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Jesus HCustomer Reviews for U-Haul of Pico Rivera
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
By far my best experience routine, any vehicle, not just a rental truck. Super quick and easy, and the clerk that held me was outstanding.
John AGood service they where busy but kept in tempo helping customers
Andrew JI’ve been a happy customer at this location for years, great customer service and vehicles were great, they ran great and well maintained.
Elizabeth DThere is street parking close by on Rosemead to leave a vehicle if necessary. Van was new and had phone connectivity, I could have paired phone and have navigation on the screen if I took the time.
lawrence cStaff was over all friendly and helped me out. My experience with them was very good and planning to continue to rent from them.
Wendie RPaid for a dolly and never got one waiting on refund
Jesus GThis is my prefered permanent location where I always rent trucks, 10 years already. Thank You!
Gagik PGood enough
henry hWndshield was very dirty
Rochelle GI rented a truck March 3 2924 on March 4 2024 i Night dropped it!! Charged me $20.00 to drop off over night!! That’s there job to check in truck!! No consideration that my internet was not working for the night drop to work!!! Ask Manager you have consideration?? Didn’t even have any understanding to that !!! I rent Uhaul’s trucks a lot!! No consideration for a good customer?? At other Uhaul’s I haven’t had that kinda behavior……. That $20.00 is just a way to make money if your phone is dead or not working properly Also his pride was to much noticed to understand the situation that a customer was going thru Come on !!! Sincerely C&M Textiles
CARLOS SFaster service 👍
rogelio vGreat staff
Leo MI have a dispute ticket opened. The location overcharged my mileage by 180 miles. Unacceptable! I drove approximately 26 miles and got charged for 206. This better be corrected. Totally shocked and unsatisfied.
Allen HFriendly and fast
Jesus DLonger hours on Sundays.
Stephen WNothing I think you guys are great! Keep up the good work!
Frank GExperience was overall wonderful. The staff was knowledgeable and helpful. A very smooth experience.
anthony rVehicle was empty when I picked it up
Daniel MEveryone was excellent thanks 👍
Thomas HImprove communication between morning staff and evening staff ,evening staff was very difficult, especially the woman working in the evening. I am a frequent customer every other week. I ran a motorcycle trailer and this is the first time I ever had difficulty returning it and paying cash I spoke with the Morning crew they were very courteous and helpful and they explained to me that I could return the trailer and pay cash but in the evening it was very frustrating the evening female staff was very negative and unprofessional
Mark AAll is great at this location, wish they were all operated like this one
Edward DSo far, all of the employees have been so helpful and I love coming here. This time the truck on the outside was very dirty.
Rochelle GJesse James at pico riviera was excellent. Couldn’t ask for better service, he was super patient when helping me with the trailer.
Durga VHelp them to get app and navigate it.
SERGIO SHave more staff There was only one employee To deal with everyone But all good
RIgoberto Lthis was the best u haul rental experience in 20 years... the staff was efficient and just plain nice! I highly recommend
Patricia KPictures were not up to date during pick up
ADRIAN RExcellent 👍
ELI CStaff was able to help after having 2 trailers were taken form the previous night. All good.
Thomas SGet better mechanics for vehicles there was a loose spark plug that shoot out as I was driving vehicle
JORGE MAm repeat customer. I enjoy the quick and easy pick up and returns.
ARTURO GNot much was a great experience all the way around
CONSTANTIN EWould have liked more explanation of vehicle operation, upon receiving vehicle. When vehicle was returned, clerk did not check mileage or gas reading. Mileage was less than expected, but not readjusted. Clerk just took key and said thank you.
Virgina BTake care of the staff at this location. They are superb! Very attentive to my needs. Very profesional and very courteous!!!
Jose CRadio has issues
Keven BNothing, the guy that helped us was extremely helpful and courtious, friendly, yet professional. He explained everything to us and highlighted phone numbers on my receipt and told me what to do if I had any questions or issues. When we brought the tow dolly back, he made it so easy for us. He checked everything, gave us our receipt and sent us on our way. We were there maybe 10 min at the very most. We definitely will be going back there, even though it's not the closest location to us, it was well worth the extra miles.
Linda TJesse was very friendly and he explained all about the trailer in a very professional manner. The service was quick and with no issues
Jose LVery good service thank you
Sandra HI have used U-haul for years. In a world gone mad and corporations so greedy. U-Haul stands out. The customer service is great very personable. There's always the suppies I need. If I extend they have always acomadated this time was no exception. And as a bonus to you. I rented a cube. Good price can visit it just like a normal storage unit. But I have it shipped to Remy so all in all U-Hauk rocks
William HFast & friendly.. I was in and out the door!! Made my day alot easier.. Thank you for your prompt service!.
julie cEmployee hesitated to use his lift dolly to mount to my hitch when I’ve been doing these rentals for a year and a half now have no problems with any other place or employee. No willingness to improvise and quick to not make the sale and cancel versus offering. Suggestions on why in resolving the problem wEmployee hesitated to use his lift dolly to mount to my hitch when I’ve been doing these rentals for a year and a half now have no problems with any other place or employee. No willingness to improvise and quick to not make the sale and cancel versus offering suggestions on why and resolving the problem with Purchasing a drop hitch Which was a necessary for me to buy by the way.
Jesse LOnly bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.
zita r | Overall ExperienceThank you for your services! We will keep you in mind for next time!
Tricia B | Overall Experience