Customer Reviews for U-Haul of Mountain View

9,833 reviews

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The ap bombed.

DOUGLAS W. 
Rating:
5.0

...they made it so fricken easy to rent a box truck, I felt like I should've waited around more, for something important to happen!! Thank you U-Haul!!...

FRANK S. 
Rating:
3.0

Explain your billing more clearly--the invoice is confusing and I will now have to visit your offices (vs. waiting 20-25 minutes on the phone to reach a representative).

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Melody C. 
Rating:
1.0

You were late to deliver my vehicle. You were late to check-in my vehicle. You charged me for two days -- when I had the vehicle for <18 hours. And the "time overage" was because you were late in giving me the truck. Plus the vehicle was in bad shape.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Sheryl T. 
Rating:
1.0

Truck was so dirty like newer wash out. Air conditioner doesn't work. For 40 miles trip I put 10 gallons of gas which is not normal.

VLADIMIR L. 
Rating:
1.0

Terrible service. Rescheduled my appointment without asking. When I got there at the appointment time, I was told mechanist would be there to install the hitch until 1hrs later. I have to take Lyft to work. Can I get the Lyft refund from Uhaul?

SAI MAN L. 
Rating:
4.0

The gentelman who helped me get checked in (I can't remember his name but he was older, white, balding with glasses ) etc was very helpful esp when I checked out and was overcharged for gasoline. He walked through the process over again and was able to take care of the overcharge. He really knows the whole process over there! Thank you sir! Thanks U-Haul!

RICHARD R. 
Rating:
3.0

The truck was really dirty. However checkout was quick, and the truck ran fine.

ELIZABETH F. 
Rating:
3.0

Ensure the employee handing over the keys and checking in the customer does not get the days wrong.

Gina Theresa C. 
Rating:
5.0

Everything was seamless

GRACE H. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

REI O. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Andres E. 
Rating:
5.0

Customer did not leave a comment.

GANESH A. 
Rating:
1.0

When I first arrived a new clerk had already checked my reserved truck out for a local move and the renters were almost able to leave with the truck, which apparently was the only roadworthy truck to get me from California to Oregon through the mountains. The truck was very clean. The check engine light came on within 15 miles of leaving the store and when I returned the clerk wasn't helpful at all. He told me to call roadside assistance and wouldn't even help me look for another truck in the area. I was parked in the equipment return area and nobody else was behind me. As I waited on the phone the same clerk came out and made me move the truck. This guy made a terrible day even worse.

CRAIG S. 
Rating:
3.0

truck has dangerous handling on bumps. check the suspension/drivetrain/steering!

andrew Y. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

XIAOXIAO G. 
Rating:
5.0

Customer did not leave a comment.

Reid M. 
Rating:
5.0

Dropped off after hours and flowed online steps for drop off.

Asaba M. 
Rating:
4.0

Customer did not leave a comment.

Abdul H. 
Rating:
5.0

No negative feedback. I picked up my moving supplies and van in little wait time. I was able to do a pre check in online that streamlined the process. The pre inspection was sent by a text and I was able to complete on my own without someone looking over my shoulder. When I was done a gentleman directed me to the equipment drop off and I was was asked if I wanted a email or actual receipt. I decided on an email and that was it. I was shocked at how put together the entire process was. Great customer service.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

SPENCER H. 
Rating:
4.0

Customer did not leave a comment.

IBRAHIM A. 
Rating:
4.0

The staff that processed my reservation were polite and helpful. The staff that helped with the coupling and uncoupling of the trailer were very polite and prompt.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES W. 
Rating:
1.0

Truck was filthy out side and smelled really bad on the inside. I asked for help with something and the lady was just rude and did not care to help at all

Michael F. 
Rating:
5.0

Customer did not leave a comment.

YUNHE Z. 
Rating:
5.0

I liked the young lady who helped me. Unfortunately I don't know her name.

MORRIS B. 
Rating:
2.0

Waited about 20 minutes for staff to check me in they had other things to do seem to be extremely under staff with only one person working the front counter. The back of the truck had broken glass in it I cleaned out myself I left the truck cleaner than I got it the entire truck at a layer of dirt on it.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

n/a everything goes good!

Sambeau Y. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Very fast check-out and check-in. Great team!

SERGEI C. 
Rating:
2.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Everyone was super friendly at the Mountain View location, which was amazing because they were very very busy! Frank and Sean in particular really took the time to answer my questions. I owed exactly what I expected. Cargo van had only 5500 miles on it and was perfect for my needs. I've rented there before and will again. Good folks. Good company. Thanks.

