Customer Reviews for U-Haul of Minneapolis

Rating:

4.0

Keep up the good service.

Rating:

2.0

Inform people that there’s an after hours fee!!!!!!

Rating:

3.0

Clear signs of how to return equipment since I had to pull the trailer around the block and come in a different driveway. The other solution would be to provide the staff with a trailer dolly so they move the trailer and not require the customer to position the trailer for the staff. The turn signs failed during the rental so presented a possible hazard.

Rating:

1.0

Employees showed up 45 minutes late to open the store.

Rating:

1.0

Fucking nightmare and the staff lies… still trying to get a charge reversed

Rating:

2.0

The blankets that were ordered were not in the truck. We picked up the truck and did not see that there was a padlock already on the truck, and there was not key on the ring, so we had to drive back to the store to pick up the key and the location was already 15 minutes further from my preferred location where I thought my pick up was going to be.

Rating:

3.0

everything went well, I was very satisfied, thankyou

Rating:

5.0

I have rented trucks from this location several times over the years, and it has always been a positive experience. The staff here is always so nice and helpful.

Rating:

5.0

Call me to discuss serious issue with moving help from the U haul site

Rating:

5.0

There is nothing to be improved when you go to this location customer service is excellent. I personally recommend those who work there. They do very good job maybe the company that can consider give them a race.

Rating:

5.0

Thanks

Rating:

1.0

I booked from 3-8 PM, got my quote everything was great, returned the truck around 7:15, then saw my bill today and it has a $20 after hour dropoff fee? What the hell?

Rating:

5.0

Great service! Very quick and professional. I was taken care of immediately when I pulled in. Knowledgeable manager.

Rating:

5.0

Great service

Rating:

5.0

Nate was awesome. Clean building, great service, and friendly. Thank you!

Rating:

5.0

Hi there it’s good yes I’m happy with that Good customer service good behavior good communication and I am very happy to use that location

Rating:

1.0

Extremely Unsafe Setup - Could Have Been Catastrophe I had a 21+ hour drive that was completely overshadowed by an incredibly unsafe setup from the U-Haul location I rented from. When I picked up the trailer, the attendant did not properly secure the hitch. The safety chains were left too long, dragging on the pavement for most of the drive, and I eventually had to pull over and secure them myself with a bungee cord because they had worn down from the road. The hitch itself was wobbly and loud, but since this was my first time towing, I didn’t have much to compare it to and assumed that was normal. When I arrived at my destination, the U-Haul attendant there was in absolute disbelief - he said my ball was barely screwed in and the only thing keeping the trailer attached was a small paper-clip–sized pin. He told me it was a miracle that we even made it a mile, let alone over 21 hours on the highway. I’m extremely grateful nothing catastrophic happened, but this was a major safety failure that could have easily caused a serious accident. I hope U-Haul takes this seriously and ensures better training and inspection standards for employees handling trailer hookups.

Rating:

5.0

Stellar service. Love this location, great staff. All super knowledgeable and every single time they go out of their way to accommodate me.

Rating:

5.0

great staff and experience

Rating:

5.0

Everything was perfect! Easy, flexible with our adding a day. The truck was tagged—must have been at the lot before pickup. Graffiti is everywhere 🥺

Rating:

5.0

Friendly staff

Rating:

4.0

Staff got my hitch installed quickly. Also got the trailer hooked up and working.

Rating:

5.0

Staff were very friendly and it's a very convenient location right off the freeway, easy in and out!

Rating:

2.0

Include rented moving supplies such as moving blankets, or provide a full refund if you don’t.

Rating:

5.0

All the people who work there are very kind. Thank you, I recommend it 100%.

Rating:

3.0

Inside of vehicle not great. Cupholders were dirty. Sealing along door frame coming apart. Vandalism on side of vehicle. Hard to adjust sideview mirrors. Check in process a headache. Sign saying stop here for check in and we'll be out. Waited 10+ minutes with no one. Then I had to find and employee who told me they just needed the key.

Rating:

2.0

The equipment was great and the rental process was good up until the end, but there was some kind of mistake with the gas situation where I was told to fill it back to full, but then when I did that it was 3-5X as much fuel as it should have been and the staff/company refused to address it.

Rating:

4.0

Thank you so much!

Rating:

5.0

Great customer service

Rating:

2.0

The guy who served me was using his cell phone and playing games while I was talking to him.

Rating:

1.0

Make sure the fluid levels are being maintained, my van had no windshield wiper. And never place EXTRA GASOLINE IN THEIR TANKS, BECAUSE THEY WILL NOT REIMBURSE YOU FOR IT.

Rating:

5.0

Tyler and Skye were very helpful with items we left behind.

