There were not enough Team Members at the desk during pick up or drop off. Truck was not clean at all as well as only had 1/8th of a tank of gas.
Richard MCustomer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kevin was awesome, excellent customer service! Great communication and installation of the trailer on our hitch. Return was easy and efficient. I had a final receipt before we drove away
Christopher SA Returned truck was blocking the drive and I could not get past it to leave. Directing traffic off to the side would allow flow out of the lot. There is not enough parking for renters vehicles.
Chris RCan’t remember his name but the guy who helped me out was awesome. That’s a true employee he deserves a raise
ZACHARY SWhen we went to pick up the toy hauler trailer at the location, it was at when we got there. The trailer was damaged and they seemed like they really didn’t care. It’s almost like we had to force them to call somebody to try to find us another one then they said they couldn’t in the whole state and the guy had to call back someone else to find out that there was one in another in the state about an hour away, so we had to rush there to pick it up before they closed and yeah, it just was not a good experience for picking up the trailer
Bruce CMe gustó mucho la rapidez con que me atendieron
humberto aI've rented U-Haul, Penske and Ryder equipment countless times for my business. U-Haul has a phenomenal business model that cannot be beat. Great pricing, locations everywhere and great equipment. This particular location has a staffing and management challenge. It does not seem staffed to demand (customer volume and monthly cycle data is available from your metrics I'm certain). And there could be more culture around expediency.
Steven MI was asked to drop the truck off at a different location in West Palm Beach. Then I received an email asking me to drop it off at a beauty shop complete with the address. When we stopped by the beauty shop the woman said nope not here. So we had to go find the Okeechobee store which is where we initially agreed to drop off the truck. That caused much confusion and delays and could have been cleared up with a text phone call or email.
NORMAN MBetter maintenance in the engines , shows lights from defective engine , both doors driver and passager was extremely hard to close , the divise to close and open the driver window do not operate properly .
LEON VRep. Was very nice and professional. Also very helpful.
Janet GThere was not enough staff on hand to support the amount of customers on saturday morning The wait was excessive over 75 minutes to pick up the equipment
Steven SI had an emergency that caused me to have the truck an extended time. Each time I came in the keep them informed, I got a young man who was very customer oriented. When I finally was able to return the uhaul, I asked his name. Shacquille is an asset to your company and I appreciate the level of service rendered to me.
LaTracia H9225 Hwy A1A is the worst location to ever deal with. That is why I drop it off at a different location because I didn't want to deal with that site
nickisha pEquipment was worn and one rail broke
Steve BI reserved an open trailer and when i arrived they didnt have any.
William CThe trailer was dirty and had oil all over the bottom of trailer like someone use it to junk auto parts. I received a bill for a two day rental when I used trailer for 5 hrs. I will be going back for my refund . Never had this before from this location. I like using this location because it’s in my neighborhood.
Joseph GAir conditioner didn't work. Blows warm only.
Michael GThis is the best location in the area and all the staff is great. i need to give special praise to Kevin who is very informative on the products and services that promote. i have rented form the location over 6 times this year . Avison Construction thanks this location for all its help and assistance. Jerome CEO
BERT SThe trucks are very clean, and the staff is incredibly professional.
Felipe GLoved the auto check in and drop off. The cab could have been cleaner.
Danielle PThe equipment is the equipment and you would expect it to be fit for purpose. What makes this place special is the staff . They are just so great.
SIMON PI feel U hauls price are very high and not for average consumers. I paid 500 for 4 days? Which i turn in 27 hours later and still charged the same rate.
Michael WPerfect
Claudio APicking up the trailers that I use from this location as well as dropping it off is a very simple procedure. They all work together very nicely at this location and they always have the equipment there that I need. There’s always enough staff on hand to get myself in and out of the location and on the road thank you again
Bob WStaff were helpful and respectful
LINDA PThe network system wasn’t easy for the employees to use, they definitely were super professional and I could tell the system was letting them down. They had to input my info 3 times that I knew of due to network failure. Definitely a great team it seems like. 100% would use U-Haul again and definitely recommend this easy process. Someone should give these employees a raise!!!!!!!
Preston MWhen dropping off, the agents did not tell me I could just drop the unit and leave until I asked so I ended up wasting about 20 minutes waiting for other customers ahead of me before I asked and they said I did not need to wait to be checked in.
JOHN SI was charged $32 for gas when I only drove 8 miles.
TAMIE PMy heavens. Tamara (sp?) was my CSR and she was so professional and helpful. The system was unbelievably slow (please upgrade your system!!!) but she maintained her composure. I would have cracked. The manager Shaquille was right by her side when she needed assistance. Great teamwork at this location! (Plus, they greeted all the other customers immediately upon their arrival to the location)
mary wI noticed that the van was dirty once I got on the road. Had roaches crawl out of vents while driving. Van also had a slow leak in front tire which I had to call roadside assistance to have tire changed.
