Customer Reviews for U-Haul of Merced

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

This was my experience… When I arrived, the employee assisting me appeared visibly unhappy and greeted me with a scowl. While I understand everyone has difficult days, I believe customers should still be treated professionally. After connecting the car transport trailer, we discovered that none of the trailer lights were working. The employee tried another trailer wiring cable, but the lights still did not function. She then asked if I had a 7-pin to 4-way adapter. I told her I did not. I asked whether I could use one of the adapters sold by U-Haul to test whether that would solve the problem. I explained that if it worked, I would gladly purchase it because it would save me from making the trip back home. I was not asking for a free adapter or a refund—I was simply trying to determine whether the adapter was the issue before driving home. She refused, stating that the adapters are non-refundable and that I first needed to fix my trailer plug. She then disconnected the trailer. I drove home, diagnosed the issue, found that a fuse had blown, replaced it, and returned about 30 minutes later. When I returned, the same employee was behind the counter. She initially asked another employee to assist me, but when that person was busy, she asked if I was picking up or dropping off. I replied that I was back after fixing the problem. At that point, she slapped her forehead, lowered her head onto the counter for several seconds, and visibly expressed frustration at having to help me again. I told her that her reaction was unprofessional and that she should show more enthusiasm when helping customers because it reflected poor customer service. Her only response was, “Yeah, yeah.” She then connected the trailer again. While checking the lights, I had my truck’s air conditioning running because it was an extremely hot day. I told her I couldn’t clearly hear her instructions from inside the truck. Rather than moving closer or speaking in a normal voice, she loudly yelled, “LEFT! RIGHT! BRAKE!” Once the lights were confirmed to be working, she simply said, “You’re good,” without making eye contact, turned around, and walked back into the office without another word. I want to be clear that my concern is not that my trailer wiring initially had a blown fuse—that was my responsibility, and I corrected the issue immediately. My concern is the employee’s attitude, lack of professionalism, and unwillingness to provide courteous customer service throughout both interactions. Every customer deserves to be treated with courtesy and respect, even when unexpected issues arise. I have rented from this U-Haul many times over the years and have generally had positive experiences. This interaction was an exception, and I hope it can be addressed through coaching or additional customer service training so that future customers receive the level of service they expect from U-Haul.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Awesome customer service.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Employees were helpful and polite.

Rating:

1.0

Do something to prevent the gas being siphoned from the trucks, and have appliance dollys in stock when people request them.

Rating:

1.0

Make sure the next truck someone rents out doesn't have the have a tank with a punctured hole underneath the truck Then not credit back our $40 from the gas we just put in.

Rating:

1.0

The staff were extremely unhelpful, they seemed too busy to even be helping me. I felt like a big inconvenience just trying to rent a U-Haul that I had already made a reservation for days prior. And then I reserved an appliance dolly along with my U-Haul truck and they told me they had just given their last one away, so I was given a tiny regular utility dolly that did very little to help move my entire house. The truck worked great but the customer service was trash.

Rating:

1.0

Very sad to say 2 years ago very well maintained I visited this location to rent a U-Haul at 9:00 a.m. on Sunday do you all was a night drop off was not cleaned had no gas in it ran out in the parking lot some evaporator cap was left off I asked a guy to clean it he mopped it blew it out and wipe down the insides the young man was very courteous and kind and try to help me best he could but I made reservations 3 days prior to this this should have been taken care of before I got there it took me 1 hour to leave the facility very disappointed in the way things are being maintained the night before obviously

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Last time I came the unit was hella dirty. This time I filled up a little white, more gas than what was in it?Because last time they said it , it was a little bit more full they would reimburse me. Let all of a sudden rules change , and I gave them up thirty dollars worth of gas too much and they didn't give it back to me.