KRISTIAN M. 
Rating:
3.0

The app-based checkin failed and it was an interminable wait to get my truck. I went through the required inspections to discover mileage was wrong and had to return to the office again. I had been given the wrong truck. In the end, it took 35 min to pick up a vehicle, making me late for my helpers. However, the truck ran fine. I appreciated the after hours drop off. There is also good availability at this location.

HILARY B. 
Rating:
5.0

Smooth, efficient pickup. Minimal wait, truck was ready to go.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN P. 
Rating:
1.0

Charge your customers the correct amount and respond to them when they contact you about being over charged

william B. 
Rating:
2.0

Customer did not leave a comment.

TARZINE J. 
Rating:
1.0

very, very rude employees, ask for help and they just bitch back at you. Especially the lady on 9/1/21 at 8am Truck was filthy, could barley see out the windshield with out running the wipers to clean it, thank god it has washer fluid

Michael F. 
Rating:
4.0

original pick up was scheduled to be picked up on Laurelwood Rd. since the person using the truck before me did not return it to that location, I had to pay for a uber ride to this new location. the location had trucks on the lot I could have used but the guy at the front desk was a complete ass. very unprofessional. exact words out of his mouth; "man that sucks for you". next time i will rent with Penske or Enterprise. never will I use U-Haul again. this particular location was fine.

Correy G. 
Rating:
5.0

Customer did not leave a comment.

Jose Z. 
Rating:
3.0

Did not have some supplies that the smaller store had and this had 2 people working but 1 seemed to be new and was always needing help. They were very busy

JANET K. 
Rating:
1.0

I got the receipt 30 days after I returned the truck. Bad customer service 😑

ANGELA M. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
1.0

Reserved a 20' truck weeks in advance and it was unavailable. Only the 26' was had it was too large to what were were moving, our move ended up taking an extra day. Additionally, the erroneously thought we took the 26' truck do they had to fix their records and billing afterwards. Almost a total failure and a total waste of out time. As if moving with a baby wasn't hard enough.

Wilhelm H. 
Rating:
4.0

There were staff on site, but too few to keep up with the demand. After waiting at the counter for a bit, I used the online pickup process and went out to find my truck ready (this was great!) but noticed that it only contained a utility dolly, not the appliance dolly that I requested. I went looking for help and didn't find any, but did see where the appliance dollies were stacked, so I helped myself and swapped the dollies and went on my way. Returning the truck was a bit confusing because the site was again understaffed, but the guy who helped me was great and took care of everything. We just need more of him!

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Einstein N. 
Rating:
4.0

I had very professional and courteous customer service. Since this was my first time renting a truck, I wish someone would have told me how to secure the dolly inside the truck so that it wasn't moving all over and making loud noises when I picked the truck up and drove home. Thank you, Kim

KIMBERLY P. 
Rating:
5.0

Trailer had small amount of debris in it

JEFFREY G. 
Rating:
5.0

Your online set up is a pain in the ass. It's good, but it ain't all that.

PIERRE B. 
Rating:
5.0

Customer did not leave a comment.

Erich S. 
Rating:
5.0

Thank very much

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

SHUANG H. 
Rating:
5.0

Great staff, friendly and helpful.

ANDREW D. 
Rating:
1.0

Overworked staff, long waits at check-out and return times and overcharges.

Nirvair B. 
Rating:
3.0

Customer did not leave a comment.

Phi H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
4.0

For the amount of business going on when I arrived, I felt there was not enough personnel to accommodate the amount of business. Hire more people, otherwise the one technician was very helpful.

Stan C. 
Rating:
2.0

There didn't seem to be enough staff. The staff person did a good job when he got to me, but it took longer than I expected. Also, on check-out, the staff person seemed busy and stressed. The truck was wonderful and perfect. Thank you.

CHRISTY H. 
Rating:
5.0

Customer did not leave a comment.

michael V. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Online experience. Scanning of back side of driver's license is buggy. Tried a few times without success

Rajan A. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA K. 
Rating:
1.0

Customer did not leave a comment.

Pei H. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The stuff in the Mountain View office is very friendly, professional and really make this location so popular. I can only complain about the UHaul Android application which I tried to use twice to return the truck and in both cases the application stuck at the "upload photo" phase. What's the point of asking customers to use the app if it doesn't work? It could be a big help to the office team but it only adds more work for them.

