Customer Reviews for U-Haul of North Palm Beach

Rating:

2.0

Be honest with customers

Rating:

1.0

Trailer came off the ball hitch on I-95 due to UHaul employee's inadequate installation and tightening of the hitch to my 2" ball. He was talking on his phone during the installation via earbuds and didn't take the time to tighten the hitch correctly. Distraction was almost a killer. Trailer was empty as I was on my way to return it when it disconnected and started violently whipping back and forth on the chains, yanking the rear of my vehicle left and right in increasing magnitude. I was expecting to roll over, it was that severe. I kept the car straight enough to be able to slowly coast to a stop. The chains were the only thing attached. Minor damage to the bumper, by some miracle. Major damage to my trust in UHaul.

Rating:

1.0

ITS NOT POSSIBLE THAT THEY ALLOW SOME PEOPLE PARK AT THE LOT, but not to SOME OF US THE STAFF DONT THREAT PEOPLE EQUAL.

Rating:

4.0

Not enough people to accept returns effectively

Rating:

3.0

Arrived at 9:05 am. Was not processed till 10 am. It seemed that no one in line had a reservation. If you have one their should be a seperate line or quick check oiut. The young lady who waited on me was on face time call with a fried the entire time. when the process was completed she disappeared for 10 minutes. Vehicle was clean and return was very easy.

Rating:

5.0

Everything was nice then the young lady at the front desk she was very nice helpful pleasant and happy

Rating:

5.0

THE STAFF WA SFRIENDLY AND KNOWLEDGEABLE, ESPECIALLY BRIAN. I HAVE DEALT WITH HIM SEVERAL TIMES AND IT WAS GREAT. THANKS; D.J.

Rating:

5.0

Great Owner

Rating:

5.0

Customer service by the young lady there was great. Nice positive attitude. Refreshing.

Rating:

3.0

Difficult and time consuming to pick up truck before hours. Completed the online check-in prior to picking up truck and it took over 20 minutes to complete the process once we arrived. Diffucult to locate truck, online application required more information, lot was unorganized. Upon returning the truck, it was not easy to know what to do or where to go with office being opened; actual office was disorganized with various products and shelving blocking the desk area. Would not recommend this location due to poor communication and cluttered office, and lot being too small for number of trucks to rent.

Rating:

5.0

You need more customer parking.

Rating:

5.0

Came in submitted my info, got my equipment and was gone.. in and out process. I love it

Rating:

4.0

Danesha was very helpful and professional. Thank you so much.

Rating:

5.0

Great service.

Rating:

5.0

When I google moving trucks, Penske comes up thru AI as best recommended for better trucks. U-Haul truck couldn’t have been better. Cannot recommend U-Haul enough. Thank you.

Rating:

3.0

The truck was not clean in the cab or back of the truck. There was garbage/previous moving stuff left behind. I have the woman's contract that rented the truck before me as it was left in the truck.

Rating:

2.0

The A/C was not cold. We were sweating inside

Rating:

2.0

Honor the reservations and avoid confusions to clients to charge more money for something that does not deserve an extra charge

Rating:

1.0

The computer system went down and we had to use my phone to complete the check in process. I completed an early reservation on the app and, still, a 5 minute payment interaction became 30 minutes for each customer. The staff did their best to accommodate, but the situation was still frustrating. Shortly after leaving the beleaguered location, the fan for the A/C failed. We adjusted the settings periodically, but ultimately had no A/C for the entirety of our project, which becomes a health concern when you’re moving furniture out in the middle of Florida summer. I could not turn around to switch to another truck as I was already late to an appointment and the line (with the system still down and the staff stretched thin) would run too long, ultimately endangering my project altogether. The increasing number of returning vehicles, as well as pending customer interactions, would have kept me waiting an hour or more to exchange my truck. So, I kept it. I hoped that the A/C would pull through and deliver; it did not. If I use this company for future projects, I will have to extend my check out process by 15 minutes to ensure the a/c works properly for myself and coworkers. I am waiting to hear back regarding my claim. While my experience is honest, I hope U-Haul will do right by me and return a portion of my payment. A moving truck without functional A/C can quickly heat up in the cab, putting the driver and passengers at risk of dehydration and heat exhaustion, ultimately endangering both themselves and anyone they may come across on their route. I can definitely say that the drive home (3+ hours during midday heat) was a struggle I would not wish on anyone.

Rating:

4.0

Install back up cameras

Rating:

1.0

Staff is slow and not attentive. Vehicle was dirty, broken window crank and drivers door hard to close safely. Windshield wipers frayed. Filthy truck.

Rating:

4.0

The tech login process was a bit challenging, but the staff on site did an excellent job

Rating:

2.0

The staff is slow and weak. Watching videos on phone while renting to me?! REALLY!? No DIRECT FACE TO FACE basic information at rental! Example. Just left me to figure out how to pay! NO "Insert your card, sign, then press accept". NO HELP; "Youre coming back at 5... No problem were open until 7". Walk out to truck "just take a picture of plate and follow directions on text AND WALKS AWAY"!? HUH!? Windshield so dirty had to stop and clean it! If it weren't for proxmity... id go somewhere else!

Rating:

5.0

Vehicle was clean and ready on time.

Rating:

5.0

No improvements needed!

Rating:

5.0

The team was engaged and friendly, they answered all our questions and made sure we felt comfortable with the truck we were renting. Both gentlemen were fantastic.

Rating:

5.0

The customer service was excellent. :)

Rating:

3.0

Dropped off after hours

Rating:

2.0

Staff inside was great. Staff outside was poor. I was returning a trailer but had to wait until the outside Staff was done cleaning the truck in front of me so that I could pull the trailer through. Then I was told to park the trailer in a certain area and the guy disappeared. After waiting for some more time I disconnected the trailer myself and left. While pulling out, I saw the outside Staff sitting inside the working garage not really doing anything.