Rating:

1.0

I usually rent from here and I’m a returning client, my brother and I recently picked up a trailer that was dirty, upon arrival the clerk gave me attitude and insisted that I should have received a call for a cancellation notice. I didn’t otherwise I wouldn’t be on the location. After trying to show her my reservation number, she continued to dismiss my effort for a smooth transaction and problem solving efforts. So it was a terrible experience at the clerks desk, not until someone else helped solve the situation. I didn’t get a paper receipt, no biggie, sometimes that happens. Then my bother and I noticed some extra cables on the ground that are for turn signals and brake lights, the clerk ignored them and my bother asked if she needed them, she gave attitude to my brother as well. I get that it’s hot and late in the afternoon, the usual people I interact with are always kind and helpful. Never seen her before, first time for a terrible experience. I would still come and rent and ask others to visit but if this continues I would rather take my business elsewhere.

Rating:

5.0

The lady that helped us when we dropped it off was very attentive and easy to work with.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything was so easy and took such a load off of me to get the things I wanted from Colorado to California . It was a great experience from beginning to end.

Rating:

3.0

At the desk, the worker is sending us outside to get help. Outside worker is trying to help but it takes forever.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Que tengan alguien que hable español para nosotros los latinos!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The employees at customer service were knowledgeable, friendly and prompt good service. Truck served its purpose.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Rental was available right away, great customer service, I would recommend this place to anyone.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I had received the truck and told them the check engine light was on and it said the gas cap was loose turned out to be that the gas line had been cut and they just assumed it was the gas cap sensor and said it was ok.

Rating:

5.0

It was very fast to check in and employees were friendly.

Rating:

5.0

I made a call to traffic to he able to drop off at a location that was open on Sunday. I appreciate that they could accommodate my request.

Rating:

5.0

Caitlyn at Merced U Haul called to make sure I was ok and to check if there were any problems...she was very professional and I appreciate her contacting me ..her customer service was excellent and she should be recognized for great service..thank you Caitlyn!

Rating:

5.0

Have the appliance dolly I reserved

Rating:

5.0

i think i got the oldest truck in the fleet. yet it still got the job done. thanks!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

I was driving back and forth from Merced to Fresno with the last stop being Fresno. What an inconvenience to have to drive the truck back to Merced for drop off. How stupid is this? If I was driving to New York would I be expected to rerun it back to Merced?? I even asked 2 different times about leaving the truck in Merced and I was told no. That really needs to be changed no matter what kind of reservation a customer has. Also I had to wait in line for over 30 minutes to get the truck because there was only 1 employee behind the counter. I think you better consider more staff on the weekends. So pathetic. I definitely will not recommend this location at all.

Rating:

3.0

Tell the personnel to come to work with a better attitude. The reason I said yes to the above question about recommending to someone is it’s the only U-Haul in that location, but I was still recommended to someone. It was just one person deal with the bad attitude that morning.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Gave me a dirty truck and charged me for it.

Rating:

4.0

Quick, friendly service. Will use this location again.

Rating:

1.0

Customer did not leave a comment.

Rating:

2.0

Customer service needs improvement in Merced. Tracy UHaul was ok.

Rating:

2.0

Where do I start truck ran rough check engine light was on charge me 190 for 3 days but charge my card 219 still haven't seen the money the employee said I would and she charged safemove 2x not only would I not recommend i would help people move just so I dont have to see them get done dirty

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Fast in and out service

Rating:

5.0

Outstanding service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

renting from u_ hall is the best I feel very save because I know its great company not Like others they always search for things

Rating:

2.0

We desperately needed an appliance dolly and we reserved one almost a month in advance and there was none when we went to pick it up with the truck. There was also no gas in the truck and we had to go fill $85 into the tank just to get it to 1/4 tank and we planned to only go 20 miles. Very frustrating.

Rating:

3.0

Make sure the maintenance is up to date. I drove 8 miles before the engine light came on. It drove like the transmission needed changing. This is my third truck and no one had ever asked if there were any problems with the truck until this time, which indicated to me that they possible knew.

Rating:

3.0

The truck I picked up was out of fuel. The engine light came on as well as another light so we returned it earlier that we wanted

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing great team there and great customer service

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

After being given the original receipt at the end of the transaction, we received 10 other emails changing the price eight different times. The whole thing put me on the phone for three hours.

Rating:

4.0

Everything was very positive about my rental experience. The only drawback was my trailer was not clean inside.

Rating:

2.0

Workers were unfriendly and awful.

