1.0

It took an actual hour from when we arrived for our scheduled reservation to finally get it. Severely understaffed and unprofessional. Hire more help

Rating:

4.0

I had rented dollies, and was not told they were unavailable and weren't rented from that location until I was picking up the van. Would have been helpful to be notified prior to pick up. I also dropped off after hours, and had to park it out in front at a weird spot because there were so many vans blocking the way

Rating:

2.0

The person on site was very slow and poor communication (inexistent communication!!?)

Rating:

1.0

Tell customers about all the extra fees up front. Returning the rental on time but after hours is an additional fee.

Rating:

3.0

The wait to pick up the vehicle was an hour long because they were so busy. I also noticed that I got charged over $200.00 when I booked the truck on 9/26/25 and also got charged the actual price when I dropped off the truck. I will have to go there and get this addressed this week.

Rating:

3.0

My recent came hours afterwards. I was into the next rental day. I would have preferred the time reflect when I dropped off.

Rating:

5.0

Gotta’ tell you, I rent trucks frequently through this location, and every single time my experience is a breeze. I can’t say thank you enough! You guys rock!! Tom

Rating:

4.0

I had trouble with the app check-in requiring me to repeatedly input the same information. The customer service worker (Natasha?) was very helpful and kind.

Rating:

2.0

Also overcharged me. Will be disputing the invoice. Overcharged by over 50%

Rating:

5.0

Make sure your trucks are more clean

Rating:

5.0

Nice

Rating:

1.0

extremely rude employees who yell at customers for no reason…won’t be using this location again

Rating:

4.0

The on line returns is not user friendly.

Rating:

1.0

People look like they are on hard drugs there inside the business if filthy. Looks like the floors have not been swept or cleaned in years. A cat was in there eating. And the people don’t explain anything very dirty experience that I hope to not have to go through again. Could and should be doing a lot better in there for what customers pay.and it always ends up costing more than they tell you !

Rating:

5.0

Nothing everything went great.

Rating:

5.0

The customer service person who helped us was great. Very knowledgeable.

Rating:

5.0

The employees were incredibly helpful over the Labor Day weekend - calm, knowledgeable, and kind.

Rating:

3.0

Finding my vehicle during pickup was not easy. Drop off (during business hours) was not ideal either. I waited 15 minutes before finally giving up and doing the self checkout. The employee who finally came assisted the person behind me instead of me, too.

Rating:

3.0

I give average because the return link could not work for some good time and had to be charged for an extra hour.

Rating:

1.0

Not clean Engine lith on change the oil The car was very dirty

Rating:

4.0

The truck shook and vibrated from the moment we drove off. It was very annoying. We didn’t go back to complain or ask if they had another one because we were on a time limit of getting to our destination and loading up by a specific deadline. Every word you spoke was vibrated speech due to the severe vibration of the truck. It needs to be serviced badly.

Rating:

5.0

all went well with u-hauls service , I was treated very well at the u-haul store. thank you David Besonen

Rating:

5.0

The u haul site had a large inventory and exactly what I needed that day. The rental price for 6 hrs was lower than I had expected. The trailer was clean and fully functional. The attendant prepped the paper work, hooked up the trailer, and made sure the lights worked. In and out in 15 minutes. I would absolutely use again.

Rating:

5.0

Onyx helped with a last minute truck rental . Truck had a couple issues but nothing that hindered the day . Would definitely reccomend the middlesex steeet location as the staff goes above and beyond . Always only one or two people working and they make it work

Rating:

1.0

Don’t rent this place they scam u they don’t tell u no information charge u xtra days when drop off a few hours late their rude disrespectful please do not go u haul

Rating:

2.0

Clearly the van I rented wasn’t checked before being rented.. I had called the company several times to gather an item I forgot and by time the got back to me the van was rented and my item some how disappeared.. smh

Rating:

5.0

I like the service

Rating:

5.0

I was very satisfied

Rating:

5.0

Mr.Onx was excellent. He handle multiple customers rentals w the best of his ability. Given the fact he was working the counter on his own. What a trooper. Thank You Uhaul....

Rating:

5.0

Nothing, the site was very busy, but the attendant was absolutely awesome. He got everybody in and out as quickly as he could, and was super nice to everyone.

Rating:

5.0

The inside of the windshield was filthy. We took the van home and cleaned the inside and the outside of the windshield in order to be able to see out of it. Clearly someone missed this at inspection, but i don’t know how they could have. It was that obvious….

Rating:

5.0

Amazing customer service

Rating:

5.0

Nice staff :)

Rating:

5.0

Friendly helpful staff, the equipment and I needed and help when asked. Great people and location

Rating:

5.0

Customer service was amazing and the equipment was nicely cleaned all around. No issues at all love it

Rating:

2.0

Guy was like mad cause he slam the trailer and the girl at the office just chilling inside the office

Rating:

1.0

The girl inside was just sitting and not been nice on checking my order she just ask if I had the truck key and then she said this doesn't stay here and I told her yes it is, I also told her that the guy who is checking the truck and taking apart the trailer has the key for the truck and she said oh ok you are good to go. The guy in the other hand was mad and slam the trailer since he was the one taking it apart and he had to check and deal with the truck. I did return the truck on the same day on the 3rd not the 4th so make sure they fix that error. Thanks I don't need to be over charge for something that is not true.

Rating:

5.0

This is my go to local U-Haul for boxes for my artwork to ship and cargo vans when my artwork is too large for my personal vehicle. I highly recommend this location, efficient and friendly.

Rating:

4.0

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.