Customer Reviews for U-Haul of Pico Rivera

3117 reviews

4425 Rosemead Bl   Pico Rivera, CA 90660
(& Beverly Bl)

(562) 692-1261

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 692-1261

4425 Rosemead Bl
Pico Rivera, CA 90660
(& Beverly Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very profesional staff

RAFAEL B. 
Rating:
1.0

I returned the trailer on the schedule return date .I received 3 calls saying I haven't returned the trailer . Unbelievable I was supposed to get a call from the location to confirm the return and get a receipt. Never got that call so now I have to call again to make sure this issue is resolved. The rep at the location helped me take the trailer off the hitch I went I side to get a receipt but the girl at the desk was on her cell phone and said everything is ok so I figured I will get the receipt by email . Instead they call me asking when I am going to return the trailer . Very unprofessional and upsetting never using this location again .

JOVANY S. 
Rating:
5.0

None

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
4.0

Slowdown in giving Rental information over the counter. Many are not used to doing this . Telephone and email reservations are what really need to improve.

NICHOLAS I. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
5.0

Staff members are great with customers.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE V. 
Rating:
4.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Make it easier to reserve equipment online. It was a very frustrating experience.

DARLENE W. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

NAZHRINE A. 
Rating:
1.0

Customer did not leave a comment.

Lisamarie S. 
Rating:
4.0

Customer did not leave a comment.

ARNOLDO H. 
Rating:
5.0

My boyfriend and I had a great experience with the nice ladies at the front desk, thank you 🌷

ERNESTINA L. 
Rating:
5.0

Customer did not leave a comment.

LOUSSIANA C. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
1.0

Lazy staff not friendly and very poor communication. The guy refused to remove the trailer from the truck so i had to remove it myself it only took me 1 minute to do. Trailer was dirty.

Ismael R. 
Rating:
5.0

Customer did not leave a comment.

martha I. 
Rating:
5.0

Please improve app regarding “check-in”

DAVID D. 
Rating:
5.0

Everything worked out great!

Jorge M. 
Rating:
5.0

Processing payment took long because the payment platform was down. My payment was processed over the PHONE instead of by swiping my card like everywhere else.

martha Z. 
Rating:
3.0

No one picks up the phone unfortunately. On hold for more than 30 min twice!

FELIX S. 
Rating:
3.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

JESUS V. 
Rating:
5.0

It would be nice if disinfectant was available for customers to use before boarding the vehicle and make one feel safe. The vehicle was very dirty and I was not notified of any cleaning taking place of vehicle before hand. I didn't feel safe at all.

BLANCA R. 
Rating:
5.0

Customer did not leave a comment.

MARIA N. 
Rating:
4.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

SUZZY T. 
Rating:
5.0

Customer did not leave a comment.

Susana V. 
Rating:
4.0

Customer did not leave a comment.

LUIS M. 
Rating:
1.0

Worst customer service!!! 1 employee to help several customers. I asked the guy with a beard if he could help me and he looked at me like I was crazy and mumbled something I didn't understand. WHY ARE EMPLOYEES TAKING PICTURES OF MY LICENSE WITH THEIR PERSONAL CELL PHONES?!?!?!?!? No one was available to help me take the trailer off. If your busy acknowledge me and ask me to wait. But to ignore me was poor, poor customer service!

JASON G. 
Rating:
5.0

nothing

HERIBERTO M. 
Rating:
5.0

Don't need. U-haul is my first option every time I need. rental equipment

ROGELIO G. 
Rating:
5.0

Customer did not leave a comment.

Helen A. 
Rating:
5.0

I was told that I can't rent from you anymore cause I live a mile out of range and I've rented from Rosemead blvd u-haul before so I don't get itv

willie S. 
Rating:
5.0

Customer did not leave a comment.

YONGSHUN M. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Customer did not leave a comment.

ADRIANNA S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

Service was world.class I will be using the same uhaul location again thanks 😊

FRANK V. 
Rating:
5.0

Good service this rental.

ANTHONY S. 
Rating:
3.0

I was told after hours drop off was simple But no Your website didn't work good Creating profile was difficult. I had to take extra pictures to cover the key drop off Please fix your website ( yes I know how to create a login and password)

MANUEL C. 
Rating:
3.0

Customer did not leave a comment.

