Customer Reviews for U-Haul of North Miami Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of North Miami Beach

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Guy B. on

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Customer did not leave a comment.

Barbara R. on

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Employees are great! The truck has some mechanic issues but I let the employee know about the issue. Amanda was excellent! And in gral all the team!

Fernando R. on

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Fiorella B. on

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Oguz B. on

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Rainer E. on

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Martha M. on

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bruce K. on

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BERNADETTE D. on

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Give the dull free to lift the things.

Ronald R. on

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Took a long time to complete rental process, blankets forgotten by staff, had to return2 minutes later, upon return fees were unpleasantly higher than anticipated

Andrew M. on

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Keep up the Good Work!!!!

Jose C. on

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Good

Eduardo S. on

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The truck had a lick at the roof and damaged some furniture.

DAYSI S. on

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All the staff members were very unprofessional! The only people that were very responsive were all the guys that worked getting the equipment back. Besides that this was a horrible experience everyone making reservations seemed like they did not know what they were doing!

Mayra C. on

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Thank you credit card got charged 4 times for different amounts, that fraud

albert T. on

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Customer did not leave a comment.

Wilson G. on

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Great service.

Abraham M. on

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Was disappointed that I ended up paying $38. Was way what I thought I had to rent it for

Kerland T. on

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I’ve visit this location several times in the past & the customer service now is horrible.

Stas J. on

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Arnaldo R. on

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Good service and professional people

Javier D. on

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Super friendly personnel. I rented two vehicles in two straight days from the same locations. Thanks!

MAURICIO A. on

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I was charge an extra day for 2 hours.

MIRNA H. on

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The staff was professional and understood our reservation was placed system had canceled, yet they were able to call and reinstate our reservation Outstanding customer service, Great team effort we were impressed by the way the Team worked all around it. A smile from everyone.

Maycol M. on

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I was charged for furniture pads that I didn’t even ask for or need. Just added to my invoice without letting me know. Even if just 5 dollars I still need to be charge for what used fairly

Tremblay S. on

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Joseph G. on

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The staff there was exceptional from check in to check out.

luis S. on

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Para mi opi3todo esta muy bien.....

Lisa E. on

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Jean P. on

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Violet A. on

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Rodelyne E. on

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This location is un organized, they over charged me. I went less then 11 miles. I returned the truck in perfect condition. They charged me.an Extra $12 for 3 gallon of gas that I didn’t even use.

JOSUE A. on

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Kevin H. on

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Gilles M. on

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I had mentioned to the staff member i was in a rush and her response was, " what's wrong with people", "don't bring your negativity here" . I had the worst and last experience with this company that over hires staff to stand around and give their paying customers attitude. Im actually in the moving process and was planning on renting a truck there but after this i will never do any business with uhual going forward. I will make sure i share my experience with friends and peers.

Nicole P. on

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If I had more time, I would have used any other company. The first time I went to this location I was given a quite for a 15 ft truck for $99 and 30 miles. The associate was slow, and incompetent. I kept asking questions to verify the information she was giving me because it seemed like half the time she was making up answers. When pressed on one of her responses, she would ask a supervisor. I was told the price above for a 1day rental. I told her I needed to drive 210 miles and asked if there was a charge for those miles. She replied I can’t tell you how many miles are included until you actually rent the vehicle. She asked if I wanted to “pretend rent” and put all my information in to see how many miles I get. She took my DL and Cc information and told me it would be $99 and 267 miles would be included when I gave her the address I was going to in Sarasota from Miami. The paper quote she printed out said $99 and 30 miles included. When I asked if that was a mistake and why it didn’t say 267, she said “ignore what it says on the paper” and the price is correct. I made the reservation and asked is there a reservation number I needed? Her response was that I will get a call the day before from someone who would tell me exactly where to pick up the truck from and where to return it to, because she couldn’t provide that information. She gave me a phone number to call in case they didn’t call me by 4pm. I felt uneasy about the whole experience, so I called Uhaul customer service. The agent was courteous, but informed me I had no reservation under my name or phone number. (Had I not called, I would have had movers waiting on the day of the move, with no truck!). She arranged the reservation and the price was a mandatory 2 day rental charge for $400 even though I was only driving 200 miles and would return the same day. This is unethical. When I rent any other vehicle, I pay for the time I use it. So I was extremely unhappy that I was originally quoted $99 and now had to pay 4x that amount. I got a confirmation email at least, with where to pick up the truck and it was at the same place I got the horrible lack of service. I went that morning to pick up the truck. My reservation wat at 10am and my movers were arriving at 10:30. There was one associate at the desk and a line of 6 people before me all waiting for vehicles. When I got in line the associate asked someone standing around to see if someone could come help her with the line. Another associate eventually came over with no sense of urgency or service. She was talking to one of the truck maintenance men behind the counter and laughing while we were all waiting, and after about 5 minutes, decided to help with the line. All cc terminals had “out of order” hand written on a piece of paper taped to them. They were manually entering our cc #’s. This made me feel very uncomfortable! I will research far in advance of any move in the future so I never have to use Uhaul again

Sandra L. on

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My truck was damage and was charged more for gas the second time I was treated with bad service and was told last time I would get a discount

Mohammed J. on

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Customer did not leave a comment.