Customer Reviews for U-Haul of North Palm Beach

6,657 reviews

9225 Hwy A1A Alt   Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

(561) 848-0673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(561) 848-0673

9225 Hwy A1A Alt
Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Arrived to pick up my truck that I reserved weeks in advance and they did not have a truck available for me. No one had the courtesy to phone or contact me in advance to tell me that so I drove there and then back home for no reason. They then phoned me back an hour and 20 minutes later to tell me then now had a truck. So, then I have to have someone drive me back a second time to get the truck. When I picked up the truck it had very little gas in it. So, then I had to spend time to first go fill it with gas. Not a pleasant experience.

Jason G. 
Rating:
2.0

Customer did not leave a comment.

Kyle S. 
Rating:
3.0

The gentleman that assisted with my mobile pickup was very professional and courteous. The only problems that I had was with the truck. The doors had to be slammed to completely shut. The passenger side floor corner of the cargo area leaked heavily when driving on the highway during a rain storm. The amount of water that came in ruined our guest bedroom mattress.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Trevor J. 
Rating:
5.0

Customer did not leave a comment.

Karl L. 
Rating:
4.0

The first truck was not well-maintained so I requested a change. Then I received a good truck. Also, there were NO furniture dollies that I had reserved so I took an appliance dolly that worked out fine.

victor G. 
Rating:
5.0

Great customer service

Gloria K. 
Rating:
2.0

The employee who worked in the back was rude, too much aptitud, he was disrespectful and the manager looks as a decoration...

Odlanier V. 
Rating:
3.0

The condition of the truck was unacceptable. Multiple things broken, the roll up door was broken and clearly no attempt to fix

Eric L. 
Rating:
5.0

Rep was extremely helpful especially in such short notice

Deborah K. 
Rating:
1.0

How in Gods Green Earth can you rent moving trucks without dolly's available for rent???? That is misleading and your own employees... who are terrific... tried to hide their own disappointment in U hauls lack of response to this ongoing problem. I had to buy a dolly and then return it to get my move done. Whats next... charge extra for the steering wheel???? It reminds me of going to get glasses and then being told they were out of the micro fiber to clean the glasses. The truth was, they stopped supplying them and you had to purchase them for 10 dollars. I will not go back their either. And I will socially activate this experience to warn others about your misguided trickery.

Steven A. 
Rating:
4.0

Customer did not leave a comment.

neal C. 
Rating:
5.0

Not much . I spoke with the young lady at the desk. She was very nice and efficient . The gentleman there helped me hook up and had my trailer all ready and prepped and knew I had made a mistake on the reservation time so he fixed it and made it for 24 hrs. Great crew I use your location all the time . And will continue to use your location. I drive from Jupiter just because your location is that good and the equipment is well maintained.

ROBERT H. 
Rating:
5.0

Inside of cab was filthy, not too big of a factor from my standpoint, but really should have been better.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Maria Elenaa A. 
Rating:
5.0

This location is great friendly and helpful. But as a whole Uhaul is by far the worst most unorganized company I've ever dealt with.

Michael C. 
Rating:
4.0

The location I originally made my reservation with, 4371 Okeechobee Blvd, West Palm Beach, FL 33409, changed the location last minute and did not notify me. When I got there, they sent me to a different location to get the trailer I reserved. This was very frustrating and inconvenient!

Steven D. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

My boy that I rented from from was Awesome. I hope u recognize him. I will check back with him to see if you told him. THEY NEED MORE POSITIVITY THEN NEGATIVITY.

Denise P. 
Rating:
5.0

Everything went easily!

Jay D. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

The staff was very helpful in getting me in and out quickly. As customer service declines across industries, this location offered excellent service

Martin M. 
Rating:
3.0

The van was in poor condition, dents and scratches on every side. The blinkers in the vehicle were not working. I would think that would be a basic safety item in a rental vehicle.

Richard K. 
Rating:
5.0

The truck is excellently clean and saves gas. The process is very easy. I only had a problem because I rented it for 24 hours and they charged for two days. I went back and spoke to the manager and he resolved it.

Juliano C. 
Rating:
5.0

Nothing to improve.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Only thing that bothered me was when I made the reservation the person didn't go through all the options and find the best one for me. I really needed a one-way option but it was never offered. As a result my price was probably $150 more than it should have been. Lesson learned.

David E. 
Rating:
5.0

Correct the hours for the subcontractor that uhauls uses. Also to confirm their uhaul is there before the customer finds out the day they need to pick up there truck.

Esteban C. 
Rating:
4.0

Employees be honest with their evaluation after returning the uhaul truck. I was way overpriced with the gas charge after i returned with the correct amount of gas put into the tank.

Zaahir W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Customer did not leave a comment.

RAINER G. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

All good.

BRAD D. 
Rating:
5.0

Customer did not leave a comment.

Susanne O. 
Rating:
5.0

Nothing everything was great

neil C. 
Rating:
4.0

Customer did not leave a comment.

james D. 
Rating:
2.0

They didnt have any dolly's available even though I ordered them . Then wanted me to purchase them. Seemed like they didnt care about anything

Jonathan R. 
Rating:
5.0

So far it's all how far is all good.👍

Jennie R. 
Rating:
5.0

Customer did not leave a comment.

Henry J. 
Rating:
2.0

The return guys outside are constantly have a bad attitude, Unfriendly and frankly, just don't seem to care. The office gals seem nice enough but when you go to get the truck or return it outside, they are just plain rude.

