Customer Reviews for U-Haul of Mountain View

10,503 reviews

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice service excellent

Hermilo O. 
Rating:
5.0

Frank is a star. He deserves a raise.

todd S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
4.0

Customer did not leave a comment.

Omid A. 
Rating:
5.0

This is my favorite Uhaul center. The staff have been here for a long time and are great to deal with!

ALLAN B. 
Rating:
2.0

The person that check me in was very unfriendly and stern. I did not like his attitude at all. The Trailer was filthy, I had to clean off the license plate once I reach my home. The person that hooked me up was once again very unfriendly. I won't use this location again.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Lynne W. 
Rating:
5.0

Customer did not leave a comment.

Majid F. 
Rating:
5.0

The lady running the front desk was friendly and efficient.

Weldon M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

VISHWANATH S. 
Rating:
5.0

Great, fast service from Frank Urick!

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Damian S. 
Rating:
5.0

Pickup and drop off was quick and easy. Frank was friendly and provided exceptional customer service. Will definitely rent a truck from here again.

Ryan S. 
Rating:
5.0

very nice people!

AMNON L. 
Rating:
5.0

Customer did not leave a comment.

william K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

lyman H. 
Rating:
5.0

Customer did not leave a comment.

Marco G. 
Rating:
4.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Isuru W. 
Rating:
5.0

Customer did not leave a comment.

Rene O. 
Rating:
5.0

Customer did not leave a comment.

changjiang S. 
Rating:
5.0

Fill the gas tank and require customers to fill the tank. When I picked up the truck, the fuel gauge was on 5/8ths. It's very difficult to fill a tank to 5/8ths full. I drove the truck 30 miles so I estimated a gallon of gas. After I returned the truck and checked the bill, I was charged for 4 more gallons of gas. This is not a great system.

Trina W. 
Rating:
1.0

I was double charged. The employees told me to return it before they opened the next day and I wouldn't be charged for two days.

Russell S. 
Rating:
1.0

Work in customer service.

octavio B. 
Rating:
5.0

Customer did not leave a comment.

JohnieMoton K. 
Rating:
3.0

I wasted a lot of my time when I was given and assigned wrong keys. I was given keys of another truck and assigned another as a result odometer and fuel reading were different and not changing and I wasted a lot of time in confusion.

Rishabh A. 
Rating:
5.0

Frank at U Haul was very nice to interact with, even though it was the end of the day. My regards to him for making this a great experience!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
1.0

Again ask for trailer that will move a car that doesn't run but with some help from 4 local workers in area we made it work

Eddie M. 
Rating:
1.0

One way available? Not mentioned. Return very difficult due to not one way! Got different answers for service!

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Hanqing Z. 
Rating:
4.0

Customer did not leave a comment.

Gerald K. 
Rating:
3.0

The staff could be more friendly and customer service oriented.

Simon H. 
Rating:
5.0

Customer did not leave a comment.

Boon S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

Very slow and unprofessional

Guoqiang R. 
Rating:
3.0

Lady behind the counter was sweet. The owner made me feel like he is doing us a favor by letting us borrow his truck.

vikra R. 
Rating:
5.0

Vehicle was super clean and in perfect condition.

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

Rogelio C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
4.0

I rented a 5x 8 trailer, did not receive an email Day before pickup date, was told to go to San Francisco to pick it up, then received call early next morning telling me the 5x8 was not available, I had to accept a smaller trailer, big disappointment

Debbie F. 
Rating:
4.0

Customer did not leave a comment.

juan S. 
Rating:
5.0

Customer did not leave a comment.

Mario J. 
Rating:
4.0

Helpful and friendly staff.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Overall a great rental experience. Courteous, helpful staff. Frank was great on the return!

Michael M. 
Rating:
3.0

The Trailer may have blown a fuse in my car. How can I know if it really was your trailer that blew the fuse?

RAMON L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Frank was awesome!!! He helped us tremendously and made the process so much easier. Would definitely go back and recommend to others.

Jose C. 
Rating:
4.0

Customer did not leave a comment.

catherine J. 
Rating:
3.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Quick and easy return

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Everyone was helpful and enough employees to make the line go fast!

eric F. 
Rating:
2.0

Customer assistance were slow and communication not great. They didn't clearly tell me I had to return before 11am, and said I can return in the other location (SF) until 5pm so I got charged another extra 24 h. This was not clearly stated to me.

