Customer Reviews for U-Haul of North Miami Beach

7,812 reviews

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

(305) 947-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Miller S. 
Rating:
5.0

👍

Eydher P. 
Rating:
5.0

I was very favorably impressed by the staff. I interacted with several individuals and they were all friendly, cheerful, courteous, helpful, and efficient. This reflects well on both those individuals and on the site's management. Great job!

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Everything went smooth. Thank you!

Erik P. 
Rating:
5.0

You're the best n north Miami Beach Florida

ISAAC D. 
Rating:
1.0

Reservation was made in July for a 6' x 12' RV. Reservation # 26137447. Order re-confirmation received from U-Haul on 9/21/2022. Upon arriving 30 minutes earlier I have been advised that no trailers are available and none within a fifty (50) mile radius. The only other option is to rent a 26' Truck. Wow, how different is that from the trailer I needed! Being committed to clients, and obligated by contract, I had no choice but to rent the truck and drive it with a load that did not even occupy 5% of the space it had! Regularly renting trailers at this North Miami Beach location for the last fifteen years and always with advanced reservations, in the past has given me a piece of mind knowing the trailer will be waiting for me upon arrival. Well, that has all stopped in the last several months! This is the 4th time the trailer reserved was not available! The excuses and explanations given by the staff, were to say the least, ridicules and upsetting! Like "oh what do you expect us to hold a trailer for you here!?" or " Miami is getting more populated" The lack of understanding customer's frustration, along with the displayed "could not care less, take it or leave it " atitude, making you feel like that staff's incompetency at this location was the customer's fault, is absolutely revolting! It is not the norm of service I have been experiencing at this U-Haul location in the many previous years, - I have been their loyal repeat client. I do hope that perhaps upper-level management of U-Haul will take their time and make an effort to correct this disturbing and now an ungoing issue!

George F. 
Rating:
5.0

Customer did not leave a comment.

Reinier R. 
Rating:
5.0

Always good service and good people. Very happy

MARCOS B. 
Rating:
5.0

My experience when well from the service from this wonderful pleasant young lady at the service desk, after getting my key for the rental. I did not understand how to find the truck, there were 3 male workers outside waiting for return trucks to come in. I greeted them by saying hello and getting a response from the other two the other guy was complaining about something. I did get a response from the other two and the other guy was still complaining about some off-the-wall stuff. one of the workers saw that I was having problems and decided to come over and assist me to help me find the truck and to get me going that was the height of my moment of being at this place of business because my moving day was already stressful. if it was not for the young lady inside that made my experience and the guy that helped me outside also made my day good, I would not have given a 5 star. A company like this needs more workers, like the 2 that helped me, that are willing to work and to make sure the customer comes first. The ones that are bad-mannered need to remember that the clients are the ones who are wanting services for them to keep their jobs.

Lisa E. 
Rating:
3.0

Customer did not leave a comment.

Elisha M. 
Rating:
1.0

Customer rep did not know her job, kept asking me to click on received key before she even attempted to get key to truck, additionally when challenged she used profanity. Very disrespectful. I've used online check in before and this was totally unacceptable behavior by your representative

Daniel E. 
Rating:
5.0

The staff was super friendly, extremely helpful, very welcoming, awesome, love them. But Chrissy G. Was my favorite. Very knowledgeable, and amazing customer service. That's uhal team for making my move so easy and enjoyable!!!!

Octavia B. 
Rating:
5.0

I' ve rented 3 times in the las 3 months and its been exceLlent service all 3 times !

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Curtis I. 
Rating:
2.0

the staff that attends the counter, gives a bad service

Gridliani G. 
Rating:
4.0

Customer did not leave a comment.

giselle G. 
Rating:
4.0

I think it's ok.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Marcos B. 
Rating:
5.0

Customer did not leave a comment.

Volodymyr K. 
Rating:
3.0

My television was broken by the time I received it in New Orleans. New Orleans staff was in bothered by my loss, and the same with the claims office. I feel cheated of my money I paid for insurance and insignificant as a uhaul customer.

DEMETERIA G. 
Rating:
4.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

merideth B. 
Rating:
5.0

Customer did not leave a comment.

jeff U. 
Rating:
3.0

For some reason the truck I reserved was not available. They ended up helping me by allowing me to reserve another truck scheduled for a one way move. I returned the truck a few minutes after closing. Unknown to me I was charged for a second day so instead of the bill being $160.97, I was told I owed $278.82. I was not happy with my experience.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Maria K. 
Rating:
3.0

Customer did not leave a comment.

