Customer Reviews for U-Haul of Mountain View

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Mountain View

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Richard S. on

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emmanuel H. on

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Bruce K. on

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AGNES M. on

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Tom G. on

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Daniel B. on

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Walter W. on

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Line was VERY LONG... we waited over a half hour. Arrived at 8:45a.m. on Saturday. Did not anticipate this.

Eric M. on

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We were told to return it at night if possible but were not informed that there would be a $20 fee for doing so. We could have returned during working hours. Extremely unhappy about this

David T. on

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Jeffrey W. on

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Had to wait 1 hour and 20 minutes in line. Maybe just unlucky?

John G. on

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Helena C. on

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Frank Urick was fantastic! He made sure we had the right equipment. He had wonderful rapport with customers. It was a pleasure to rent from this location because he made everything so easy. We would be happy to rent from Frank again.

Zachary W. on

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Absurd wait time

Dennis V. on

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Reservation was for 6am. Store didn’t open until 7am

Deana Z. on

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The staff was great! Very nice, friendly, and helpful. They were understaffed today so it was a very long wait to get the truck. Otherwise people were great!

Jeni H. on

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easy, fast, awesome!

Paul H. on

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Sravan Kumar Red K. on

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I suggest to use digital meter for fuel check or charge customers appropriately

Ramona W. on

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Ryan T. on

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It showed up late which was an issue. You should inform people to have the box arrive a couple days early in case of delays. That way they can pay for an extra day on the rental of the box but all the stuff is there upon arrival.

Marc S. on

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The trailer I rented definitely had some miles on it. The hydraulic brake looked bad, it appeared to work so I guess that is not a problem.The staff was friendly and helpful.

Can G. on

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Gary M. on

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Marcelino D. on

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michael C. on

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More parking on site for personal car. Training for friendly customer service would be beneficial.

Craig F. on

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Thomas B. on

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Matheus S. on

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Linda P. on

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They were very busy, so using the app made al the difference.

Maria B. on

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Emily Z. on

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Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Thank you!