Customer Reviews for U-Haul of North Saint Petersburg

Rating:

5.0

Great staff!

Rating:

5.0

Very fast and helpful.

Rating:

5.0

This is a great location ebony. The manager's wonderful, most of the people. I've dealt with it's probably my third or fourth time dealing with this location, unfortunately, when I returned it, there was one bad apple.I just didn't appreciate the way he was talking to me like I was an idiot. I actually got up and left. But don't let one bad apple.It's a great location, and they usually take very good care of you.

Rating:

5.0

This is my go-to place for those unexpected needs.

Rating:

5.0

Great service.

Rating:

1.0

Online price said $30. Was charged $80 dollars once returned. Never using uhaul again

Rating:

4.0

I had told the agent on the phone I wanted a 24 hour use. She processed it as only 6hrs. I had to rush around and get everything done much quicker. The desk agent told me that Sorry they made a mistake and they could not fix it because someone else was waiting to pick it up at 7am the next day.

Rating:

5.0

Very friendly staff. Very easy to work with. I returned the trailer just 4 minutes before they were about to close and leave for the day. They were gracious about it, got me unhooked and on my way.

Rating:

5.0

They are always helpful and friendly.

Rating:

1.0

Get their correct email address

Rating:

5.0

Exelente todo

Rating:

4.0

Just what I recommended in my first coment.

Rating:

5.0

Monique the employee was very professional and a great help getting me in and out with my trailer

Rating:

5.0

Staff is great and friendly, everything was quick and simple

Rating:

2.0

I need someome to contact me, not only my trip was unsafe, the tow dolley i received was not working, the right tail ight didnt work and the guys who strap ny car didnt do a good job i was deiving 55 on I75 the interstate and the right tired got unstrap i almost cause and accident not only because it was dark and because no tailight working

Rating:

5.0

Good atendant & very friendtly & sociable employer

Rating:

5.0

Great experience. I’ve used this location exclusively since my first experience there and the staff continues to meet and exceed my expectations.

Rating:

5.0

Friendly, courteous staff. Rental truck in great shape and ready to go. Actually got my job done early! Thank you!!!

Rating:

2.0

The truck was barely drivable and we had to extend the rental because we couldn’t drive speed limit, had to stop frequently. There was zero customer service and zero access to the app during this time. We drove with fear of breaking down the entire time. When I dropped off I had to request that they check the truck in despite choosing to drop off during business hours. This was a horrible expensive process and we were unable to complete our plan.

Rating:

2.0

Trailer was not properly secured to hitch. When loading, the trailer came unattached and rolled forward into the back of my truck, damaging the license plate. Had that happened with a full trailer on the highway the results could have been catastrophic. Please train your employees proper way yo connect hitches

Rating:

5.0

Customer teas excellent. And the repress fantastic fruit from fantastic from beginning to the end…I will be back if needed

Rating:

5.0

Very helpful staff, quick service, clean equipment. Highly recommend.

Rating:

5.0

Staff was very helpful especially the lady at pick up, Staff was friendly at drop off as well. No problems.

Rating:

5.0

personal, we are very helpful and friendly. It was a very great experience. Would rent from you guys again.

Rating:

5.0

Nothing! The guys were great, and so was Ebony. Great customer service.

Rating:

1.0

So called GM Ebony is just horrible, unprofessional, disrespectful and should not only not be employed in any services involving patrons but definitely should not be a Gm. We all know moving is already stressful however Ebony managed to give it a violent shove into a total catastrophe. Made my move and my storage the worst experience ever. I was threatened, unheard, misunderstood, and confused and got no help from her whatsoever in fact she did the complete opposite n was totally unprofessional.

Rating:

5.0

This is my second time returning to this location. I’ve rented many U-hauls over the years and this location is the best! Friendly employees that make the process so easy. The flow of their signs and setup make it very easy for customers. Good job 9th & Gandy!

