After confirming our pickup and drop off location one month in advance, we were told 5 days before our move that we might need to drive up to 200 miles to pick up our truck and we would be charged much more than we were originally told. Since we confirmed our reservation a month in advance and we were only moving 50 miles away, this was unacceptable, but it was fixed (our pick-up/drop-off location was changed from redwood city to mountain view). Upon pick up, the women in the store was incredibly rude. She talked over us, completely ignored questions, did not clarify what she was saying and had a terrible attitude (at one point, when we asked for clarification on the price she said "That's what I just said"). I've worked in customer service and I'm honestly appalled at our experience. Lastly, the furniture pads had a lot of dust, grass and debris which was frustrating because it flew everywhere. Additionally, when we reserved via phone we were originally going to be charged $10 for the 2 dozen pads, but ultimately we were charged $20 and its not clear why. We tried to ask, but of course she completely ignored the question. We've used uhaul in the past and we'd like to use it again in the future, but this experience was awful. Please communicate with the staff at that location that their behavior was completely unacceptable. I'm honestly horrified that an employee that behaves that way is still there. (We visited the store on November 28th, 2020 at 8am)
Moving Truck Rental in Mountain View, CA at U-Haul of Mountain View
Moving to or from Mountain View, CA 94040? Get FREE truck rental rate quotes at U-Haul of Mountain View.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Mountain View
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mountain View, CA.
Cargo vans and pickup truck rentals in Mountain View, CA
U-Haul cargo van rentals and pickup trucks in Mountain View, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mountain View, CA 94040. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The staff was very unfriendly and not helpful. This is the fourth time in the last month I have rented and each from different locations. This location was clean, organized with good equipment but the employees were all not pleasant to talk to and were not helpful.
Requiring the use of smartphones to rent a vehicle makes things very difficult for people who are not adept with the use of such technology.
Have the gas tank filled in order to make the refilling easier for the customer. Not having a full tank of gas makes the refilling to the exact level a problem and is poor customer service.
Store is always severely understaffed, wait times are long, and some staffers are extremely rude.
Frank is highly competent, very helpful and it was a pleasure to meet him. Thank you very much!
The outside of the vehicle was not so cleaned.
The staff is so rude, condescending, and un responsive, it is incredible. For every customer you MAY get, I guarantee you there are three who are turned away and will never come back. Think about the revenue you are NOT making because of poor customer service. Nice business plan.
I always use the U-Haul service in Mountain View. Excellent customer service.
The entire process was efficient and easy.
The staff at this location is excellent, always a positive experience!
The uhaul representative, Santos, was extremely polite and efficient. I highly recommend him!
Nothing but excellent service!
In-person experience was miserable, especially the return. Not pleased with how unprofessional and uncoordinated the staff were. Check-out is also far too slow. I had a charge added to my order that wasn't there before! Buyer beware!
Staff is rude, truck I reserved originally I was told I had to go 3+ hours away to get it, I offered to do a round trip and was told I had to pay for miles, the entire thing was ridiculous. I ended up trying to do an intown rental and scrambling and was basically made to feel like I was incompetent for waiting until the last minute when my original reservation was made well in advance.
I found it really hard to believe that the specific trailer I was looking for wasn't available on the day of my rental. I wanted an enclosed trailer but had to get an open one because you guys didn't have any in my entire area! Get more equipment is my suggestion. I should've gotten a discount because ya'll didn't have what I was looking for!
I could not check in by my phone -- I was disappointed in that. Please check it more thoroughly. Frank is very good. The 10' GM truck: was very difficult to wiggle the steering wheel so that I could start the ignition. Overall, I thought the quality was embarrassing for an American brand. Not too hard to drive. The trucks could smell better -- always smell like someone smoking flavored cigarettes drove it before me. Need more room between the truck return and the next building.
My experience with Uhaul was entirely positive. The workers there were efficient, professional and knowledgeable. Check out of the trailer was smooth and quick. Was a few hours late to return the trailer but there was an employee there to assist me after hours(thanks Frank). I WILL definitely be back for my moving needs and will highly recommend U haul to my friends and relatives.
Thank you - very efficient and helpful service, friendly team for both pickup and return.
On initial inspection the cab looked to be clean, but during the course of the trip I found an old mask, hairband and garbage that was not ours. During a pandemic it's concerning that the cab was not cleaned better.
The overall renting process is smooth.
Gas is not full filled when I get the truck. And only one associate is there when I return the truck. The check in process is unclear to me. Should I check in all in the app, or should I go to the counter? And the staff there told me no onsite parking, actually there are much space there, but I am not allowed to park there
You know when there is a trolly sitting in an empty truck, its kinda moves around and guess makes a sound that can be defeaning
I was charged for fuel even thought I returned it at the same level. I had to call UHaul to contest this charge and even had to send a photo I took at the end of the rental to verify the fuel level. I am lucky I took that photo before exiting the truck.
Better app that works on Android