Customer Reviews for U-Haul of North Miami Beach

Rating:

3.0

Be more serious when a customer do reservations. I did a reservation for a truck and 3 Dollie’s and did not get everything I reserved ahead of time.

Rating:

3.0

Air conditioner wasn't working properly, the advisor who rented me the truck wasn't very open/friendly didn't have "anything available" but the 20' truck didn't care much about customer, the intention was just sell the most expensive product at any cost. Hopefully I'll avoid if it is possible

Rating:

3.0

La persona que me atendió me trató mal y quería cargarme un día adicional, porque lo entregué 30 minutos. Luego solo usé 7 horas Cuando uno reserva, un camión es por 24 horas el cargo... Luego, una chica muy amablemente me quitó el cargo, pero perdí como 1:00 en esa entrega de camión

Rating:

5.0

Excellent customer service, convenient location, and ample inventories of vehicles and moving supplies.

Rating:

5.0

Good customer service

Rating:

4.0

Please Thank you for your continued stuff

Rating:

5.0

Best rental experience so far

Rating:

4.0

Staff are very attentive to what possibly customers would need from the guys receiving the returns outside. Pascal very nice representative and a young girl usually inside of the store she is very sharp, quick, polite and knowledgeable really on top of the business.

Rating:

5.0

Nothing service was great

Rating:

4.0

Whenever I put the keys in the orange box. Employees get angry because I don't give them to them. I don't understand, if my vehicle is clean because they want to charge an additional cleaning.

Rating:

5.0

Thank you

Rating:

5.0

Hi very pleased with the service and the app system, easy to use thank you.

Rating:

5.0

Simple to check in and even easier to return the rental

Rating:

4.0

No dolly available on the store.

Rating:

5.0

Professional and knowledgeable people

Rating:

5.0

Tail lights were originally broken (Not lighting)

Rating:

5.0

Great customer service fast and Clean

Rating:

5.0

Todo muy bien

Rating:

2.0

The pickup was fine, but the drop off was terrible. I didn’t get the name of the guy, but he was extremely rude, would not allow me to return through the app (even though that’s what I usually do and choose when renting), kept “yo”-ing me across the parking lot to get my attention, and threatened to charge me for damages if I didn’t fill up the tank (it was halfway). Not just the fill up fee, other damages as well. He said the fill up fee was $50 and I should go across the street to fill up - I got charged $30. Not a great experience at all and I don’t think I’ll be returning to this location.

Rating:

2.0

Why did you charge me this amount for fuel? I only put 5 gallons of gas in the vehicle and drove no more than 10 miles. You have GPS tracking, so you can verify exactly how many miles I drove. On what basis did you charge me this amount for fuel if you can check the actual mileage? Please review this charge and explain it to me.

Rating:

5.0

Yes I recommend that location because they have good customer service.

Rating:

3.0

Improve the staff that works there

Rating:

5.0

Nice guys

Rating:

3.0

The female staff member on my return was horrible not helpful an very condescending an dues not reflect Uhall and needs to be reprimanded

Rating:

5.0

Everything went well. The truck was excellent, only had 44K miles on it.

Rating:

3.0

My U-Haul’s battery died and I was charged an extra day for nothing being able to bring it. Causing me to be lower on funds, unable to put the right amount of gas and then being charged extra for the gas. And instead of calling me to let me know the charge, my card was charged with out warning.

Rating:

3.0

Padlock did not work and cannot be opened. A/C is not cold

Rating:

5.0

good

Rating:

5.0

Go

Rating:

1.0

Don’t charge people for cleaning fees when the equipment has been broom swept. I took a video of the equipment so I have proof that it was.

Rating:

1.0

The staff inside were extremely unprofessional. When I arrived, I was asked if I had a reservation. When I said no, the representative at the counter told me that they did not have any trucks available as all were reserved. Later that day, I returned to purchase boxes, I noticed about 15 or so idle trucks. When I checked the site, I was able to make a reservation. Then I went to the counter and was immediately told by an employee "Didn't we tell you that we didn't have any trucks". Then, the other representative told me that even though I made a reservation, there were others ahead of me. I asked him if he could please double check the system as it seems like to me many customers missed their bookings. He refused, said that even if they booked at any time in the day, the fact that they made a reservation (without a deposit), puts them ahead of a willing to pay customer. I told him that at a point, these reservations should expire and that it didn't make sense. Then a female employee, began to argue with me, which ended with her telling me that my inability to understand their system would prevent me from ever working at U-Haul. When we walked outside with one of the representatives, another truck was dropped off, I asked him if I could take that one and he seemed unsure, then said no. The kind gentleman working outside told him to rent us the truck, which he still resisted, until my partner pointed out all the missed reservations again. Finally, he reluctantly agreed as if he was doing us a large favor. The following day, I received a call at 1pm informing me that I am in violation and that I "breached the contract" presumably by the female employee that argued with me. I admitted that I made a mistake in selecting the correct time as I needed the truck for 24 hours, which would be the same price. She then said that I had "attitude" when I asked her if it would be the same price. Then another employee took the phone and began arguing with me. I cut it short, asked to speak with the manager, Layla, who listened patiently and solved the situation calmly and politely. She single-handedly restored my faith in U-Hail; however, the employees at the counter left me with such a poor experience that may not return to this location.

Rating:

5.0

The both gentlemen at pick up and the one when I makde my reservation were very helpful and professional. I would like to especially note that the gentleman at pick-up did a great job by himself helping muliple customers while also answering the phone on what appeared to be a very hectic morning.

