Customer Reviews for U-Haul of Pico Rivera

3,291 reviews

4425 Rosemead Bl   Pico Rivera, CA 90660
(& Beverly Bl)

(562) 692-1261

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(562) 692-1261

4425 Rosemead Bl
Pico Rivera, CA 90660
(& Beverly Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

They did not show us how to operate some of the the features of the truck

MILAGROS D. 
Rating:
5.0

be prepared for influx of customers, i was first however the line was long in just moments!

GLEN M. 
Rating:
5.0

Fix the U-haul because it's not aligned very well and it's make driving it a lot harder.

LISSETT R. 
Rating:
1.0

This is my fourth time that I rent .... and in the four times they have charged me for the extra gasoline and it is not worth it because I gave it to them as they gave it to me .. :(

RICARDO T. 
Rating:
3.0

clean the trailer. Make sure the trailer is properly attached. I could have been killed when the trailer came off and began to weave at 55 mph.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD W. 
Rating:
5.0

The manager is professional Well mannered That's why I go so much , he knows what he's doing

Cynthia G. 
Rating:
3.0

Have more knolage of what was happening. Be able to make corrections. Site was out of rental moving pads.

Garry M. 
Rating:
1.0

Poor customer service guy & girl not wearing mask .

Juan L. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO P. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

CARLA G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

JULISSA Q. 
Rating:
4.0

Attendant was great.

Alberto G. 
Rating:
4.0

Good service

EDWARD G. 
Rating:
5.0

Everything was done in the timely manner very professional very helpful would recommend over and over

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Sarkis P. 
Rating:
5.0

I was very grateful to use the Pick up an extra day

MARK G. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Thanks Javier!

FREDERICK L. 
Rating:
5.0

Very good service by the f Girl that is always working the counter and the manager was very helpful as well

JOSE S. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

Customer did not leave a comment.

GINA S. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
3.0

Refrigerator Dolly very hard to move with load on it ... wheels worn out

DAVID A. 
Rating:
3.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

CONCHA C. 
Rating:
1.0

I had a very bad experience with UHaul this time. My reservation told me to pick up the truck at a neighborhood location. When I got there the truck was not there, and there was no one on premises. I called UHaul and was put on hold for over an hour. Meanwhile my movers were waiting for me. I drove to a UHaul location in Pasadena, and the staff there was rude and dismissive of my situation, but at least informed me that I was supposed to go to this location in Pico Rivera. Why did they know that and I didn't??? When I finally got my truck it was an hour and a half late. I note that there was no particular issue with the service I got at the Pico Rivera location. But overall the UHaul experience was really bad.

Jameson R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

NORMA R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Initial interaction is usually very cold, but, once you force them to engage turns out they do have personalities

EDWARD R. 
Rating:
1.0

The lady that checked due in was AWESOME the poor feedback is because the guy that came to check me in had a lot of attitude towards me when he saw that the Chain in the trailer was broken (I don't know when it happened or how ) even thou I had paid the 18 dollar insurance not cool will take my business elsewhere I had rented a 3 trailers in a 2 month span

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Mahelia M. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN R. 
Rating:
4.0

Good place and good experience. I don't know the name of the person that helped us but they were nice and helpful.

Jesus A. 
Rating:
1.0

When I booked it online it showed the 17ft truck for $29 I even made a reservation when I got there they charged me $39 and had no price list for a 17ft truck. So I took the truck but the truck did t have anything indicating on it how many feet it is, I asked the girl before taking it I need to pick up a deck board that is 16 feet it needs to lay flat, she told me yesterday the bottom part from one end to the other is 17ft, well I got to the location and the truck was to small it was only 15 feet! Next problem they marked the gas inaccurate I even to a picture of it, and I filled it up exactly where I picked it up, but they charged me about $9 for that as well. Total paid was around $85 and I drove down to the Home Depot 5 miles away, and ended up having to pay for delivery that was $150. I did a drop off so I didn't get to talk to anyone I just seen this charge on my email and it's to late to call them. But I will never rent from here and I have rented to many U-Hauls in the past.

Sandy B. 
Rating:
5.0

Customer did not leave a comment.

magda F. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

ABELARDO L. 
Rating:
5.0

Shout out to Vivian and especially to Ashley!

DORA C. 
Rating:
5.0

It was great experience with them, usually go to one at Valley Bl and these guys are even better! Javier called me day before to confirm the appointment and when I got there Mike explained me pros and cons about the breaking systems and I was shocked that don't have to drill the holes etc. Very pleased with their service and highly recommend to everyone I know. Two thumbs up!!

Richard K. 
Rating:
5.0

None at this time.

JUAN B. 
Rating:
5.0

The manager who's name I forgot kinda built black guy like 6 foot. That guy is a hero. My trailer light fuse was out and he was all over it. Saved the day. Saved my move. Cool guy too. Thanks man.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
3.0

I am permanent customer here, 10 years, but my last 2 purchases were kind of not ok. First of all there is a new salesperson, who is rude, and they start to trick with gas level, like they give me a car with 1/2 tank but write 3/4, and I fill it with 3/4 to return back, and then they still charge me for 2 gallons :))) sooo cheap... I think the business owner should take care of this...

GAGIK P. 
Rating:
5.0

Customer did not leave a comment.

JULISSA Q. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Great C/S Great Yard-man

JORGE O. 
Rating:
5.0

The girl who was working that day was extremely nice and had great customer service. She answered all my questions and explained things very well.