HECTOR P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

HELEN B. 
Rating:
1.0

I made a reservation online for Alhambra. 2 days before I got a call it was moved to Rosemead. On the day of we were re routed to Pico Rivera and were not allowed to return closer to where we were at. Took us an hour out of our way to return the truck. Why would uhaul rent a truck out of a location that didn't have any. Changing on us last min gave us no choice but to deal with the inconvenience. Horrible experience.

JODY M. 
Rating:
5.0

Customer did not leave a comment.

ADAM E. 
Rating:
1.0

Horrible Bad alignment Brakes spongy & noisy But they still let me rent it knowing im going out of state. Did not even help until their general manager helped me

Marychristine D. 
Rating:
5.0

Customer service very good

JUDE B. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

felipe H. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

Nick G. 
Rating:
5.0

Good enough

HENRY H. 
Rating:
3.0

It is local and convenient, however small truck had a broken driver side mirror which made it difficult to change lanes. When I refilled gas I lost at least a half gallon of gas because the nozzle or the truck intake leaked, whe I told this info to the staff, he just shrugged with no apology. Before leaving with the truck I had to go back inside to tell them about the lock on the roll up door.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

ELLINECLARICE L. 
Rating:
5.0

Team was very good. No major areas of concern.

antonio V. 
Rating:
4.0

Can't think of anything

Janet S. 
Rating:
5.0

The equipment itself was not in its prime , there was a hardness on the brake and it felt the brake pad was worn and continuously in friction with the wheels , felt as if the gas mileage was poor and the equipment which is a 26 ft instead of the 20 ft I booked , was empty on gas when I took it

Ravindran R. 
Rating:
4.0

Customer did not leave a comment.

RITA R. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
3.0

Customer did not leave a comment.

JESUS O. 
Rating:
3.0

Making sure the batteries on all trucks are checked properly by a maintenance team. We were given a truck with a dead battery and the second truck had battery issues and didn't start on the first try.

CHRIS O. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Great service...

WARREN H. 
Rating:
5.0

Customer did not leave a comment.

KEN C. 
Rating:
3.0

I was charged 54.00 not sure for what?, I tried to call and I've been on the phone waiting for 10 min. 2 times and they keep me on hold,,

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

DENISE M. 
Rating:
5.0

Overall nice experience and rental

anthony S. 
Rating:
5.0

Customer did not leave a comment.

VERONICA O. 
Rating:
1.0

The worker didn't put the furniture dolly in my uhual I had to do. I thought that was very unprofessional. Then when I go to check out she didn't tell me the rates for insurance. And the worker had a very poor attitude

APRIL L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

Excellent customer service. Convenient e-check in. Very reasonable pricing. Truck in great condition. Don't change a thing!

KATHLEEN D. 
Rating:
5.0

Customer did not leave a comment.

roman E. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO A. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP A. 
Rating:
3.0

I would love to know why employees take pictures of driver licence with their personal cell phones and I'm sure there's a folder created on their phone that all the ID's will be saved too and that is illegal.

JASON G. 
Rating:
3.0

When I dropped the uhaul off the man working there did not look up from his phone and told me I was good to leave. Two days later I was told the Uhaul was never returned when I had, in fact returned it. I had to spend an hour on the phone confirming that I had returned it. I am pursuing a full refund.

Julia N. 
Rating:
1.0

First off there was poor customer service, no greeting. Next after receiving the u haul there was no walk through with the customer. Lastly was over charged because I never received instructions on how to open dead bolt lock. I had to drive back in order to show me the trick on how to open it. An hour was wasted driving back and forth.

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

Alburt D. 
Rating:
5.0

Very content. !

Joseph G. 
Rating:
5.0

Great customer service

LAURA V. 
Rating:
5.0

I really like the young character that help me leave uhaul fast and simple. Very good and clean place to rent from assertive help.

DONOVAN H. 
Rating:
1.0

Customer did not leave a comment.

VACIL O. 
Rating:
5.0

Customer did not leave a comment.

Jerardo B. 
Rating:
5.0

They provided excellent customer service!

Jed Z. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Awesome staff .....👌🙏🏽

Roque H. 
Rating:
5.0

Confused about how to return truck after hours. My bad though-now I know!

Enrique M. 
Rating:
5.0

ALWAYS great customer service and dependable vehicles!!

JASON B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN P. 
Rating:
4.0

Only bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.

zita r.  |  Overall Experience 
Rating:
5.0

Thank you for your services! We will keep you in mind for next time!

Tricia B.  |  Overall Experience 
No reviews have been submitted for this location.

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