Rating:

5.0

The service and staff members provide excellent service.

Rating:

5.0

Customer service was wonderful, quick efficient and friendly. My only challenge was the texted link to take photos of the rental did not work right and it was frustrating - no fault of this location nor the team members helping guests.

Rating:

5.0

The truck was ready for me even though I originally was reserved for another location. Pascal helped me get going as I had been transferred to this location from the app. Lynnette, the owner/operator, was very professional and courteous to me. Upon returning, I did not take a photo of the fuel gauge as I should and because it was slightly off the mark, I was charged. She took care of the issue and for that I am very thankful. I will definitely rent again.

Rating:

5.0

Very easy to check in and check out and extend. Nice service.

Rating:

5.0

Everyone there was very helpful in return was definitely really helpful was a very pleasant experience

Rating:

5.0

For one way rental traveling to another state include a dolly.

Rating:

5.0

Amazing service!! The fact that you can return vehicles 24/7 makes it a plus!!!

Rating:

1.0

First of all this is the WORST U-HAUL I’ve ever been to They were completely unprofessional when i picked it up. When i had to drop off a day before they had registered someone else’s drop off under my account and they charged me for 2 separate reservations on my account. I will not be referring please because this is ridiculous.

Rating:

1.0

The price was lower than I had planned.. I rented the biggest you all 26 ft did 70 MI but $40 of fuel in any way the total was $211 ... Well the double billed me which is okay but they put my account in negative $172 what's the manager who's probably 22 years old and this is know it all Layla service is you while on her own phone while chewing on a straw while her staff sits around her like she's a goddess... I rented there for years for the 22-year-old manager that has an attitude if she's wrong it's not good for sales .. in life we all make mistakes she needs to know this because she's going to have a lot of them... Otherwise it's good over there

Rating:

5.0

Buen equipamiento, excelente atención, buen horario, rapidez, calidad

Rating:

5.0

Nothing everything was awesome

Rating:

1.0

Trash place

Rating:

1.0

Complete trash and faliure on this place. Truck wasn’t ready, truck was in the middle between two other trucks, meaning I had to wait to have them move other ones after I reserved the truck. Truck was nasty and had broken or chipped stuff. And lastly truck had WRONG miles from the printed paper. By almost 30K. Beyond absurd and disgusting.

Rating:

5.0

I returned the trailer on Friday July 9th around 3:30 pm. Kenneth was my person who took it in.

Rating:

5.0

The steering wheel was completely burnt out like whenever i touched it the rubber was falling off and going everywhere like it was shedding

Rating:

2.0

I rented a truck. There was a hand truck in the cargo area with no seal on it. I didn't use it. When I returned the truck, I got charged $7 🤦🏼‍♂️🤦🏼‍♂️ because the seal was missing.

Rating:

5.0

My experience was excellent, I received great service, thank you.

Rating:

3.0

I'd like to offer a small suggestion to help improve the customer experience. On Saturday, July 3, I rented a truck through the U-Haul app at the location on 163rd Street and Biscayne Boulevard. My pickup time was 5:00 p.m., but there was a delay in getting the truck. Once I finally received it, I couldn't leave because my truck was blocked by other trucks parked in front of and behind it. Even though I asked several times for someone to move the trucks, the staff continued assisting other customers before clearing the exit. As a result, I wasn't able to leave the parking lot until 6:58 p.m., which significantly delayed my schedule. My suggestion is to keep rental trucks positioned so customers can drive out immediately after pickup, without having to wait for other vehicles to be moved. Thank you for your service. I've been a loyal U-Haul customer for many years, and I'm sharing this feedback only because I hope it helps improve the experience for future customers.

Rating:

1.0

Don’t get Movers… All my Televisions are broken.

Rating:

3.0

We drove truck 15 miles, paid for 24 miles. When we returned they attempted to charge us 32$ for gas. Luckily we had our own photo evidence. After discussion manager did correct situation

Rating:

5.0

Excellent customer service. The attendant was very friendly and professional during the equipment rental process.

Rating:

1.0

More staff

Rating:

3.0

I felt that the first young man who handled my order gave me very bad information. 1) First, he told me I could pick up the U-Haul in North Miami Beach and drop it off in West Palm Beach—which was exactly what I needed—but when I returned, that wasn't the case; another representative told me that you Guys never do that. So I had to returned to North Miami Beach again. 2) When I arrived to pick up the reserved equipment, the specific unit I had selected wasn't available, and I had to take a more expensive one. The whole experience at your store was a nightmare. I hope you improve your service.

Rating:

3.0

Missing items : blankets and 1 small dolly were not in the truck, and I paid for it

Rating:

4.0

The staff was kind and professional

Rating:

1.0

Attendant was rude and impatient, he did not explain how to pick up the truck, he just handed the keys and told us to find it in the lot. The truck has never been cleaned, it was difficult to see due to the dirtiest possible windshield, the dollies we reserved were not available.

Rating:

5.0

I appreciate all you've done for me. Thank you team UHaul N.Miami Beach and Ms Janet General mgr.

Rating:

3.0

Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.

Rating:

1.0

Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.

Rating:

5.0

Excellent staff, support, and management!

Rating:

1.0

Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise

Rating:

5.0

Very Busy Place Tony was Wonderful !

Rating:

5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Rating:

4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Rating:

2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******