Rating:

3.0

Cab was dirty -sticky, not wiped inside. Exterior had large graffiti on both sides - embarrassing to be using! There were scrapes and dings on sides. I took a video to cover my butt. The fan selector for the ac is broken so it only blows on the windshield. There is a rattle behind the driver’s seat that is nerve wracking and worrisome. Surprised that this truck would go out like that. Come on U-Haul. Cheap doesn’t have to be gross.

Rating:

5.0

Always professional service.

Rating:

4.0

The store had a lot to choose from, just the lot location was small and cramp for the amount of product available.

Rating:

5.0

Pickup was quick-- 10 minutes. GMC based truck (10 footer) ran well, easy to drive. Got about 15 miles per gallon driving the 70 MPH interstate through Wisconsin.

Rating:

5.0

I did have an engine light on when I picked up my truck. I had to come back the next day to have it reset.

Rating:

5.0

Great customer service

Rating:

5.0

Everyone that worked at the store was friendly and knowledgeable! Great experience

Rating:

1.0

My rental was supposed to be ready at 5 AM for me to pick up.. instead of parking my truck in a spot that couldn’t be blocked in, the staff pulled forward and a van pulled in behind it and blocked it in. I was unable to get my truck until 7 AM which caused me to have to reschedule? Movers costing me an extra hundred dollars for moving fees the staff there was not at all helpful or friendly. I was completely dissatisfied with the service there.

Rating:

3.0

I had to drive an hour out of my way to go to this location instead of the one I chose to reserve the trailer at. U-haul does a poor job letting customers know that the location could dramatically change. U-haul should move trailers to where they are needed versus making your customers adjust or they are SOL because you don’t tell them until it’s too late for the customer to make alternative plans. When I called to try to get a closer pickup as I had scheduled, the National u haul sent me to a local person who only answered with “hello”. I didn’t even know she was from u-haul I had to double check. She was rude, argumentative, and no help whatsoever.

Rating:

4.0

Parking lot is inconvenient to back out of, get into, and park. It is small, but conveniently located in the neighborhood. The truck I rented had an engine light on. The staff told me the sensors in the truck weren't working well. That made me a little nervous. The staff was friendly. Check-in and check-out was very easy.

Rating:

2.0

Broken glass in U-Haul and didnt get items rented

Rating:

4.0

There are so many objects in front of and on the customer counter it hides the employee from view. Customer's should be greeted when they walk in. Employees or 1 at counter should be visible and attentive to customer. I always feel like I am just someone walking by the business. Employees stay seated and continue talking to each other. Yesterday the young man that helped me actually turned to me and said hello, making eye contact. The other employee continued to talk to him, and lay back in chair without any effort to acknowledge a customer.

Rating:

5.0

Such an easy process and helpful staff there too! Thank you!

Rating:

5.0

The process was amazingly fast. I love the ability to check in on my phone it really sped things up for me. All the people in the store were also very helpful and friendly

Rating:

3.0

Was disappointed by surprise fees at the end - I went less than 5 miles total so should not have been charged much for fuel

Rating:

4.0

Provide a short list of filling stations closest to the U-Haul location to assist in planning how to refill rental vehicals upon return.

Rating:

2.0

Truck made grinding noise when driven. Also when trying to put gas in fuel spit out of gas tank and pump clicked off. After 20 min of trying at several pumps I gave up. I called 15 min before pickup to make sure location had appliance dolly and was told yes they did. I arrived and they did not have requires dolly. Location is filthy, guys sleeping in the back of trucks and staff appearance was very poor. Women that helped at pickup was very friendly and helpful.

Rating:

3.0

No parking on site for customers.

Rating:

1.0

I filled up the gas to match what I picked it up as. You guys are saying it was lightly below and are charging me $12 for what is likely $1 worth of gas. This was enough to push me to never use Uhaul again. The location is terrible and not safe, get lost losers.

Rating:

4.0

If someone reserves a dolly they should get one with out buying one

Rating:

5.0

Faster check-in

Rating:

3.0

I never did find the key drop box. I had to wait in a huge line and give it to the store clerk. Also, U-Haul charged me $470 more than necessary because of and erroneous odometer when I picked up the truck. I tried to change it in the app at the time and it said you aren’t allowed to. Then I called all her number and she said she would take care of it. Then when I dropped it off I STILL wasn’t taken care of! Thank god for the nice lady whom I called a second time who helped me and got rid of the erroneous charge. You guys need to fix that problem. Also, the phone camera doesn’t work well taking a picture of the odometer because everything flashes on the phone screen. So you might need to allow a video upload.

Rating:

2.0

Ensure all materials requested are there and accounted for. I was able to order a dolly online when booking, but when i showed up to the location the had none.

Rating:

5.0

I liked the customer service