Jorge C. 
Rating:
1.0

Everyone was so rude and clearly not enjoying their jobs

Leigh R. 
Rating:
5.0

The fuel level was in medium at the moment of picking up the truck. When I was going to drop it off first I went to put gasoline at the gas station and I was charged more than $80.00. I think I had to receive the truck full tank so I wouldn't be charged too expensive

Alejandro G. 
Rating:
2.0

Reservation for truck and Dollies were made three weeks in advanceZ. Check in was done online 2 days prior. We get to the store and we're told no Dollie's were available. (I had reserved 4) No prior notice, no phone call, anything that could have prevented us from having a long a terrible move!! Going from a house to a condominium, 21st Floor, with no rental equipment available and on at time crunch due to condo restrictions, it was horrible. A move that could have taken us 4-5 hrs, took almost 9 and with everyone struggling to carry heavy boxes and furniture, completely exhausted and being late for work due to the extended time it took to move everything without the dollys. It was my worst moving experience. At least a courtesy called giving us the heads up that no equipment was going to to be available and then we could have looked for other options. Basically, being told this information at the time of the truck pick up, left us with no choice than completely carry things on our hands and having everyone in the moving group in a lot of back pain, legs and arms. This was totally unnecessary if customer care had triage our reservation before arrival. My 66 yr old Brother could only help for half the time Since he was completely exhausted and almost unable to walk due to back pain. I do firmly believe that we should get a full refund on this rental. Thank you! Maria M Fernandez 3057988634 Alexmagda@aol.com

Maria F. 
Rating:
3.0

I ordered a share, it was necessary to transport furniture, as a result, when registering a share, it was not found, let me down

Vladimir S. 
Rating:
5.0

Waiting for the final invoice is the only tho f pending

Lauren C. 
Rating:
5.0

Thank you. It was my first experience.

valerii K. 
Rating:
5.0

First rental was perfect. Second rental cargo area was dirty. Cabin smelled of gasoline. Reps were very helpful; nice. A great experience. I didn't know it was so easy. : )

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Faith S. 
Rating:
5.0

Staff was amazing. Very attentive and friendly.

Rosa H. 
Rating:
5.0

Customer did not leave a comment.

Alfred G. 
Rating:
4.0

Customer did not leave a comment.

Matias C. 
Rating:
5.0

the lady that helps us in N Miami was great, helpful, kind, and polite

steve K. 
Rating:
5.0

Always make sure the vehicle is clean out and sanitize through out the vehicle prior to checking out T

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
4.0

All of my expectations have been met.

IVAN L. 
Rating:
4.0

The truck worked and was clean, bit the general mechanical condition was really poor

Gabriel G. 
Rating:
5.0

You are very respectful and professional Individuals from the office staff all the way to the equipment operators U-Haul has a a respectful team put in place team keep up the good work

CHRISTOPHER B. 
Rating:
5.0

Very quick service and profu

DONNA A. 
Rating:
5.0

Customer did not leave a comment.

Farhad S. 
Rating:
3.0

I was charged for gas when my gas was exactly the same as shown on the paper receipt I was given with a cirlcle on it...I even took a picture of the gas and mileage on truck dashboard when I parked...I am calling for a refund! Otherwise the counter service by Carla was fast and efficient.

YESENIA P. 
Rating:
5.0

Customer did not leave a comment.

Katiana V. 
Rating:
5.0

clara was great 😁 very friendly & well knowledgeable

Ronmesha J. 
Rating:
5.0

Just price dollars a mile it's little exaggerated????

Omar L. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

the mileage on the contract was printed approx. 11,000 miles lower than the actual mileage. The person I dropped it off with at the other location caught this error. I reassured him that I did not actually drive literally to China, and luckily I had thought to take a photo of the actual mileage. The next customer would probably appreciate not experiencing this error. However the guy who helped me hook up the tow trailer was very helpful and he gets five stars; the error gets zero stars, so I put an average in the middle score.

David L. 
Rating:
1.0

Customer did not leave a comment.

Sergej Z. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

Placed my stuffs in a storage. Locker was not there. Had to go back to U haul , left my stuffs open. By the time when I came back, gates were broken, had to wait another hour , till they fix it.

OKSANA P. 
Rating:
1.0

Customer did not leave a comment.

