Customer Reviews for U-Haul of Minneapolis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Minneapolis

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Shenita M. on

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Jessica G. on

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Dan K. on

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Kurt, Was great. Would use this location again

Travis R. on

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Wanda was very nice and a pleasure to do business with.

Jermaine R. on

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Ann S. on

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Shoot! Can’t remember the name of the woman who helped me. It was 11:40 on 10/12. She was friendly, made it easy and walked me to the trick. Thank you!

Kylie A. on

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The workers were very unprofessional and rude. I had been running all over the Twin Cities for 5 hours trying to get the correct Uhaul which caused me to show up close to their closing time. You could not even park or maneuver around the facility to pick up the trailer. When I went inside the ladies were swearing, talking poorly about customers and even turned the lights off while I was still in the building completing my purchase and left for a long period of time, leaving me just standing there.

LUUL S. on

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I think you continue what you doing

Shawn A. on

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The lady at the desk was awesome she even gave me a high-five when I was done

GREG F. on

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The entire staff is great and very helpful.

SCOTT B. on

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Jason W. on

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The online system is a waste of time and doesn’t work at all. My husband is a developer and was with me and said it needs to be completely redone.

Julius C. on

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Ayush J. on

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Shelly T. on

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Jeremy S. on

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Charles M. on

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Tires were well worn and with a light load they became bouncy after stops.

LYNEA P. on

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It's impossible to return the truck after hours because the location can not be found by your phone so you cannot complete the process to show you are dropping off the truck after hours. When I tried calling the call center said it had a long wait because of so many calls coming in.

Michael F. on

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Rena A. on

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Nicole S. on

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I was very nervous about using a Uhaul. However, the staff checked me in was very efficient and fast. Jamie was the staff who greeted me at the truck and answered all the questions I had about it. Super nice and super patient. . I am thankful for a great experience during a stressful time!

Douglas F. on

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Jason L. on

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Jennifer F. on

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Timothy E. on

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Wanda, the store manager was amazing! Her customer service skills are incredibly strong. She handled multiple customer needs at the same time and treated each customer with ease, happiness and amazing service. Wanda should be commended for her amazing customer service and managerial skills.

Ofni A. on

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Ahmed W. on

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Good customer friendly

ahmed Y. on

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David B. on

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Customer service was very friendly and we had quick pick-up and drop-off service was skeptical to use them due to some poor reviews but they went beyond our expectations!!

Jane O. on

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David G. on

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Wanda gets it. She understands that moving always takes more grace time then you realize, and showed me nothing but patience throughout the process. I was so thankful she clearly pointed out the details of my contract, the fine print and everything. The guy who helped me with the return corroborated my opinion of her - “she is the boss of all bosses”. Aside from her, I received great help from a young woman who helped carry my unused boxes at the end of working hours. All in all was very impressed by this location’s professionalism and customer care. Wow.

Richard R. on

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Worst location to rent from! Employees have zero customer service skills. The lady with the lip piercing was the worst. From pick up and drop you off. I will never be back and will recommend just going to reddy rents or budget to my friends.

Renee Q. on

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Soo V. on

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Abdiwali O. on

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they charge me two times and i only kept the car only four hours

Evan V. on

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Had to move from Bloomington, MN location, which was awful.

Sheldon R. on

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Fast and friendly staff, great customer service

Rachel D. on

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adrian A. on

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Steve M. on

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