Evan SI've used U-Haul services several times (2 Vans, 1-10ft. & 1-15ft.) during the past few weeks. All from this location. The reservation process was smooth every time, but aside from the time I returned a vehicle during business hours, every time I attempted to use the U-Haul app to complete a return, the app was conveniently experiencing technical issues and would not load, causing me to be overcharged for time I did NOT have your vehicle. I can't help but feel like that is a deliberate act to force additional charges for customers, increasing profit for U-Haul. I hope that is not the case, but I am not easily convinced it isn't.
GEORGE HVery easy
CARLOS QDirections on app were wrong.
Tim DNo comments at the moment.
DENNIS CVery slow service. When dropping off I pulled up to the return area and no one came over. Another return pulled up as well and still no one. We had to come inside where staff were sitting around instead of manning the return area or even watching the TV cameras. Unhitched and put the trailer away myself. Trailer was caked with dirt on the outside; all it would have taken was a hose to clean it up. Equipment performed well and did the job though.
Matthew LI made the reservation online. Price was 24.95. In the end I was charged 29.95!!!
ZOLTAN WVery professional and nice
Kathy ODrop off was quick and easy
Harry CStaff was really efficient and friendly. However the store has a foul/musty odor that I had to wait outside.
Regina MDefinitely met my expectations based on previous U-Haul experiences. Efficient staff, no issues and easy.
Michael KSaturday staffing. Only 1 person handling check-ins. Line was 5 deep. Luckily, I used self-check in via the APP.
Mark WWorks great the way it is.!
Qaadir MNothing
Mark MThe entire team is awesome. From check-in to check-out my expectations were exceeded.
Bradd WFriendly staff.
Jeffry PThe app should be more helpful as you did not know to take pictures of odometer and gas gauge until after I put keys into the drop box and read the big sign next to the box. Somehow you should be alerted as to those steps before you think that you are done with check out process. Otherwise the return place was fine.
Kelly HI have never had retail staff make it so clear that I was not important to them. They were engrossed in conversation about instagram and seemed put-out that I was intruding on their social time. Also, Truck was very grubby and seemed never to have been cleaned.
Jeb RFurniture pads were damp and stinky, but everything else was good
Thomas BEasy and customer friendly location easy in & out process,I will be back again thank you for ur professionalism
THOMAS RThe young lady behind the counter was wonderful and very professional when we got into the truck and turned out of U-Haul the whole cab week we were soaking wet. It just kept leaking through everything the whole cab nobody even offered a refund or anything for the inconvenience..
Traxey KGreat customer service
TONEY WHorrible accused me of stealing the trailer after it was returned perfectly on time had to spend my whole day on the phone with them because they couldnt find it comes 4pm and they finally said they found the trailer.
GAVIN GPersonnel were friendly and efficient.
Matthew BI think everyone is loyal and responsible at the customer service. Thank you for the staff.
Walson SThe wait time was long. More staff could have reduced the wait of almost 2 hours.
Chris RI rented a six by twelve trailer with ramp. The equipment I had to pick up was 66 inches wide. The ramp on the trailer is only 5 feet wide. Nobody told me this.So I drove over a hundred fifty miles round trip, wasted a quarter tank of gas and wasted five hours of my day.And I spent fourty two dollars on nothing.I try to get credit so that i could get another trailer but they said, no..I'm so dissatisfied and I will give you terrible reviews online
Julio DEverything was fine.
William SJust way too many people in line for the return and unable to pull into the busy lot. Had to park next door.
JEANNE MThe two ladies that were up at the registers were amazing and so sweet! My other reservation was canceled due to Noone being at that store for pickup so when I came into this store I was already in panic mode but they were very understanding even though they were extremely busy themselves. I will highly recommend this Uhaul location to anyone who asks!! Thank you again!!
Jennifer HThis is the worst location ever. I had a reservation arrived on time waited over an hour only to get to the counter and be told they didn’t have my van and cannot accommodate me to a truck and wasn’t going to offer another location until I inquired. Eventually after me demanding they do something a guy came from helping another customer and said he will rent a truck to me. Need better customer service and better check on system . Wait times are extremely too long . I never experienced this at other locations much more busier
Nekita JNEED MORE DOLLIES/DOLLIES WITH WHEELS IN STOCK TO RENT. THAT'S ALL. CUSTOMER SERVICE IS EXCELLENT!!!!!!!!!!!!!
JANICE WMade moving much easier, thank you!
larisa sN/A
charyl jFree mileage.
Luis CEverything was perfect
Joseph MThe vehicle was poorly maintained and seemed to struggle to accelerate, shift (transmission) or hold the line on the road (steering issue). The passenger door would not operate from the outside handle. I literally drove the vehicle 6-8 miles total and put more than 5 gallons of gas in it. Therefore, it was not "full" when picked up, regardless of what thew gauge said. I made two trips to the store for boxes in the week leading up to the rental and the service was slow, lethargic and employees seeming to go through the motions with no perceptible timeline to help you no matter how long you stood at the counter. In my first trip, they charged me for boxes that accompany a glass pack even though the box has a clear pre-printed label that says "free with the purchase of a glasspak." The only bright spot was the woman that checked me into the rental - very neat, polished, energetic and thorough.
John M