Customer Reviews for U-Haul of Oakland

7,929 reviews

5330 International Bl   Oakland, CA 94601

(510) 532-1221

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(510) 532-1221

5330 International Bl
Oakland, CA 94601

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

There was only 1 person working the counter. This made it so that a long line started forming behind us causing people to wait for almost 30 minutes. When all our paperwork went through, it would have been nice to know what time we would have to drop off the truck rather than just the day. Overall really helpful staff.

Angel Y. 
Rating:
5.0

Staff was friendly and helpful. One person reminded me and allowed me to refill gas to prevent the almost $70 charge for one gallon of gas.

Ryan E. 
Rating:
5.0

We were told there was a grace period for the return. I had to return it on my lunch hour. She told us not a problem. We were charged an extra day for rental and insurance for an extra hour.

Roger C. 
Rating:
4.0

No improvements needed.:)

tameka H. 
Rating:
5.0

Not in the best part of town but, the facility is well kept and the personnel were helpful and friendly.

David B. 
Rating:
5.0

Thanks to the UHaul team. Everything went great,

preston D. 
Rating:
5.0

Nothing

Tommie A. 
Rating:
3.0

The counter agent could benefit from coaching and training in what not to say to customers. During pickup, I asked her if she could email the contact instead of printing. This was her response and I quote “ I'm going to print it for you so you come back to sue us”

Ash A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
2.0

Customer did not leave a comment.

Afsaneh M. 
Rating:
1.0

Better employers, the people are rude

huber S. 
Rating:
4.0

Customer did not leave a comment.

Wendy K. 
Rating:
5.0

Everything was perfect, would not change a thing.

ROCHELLE R. 
Rating:
5.0

Staff very friendly. Great experience

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Was awesome experience when we picked up. When we came to drop it off and get receipt inside. The girl at the counter wasn't pleasant. She wasn't smiling. She was grumbling to the other male worker about her job. Asked to use the bathroom cause we was on the road long time and didn't stop anywhere cause we didn't know where to go. She told us no. I could see if we wasn't customers. But we was. Seems as she wasn't interested in working that day I glad i had a good person in the morning. I would have left if she was the morning person and went somewhere else. Manager should have a talk with her. How she treat people, how she conduct herself, and smile and not have an attitude. Im multi race myself. And she should know treat others the way you wanna be treated.

krystal K. 
Rating:
5.0

Windows very dirty

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Sherelle C. 
Rating:
5.0

Customer did not leave a comment.

Alfredo V. 
Rating:
4.0

Customer did not leave a comment.

Ash A. 
Rating:
5.0

I was very satisfied

william B. 
Rating:
5.0

The persons who received the truck was so friendly and excellent.

Javier A. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
3.0

My van smelled like turpentine or alcohol of some kind. There was no secure drop off box for after-hours drop-off, so I put the keys in a mail slot - it seemed to work, but it was a confusing experience. The staff actively discouraged me from returning after-hours, stating that there had been vehicle thefts in the area and that I would be responsible for whatever happens after I dropped off the car. Why would I leave my car here overnight instead and risk that getting stolen? Once I "return" my rental, it should not be my responsibility!

Amar L. 
Rating:
5.0

I rent from this Uhaul on International in Oakland several times this past year. They are always very friendly and helpful.

FREDERICK G. 
Rating:
5.0

Not pay so much

mario T. 
Rating:
1.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
1.0

Staff was extremely rude and unprofessional. Never experienced anything like this. Next level disregard for delivering a good experience for the customer. Basically treated me like shit.

David S. 
Rating:
5.0

Do your best in a bad situation in getting more people to work there. It's difficult nationwide to get people to work. The current people you have are EXCELLENT!! You can not afford to lose any of them.

Steven H. 
Rating:
5.0

Much thanks to the folks at 1 Singleton Avenue in Alameda too.