Diego P. 
Rating:
5.0

Customer did not leave a comment.

immanuel D. 
Rating:
5.0

Customer did not leave a comment.

DAURIS M. 
Rating:
5.0

Customer did not leave a comment.

Marie T. 
Rating:
3.0

You guys should bring the truck up front. I had to get the truck from behind the other trucks and it was in a tight space. There was no one around to assist me

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

La atencion muy buena y efectiva, El vehículo no tanto

raul B. 
Rating:
5.0

That location, staff is great 👍 👌

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
4.0

Customer did not leave a comment.

Aleksandr Y. 
Rating:
5.0

While the truck was clean and operable, it was an old vehicle. I wish I had had the opportunity to get a newer vehicle.

Nicholas A. 
Rating:
5.0

Location was clean and well organized, my reservation was ready upon arrival, the team helped advise me of ways to save money, and checkout was painless. Positive overall experience.

Arthur R. 
Rating:
5.0

The right front tire was replaced by the spare tire, and the original one was on its support, totally dry, the left rear one was leaking, I had to stop twice to fill the tire with air, the car obviously needs maintenance before being leased again, I wasted a lot of time looking for a place to stay filling up the self.

FRANCISCO P. 
Rating:
5.0

Maybe more people on the costumer service.was only two person.

Fernando O. 
Rating:
5.0

Customer did not leave a comment.

Octavia Lashawn S. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Dorn H. 
Rating:
5.0

Friendly and nice crew.

Mauricio R. 
Rating:
5.0

The customer service staff was very friendly and helpful

Pierre B. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

The staff was very helpful and accommodating. It normally sucks to go into a U-Haul facility but this team, although not fast, was polite and professional.

David M. 
Rating:
4.0

Customer did not leave a comment.

JeanPhilippe V. 
Rating:
5.0

Customer did not leave a comment.

Tadeo R. 
Rating:
5.0

They bringing me the wrong truck and we'll okay they human and that things can happen, but they charge on me a wrong truck gas,wrong miles,a truck that we used just for 7miles they charge me like if I run 20miles and I lookin for how I should do to claim and dispute about this

Raul F. 
Rating:
4.0

The Cargo Van I rented wasn't in good condition, it was dirty and the steering wheel start shaking above 40mph

Daniel A. 
Rating:
2.0

We had ordered equipment but there was none in the truck, the employee told us that there was none available, the price of the equipment was not deducted from the invoice. In addition, we wasted time asking our contacts if someone could lend us equipment to help us move. I am very unhappy.

FABRICE D. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
4.0

Easy access in and out.

ALPHES C. 
Rating:
4.0

Good service

IGOR D. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

Miss Martha is very helpful and efficient at check in.

Daniel S. 
Rating:
5.0

All good

Shimshon M. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Sebastián S. 
Rating:
5.0

Customer did not leave a comment.

gleb D. 
Rating:
1.0

When I picked up the first u-box there were no pads. When I picked up the second one there was no plastic cover so the whole box got wet in the rain. Besides that the entire staff was horribly rude and unhelpful. I left messages with staff members regarding the issues I described above and was assured a manager would get back to me. No one ever did. Horrible. Would not recommend.

Arayana S. 
Rating:
5.0

Customer did not leave a comment.

Maria Amelia C. 
Rating:
1.0

Overcharged $300 for no reason. Absolutely NEVER using uhaul again

Hanna A. 
Rating:
5.0

Miss Tasha. Best employment

Christian C. 
Rating:
5.0

I was not able to drop the vehicle as all the available space was already occupied. So have to park it in parking lot. Probably, it's possible to increase the space.

Dzmitry M. 
Rating:
5.0

Friendly staff. Good vehicles.

Renzo R. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

Joel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arnold S. 
Rating:
3.0

Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.

Tamesha L.  |  Overall Experience 
Rating:
1.0

Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.

Pedro H.  |  Overall Experience 
Rating:
5.0

Excellent staff, support, and management!

ADAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
1.0

Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maja R.  |  Online Move In 
Rating:
5.0

Very Busy Place Tony was Wonderful !

Christina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sabrina W.  |  Overall Experience 
Rating:
5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMAND E.  |  Overall Experience 
Rating:
4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei K.  |  First Impressions 
Rating:
2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Curtis B.  |  Overall Experience 
Rating:
5.0

Thank you for the Great service -

Walter P.  |  First Impressions 
No reviews have been submitted for this location.

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