Rating:

5.0

Michael was a real jerk. Rather than letting me pull in and disconnect the trailer, he made me do all the maneuvers to park it off the pavement in a grassy area near the entrance. He said he wasn’t going to do it so it was my responsibility to. He was a real BUTT about it all. Not a very nice person.

Rating:

5.0

Ensure every customer gets the same level of service as I did. Got help hitching the trailer and getting the invoice… nice.

Rating:

5.0

Michael was fantastic! He was able to help us with our needs and made sure we had everything for the trailer. He got it hooked up and had us on our way in no time! He was very friendly and it was a pleasure to have him help us!

Rating:

5.0

I believe this was my first time renting a truck with U-Haul directly and it was such a quick and easy process. I recommend and would rent from this location again.

Rating:

5.0

Unfortunately, the 10’ Van I rented had significant problem of leaks on the top corners of the cargo box. We load the truck and when we were going to unload the boxes, started to rain. It was pouring. We had to stop for an hour and then continue unloading the cargo. We found 3 boxes completely wet and some of the paper documents I had in one of the boxes got damaged. I was not happy about it. I was not expecting the Cargo Van had a leaking problem.

Rating:

5.0

Ebonee was AMAZING - professional - knowledgeable - helpful - kind - she got us in and out of there quickly and when we got stuck with the truck full of stuff because our house sale fell through - she came through for us after hours and kept us informed - her team was equally as helpful and kind. We were in a mess and she was very helpful and kind. We are so grateful for her!!!

Rating:

5.0

great people and very easy to work with.

Rating:

3.0

I really dont get how there can be an absence of rental furniture dollies when I requested one weeks in advance but we need to make sure to hold on to the buyable supply for all those people shelling out $200 for some planks and casters

Rating:

5.0

Michael was great. He was busy but still handled everything well for everyone. Thank you

Rating:

5.0

You charged me for gas when I filled higher then when we took out! Not right

Rating:

5.0

Leon at the MLK and 94th was wonderful and so helpful. He had our experience great and was very friendly and helpful.

Rating:

5.0

The trucks roof leaked so bad all my stuff got wet.

Rating:

5.0

Everything from origination to destination was great and a smooth process!

Rating:

4.0

Truck was dirty, but it did the job.

Rating:

1.0

Horrible experience - Got charged an additional $100 for “missing furniture pads” when they were left, in the truck, UNUSED in their original bags. Woman on the phone was extremely rude when I called to ask for clarification and said they would not reference any pictures to help correct their mistake. Never again - didn’t think I would have to worry about this but clearly need to have a different process along with the customer service.

Rating:

5.0

Leon and his staff did a great job with preparing the truck and the paperwork. Everyone was friendly and welcoming. Great experience. Thank you to everyone ☺️🙏

Rating:

5.0

Very smooth process. The two men in the office that helped me were very friendly, polite and helpful. Thank you.

Rating:

5.0

Thank you

Rating:

2.0

Customer service can be improved. Upon arriving at the location it took 3 minutes before being acknowledged which was only after my son said hello several times. Unfortunately we felt like we were intruding rather than to be assisted.

Rating:

5.0

Excellent!!!!

Rating:

4.0

Have a pot of coffee . LOL

Rating:

5.0

The staff was amazing

Rating:

5.0

Quick. Easy. Efficient for a drop off location.

Rating:

4.0

N/a

Rating:

5.0

During the drive Che k engine light came on. Transmission seemed to be slipping

Rating:

5.0

⭐⭐⭐⭐⭐ Absolutely AMAZING experience at this U-Haul location! Even though I can’t recall the owner’s name, her customer service and professionalism were truly top-tier and deserving of five stars. She went above and beyond to make sure everything was handled smoothly and efficiently, and her positive attitude made the whole process stress-free. You can tell she genuinely cares about her customers and her business. This is hands-down one of the best U-Haul experiences I’ve ever had—highly, highly recommend!

Rating:

5.0

Would highly recommend...... Very good!!!!!