Customer Reviews for U-Haul of North Saint Petersburg

3877 reviews

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was ready to go when I arrived.

John V. 
Rating:
5.0

My only concern was I was charged excessively for the rental. My paperwork didnt reflect the actual amount that was charged to my account I only authorized a 100.00 payment but over 250.00 in payments was held on my card which I now have to wait several days for. Which is both inconvenient and misleading.

frances P. 
Rating:
4.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

Marron M. 
Rating:
1.0

The service agent was extremely rude when I dropped off the truck she was irritated that I parked the truck in the wrong spot. No one told me where or how I needed to park truck. When I parked it in wrong direction. I could hear the service agent saying Oh My God as if I was bothering her. I will never rent from this place ever again. None of the people at this location understand what customer service means. Horrible !!!!!!

HEIDI C. 
Rating:
5.0

Very friendly and professional

Juan A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
1.0

vehicle was not at location

Lauren W. 
Rating:
5.0

Rental was fast and efficient, loved the truck and the price was totally acceptable for not losing business due to a truck issue.

William L M. 
Rating:
5.0

Nothing

Rita C. 
Rating:
5.0

Always friendly and prompt service at this location. I'll continue to use them for all my needs.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

DARLENE C. 
Rating:
5.0

Customer did not leave a comment.

OSWALD D. 
Rating:
5.0

My mattress got quite dirty and I didn't have e Bough pads. I went back 4 times buying supplies, I'd just suggest the store recommend buying mattress cover and renting extra pads. But all personnel were friendly and helpful.

Deidre W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

I tried to extend the rental on line and it would not allow me to do it. This was a problem for me.

Carlos R. 
Rating:
5.0

Excellent staff :)

Thomas S. 
Rating:
4.0

The only issue was when we tried to call the 800 number to extend our rental truck....we literally were on the phone for over 25 minutes on hold for customer service.

Laurie A W. 
Rating:
5.0

Remove the mask requirement to enter facility

Tabb M. 
Rating:
3.0

I got charged a fuel charge that did not apply? I will call tomorrow

Heather D. 
Rating:
5.0

Nothing everything everything was professional and fine thanks again

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN G. 
Rating:
5.0

Smooth process from getting packing supplies to selecting the right size trailer to timeliness when picking up the trailer. Very courteous employees, all!

Louis P. 
Rating:
2.0

The truck cargo area was dirty and would not take boxes back for a refund.

EDWARD M. 
Rating:
5.0

This location is extremely busy on the weekends. I could recommend you hire extra help on Friday, Saturday, and Sunday. Frankly our experience was fantastic for as busy as the employees were. Great job!

Amy L. 
Rating:
1.0

Worst place ever truck broke down 15 minutes later called the location they was absolutely no help then he hung up on me called back 30 minutes and ASK ME DID I SOLVE THE PROBLEM 🤬

srynthia F. 
Rating:
5.0

Everything was amazing. I will definitely be back and recommend this location for anyone who needs to rent a truck.

LORI R. 
Rating:
3.0

The manager was rude. Not sure if he was joking or not but walked up to me when i pulled in the rear lot where the trucks were and asked was i taking his truck. I had to explain that i was droppingnoff one and not taking one.

Larry P. 
Rating:
1.0

Customer did not leave a comment.

Travis V. 
Rating:
3.0

Manager, Don, was a bully. He was angry with us from the first word he spoke and disguised it by being overly polite with words but very mean with attitude. I left feeling like I'd done something wrong. We won't be back or recommend. Truck was great, though.

Darcy L. 
Rating:
4.0

He offered to add 2 extra days and I agreed but then we were getting calls from the drop off location threatening to call the cops if we did not return the truck within the hour even though we were over an hour away and had to unload the truck.

Jeffrey H. 
Rating:
5.0

Amazing people!!! Awesome service!!

Elvira J. 
Rating:
5.0

Nothing, everything went smooth

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

MARGARETE F. 
Rating:
5.0

Customer did not leave a comment.

thomas A. 
Rating:
1.0

I rented a pick-up truck for a couple of hours at 19.99 plus mileage. I put like 30 miles on it, and spent 6 dollars to refuel it. I was charged $54.57 I was never asked about insurance coverage and got charged $10.09 and when I asked why I was told to speak to the manager who told me that happens when you rent a pick-up truck instead of a regular truck which have coverage if you use your own insurance. I rented before and I thought they had my records and that was why I was never asked about insurance coverage. I was always treated very well before but this time all the staff was new and were never friendly. I was billed even before they checked the mileage on the vehicle. Bottom line, I will never use U-haul again and I will tell everyone l know that l ended paying $54.57 plus $6.00 on gas ($60.54 in total) for a 2 hour pick-up rental. What a SCAM.

SAMUEL V. 
Rating:
4.0

Customer did not leave a comment.

