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mark uCustomer Reviews for U-Haul of Minneapolis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff I worked with were efficient and friendly. The vehicle was very clean and well maintained. The only reason I would reduce a star is that my scheduled time had to be moved 1 hour due to equipment availability.
Siddharth RLocation is fine but could use more staffing. The staff that is there are friendly and helpful but also very busy. There is always a line. Equipment was awful. Sounded like it was going to freaking explode.
ROBERT NNot use U-Haul
ANDREA JI had a bad experience at the Niclote location. The employee was rude, unhelpful, and unfriendly. Good customer service is what earns good reviews
MOHAMUD GHave a person who is motivated to work and who has at least some customer relationship. I have not been able to view my receipt even though I asked what amount was charged to my credit card. I still need to know what amount was charged to my credit card.
nazmoon aIt went great, thanks!
Joseph OGreat experience. Completed a short move without a hitch!!
JEFFREY HVery easy sign-out.
richard sEverything was taken care of quickly and promptly.
Christopher BI forgot my jacket and a button up shirt inside the store right in front of the desk. I came back the next day and they told me that they had seen them at the end of the day when they closed up but no one knows where they are now.
Charles HTruck wasn’t cleaned. Broken glass in the back. Barely filled up with gas.
COLIN SVery friendly and professional service picking up and returning truck. Walked into location to rent a truck after Budget truck rental canceled my truck thwt was scheduled for pick-up that day with out any notice.
Jim SThis is the second time the lock on the back door did not work the first time I borrowed a truck back in January the lock would not lock and someone went inside the uhaul truck during the night and took everything I had inside
IVORY GMe pareció caro.
Yuset FThanks it was perefect
ibrahim sI was charged for gas even tho i refilled it to what it was.
Abdirahim YThe U-Haul truck I rented was in poor condition. The right mirror was loose, the driver side window crank was missing so there was no way to open or adjust the window, and the driver's door didn't fully shut unless forced, and even then it didn't feel fully secure. The passenger door wouldn't open from the outside due to what seemed like a stuck lock. There was also a clanking noise while driving, and the check engine was on. Overall, it got me where I needed to go, but the vehicle clearly needs better maintenance or to be replaced.
Cynthia Sthe windows and windsheild were really dirty cruise control would be nice for a long drive the clerk at this location was fantastic!
michael HThe customer service was excellent. However the inside of the truck was wet which was difficult because we were moving cardboard boxes.
Erin HFriendly staff, talked about hot dogs.
Casey RNothing. The truck was ready when I arrived. The person working the counter was well trained and very friendly.
chris bGood job
juan mOn return, posted sign says to remain with equipment. Workers were inside but no one came out. So I went in and dropped off key and that was it. Not a big deal but if sign says stay there worker should come out.
Bradley BGreat people, making it an easy process!
TODD CGreat staff. Very helpful. Easy to work with
CHESTER GI would suggest double checking he vehicles for cleanliness and any malfunctions after each form of use just so the next customer doesn’t feel like they’ve damaged anything or feel at fault for the previous use of the U-Haul vehicles. Overall very good customer service and attentiveness.
Makayla HThis was very bad- first we were toel when we rented they would call to confirm, i got an email and when i called the location to check on the confirmation they said {did you get email well what is the problem}. We pulled in and there was no lights on in the building, I went to door to make sure someone was there and the person was working with lights off. the who transaction was in the dark. He was very unpleaseant to us and not coorperative at all. I asked about adding my husband to the reservation and he said really why, i said we are driving 10 hours and I want a second driver. I paid for the rental (which i am so glad was not a uhaul that was tagged with graffiti and asked about the 12 pads we rented and he said what pads. I said ok just forget it. He then handed us the keys and said your truck in around the side. I wass like in my mind like what, really. so we had to walk the lot to find the truck only buried in in back of other trucks. Thank goodness that my hubby can drive a semi or we would not of got that out of there. Hopefully there is not hippa laws in uhaul renting becuase he had someother persons ID sitting on the desk where you register in plain sight.
nancy bOverall, I had a good experience at this location. The staff were friendly and helpful, and the truck I rented was clean and worked well. However, the wait time could be improved, and clearer information would make the process smoother. I would recommend this location to others.
asia aFrancisco was very helpful
Ken WNothing! Michelle was so helpful at the counter. I was extremely nervous and she was kind and easy going. Exples every. Multiple people cleaning trucks when I arrived. The cable of the truck was clean and the cargo was too. My moving day went well! Will use again, hopefully not for a while though!
Christina MWonderful service, l always try to use this U-Haul location whenever possible. Great staff, clean store, friendly, and polite. Thank You Uhaul @ 3545 Nicollet Ave S Minneapolis, MN 55408
floyd trate us too high
MOHAMUD DGood and fast service
Lucas CThe customer service was very good. The truck was filthy, smelled terrible and a low tire warning light was on.
Richelle JMy customer service rep was very polite and helpful.. knowledge and made the process fast and easy. He is a 10/10
Pashen WFirst truck was clean, but we had some problem getting the driver's door shut. Easily replaced truck.
wendy dI don't know they say that i'm on the no rent list every time I go to u haul , I turn my truck in and they tell me i'm good to go so I don't understand how I owe you guys for miles
Sheldrick EThe service was quick, friendly, and efficient. I didn't have any problems with the van. The only thing was that the vehicle was quite dirty and had debris left by previous rentals, and the parking lot was filthy- littered with garbage and hardware like two screws that could easily puncture a tire. I will use again and recommend to others, especially if they up their cleanliness standards!
katrina hCustomer service at the counter was terrific
CATHERINE RThe millage cost was not explained ahead of time, and the amount doubled from what I was prepared to pay. The service agent was also really rude, on his phone, and mumbled to the point that I could barely understand what he was saying.
ARIA CThis is the cleanest and most professional U-Haul I have ever worked with in the Midwest. The staff members are kind, timely, and more consistent than the U-Haul app for booking and processing orders. I would highly recommend this location to anyone in the greater Twin Cities area for pickup and anyone in the country for returns as it is located within a quick ride to the airport in a high-density transportation area from busses to ride share options.
PATRICK FFront desk worker did not want to be there. I get it. Had to be there on the weekend. But maybe don't eat your breakfast in the middle of talking to us? Between mouthfuls of food and milk dripping off his chin we got our truck.
Antonio HGreat
YADATE NGreat service and great van.
HOPE BWould have loved if I didn't have to scrape the snow off of the windshield or squeeze into the door that was parked so close to the fence while the trees were dropping snow on me. That was cold and sucked really bad. But, once I got moving, everything was chill.
Jelani EEverything was good
MISTY PThis is the best uhaul location I have ever used. Every time it’s a 10/10 experience.
Naomi WThe overall experience was great, service for drop off was top notch!
KYLE RStaff were very friendly and called us after we returned the truck to let us know we left a garage door opener in it.
KRISTEN NEverything was great except the app was difficult to use. I could not upload any photos to the app.
BRIAN HI stood in the office and waited for about 10 minutes until someone showed up to help me. He was OK but lacked any sort of personality. The truck itself was spray painted with "Fuck ICE" (which I totally agree with BTW) and contained a donut in the cab which I can only assume was from the previous customer.
TIMOTHY H