Arthur C. 
Rating:
3.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

ULF G. 
Rating:
5.0

Customer did not leave a comment.

Yoseth N. 
Rating:
4.0

The key for the padlock to lock the latch behind the truck didn't work. Was unable to secure my property during my move as a result. Please double-check to make sure the right key/padlock pair is issued.

Anthony O. 
Rating:
1.0

Staff was rude, condescending, and combative. Refused to show where to drop off equipment, assumed I had picked it up there so I should know where to go. Used foul language and took pictures of my wife and daughter while I was trying to return equipment. Not only should this location's personnel be replaced, but a full refund should be issued along with an apology.

Mark L. 
Rating:
1.0

Staff was rude, condescending, and combative. Refused to show where to drop off equipment, assumed I had picked it up there so I should know where to go. Used foul language and took pictures of my wife and daughter while I was trying to return equipment. Not only should this location's personnel be replaced, but a full refund should be issued along with an apology.

Mark L. 
Rating:
4.0

Maintain your vehicles better. I rented truck-EL1295 17ft long yesterday and I considered it unsafe to drive it needs a front end alignment and I was hearing a grinding noise coming from the front wheel bearing area on driver side .

Mark M. 
Rating:
3.0

Customer did not leave a comment.

taylor H. 
Rating:
5.0

Everything and everyone was excellent! Great job.

Victor D. 
Rating:
5.0

They have great customer service all around

Jeffrey J. 
Rating:
5.0

It was my first time renting a U-haul truck, the service providing at 5330 International Bl in Oakland, CA was excellent. Fast and the people are kind. I reccomend.

susana D. 
Rating:
1.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Everything exelent

sergio J. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

I believe that are cheating customers out of time and money extra charges. Charging for extra days and they never have enough gas in the trucks I have to go to gas station when I pick up truck!

CHAUNCIE G. 
Rating:
4.0

Well, I was charged for gas that I didn't use. I only went 6 miles and I don't understand how I used 3 gallons of gas, for such a short distance. Also, the person wouldn't even look at the picture that I took before leaving office of gas gauge and mileage. That should be addressed, customer service is VERY IMPORTANT.

Diane P. 
Rating:
1.0

Very rude. Over charge me for a 15" truck. Paid $800 for it. Charged me 2 times for the truck and all they said was, 'We are sorry'. Will never do business with UHaul again.

Gilbert V. 
Rating:
3.0

I'm sure it's very useful to have UHaul in this neighborhood, but I felt very unsafe and did not leave the property, there were a lot of people hanging around smoking weed directly outside the facility.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
1.0

They gave me a truck with a busted gas tank tube. That means you cannot fill gas to the tank as gas spill out to the ground every time you pump gas. I was stuck on the road, and I had to wait for 4 and 1/2 hours for roadside assistance to come and repair the issue. What a horrible experience

Gudina H. 
Rating:
5.0

Customer did not leave a comment.

Lydia K. 
Rating:
5.0

Customer did not leave a comment.

Mica M. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

Tahira H. 
Rating:
5.0

Great customer service.

Harold D. 
Rating:
5.0

Friendly, helpful, and efficient service. I shall be back with my new car.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Jenatte B. 
Rating:
3.0

Customer did not leave a comment.

Perry S. 
Rating:
5.0

Super professional service and very fast. Ample parking that is safe and monitored. Cameras everywhere. My absolutely favorite Uhaul.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Carmen W. 
Rating:
4.0

Customer did not leave a comment.

Ana G. 
Rating:
5.0

Customer did not leave a comment.

KaSelah C. 
Rating:
5.0

Customer did not leave a comment.

KaSelah C. 
Rating:
5.0

Customer did not leave a comment.

