Customer Reviews for U-Haul of Oakland

Rating:

2.0

So the truth is, I would've given this a 5-star rating -- and in fact, DESERVED a 5-star rating -- except for one single issue, which was alarming to me. It was a great experience, and the truck was perfect. No problems whatsoever with any of that. The ONLY issue I had was that Nadia took my phone....and took it outside.....without telling me....and used it to take pics. Her exact words: "lemme see your phone". I was a bit perplexed, but gave it to her. She took it and then started filling out the form on it.....and then walked outside with it to take pics. Extremely bizarre. In today's world, you just don't do that. However I spoke to two other employees and they were both awesome. VERY much appreciated their responses. I will be happy to use U-Haul again, as I assume that this matter will be addressed and rectified.

Rating:

5.0

Jesus was SO helpful and the Cargo van was perfect to move a sign for our business! Thank you!

Rating:

5.0

Staff was extremely helpful and quick.

Rating:

5.0

Jesus and Nadia were helpful and kind. I really appreciate Jesus for expediting us through the rental process. Shout out to Nadia who is both professional and hilarious.

Rating:

1.0

I did everything right and still had the worst experience possible. I made a reservation, downloaded the stupid app and showed up on time to pick up my truck. But the office was chaos and nobody knew how to help the customers. We were literally told to turn off our Uhaul apps as it was disrupting their computer system. I then waited for over an hour and a half before someone could get me keys to my truck that was visibly is plain sight right outside the door. This was a ridiculous and infuriating experience and I will never rent from Uhaul again. I will use a more modern service like Turo or just hire a moving company as the inefficiency and lack of customer care was outrageous.

Rating:

5.0

Equipment always available. Great service.

Rating:

1.0

I was return the trailer whensday and they was call me Monday and ask when I will tether trailer

Rating:

1.0

The desk and yard person were very rude.threatened not to honor my reservation because I parked in the yard last Friday because the car had valuables in it. The neighborhood is sketchy and when I was in Monday for a trailer rental. The desk gal said I could park in the back. I parked in the back when I came back on Friday and the Same desk gal said I could not park in the back. I said you said I could Monday when I was in last. She got upset I told her she told me it was ok on Monday. Then she sent the yard guy in to tell me I couldn’t park there. Told him I was already parked and just wanted to get my trailer so I could leave. He told me move the car or no rental. Both could’ve handled this better - said you can park here this time but no more.

Rating:

4.0

Supply the concord location with 6'x12' covered trailers. Oakland has to many.

Rating:

5.0

The staff friendly courteous

Rating:

4.0

Your service is very efficient and the equipment well maintained and practical.

Rating:

3.0

They forgot to give key to padlock causing us to drive extra to get it and pay extra for one day

Rating:

4.0

Service was good on rental. There was no present when i returned the van. Someone should be available in the return area to receive the rental back. As they have to check mileage gas and damage.

Rating:

4.0

It took a few days for the return to be processed. I loved the fact that there was someone there to help me back up the trailer.

Rating:

5.0

I was very pleased with my pickup and drop off locations and teams and recommend any and everyone a U haul experience is a good value and they help you out where they can.

Rating:

5.0

The staff is very courteous and knowledgeable with service and product.

Rating:

1.0

Location and staff are both not recommended.

Rating:

3.0

I had my pickup location changed theee times before being directed to the U-Haul center in Oakland. It was fine to pick up there but would have appreciated knowing that from the start of the reservation process.

Rating:

4.0

Excellent customer service

Rating:

5.0

I have dealt with this location for over three months. Great customer service very kind, friendly and understanding. I would recommend everyone to visit this location.

Rating:

1.0

We waited in line for 90 minutes after arriving on time for our reservation. Then the truck was below empty on gas.

Rating:

3.0

Good variety of trailers/trucks but there was so many that it was hard to get in and out of the lot. Only one entrance/exit. Hard to hear or understand the counter guy. But maybe he was new.

Rating:

5.0

The last two rentals I was unable to upload photos and verify the truck before I left the parking lot. There’s a new step asking for permission for location and camera. I click on the location and it denies . The camera accepts with no problem. How do I fix this problem?

Rating:

5.0

More register people. It’s cool to have the app as an option but local jobs are why I came to this location

Rating:

1.0

Pricing issues, submitted charges twice, overdrawing my account, and an appliance dolly that was broken, and therefore unusable. Hardly a pleasant experience.

Rating:

4.0

The staff was friendly and checked me in quickly. However, the first cargo van provided smelled like urine. I requested another vehicle and they handled it efficiently.

