Customer Reviews for U-Haul of North Miami Beach

6832 reviews

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

(305) 947-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I made a reservation for a trailer and when they arrived, they simply didn't have it for delivery

Milton F. 
Rating:
5.0

The person that check me in Was very nice When I return my Truck the person was very accommodating thank you

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

Liliana Z. 
Rating:
3.0

The custom service is the worst. It's a scary experience ask something there. Considering moving a situation when you try to save money, taking this service for the first time was for me hard to understand and I feel that the employees lost her patience's many times.

ORIANA G. 
Rating:
3.0

Customer did not leave a comment.

Volodymyr A. 
Rating:
2.0

I had a new person for pick up so he was slow and unsure of the procedure (not a problem because everyone is new at some point) but the woman working with him was a bit rude. When I asked about the furniture blankets I was told in a very rude manner they are already in the truck. I took my two trucks and left believing her. To my surprise, when I got to my location the back of the truck had a zip tie on it so again I figured my pads were in there but when I opened it all I found was debris from the previous renter and no furniture pads! Then I received a nasty phone call about my late return of a pickup truck (yes I was 15 minutes late) but the call came about 17 hours after it was returned and in my email was the receipt for the return! I will NEVER rent there or recommend this location to anyone!

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSON D. 
Rating:
4.0

The mobile check-in process was a bit confusing. In order to get the key, I had to provide additional information: two things from a list. Some of the options were the phone number or a friend or relative, a work phone number, a lease, a passport, etc. Had I known this in advance, I would have planned accordingly. I provided an alternative number, whugc was that of my sister's. I had chat with an online rep who had to verify that number by calling. It was very odd. Then, I still had to interact with a human in person in order to get the key. When I check the cargo area, the dolly nor the blankets I requested were there, so I had to track down someone to give them to me. It was a bit of a mess.

Samuel H. 
Rating:
4.0

Customer did not leave a comment.

noel S. 
Rating:
2.0

The guy that started the process was very nice but the girl that finished it was awful she didn't walk me outside to make sure that everything was fine the gas was under what the contract said she looked like she didn't wanted to work

JESSIE S. 
Rating:
5.0

Everything is perfect

MIGUEL F. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Dropoff was easy. Open access to yard, clearly indicated trailer parking area.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

KERVANS F. 
Rating:
5.0

3 people looking for keys to truck only to find it with a flat tire delaying me further. my brother list his wallet and nobody really helped out and or checked the truck completely before renting it again. No call back after truck returned. i do not think I'll use this location again.

william M. 
Rating:
5.0

Customer did not leave a comment.

carlos C. 
Rating:
5.0

I don't know, this is my third rental this year and your Staff is welcoming helpful and courteous. I had a darling girl, Carla, who helped me on Friday. She had a lovely personality and was very efficient. Your store is immaculate and well organized. I can't think of one thing you could to improve your services.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

Zoya E. 
Rating:
5.0

Customer did not leave a comment.

Yulander M. 
Rating:
5.0

Customer did not leave a comment.

Rodner M. 
Rating:
5.0

Everything was good thank you

MARCOS A. 
Rating:
4.0

Customer did not leave a comment.

RUBEN P. 
Rating:
5.0

Courteous staff. Good service. Easy to navigate online website.

DAPHNE D. 
Rating:
1.0

Yes u can get a truck,then no truck went to another location truck has no battery,another location 3 hours later finally get a truck then man power got upset and left.

WESLEY B. 
Rating:
5.0

Excellent staff!

DIANE S. 
Rating:
5.0

The Manager of North Miami Beach location, Tony is the best in the business. It is always a pleasure receiving assistance from such outstanding professionals as he is. Uhaul is and will be my number 1 resource for moving needs. Best in class, hands down.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Kristie H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Everything super good . AAA++++

OMAR F. 
Rating:
5.0

Vehicle run badly

REGINALD E. 
Rating:
5.0

Customer did not leave a comment.

ANDREI F. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
1.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
4.0

Customer did not leave a comment.

BABE A. 
Rating:
5.0

Everything was great. The young lady who helped me at the counter was very nice and helpful. She is very knowledgeable and truly cares. Thanks again

KEITH S. 
Rating:
1.0

Customer did not leave a comment.