Velma M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Excellent service for hitch install. Good comm to reschedule. Courteous staff. Bad neighborhood. No waiting area. I was happy with experience

Stephen A. 
Rating:
4.0

Customer service was excellent

Ometha H. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
5.0

Excellent customer service

Gilbert A. 
Rating:
5.0

Need to have all the supplies

Gerardo D. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
4.0

Scheduling was very difficult, since most of the time when I called the location I was forwarded to the call center. Another time, my appointment day was changed without a heads-up call. Apart from those frustrations, the staff was very helpful and they did a great job with the installation.

Dylan J. 
Rating:
5.0

Nothing I can see, great staff & quick install.

Scott G. 
Rating:
3.0

The staff was very friendly, but the installation tech had installed the hitch slightly crooked, causing it to rattle my exhaust pipe underneath my vehicle. After mild troubleshooting, the tech could not figure out the issue and I had to travel to another location at an inconvenient time to get the hitch adjusted properly to irradiate the rattle. The hitch is now working as intended.

Chris B. 
Rating:
5.0

The customer service rep was professional and courteous.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Mynia P. 
Rating:
4.0

Great Location Great Staff

WILLIAM P. 
Rating:
2.0

Provide Wash Room Facilities to customers who booked and have valid Contract Number.Even for prospective Customers also.

Amarjit B. 
Rating:
4.0

Customer did not leave a comment.

Mose W. 
Rating:
5.0

I think this is the third time I've used this location for a uhaul truck. Always kind and professional. Very happy with the service every time. Whatever these folks are making, they deserve a raise.

IAN C. 
Rating:
3.0

I had a reservation for a 5x8 box trailer for pick up at Hayward, CA location on Jackson street. Upon arrival, they told me they don't the trailer, and transferred my reservation for a 8X12 trailer (not what I had reserved) to 8000 San Leandro St. in Oakland. The person who tried to help me there was so concerned and mad about the fact that Hayward has sent them 5 of their reservations this week.. Despite the fact that they had the trailer I needed, he wasn't going to have any of it and transferred my reservation to 5330 International Blvd. location. After more than 2 hours of driving around in unfamiliar neighborhoods, I finally had a trailer, different size than what I had initially made a reservation for.

Mike S. 
Rating:
1.0

I ordered a Uhaul in Stockton weeks prior to my date. I was given a UHAUL in Sonora and I live in Albany, CA, I then had to pick up a Uhaul in Oakland and pay about $150 more due to the shortage. The people at the facilities seemed overworked and miserable. It showed in the service. They did not have the requested supplies as well such at furniture utility mover. The worst part was the rear view mirror that dangled off the truck AND the battery that died when we were finished. I was on the phone with Oakland Uhaul for 50 minutes. No help. I had to call my own AAA.

Steve K. 
Rating:
4.0

Did not have any issues. Staff was helpful and friendly.

ESPERANZA P. 
Rating:
4.0

Customer did not leave a comment.

Latasha M. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
2.0

I was moved from one location to another because they didn't have the size van I needed. The final location also didn't have the size van I needed because they said they only had one for a one-way trip, not in town. The guy doing the final tally said I was “one gallon short”…not sure how you would tell that…and charged me $8 extra.

Samantha H. 
Rating:
4.0

We rented a van to cater two events. When I did the walk around, I noticed that the van was dirty on the outside. Someone made an attempt to clean th inside front windshield, but really made it worse. I know this location is very busy, but the windshield was a hazard to drive.

Sharon C. 
Rating:
3.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

It was top notch! No room for improvement! Many thanks!!!

Stacy E. 
Rating:
5.0

Great staff; adapting to the situation professionally. Everyone that I spoke with here was too-notch. Recommend the equipment tracking software for U-Boxes be updated; the system allowed me to schedule a loading of a U-Box whereas the situation on the ground was that no U-Boxes were available there.

Brian R. 
Rating:
1.0

Rude coustmer service. No respect for coustmers as they will talk to you like they own you. Or they giving you from them

Musaed D. 
Rating:
1.0

Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again

Jamirsen E.  |  Overall Experience 
No reviews have been submitted for this location.

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