Customer Reviews for U-Haul of Mountain View

Rating:

2.0

Furniture dollies were out of stock despite my reservation so I wasn't able to use them to move. Inside of truck bed was dirty with grass and leaves.

Rating:

5.0

Your online resie process is an irritating endurance challenge at best. It really really sucks that I have to answer an unbelievable amount of upselling questions to simply be rewarded with even more upselling questions just to rent a freaking van for 5 hours of local use. Great company great personnel horrible resie process. I can only imagine a marketing department that spends there day excited about the upsell numbers while trying to add more opportunities to irritate me with even more offerings. Maybe a back rub or a manicure;) its truly embarrassing guys.

Rating:

5.0

great staff great trucks, can you get electric trucks soon?

Rating:

5.0

Convenient location and good people.

Rating:

4.0

Just a minor nit-pick: adjust the van's clock for daylight saving time.

Rating:

5.0

The Mtn View staff is great! Im a pretty regular customer and they take good care of me. They are the ONLY reason I stick w UHaul. I got two separate (inaccurate) alerts on this last rental saying it had been cancelled, which cost me a half hour on the phone to confim. Your published truck dimensions are inaccurate which caused me huge problems recently (I called about this and never got the promised return call). A reservation in Santa Barbara was moved to a difficult location on zero notice a few months ago

Rating:

5.0

All good

Rating:

5.0

The guy who works here today was pretty nice and helpful

Rating:

5.0

I immediately got a low tire pressure warning. It was easy for me to stop at a gas station to fix, but it might have been an issue otherwise.

Rating:

3.0

Vehicle pickup procedure is terrible. Making the customer waste time in taking pictures, with an absurdly clunky web site which does not even allow us to do that. In particular, the web page refuses to accept pictures in the middle of documenting the condition of the truck - which completely defeats the purpose. In particular also, the vehicle at that point is tightly packed with other vehicles - making it impossible to document the condition in just a few pics. That's just stupid.

Rating:

5.0

No problems.

Rating:

5.0

Do you offer a Veterans discount?

Rating:

4.0

Get a good rate on app not in store

Rating:

5.0

Good honest friendly people working hard, make it as easy as possible.

Rating:

5.0

Keep up the good work and make the customer feel happy

Rating:

5.0

All I have to say, Fabian is a exelent person very professional and efficient the best customer service I definitely highly recommend

Rating:

5.0

The uhaul app had some issues when taking photos on my iPhone. I tried several times to take each type and they didn’t seem to upload. I ended up having to take my own just in case and mark “skip photo” to get through checkout.

Rating:

5.0

Everything went great The representative Was extremely helpful and polite ☆☆☆☆☆

Rating:

5.0

Using the app for pickup was very frustrating! The app was slow and glitchy... had to take selfie several times as app kept saying the photo was not adequate. I finally just proceeded and it worked anyway. Then photos of vehicle weren't uploading despite multiple attempts. I finally just got on the phone to ask if I could leave with vehicle and I was told it was already cleared to me and I could go. Additionally... when vans/trucks are all parked next to each other it's impossible to take good photos of the sides (and roof!). Perhaps photos are only necessary if I actually spot any damage??

Rating:

1.0

The customer service team when the process started was good with the service, however when I went to pick up the van the GM was awful. As I was outside he sat there and smoked a cigarette while I took photographs of the worst van on the property. I went in side when I’m “photographing session timed out” and told him I needed help. He said all the vans are like that go find one that you like and then you can leave. Horrible experience

Rating:

5.0

All good

Rating:

3.0

We tried both 4x9 open utility trailers at the Mountain View site and both had broken towing connector wiring. The pin and wires were cut or broken. This should be a simple repair and equipment should not be down. I had to take the larger 5x9 trailer. U-haul equipment is old and not well maintained. Same story the past 20 years.

Rating:

4.0

That was great expriance for first time

Rating:

5.0

Sane as my experience great customer service

Rating:

5.0

I walked in and two workers were at the desk. They both must’ve not noticed my presence so I yelled to scare them haha. Anyway, location is clean and so good. I forgot who was helping me but he was very polite and clear and made sure everything as good and got me going and same when I got back but with another worker. I really appreciate all this location has done for me.

Rating:

5.0

Back door was not aligned. It was very difficult to force open or force closed. The brakes felt dangerously mushy.

Rating:

1.0

I don’t have 4 pin connector for trailer

Rating:

5.0

The truck was well maintained and comfortable to drive. The only thing I would like to see is when you rent a truck someone would explain all the functions of the truck.