Pedro L. 
Rating:
5.0

Customer did not leave a comment.

Jayant K T. 
Rating:
5.0

Associate at the Mountain View location on el Camino was super nice. He helped us out quite a lot. We had a nice conversation at 7 am moved all day and returned to see him closing down at 7:00 pm. 12 hour day! And was still friendly! Pretty easy to get checked in an out of the location. The mobile return process worked better than expected. The gas tank is massive so look out for that when trying to target the 3/4 tank return.

Zane L. 
Rating:
5.0

Customer did not leave a comment.

sudhakar M. 
Rating:
5.0

Customer did not leave a comment.

Corey V. 
Rating:
4.0

The fellow who checked me in was great! You need more people like him! In his 60s, balding, white beard. Very kind and professional.

Allan B. 
Rating:
5.0

Great service. Great team.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

The online (APP) check-out of the van didn't work. The information was there (in the APP) but it asked for a QR code but I did not know from where. I went into the store and was taken care of very quickly. I just think the APP should have worked. Maybe not for this location.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Cray F. 
Rating:
4.0

Tire had slow leak and was low on air pressure

Randy N. 
Rating:
4.0

Customer did not leave a comment.

Jialiang W. 
Rating:
4.0

Customer did not leave a comment.

Rod O. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE W. 
Rating:
5.0

Customer did not leave a comment.

Makie M. 
Rating:
3.0

my trailer hitch was missing the pin which costs $14. when i went back to let them know- they only gave me a $4 credit.

shelley D. 
Rating:
5.0

I was very satisfied with my new hitch and the service I received from U-Haul.

Carroll S. 
Rating:
5.0

Good prompt service from the technician what's her name :)

James B. 
Rating:
2.0

Maybe offer customers trucks that are in better condition and actually have gas in them. USB panel ondash was broken so you had to reach under the dash and push the USB holder part back in so you could plug in your USB connector. Truck came with barely any gas and I had to hit a gas station within putting the first 10 miles on the vehicle. After getting to my destination the check engine/emissions light came on in the trucks dash read out. I had to feather the throttle for the remaining time using the truck as it seems the transmission wasn't grabbing gears very well and that was with an empty cargo area in the back.

Richard B. 
Rating:
5.0

Excellent person to help with moving

Sumit K. 
Rating:
3.0

The appointment process for hitch installation is painful. Uhaul support number has less clue on booking the hitch installation appointment. Each uhaul center is a franchise and support number has limited access to the center's booking details. Some centers have hitch components and some centers don't have. I have to literally walk into multiple uhaul store to get the component. Lot of room for improvement. But customers have less choice for hitch installation. Hence uhaul rules. Uhaul is yet to get a good competitor in this field.

Chinthu K. 
Rating:
5.0

Customer did not leave a comment.

Dmitry N. 
Rating:
4.0

The guy that hooked up the trailer was quick and friendly. Good experience.

Adam B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Friendly and very helpful staff that helps with need

Suli H. 
Rating:
2.0

Please teach basics of customer service to your staff.

Soujanya B. 
Rating:
5.0

The dropping off the U-haul truck was easy and convenient. We were so satisfied with the U-haul services, so we filled a few extra gallons of gasoline (quarter tank) when we returned the U-haul truck. We will be happy to use the services again in the future. May God bless you and your team!

Achankunju P. 
Rating:
5.0

Customer did not leave a comment.

dorothy R. 
Rating:
5.0

Customer did not leave a comment.

cindy V. 
Rating:
5.0

Customer did not leave a comment.

Dumisile M. 
Rating:
5.0

Good experience.

John W. 
Rating:
4.0

Customer did not leave a comment.

Jacques I. 
Rating:
5.0

Customer did not leave a comment.

Roberta V. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
2.0

People that work there, dont know how to talk to customers. Especially the guy that help with the drop off.

Luizgustavo M. 
Rating:
5.0

Customer did not leave a comment.

dervis Y. 
Rating:
5.0

Frank is always helpful and friendly... "Thanks Frank!" at Mountain View

PETER C. 
Rating:
5.0

Customer did not leave a comment.

Nurbek B. 
Rating:
5.0

Customer did not leave a comment.

Igor R. 
Rating:
5.0

Just have somebody in the Front office

rene C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Thank you!

Emily Z.  |  Overall Experience 
No reviews have been submitted for this location.

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