KARILE A. 
Rating:
5.0

Customer did not leave a comment.

Ximena L. 
Rating:
4.0

Customer did not leave a comment.

ANGELINE G. 
Rating:
4.0

Frontdesk attendant needs urgent customer service training. She was talking with the boyfriend via cellphone with the SPEAKER ON. I was able to listen to all the details when I was sitting there, unbelievable. However, the return equipment staff is a completely different experience, they were diligent, friendly, and with a good attitude.

Yeries M. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
4.0

This is one of the busier stores. Things take a little longer, but it's understandable. It's nice that they are open til 8pm. I would use them again, for sure. Big retail also.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

PAULO R. 
Rating:
1.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha L.  |  First Impressions 
Rating:
1.0

I rented a auto transport the people at the counter called for someone to meet me outside by the trailers and nobody ever showed up. So after about 10-15 mins of me waiting i decided to hook up the trailer myself. after i did that i went back inside to see what else i needed to do to be checked out. they called the people outside and they said they seen that it all hooked up and i can go . I asked the counter people isnt someone supposed to come help me hook up the trailer ? they said yes !!! I said thats what i thought also . Granted i seen the outside help just standing around doing nothing while i was hooking up the trailer .if you ever hooked up a trailer by yourself you know its a pain in the butt to line up the trailer to the ball on the truck. Without someone guiding you . so i was in and out of my truck a bunch of times to line it up . Now when i returned the trailer . i pulled under the tent that says equipment returns . i sat there for about 5 mins while the outside help were just standing around talking. so i get out of my truck and say what do i do with this trailer ? One if the guys says just pull up here where he was standing talking so he can check the air in the tires. when he was done checking the air he says just go put the trailer where the others are . i say are you going to come unhook it ? he said No . so i dropped the trailer and left . Worst experience ever

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

THIAGO S. 
Rating:
1.0

Rude staff and terrible customer service. Truck was not clean and didn't go over 49 nukes an hour. It was badly damaged and not well maintained. Should not be rented

Elle F. 
Rating:
5.0

Customer did not leave a comment.

NENAD S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Lauren at the front desk was extremely pleasant and helpful. So was the man who put the trailer on my truck. I just don't remember his name. Both were very very professional and polite.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Leslie L. 
Rating:
1.0

What is the point to do all online if i needed to do the front desk line in order to get the truck keys. Truck was dirty outside also.

Erik B. 
Rating:
4.0

Customer did not leave a comment.

Bjoern M. 
Rating:
1.0

Front employees extremely rude, need retraining. Also Gus contract shows me 3/8 but realty's is less 2/8. I just drive around 20 miles and put on gas $30, please money back!

MASARU S. 
Rating:
4.0

The service was wonderful , thank you I will probably be back next week to complete my move.

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Good service

Montrese W. 
Rating:
1.0

Hello, good morning, the service provided in this location 2269 ne 163 rd st, north Miami beach fl 33162 on Monday 4/5/2021 10:15 am was the worst service provided in my entire life I had never been treated so badly and done feel so bad for just going to rent a truck which I already had reserved for that day those 2 women at the counter I think they should never work with the client directly because they would bankrupt the business after 2 days and not only them Also another tall lady at the time I return to return the same around 7:10 pm almost kicks me out of the place just for entering to return the truck through the door that was open as if it were my fault that they had not closed the doors because it was already closed and I didn't have to go in because I had to get out of here and throw the keys outside. When I made the reservation, nobody explained to me that it would be canceled hour after said supposed pick-up time, later it was not explained to me that if I threw the keys in the drawer and not for the application, I was charged $ 20 extra. This experience in this place was a nightmare I would never recommend this place or my worst enemy, I always go to Uhaul like my family and friends but I have never had this horrible experience (the 3 women were African-American, 2 in the morning and the other at night)

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

ARMADO L. 
Rating:
3.0

Uhaul customer service is horrible. Bad company. Multiple poor experiences. Rip off. Fraudsters.

AVROHOM E. 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDR P. 
Rating:
5.0

Excellent all

Angel S. 
Rating:
5.0

Customer did not leave a comment.