Rating:

5.0

Hire a second person to help out the cashier as it can become a bit overwhelming for one person and the customers have to wait longer than they should.

Rating:

4.0

I didn’t have any problem. The girl at the front was very helpful.

Rating:

4.0

Good service

Rating:

5.0

Excellent service from the pick up location staff, the representatives on the phone, and the drop off location staff. Explained the contract well and the pricing in great details.

Rating:

3.0

Reyna was extremely aggressive this morning while hooking up my trailer. A piece had broken off for the light cable and instead of just taking it with her to get another one she launched it aggressively hitting the front door thankfully no customers were going in or out of the door because it would’ve hit them. Please talk to her or something this isn’t out first incident with her and we’re to the point of going to a different location to pick up equipment just so we don’t have to work with her and her attitude being unprofessional.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

deliver the vehicle to the location I rented from

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff helped me right away, and the equipment was promptly checked back in.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service, Great Pricing!!!

Rating:

4.0

Drive up, wait a couple of minutes, rep shows up, checks gas, walks around van, checks that interior is clean, a few buttons, and tell me my receipt will have the adjustment - I appreciate the quick check-out process.

Rating:

1.0

The lady walked out of the store snatched the keys. Did not say one word to us. Checked the truck and 5 minutes later walked by us and said you are good to go.

Rating:

5.0

When I was using the app to pick up my truck it kept closing. I had to go online to finish the process. Other than that everything was excellent and easy in and out.

Rating:

2.0

I arrived to find my truck without gas and the storage area was locked with a dirty mattress.

Rating:

3.0

Better instructions about the steps when picking up vehicle and dropping off vehicle. More friendly and helpful staff.

Rating:

5.0

Attendant that helped was professional and manager Eric was extremely helpful get my trailer rentals here often never no complaints

Rating:

4.0

They were super busy but came out to check on us to make sure we were good with the self check in on the U-Haul App. It was easy & faster!

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Return process was very organized & quick. I appreciate how nice the staff were.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Check out was very clumsy. Trying to upload pictures of mileage and gas to app was terrible. We spent 1/2 hour trying to. Finally they just said take your own photos. Also, the truck gas was past e. Worried we would not make it to the gas station

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

You guys have excellent service doing great thanks

Rating:

4.0

Took a few days more to move, friendly helpful about returning the truck. Would rent from them again.

Rating:

5.0

without any reservations i went to this location at closing time, Larry took good care of me without making a face,and he was very helpful,upon returning the equipment (24hrs ) again close to closing time Reyna helped me with the process with a good attitude. Definitely 10/10

Rating:

1.0

Better service specifically on what is asked or requested upon. If understanding was considered and offered for what I needed and was looking for, instead of whatever thy felt that was in there best interest for there own benefit. I was not satisfied, that was the first time that I was treated like that. I've always went through this location for all my u-haul services and always was meet with what I needed. Not this time.

Rating:

5.0

Coordination could be smoother. I ordered a large order of boxes for pick up at 6:30pm. I called 800# same day to check if I can pick up sooner. I was told it was ready but when I arrived at site, they had a hard time locating my order. I gave them my confirmation and finally was able to pull up my order but nothing was pulled and was not ready. Another 15 min to pull my entire order. Otherwise, staff was accommodating and helpful. This is my go to location when in town for all my moving needs.

Rating:

5.0

Everything went smooth from start to finish. Young lady at the counter was very helpful and efficient. She did an awesome job!!

Rating:

1.0

The person that was helping me. Bad attitude. Need more training in customer service. Proper communication for the safety of client and self.

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

Customer service was horrible, person helping us was not professional at all, sitting layed back in his chair with his legs up on his desk

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

N/A

Rating:

1.0

They over charged me

Rating:

5.0

There was some technical problems with there internet that made my visit very long and also a trailer they picked out for me that had nails in two tires. But the team there was great they did their best to resolve the issues and were very professional. I like how they treat you there. Highly recomend this place. Very nice people. They deserve a raise.

Rating:

2.0

The truck had a check engine light on ran kinda bad. The truck was dirty inside cab and in the truck bed. Plus I tried to see if I could do a one way and I walked in asking and the said it was to late to change it which was kinda crazy

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.