David K. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Gayathri N. 
Rating:
1.0

Customer did not leave a comment.

Madonna R. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

very helpful

Robert M. 
Rating:
3.0

I reserved two hand carts and a furniture dolly. When we arrived they did not have any. We had to buy them or go without. It would have been nice to have notice, and not spend an extra $90.

Jessica J. 
Rating:
4.0

Difficult to find staff when we arrived to pick up truck.

Kathryn v R. 
Rating:
5.0

I was very please with the service at the pickup location. In addition to renting a trailer, I had a hitch installed on my Jeep. From scheduling to drop-off to pick-up, the service exceeded my expectations. The staff was pleasant and professional.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Jason T. 
Rating:
4.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

Transaction went smoothly. Staff was helpful. Move went smoothly. Overall very good experience. Would rent from them again. Actually I have rented from them 8 or 9 times over the years and keep coming back.

Kim G. 
Rating:
4.0

Location was well staffed. Check in was very quick and agent was very friendly and professional.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Disappointed that I wasn't able to rent any dolly's. There wasn't any available, and a furniture dolly would have helped. Other than that, the staff were all very pleasant and the process went smoothly.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

margaret W. 
Rating:
5.0

Customer did not leave a comment.

Andre V. 
Rating:
5.0

Best experience ever with Uhaul. Staff was knowledgeable and friendly

Denecia J. 
Rating:
3.0

He tried to give my wife a different trailer then what we ordered. Then when I got on the phone with him, all of a sudden he had the correct trailer????

Kimberly B. 
Rating:
3.0

The staff could be a little nicer and friendlier.

John J. 
Rating:
5.0

Super helpful and efficient

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Lesley P. 
Rating:
3.0

Customer did not leave a comment.

Robbin M. 
Rating:
5.0

Thank You!

Barry N. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

courteous service, good people

ERICH Z. 
Rating:
1.0

Customer did not leave a comment.

clarissa M. 
Rating:
5.0

Customer did not leave a comment.

Harmon S. 
Rating:
5.0

The young lady that worked with me was wonderful. She brightened my day and made the process easy.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Very helpful and speedy service.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

Lucia P. 
Rating:
5.0

Very good

Gabriel F. 
Rating:
5.0

The guys that work there are the bomb! Great personality, helpful, quick can not say enough,

BETTY S. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

The Service was Excellent

olivia F. 
Rating:
5.0

Everyone working there is very helpful and pleasant to work with.

JEANNIE L. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

Customer did not leave a comment.

Ilke H. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
4.0

The hitch clamp broke on the highway and detached. This is the second time this has happened renting a trailer from you. Very dangerous to rent faulted equipment. It then took me 6 hours to get this resolved.

Anthony B. 
Rating:
5.0

I got very helpful and nice customer service. despite technical problems with entering the data, the seller was very nice and helpful. the whole team that works in the department of u-halls where I picked up and returned the rented trailer deserves 11 points on a scale of 1 to 10. I am very pleased with the work of this team. thank you

Lukasz P. 
Rating:
1.0

Rude employee, was charged insurance when I opted out; also asked to switch form of payment that I booked with but the guy at the counter charged the other card.

Rose P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

POOR customer service, when i asked questions about the uhual it was like I was inconveniencing the customer service rep. Poor professionalism and customer service. They did not explain my contract ( like the late arrival is paying for a whole day) etc. never really want to use them again truely

kylah B. 
Rating:
5.0

Quick, easy, friendly professional service.

Chet M. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

truck was pretty beat up n did not run so good. told them seemed tire was rubbing in front of truck. ty for everything

Michael R. 
Rating:
5.0

There was only a 1/4 tank of gas at pick up. Minimum of a half tank full would be great

thomas L. 
Rating:
5.0

The process to pick up and drop off the trailer was quick and efficient. The staff was pleasant and professional.

Kevin L. 
Rating:
2.0

The front end alignment of the truck was way out, with the steering wheel always out of center. Truck was very difficult to drive, as it was not tracking strait. In addition, the wipers were horrible. Being caught in a rain storm was less than fun, as the wipers did nothing. Dry rotted wipers need to be changed. I've rented Uhaul many times in the past and this is the first time I've had an issue.

Christopher R. 
Rating:
2.0

Everything about my rental was bad. I made a reservation 2 weeks ago. I received an email confirmation with the pick up address and time. I went to the location and arrived 10 minutes early only to find the location was closed and there were no trucks. After waiting on hold forever with UHaul, I was told I would have to drive 30 minutes south to pick up my truck in another town, which would cost me gas and mileage...scam! Then when I arrived at the other location, the truck I reserved WEEKS in advance was not available, so I had to take a smaller truck which not only resulted in two trips instead of one (more gas and miles) but I had to pay for three extra hours of labor for the people helping me. Never again UHaul.

Dan L. 
Rating:
4.0

The only issue I had with the truck was the wiper blades. They needed to be changed before I got this truck. It rained a little and all they did was smear water across the windshield. Otherwise, this was a great truck and it was in very good shape.

Kara C. 
Rating:
4.0

Customer did not leave a comment.

DONYALE D. 
Rating:
5.0

I rent from this location all the time and they are always top notch. Great, hard working staff.

Kurtis B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
No reviews have been submitted for this location.

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