REMIGIO A. 
Rating:
1.0

This location is horrible. The agents were just standing there talking amongst their selves while the lines were long. Then when you ask them a question they are clueless looking at you like you're speaking a foreign language. NEVER AGAIN

Mark F. 
Rating:
4.0

Customer did not leave a comment.

JAMIKA H. 
Rating:
4.0

Customer did not leave a comment.

MARCELO L. 
Rating:
1.0

It was a horrible experience. The young lady was inexperienced and slow. Also she gave me kids and that was it there several trucks outside no idea which was mine had to go back inside and direct Horrible customer service

jason B. 
Rating:
3.0

There were no vans available when I arrived, despite a confirmed reservation. The rep was helpful and she did eventually find a vehicle but had to wait a long time. I do not fault the rep. I do blame your company.

Ileana M. 
Rating:
4.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY D. 
Rating:
5.0

Customer did not leave a comment.

Marcela E. 
Rating:
5.0

Customer did not leave a comment.

ISTVAN H. 
Rating:
2.0

Customer did not leave a comment.

Guillermo T. 
Rating:
1.0

Truck dirty no working AC and did not have the equipment I reserved . Awful customer service.

reginall H. 
Rating:
2.0

I reserved truck and one men also in front of me in a line...but they don't have it any trucks available!!!

Dmytro N. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
3.0

My rental equipment wasn't as clean as I expected, I realized that the fuel amount on the summary of receipt and what's in the truck didn't match but it was my fault in my end I didn't take a picture as my proof, also the dolly I rented was appliances dolly instead I was given utility dolly. I was charged for things that shouldn't even be, went there in the morning and explained the situation and was told it's going to get fix but It didn't. Instead of me paying what I was given on my receipt I ended up paying a lot more. It's my first time to rent for 4 hrs. Usually when I rent it's full day and I'm not too happy with this experience. I was rushing to return the truck and once I got to park it, retried logging into the account to return and I pit the key already in the box not knowing I had to take photos of the interior and odometer.

Rowel M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Sorry of Frank Grau's passing. Back in the seventies we worked out of 36 st office.

JOSE C. 
Rating:
5.0

I left some of my child's legos in the front seat. I was wondering if they were found

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

ERIC U. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

If you guys could get the mini cargo vans; it would be marvelous

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

ISIDRO H. 
Rating:
3.0

I returned the truck at after 7:00 pm, i got charge for another day.it was not fair

Hugghens A. 
Rating:
4.0

Customer did not leave a comment.

Domien H. 
Rating:
4.0

Customer did not leave a comment.

Tamara W. 
Rating:
3.0

Already made someone aware Staff did NOT want to wear their masks. Made me feel very uncomfortable. I waited outside, someone brought me the paperwork.

WALTER E. 
Rating:
5.0

Customer did not leave a comment.

KRISTY G. 
Rating:
1.0

I could not get the car through the app and u-haul support told me to do it through the website instead that via the app. Then on the website I could not do it because the website could not determine my location. I was told that I could return the truck by 7 pm. I got there at that time and there was no one. I tried to finish the reservation through the app and it was hard. Now I probably owe a fee for not finishing the reservation through the app. I just locked the truck and placed the keys at the store.

ANTONIO N. 
Rating:
5.0

Customer did not leave a comment.

JEAN J. 
Rating:
4.0

Michelle, Janet are awesome and are very professional, they will go above a beyond to assist with the customers important needs!! Thank you ladies!!!0

miguel D. 
Rating:
5.0

Customer did not leave a comment.

HALI A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The woman working was overwhelmed having to work inside and outside by herself.

Princess A. 
Rating:
5.0

I often need to rent vans to transport my musical equipment to various gigs. The UHaul Center on 163rd St. is clean, the Staff courteous. The van is always clean and well maintained. This is an excellent place to rent vans or space. I highly recommend it!

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

RONY V. 
Rating:
5.0

Real good service

GABRIEL R. 
Rating:
4.0

Maintenance to vehicles

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

alfonso H. 
Rating:
5.0

Customer did not leave a comment.

ARMAND E.  |  Overall Experience 
Rating:
4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei K.  |  First Impressions 
Rating:
2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Curtis B.  |  Overall Experience 
Rating:
5.0

Thank you for the Great service -

Walter P.  |  First Impressions 
No reviews have been submitted for this location.

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