AUSTEN L. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
3.0

Excellent owner and service. Very quick and helpful even amid a small rush of several customers arriving around the same time.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Very busy location. They need more staffing.

ERIC K. 
Rating:
5.0

I literally know of NOT ONE SINGLE SOLITARY THING you could do for improvement. I've rented from this location multiple trucks and trailers, finding myself FULLY SATISFIED each time. I think your location GM is named Rico. He and his staff have proven EXTREMELY HELPFUL and made every facet of everything EXTREMELY EASY. Their banter is good and funny while delivering high-level professionalism WITHOUT FAIL. It's simple to see the reason your company has long excelled in light of recruiting and training staff in the manner you apparently do. THANK YOU for such excellence! My review may sound like the employees at this location are family members or friends; they aren't and I've never met any of them outside the context of your biz. I've dealt with at least three different males and one female across the years at this location; EACH ONE performed in an awesome fashion. I don't need to hear from anyone but I'm more than happy to dote on them more ... my cell is 813-748-9830 and my email is ronnie@peopleilove.com ... and anyone among your staff who'd wish any added detail is welcome to reach to me. I have also rented at at least a half a dozen other locations and the experience seems predictably, consistently stellar. The more I ponder it all, the more your biz model leaves me impressed.

RONDAL W. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
1.0

Their computer system was down when we entered and they were struggling to get any trucks rented out. After charging my card 4 times for $100. Then our card got charged for boxes we returned and another charge were weren't aware of. Luckily the customer service was helpful and got everything fixed for us. UHaul is great. This location is trash.

Rebecca S. 
Rating:
5.0

This was the second time we went to this location. Each time the staff were professional and friendly. I will always use this location when I need a truck.

Sandra G. 
Rating:
1.0

Their system was down when I went to return my truck so I had to followup with them for my checkout as my online account still showed the truck not returned 2 days later and then They charged me at checkout when it was a one way trip so I was double charged. And now I have to wait 72 hours for a manager to contact me for a refund.

Caitlyn H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Excellent as always. But frankly, it's the value: please keep prices where they are cause I always feel like the value is the best thing.

Jeremy S. 
Rating:
3.0

system was down customers waiting in line to rent equipment.. was told to download app and check in online. waited longer then we should have, need a better system when this happens! Unacceptable for customers trying to get what and where they need to go!

Kelly J. 
Rating:
1.0

Had many frustrations when attempting to rent a tow dolly for a car I needed to move a couple miles. First I called a local neighborhood dealer to ask if a dolly was available. I know it cannot be a guarantee that a trailer is available but they said they would hold it for me so I went ahead and placed the reservation. When I arrived I was told it was rented out to someone else. I asked if there are any others nearby and I was told there are non within 20 miles. So I called the next closes Uhaul 30 times before someone answered. It became very frustrating when I pulled up and noticed the only employee run inside to answer the call which of course was me. After going inside the employees told me my truck and trailer were not suitable for a rental which was not the case because I rented the same combination two times within the last month. So on I went to the last location. This location had no problem approving me and providing a dolly (within 5 miles of the other location). I ended up paying almost double because by then I had no time to return the dolly across town. I would like to be considered for a partial refund for the difference in cost for returning it to a different location because of the rude employees I had to deal with along the way. My final pickup location was handled wonderfully and had me in and out within 10 minutes. Please reach out to my email alexthestove@gmail.com

Alex S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Have more counter help during busy times.

NATALIE N. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

The uhaul website could be a little easier to use. It wouldn't allow me to continue after entering my info to create an account for easier check out. I would enter my credit card number and I would get redirected to enter it again. After several attempts and double checking my entries each time, I gave up and figured it was a glitch of some sort with the website itself.

ALEXIS L. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Customer did not leave a comment.

kathy W. 
Rating:
5.0

Customer did not leave a comment.

Ebony R. 
Rating:
3.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Better method of taking information. Asked for alot of personal info before they could give me a quote via phone then once at location took a picture of my license on personal phone. Did explain after I made comment and offered an option but he already took pic. This day a d age there is too much employee theft to be doing that. Needs tobe changed before something happens and you are sued.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
4.0

The truck we got was rough. Over 100k miles and the transmission seemed to be on its way to failing. Power was inconsistent and the whole cab would randomly lurch. Thankfully it was an in town move with three stops so we made due, but truck condition is always a luck of the draw thing.

Nathan G. 
Rating:
5.0

Excellent Customer Service. I would highly recommend this location and will be using them again.

Susan K. 
Rating:
5.0

Great customer service!

Vivian M. 
Rating:
5.0

Customer did not leave a comment.