Rating:

5.0

Good job thank you

Rating:

3.0

The employee said I was all paid up and he charged my card for more money after I left

Rating:

4.0

The "reservation" system is a mess. I'm sure U-Haul has already received this feedback from many other customers. I was told the day before my reservation that the location I wanted didn't have a trailer available, and I would need to drive an extra 15 to 50 miles for an available trailer. This required a lot of extra planning and stress on my part. The U-Haul representatives I spoke to didn't seem to understand an annual marathon in San Francisco on reservation day would make one of their locations likely inaccessible. The day of the reservation, I called to confirm there was a trailer at the new location, but then there WAS a trailer at my first choice after all. So then I had to change plans very last minute again. There's nothing in the reservation system that makes it clear the vehicle/trailer requested is not guaranteed and may not be available when needed. No complaints about the workers at the locations. They were all knowledgeable and doing their best. I would definitely go with a different company if U-Haul didn't have a monopoly on trailer rentals.

Rating:

5.0

My first time using this location. Super friendly folks here. Easy pick-up and drop-off of a trailer rental. I super appreciate their kindness!

Rating:

1.0

I scheduled my pickup from U Haul in Hayward, and before my pickup, got a text saying that my pickup location was switched to Oakland, probably because they decided to rent out the equipment to someone else to make extra money. During pickup, the staff connected a brake cable that only worked from time to time. At drop off, the staff was very nice and helpful. This experience makes me think that I should look for alternative other than U Haul as their equipment availability is not guaranteed even If I have a reservation. . I had multiple jobs lined up for the weekend, and I almost couldn’t deliver because of this.

Rating:

3.0

I brought the truck back with more fuel than I started and was still charged another 9$

Rating:

5.0

I've been coming to this location since 1995 and I will continue to come to this location when I need to. Keep giving Excellent customer service. Thank you

Rating:

5.0

Outside crew was very professional, friendly, and helpful. They showed me how to hook the trailer up, how to remove it, and work the door. They tested the lights to make sure they work. Great experience.

Rating:

5.0

Customer service was great! Thank you

Rating:

5.0

Jesus, that you for making my check in experience very easy. Thank you!

Rating:

1.0

Charge what you promise to charge your clients. Don’t over charge them. We discussed a issue and I was promised that I wouldn’t get charge for the extra day and they charged me anyway.

Rating:

1.0

Don't change reservation hours before pickup -- location was changed and hand truck was not available despite me having reserved one. I waited in line for over an hour while staff struggled with computer systems to check people in to their rentals and process payments. Probably the last time I will ever use uhaul.

Rating:

5.0

You need to keep all the information from my reservation. I had to provide the drop off location which I had to call to find out.

Rating:

3.0

Hire more staff! The staff was nice; however, this is a very busy location, and I had to wait some time for a staff member to address me in order to turn in my truck rental. They were obviously overwhelmed and doing the best they could, so it would be beneficial to hire additional staff to help.

Rating:

1.0

The cashier who gave me my keys was extremely unhelpful. He never mentioned that returning the uhaul after hours would be an extra charge, he definitely did that on purpose. I waited nearly 30 minutes for him to deal with one customer. He clearly hates the job, worst service I have ever received and now I'm being charged extra fees I had no idea existed and no receipt provided

Rating:

1.0

They charge me extra $33 for the gas and I use 19 mile. but I already put gas also.

Rating:

5.0

The costumer service at this location is very friendly very nice people I will strongly recommend this place, speak to Jesus Acosta he will help you out in anything you'll need!.

Rating:

5.0

Best experience. I’ll be back

Rating:

1.0

My contract had 1/8 tank when I picked it up in Oakland, but was totally empty and the light was on.

Rating:

1.0

This was the most unprofessional and miserable experience I could imagine. Please contact me.

Rating:

5.0

Excellent service from staffs always rent it this location. Thank you,

Rating:

5.0

No hassle, but been there before, and didn't expect any. Was going to go to Home Depot, but there policies, penalties, 1 hour or 4 hours or whatever rates. U-haul was simple $20 + mileage. Get it back with fuel. Done.

Rating:

5.0

Great service from anassociate Jesus A . easy going very helpful super nice. We’ll come rent there anytime.

Rating:

4.0

The customer service person was very helpful and nice. Thank you!

Rating:

5.0

Great

Rating:

5.0

Literally, the U-Haul employee at the counter dealing with the person in front of me with it older black Nigerian customer concluding his transaction was so accommodating and understanding and polite. It took his time and actually gave him some small discounts and it made me feel really good that I was next in line even though I’m a 72 year-old white American, I felt really comfortable and I dealt with other employees at the desk returning my vehicle equally is wonderful when I dropped off my U-Haul, which was an amazing vehicle. It ran great no problems. I rate that U-Haul hundred percent.