Igor P. 
Rating:
5.0

Customer did not leave a comment.

Hilary B. 
Rating:
5.0

Customer did not leave a comment.

ROHIT U. 
Rating:
5.0

Second time I rented a truck in 2 weeks. Staff was helpful, courteous and very professional. I'll rent from this location again. Great staff!

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

ARTURO N. 
Rating:
4.0

Customer did not leave a comment.

AMIR C. 
Rating:
2.0

The team at the store is overwhelmed. They need help. It's way too big for only 3 workers. Also the roadside service is terrible. I received two verification codes and was on the phone for an hour and nothing. One of the worst customer service I have been apart of

ROBERT F. 
Rating:
2.0

Deceptive Pricing

john D. 
Rating:
1.0

Customer did not leave a comment.

RUDSON V. 
Rating:
1.0

Long line to recieve equipment. Frank did not want to listen to U-Haul call center's recommendation nor adjustment for returning time. Customer has to spent extra time dealing with problems. Computer seized up and there are at least one hour delay. He still charged us one extra day regardless. There is no customer care nor understaning. We will not rent from UHaul if we can.

LINGRU K. 
Rating:
5.0

Your online checkin and checkout of the vehicle is awesome and simplified the whole process. Very well done

Aimen Z. 
Rating:
4.0

The vehicle was clean, however, both driver/passenger seats were covered in pet hair, which I know is hard to get off but, it would have been tough on someone who has pet hair or pet dander allergies.

Eugenio B. 
Rating:
4.0

The truck seemed to be running ok but it made lots of noises (apart from the cargo part of the truck).

Melody C. 
Rating:
3.0

The location seemed understaffed

ASHTON M. 
Rating:
3.0

Short staffed. Wait was a little long. Staff that was present were competent and efficient. Also not enough parking in the lot and had to use street parking a few blocks away which was a little bit of a haasle. Overall a good experience and would rent again.

Oliver Z. 
Rating:
5.0

I haven't moved or rented a U-Haul truck in ages. It was a great experience, especially since I'm moving from the house my family has owned for 60 years. I'll go back to this location regardless of where I live. Great employee. Don't lose him.

ANDREW D. 
Rating:
5.0

I'm a truck driver and will say that the truck ran well and was well maintained. The truck met my expectations.

LEONARD S. 
Rating:
1.0

Hi, There is a lot of work to be done. On the day of the move, Uhaul couldn't find our pods because the person was not there. It's my understanding this happened to four other families on the same day. That's a single point of failure. First, your systems were most likely overwhelmed. Our move was to Austin. This is where things broke done. - UI horrible. App doesn't show full order details such as payment info, so need to sign into the web portal. Web portal slow and glitchy on iOS platform. Are you using CDN? Seems like you're built on older technology stacks that are patched together without using 3rd party services. - pods not tracked in real time. - impossible to reach local U-Haul centers who are the only ones who can act or know current situation. In my case it was only one person. Talk about bottle necks. Negative feedback loops as then more people have to call in. Personal experience. Average calls to answer 20-40 minutes til answer, including dropped calls. Central hotline could pass on notes but that's it. No follow up. - no ownership of problem. Process disjointed. - 3rd party vendors - creating more points of failure. Reps required me to do all communication. No accountability, much in the same way franchise models do the same. - staff overwhelmed, unfriendly, and plainly gave wrong answers. It's my understanding also turnover is high. It wouldn't surprise me. You put them in a position where it would be difficult to succeed. - logistics issues - too many pods in location caused the issues so staff couldn't track. Recommended that my movers start a competing service that starts with your most profitable moving hub and build it on solutions that scale, much in the same way sw airlines got it start.

Jim K. 
Rating:
3.0

The guy that waited on me was very nice and very patient.

ANNETTE F. 
Rating:
1.0

hitch was arrived 1 month later; I had to come to the site for 5 times to check on availability; the customer service is terrible, and telling me lies every time, and super unfriendly as if I did sth wrong to them and they are strongly understaffed, kept customers waiting. terrible experience.

Lin D. 
Rating:
5.0

Customer did not leave a comment.

THALIA Z. 
Rating:
2.0

Poor billing and delivery not on time

GREGORY B. 
Rating:
4.0

Have a clearer indication of the key drop-off location!

YUCONGCOLIN L. 
Rating:
3.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

Keep it up the good service

Jonathan F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top