JAMES DALE L. 
Rating:
5.0

I would recommend the location but not the movers. I wouldn't recommend the movers because my movers was 5 hours late and cause me to have to pay extra for my truck.

samsara L. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

The staff member in the store at the time of my arrival was excellent! I rent trucks and purchase supplies from U-Haul all the time. This vehicle was dirty on the outside and had a barely usable passenger-side side view mirror.

Vivian M. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
4.0

The truck on the inside was disgusting and cover in dog hair and muddy paw prints. At least I hope that was mud, and it smelled like wet dog. I would still recommend that location, because everyone was friendly and professional. The store itself was clean. Just making sure you have time to have them clean out the truck if it isn't clean, I had people waiting to help with my move so I couldn't wait. That was the second time I rented from them. The first time the truck wasn't the cleanest either, so I brought cleaning supplies this time.

Tara Z. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
1.0

The U-Haul wouldn't go over 40 the U-Haul had no power storing when driving when I turn right it will slide to the left broke up two bedroom sets equaling over $3500 of furniture was broken staff when I went back to return the U-Haul was rude didn't want to hear about the U-Haul and how it was driving return the U-Haul on a half a tank of gas and returned at the same day at six and now I see I got chargeTwice for something that I don't even know why and in fact I should've been reimbursed for some of the loss that I occur of using the U-Haul

Felisha A. 
Rating:
1.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Shout out to the woman who works there she was excellent very friendly very nice

Jennifer S. 
Rating:
1.0

Horrible customer service bad attitudes. One employee even tried to get in my face threatening me because he dropped the key. Filing formal complaints

KATHLEEN E. 
Rating:
5.0

The fees per mile for a simple in town use is too high! Paying the tea to fee, mileage and gas turns a $19.99 day react to $112!

Jeffrey E. 
Rating:
1.0

I am actually going to call an attorney to sue you.this GM Rico is an absolute racist.his crew ganged up on me and my wife.never ever have i had black people feel entiled to yell and disrespect me and my wife this women that worked there even wanted to try to charge me for very visible damage from another previous rental that was mentioned to the GM before i rented.Rico agreeded with me that we spoke about this before i rented the truck.but this women didnt care she was going to charge me because we didn't get along never have i had anyone treat me like i was there kid yelling at me.this GM Rico is a liar and he tried to be sneaky and over charge me with a fuel charge.well i didnt trust him from the start so i screened shot before and after on the gas and not only did i not short the gas i over paid for fuel.but this Rico tried to be sneaky and over charge me.i am going to make this clear my grandfather is william Paley CBS television.if i dont hear from uper management about this situation.i will be sending a film crew to this location and you will be on the morning, midday, evening and late night news in all 50 states.how in the world did you give this man a franchise if something isnt done i will never use UHaul again and i will do everything in my power to turn as many people away from U Haul as possible.this lying Rico GM said i was cursing his employee.he say we have video and i begged him to see it but he wouldn't because he is a liar.i want to see video of march 20th about 8:15 am.please understand i am going to see a lawyer and once you see this video of not only this women being so rude to me.but my wife was just standing there and then she started with my wife i was inside and i could here this piece of garbage yelling at my wife someone needs to call me 727-320-6694 Larry Paley

LAWRENCE P. 
Rating:
5.0

What a professional group of people. Don was outstanding.

SHAWN S. 
Rating:
2.0

When order on line for pick up getting confirmation email all set for pick up and no key is there and after spending 30 on phone trying to get with person telling me that this location didn't leave key in security box !! Going there in morning to get my rental the this person tell me nothing the can do but start over

Carlos B. 
Rating:
4.0

Customer did not leave a comment.

Robin N. 
Rating:
3.0

I was given wrong information when I rented the moving vehicle I was charged one price but when I returned vehicle that had mechanical issues I was charged more

TAWALLA K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Very nice people work here.

Cindy D. 
Rating:
5.0

Customer did not leave a comment.

MARIA E. 
Rating:
5.0

Excellent, as expected.

Eldridge B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
1.0

Got there in time for my appointment but didn't leave till 35 minutes later. I needed the truck to pick up some furniture by the time I got to the guys house, had sold the furniture to somebody else because I was late by 45 minutes at that point. Awful experience, Wasted $38 of my money Only to have the Guy working at the counter at the U-Haul office tell me he can't do anything for me With a smug look on his face!

Jamie D. 
Rating:
5.0

Had a reservation at the Park Blvd location and got there as scheduled and the store was closed at 3:45. Went to another location where I got a rental.

archie A. 
Rating:
5.0

The hood of the truck was not fully engaged in the secure position

TERESA T. 
Rating:
5.0

Customer did not leave a comment.

donna W. 
Rating:
5.0

Would highly recommend...... Very good!!!!!

Patricia W.  |  Overall Experience 
Rating:
4.0

Ricco was outstanding and went above and beyond to fix my electrical problem for towing.

Dawn B.  |  Overall Experience 
No reviews have been submitted for this location.

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