BRIDGETTE F. 
Rating:
3.0

I pre paid $302 for uhaul from nevada to california. I was given "x" amount of days. I packed and unpacked alone. It took me longer than anticipated to do so. I was called the day the truck was due and returned the phone call. I gave the rep my info to pull up my account. I told him i was going to need more time to unload due to driving and packing alone. He said "ok no problem, i will put a note on your rsvp" when i returned the equipment i was charged an additional $292. I was expecting to pay for the overage mileage but was not anticipating any other fees. I was really upset for i would of paid movers to help me load and unload $100 to finish faster if i would of known i was being charged $592 instead of $302. I lost my place, threw away half my furniture and moved out of state. $292 is a lot for me right now. I was so upset that i called customer service and requested partial refund, they said it was up to that locations manager. The lack of communication from the rep at this location cost me an additional $292.

OSVALDO V. 
Rating:
5.0

Customer did not leave a comment.

MARTY H. 
Rating:
5.0

Great customer service. Everyone was so friendly. Will definitely rent from here again!

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

JULISSA Q. 
Rating:
1.0

Customer did not leave a comment.

DANIELLE G. 
Rating:
5.0

Customer did not leave a comment.

DESTINEY V. 
Rating:
5.0

Customer did not leave a comment.

OLGA S. 
Rating:
5.0

Customer did not leave a comment.

Bernadette R. 
Rating:
4.0

I picked up the truck at 8:00 at night, with NO GAS. Literally, 24 miles to empty. That is not good. At least half a tank should have been in there. Full would be ideal. I was afraid I would not make it to my home. Driving an unfamiliar LARGE truck at night and into a gas station was not comfortable either. That's my only complaint. Thank you

Michael C. 
Rating:
1.0

Customer did not leave a comment.

RIGOBERTO B. 
Rating:
5.0

Everything went well except on my final bill I was double charged. I called and was told I would be refunded the extra day I was charged. Hold time was outrageous 30 mins on hold. Person was pleasant and helpful

IGNACIO P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL B. 
Rating:
3.0

Well $20 for a truck is misleading you end up paying like $80 after for a few miles so that needs to either interpreted or in big letters, and i tried calling the day after to see if payments went through you the hold was 40 minutes knowing that there are no customers at the store so that needs to be fixed or get better employees.

SERGIO F. 
Rating:
3.0

Only one employee working and checking customers in. It took over an hour to get vehicle ready . Need more employee's. They need to start an hour early and get equipment prepared. It's impossible to reach anyone on the phone , on hold for 20 minutes. Very disappointing. Tried to check vehicle in on line systems were down. I was also over charged on miles. Will not use u haul again. I left messages at corporate office and still have never received a call back, terrible customer service.....

Joe H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

There's nothing to improve. Very professional and polite staff knowing that it was a very very busy morning,

ALFONSO T. 
Rating:
5.0

Not much, but the city could get their construction completed. Other than that it's a great location.

MARIA G. 
Rating:
1.0

My entire experience will uhaul was hell and I have requested a partial refund for services for the complete lack of consistency respect and accountability of this business. I will never use uhaul again.

Samantha V. 
Rating:
5.0

Excellent service

CARLOS M. 
Rating:
5.0

The service cannot get any better because it's the best service anybody can receive which is what we got thank you u haul

David S. 
Rating:
3.0

I reserved a furniture flat dolly for rental along with the truck. When I pick it up (on time) I was told that they had no rental dolls available so I would need to buy one?! Is this a bait and switch or poor inventory management?

BRIAN S. 
Rating:
1.0

I have been called for 2 days now about a charge for another day but I paid for 3 days and returned it within 27 hours not 48 this is wrong

VICTOR S. 
Rating:
5.0

You have a great team at this location.

GILBERT G. 
Rating:
4.0

The return process was a bit trying but it was after hours.

HARVEY T. 
Rating:
5.0

Other than the construction around the facility, great customer service and equipment!

ALBERTO A. 
Rating:
5.0

Everyone was knowledgeable, prompt and helped us get out quickly.

STEFANIE S. 
Rating:
5.0

The customer service representative was thorough, helpful and efficient. Thank you

CYNTHIA J. 
Rating:
4.0

Customer did not leave a comment.

greg C. 
Rating:
5.0

GREAT PLACE TO DO BUSINESS

WILLIAM B. 
Rating:
5.0

Very easy to rent the truck nice & friendly the girl that help me was out quick

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

Henry U. 
Rating:
5.0

Everthing was just great. Very happy with the service of the rental truck.

PETE D. 
Rating:
1.0

I got called by some rude girl telling me I needed to return my truck immediately 2 days in advance, then argued with me the whole time, when in reality we were both wrong because the store I booked with screwed up everything. You guys screw up everything except charging my card every time I walk in your store. Fuck you.

kasey V. 
Rating:
5.0

Very friendly very[friend helpful....

JOSE F. 
Rating:
3.0

Have my truck ready for.the requested reservation.

Stacey W. 
Rating:
5.0

Have a cold beer ready

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Precious B. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
1.0

This location failed to notify me that my part would not be available for installation by the service date. I awaited two weeks for my appointment only to arrive and be told the part was not available.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

EDWIN F. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

Everything was awesome. From the courteous phone contact at the beginning of my reservation. The girl I forgot her name. Went out of her way to notify me of rental availability.

JOSE E. 
Rating:
5.0

Be more transparent and genuine

DIEGO F. 
Rating:
5.0

The staff was very friendly and helpful.

Bradley B. 
No reviews have been submitted for this location.

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