Rating:

4.0

Let the staff know that when a customer shows up to return equipment, they should stop playing with their cellphone, and assist the customer. I clearly was not as important as what was going on, on that phone.

Rating:

1.0

I dropped this off at a different location and was charged an extra $1000! The woman at the location made no mention of a PENALTY, for dropping off the truck. I will not use nor recommend U-Haul ever again.

Rating:

5.0

Some to me very good attention for the people

Rating:

5.0

N/A

Rating:

3.0

I picked up a motorcycle trailer in the morning and when I dropped it off, I had to unload it myself. There were no other customers in the office just two employees and the lady said just go ahead and drop it in the back. It was 11 am when I dropped it off. I had to call and remind them at 3 PM to check it in because they had not checked it in yet. I did not want to be charged for another day for their mistakes. They finally checked it in after I called them.

Rating:

5.0

The gentleman that checked me in was very friendly and answered all questions. Easy in and easy out! Very reasonable also

Rating:

1.0

I have rented from U-Haul in the past and this was by far the worst experience. For the pickup, I was there for over an hour as the U-Haul rep. did not know how to do her job. She wanted to charge me almost twice the amount as what I had reserved over 1 month previously. When she called the 1-800 U haul number, there amount matched mine but she would not give me that same amount, only the much higher number. After nearly an hour, the manager came in and finally resolved it. After the contract was finally signed, I waited another 15 minutes for someone to come out to get me the trailer. I then had to move another trailer myself in order to hook my trailer up. Horrible experience and will not rent from that site again.

Rating:

5.0

Although I was 20 minutes late, I still was able to rent the truck that I originally booked. Staff was great. Everything was smooth from dropping off to picking up. Thank you very much U-Haul..

Rating:

3.0

Waited around in store for some time. No one around. Once worker arrived went well. I think the place was short-staffed.

Rating:

4.0

I didn’t have to go inside this location but drop off was quick and seamless. My only complaint here is that I was charged for extra mileage but when I rented I was told there was no mileage charge for the trip.

Rating:

3.0

I wouldn’t recommend because I spent the first hour trying to find it! Google maps put me miles away and then when finally found it (grocery store) he told me it was somewhere else!

Rating:

4.0

Rented a small trailer. Could barely lift the roll up door. Door needed maintenance. he associated was aware of this as he put several blankets into the trailer. I did not notice it until I got back to the house and had workers there to load the trailer. If I had more time I would have returned the trailer and ask for a replacement equipment.

Rating:

5.0

Great job and great help Thanks

Rating:

2.0

There were not enough Team Members at the desk during pick up or drop off. Truck was not clean at all as well as only had 1/8th of a tank of gas.

Rating:

5.0

Kevin was awesome, excellent customer service! Great communication and installation of the trailer on our hitch. Return was easy and efficient. I had a final receipt before we drove away

Rating:

4.0

A Returned truck was blocking the drive and I could not get past it to leave. Directing traffic off to the side would allow flow out of the lot. There is not enough parking for renters vehicles.

Rating:

5.0

Can’t remember his name but the guy who helped me out was awesome. That’s a true employee he deserves a raise

Rating:

2.0

When we went to pick up the toy hauler trailer at the location, it was at when we got there. The trailer was damaged and they seemed like they really didn’t care. It’s almost like we had to force them to call somebody to try to find us another one then they said they couldn’t in the whole state and the guy had to call back someone else to find out that there was one in another in the state about an hour away, so we had to rush there to pick it up before they closed and yeah, it just was not a good experience for picking up the trailer

Rating:

5.0

Me gustó mucho la rapidez con que me atendieron

Rating:

1.0

I've rented U-Haul, Penske and Ryder equipment countless times for my business. U-Haul has a phenomenal business model that cannot be beat. Great pricing, locations everywhere and great equipment. This particular location has a staffing and management challenge. It does not seem staffed to demand (customer volume and monthly cycle data is available from your metrics I'm certain). And there could be more culture around expediency.

Rating:

5.0

I was asked to drop the truck off at a different location in West Palm Beach. Then I received an email asking me to drop it off at a beauty shop complete with the address. When we stopped by the beauty shop the woman said nope not here. So we had to go find the Okeechobee store which is where we initially agreed to drop off the truck. That caused much confusion and delays and could have been cleared up with a text phone call or email.

Rating:

5.0

Better maintenance in the engines , shows lights from defective engine , both doors driver and passager was extremely hard to close , the divise to close and open the driver window do not operate properly .

Rating:

5.0

Rep. Was very nice and professional. Also very helpful.

Rating:

4.0

There was not enough staff on hand to support the amount of customers on saturday morning The wait was excessive over 75 minutes to pick up the equipment

Rating:

4.0

I had an emergency that caused me to have the truck an extended time. Each time I came in the keep them informed, I got a young man who was very customer oriented. When I finally was able to return the uhaul, I asked his name. Shacquille is an asset to your company and I appreciate the level of service rendered to me.

Rating:

1.0

9225 Hwy A1A is the worst location to ever deal with. That is why I drop it off at a different location because I didn't want to deal with that site

Rating:

3.0

Equipment was worn and one rail broke

Rating:

2.0

I reserved an open trailer and when i arrived they didnt have any.

Rating:

5.0

The trailer was dirty and had oil all over the bottom of trailer like someone use it to junk auto parts. I received a bill for a two day rental when I used trailer for 5 hrs. I will be going back for my refund . Never had this before from this location. I like using this location because it’s in my neighborhood.