Rating:

5.0

Easy checkout and checking back in. Great supply of boxes and packing materials.

Rating:

3.0

The agent allowed me to select the van I wanted (a Ford) instead of forcing me to accept whatever van came next in sequence – I feel very happy about that. In the past. other agents had forced me to accept the van that was “next”. My van was positioned front-and-center on the lot, but it was dusty with bugs smashed on the windshield. I went to a carwash to clean it. The sticker on the driver’s side door-well recommended 52 PSI in front tires and 75 PSI in rear tires (cold pressure). The fronts were 53 and 49 by my pressure gauge and also by the dashboard readout, but both rear tires showed only 65. I went to a gas station and added 10 pounds PSI to each rear tire to make 75. Better if U-haul already established the correct PSI instead of 10 pounds low. Other than that, everything was good. No wonder, because it was a brand-new van with only 1000 miles and new-car-smell. After my camping trip, I cleaned it using a broom in the cargo area and wet-wipes and a whisk-broom in the cab, so it was perfect. The agent was happy he didn’t have to clean it.

Rating:

2.0

Poor customer service—including the general manager, who didn’t bother to smile or greet customers. The truck was dirty and smelled bad. I rented a dolly, but it wasn’t inside the truck, so I had to return to the location to pick it up. Fortunately, the employee who helped me waived part of the mileage cost to make up for the mistake.

Rating:

5.0

Good location

Rating:

4.0

My time waiting in line was longer than I expected

Rating:

4.0

location was busy on a Sunday morning, so pick up was a little slow.

Rating:

1.0

They gave me the car, that mileage was 90 miles more then in records and I didn't notice that. So when I came back they didn't say anything to me, just charged me for 99 miles for less than 2 hours on 26' van. Instead of 9 miles. So I had to come back another day and they said that everything is correct and before taking a car I had to check mileage. That's true, but there were a lot of 888 and 999 mixed digits, so it looked like everything was correct. So I spent more than 30 minutes trying to explain them that I have witnesses and I drove 9 miles only. They said that they also have witness and it's mileage on the screen. Then I found a picture that I made in the middle of my trip because of the engine check alarm was on. And they decided to check the mileage history after that. They found a mistake and reimbursed me about $110. I spent about 50 minutes there instead of 5 if they would check it when I came. Very disappointed experience!

Rating:

5.0

You were so friendly and helpful.🤗

Rating:

2.0

Van was dirty and warning for the tire was on

Rating:

5.0

Excellent as always!

Rating:

5.0

Making q reservation at the site was very easy and efficient, vehicle operated fine and was clean and turn in was also easy and efficient.

Rating:

3.0

Gas tank was not full, despite being noted as such on the contract. A minor difference, but if every customer loses in this way, it adds up.

Rating:

5.0

Love the little drive up drop off area this location has. The staff came right up to us and had us out within 5-10 minutes.

Rating:

5.0

Consisting the problems with the truck and the lack of warning for the double charges, I feel that I would be offered some level of refund/ credit. Without this, I will not rent from you again next year.

Rating:

3.0

I paid for straps in advance, MT View did not give them to me

Rating:

3.0

The location was easy to access and the staff were really friendly but the bathroom was disgusting. After a long drive in our u-haul I had no choice but to use it but it was probably one of the worst bathrooms I’ve ever been in.

Rating:

5.0

Great place

Rating:

5.0

All good as always, best team in town and this should be a training location for others. Other locations (Sunnyvale,Santa Clara) lack of talent and friendly staff and when it comes to business this is a key to retain a customer, Thank you santos and team.

Rating:

5.0

Very speedy check-in and check-out. Equipment was ready to go and well-kept.

Rating:

5.0

Thank you for your excellent service, friendly, professional, and knowledgeable staff.

Rating:

2.0

Very rude male staff member who helped me out.

Rating:

4.0

Thanks for the quick and friendly service!

Rating:

5.0

Best location in the Bay Area, Santos is doing a good job with the entire team.

Rating:

4.0

The ac of my rental wasn't working and it was too damn hot today.

Rating:

5.0

Keep the friendly and prompt service, easy after hours drop off. Really seamless experience for me today.

Rating:

5.0

Thank you very much

Rating:

5.0

Yes, I would like to compliment your General Manager Santos Mendoza on helping rent my trailer to and from San Jose to Redding, Ca. It was a very hard move for me, and he made me feel great and that you'll get through this move and love where you are living. Thanks again Santos and keep that great smile on your face.